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383 CH1

Which of the following statements is true of the functions of human resource management?
D. It refers to a design of formal systems in an organization to manage human talent for accomplishing organizational goals.
A useful way to measure the productivity of a workforce is:
A. to determine the total cost of people required for each unit of output.
How is unit labor cost computed?
D. By dividing the average cost of workers by their average levels of output
_____, a method to increase employee productivity, involves eliminating layers of management and changing reporting relationships, as well as cutting staff through downsizing, layoffs, and early retirement buyout programs
A. Organizational restructuring
____, a method to increase employee productivity, involves having fewer employees who perform multiple job tasks.
D. Redesigning work
_____, a method to increase employee productivity, includes ensuring that staffing, training and development, performance management, and compensation are not working to offset productivity.
C. Aligning human resource activity
Which of the following is a part of the process of restructuring an organization?
A. Aiding in mergers and acquisitions
Which of the following is a part of the process of redesigning work?
A. Reshaping jobs because of technology changes
Which of the following is a part of the process of aligning human resource activities?
D. Training, developing, and evaluating employees
Which of the following is a part of the process of outsourcing analyses?
B. Using domestic vendors instead of employees
Which of the following is true of organizational culture?*
C. It tells people how to behave in an organization.
Which of the following is a part of the human resource function of employee and labor relations?
A. Human resource policies
Which of the following is a part of the strategy and planning function of human resource management?
B. Human resource retention
Which of the following is a part of the staffing function of human resource management?
A. Recruiting
Which of the following is true of the administrative role of human resource departments?
D. It focuses on record keeping, including essential legal paperwork and policy implementation.
Which of the following is true of the operational role of human resource departments?
C. It involves managing most human resource activities in keeping with the strategies that have been identified by management.
Which of the following has traditionally been the dominant role for human resources?*
C. Administrative role
Sara, a human resource manager at Comp Inc., is moving from an administrative role in the human resource department to an operational role. Which of the following is best describes Sara’s change of role?*
A. Moving from processing legal paperwork to serving as a “champion” of employee concerns
Bob, a human resources executive at Axis Inc., is moving from an operational role in the human resources department to a strategic role. Which of the following best describes Bob’s change of role?*
A. Moving from serving as a “champion” of employee concerns to helping define the strategy to manage human capital
David, a human resources manager at RedWall Inc., is moving from an administrative role in the human resource department to a strategic role. Which of the following best describes David’s change of role?*
C. Moving from processing legal paperwork to helping define the strategy to manage human capital
Mike, a human resources executive at Oyster Studios, is moving from an operational role in the human resources department to an administrative role. Which of the following best describes Mike’s change of role?*
D. Moving from serving as a “champion” of employee concerns to processing legal paperwork
Donna, a human resources manager at Loch Inc., is moving from a strategic role in the human resources department to an operational role. Which of the following best describes Donna’s change of role?*
A. Moving from helping define the strategy to manage human capital to serving as a “champion” of employee concerns
Sunny, a human resources executive at FlyHi Inc., is moving from a strategic role in the human resources department to an administrative role. Which of the following best describes Sunny’s change of role?*
D. Moving from helping define the strategy to manage human capital to processing legal paperwork
A(n) _____ is a citizen of one country working in a second country and employed by an organization headquartered in the first country.*
B. expatriate
A(n) _____ is a citizen of one country who is working in that country and employed by an organization headquartered in a second country.*
C. host-country national
A(n) _____ is a citizen of one country who is working in a second country and employed by an organization headquartered in a third country.*
D. third-country national
Raul, a U.S. citizen, works in Mexico for an organization headquartered in the United States. Which of the following statements is true of Raul?*
D. He is an expatriate.
Jane, a citizen of the country of Aria, works in the country of Polia for an organization headquartered in Aria. Which of the following best describes Jane?*
D. She is an expatriate.
Peter, a U.S. citizen, works in the United States for an organization headquartered in Mexico. Which of the following best describes Peter?*
C. He is a host-country national.
Smith, a U.S. citizen, works in his country for an organization headquartered in a different country. Which of the following best describes Smith?*
B. He is a host-country national.
Joe, a U.S. citizen, works in Mexico for an organization headquartered in the United Kingdom. Which of the following best describes Joe?*
D. He is a third-country national.
Which of the following is true of the common challenges for global human resource?
D. Emerging market opportunities expose companies to unfamiliar risks that may be difficult to analyze.
Which of the following is a disadvantage of an aging workforce in economically developed countries?
D. Having to replace experience and talent
Which of the following is an advantage of using a contingent workforce?
C. Lower cost
Which of the following is true about a Human Resource Information System?
D. It is a software that did payroll, kept track of employees, and ran reports for human resource managers with support from IT.
Which of the following is true of PeopleSoft?
B. It is a software that allowed human resources to run its own support and make changes without help from IT.
Which of the following is true of Software-as-a-Service?
A. It is a software that runs in a vendor’s data center or on the Cloud and it allows self-service.
Which of the following is a difference between a Human Resource Information System (HRIS) and PeopleSoft?*
C. An HRIS was run on support from IT people while PeopleSoft did not require any support from IT.
Which of the following is the difference between a Human Resource Information Systems (HRIS) and Software-as-a-Service (SaaS)?
D. SaaS allows self-service, while an HRIS requires support from IT.
In the context of social media, the disclosure of which of the following is most likely to be considered a risk by employers?*
B. Customer lists
Which of the following is a recommendation of the Organization for Economic Cooperation?
C. It has recommended that global multinational firms establish and implement stricter ethical standards to aid business development.
Which of the following is true of the Sarbanes-Oxley Act?
B. It was passed in 2002 by Congress to make certain that publicly traded companies follow accounting controls that could reduce the likelihood of illegal behavior.
In the context of the Sarbanes-Oxley Act, the biggest concerns are linked to:
B. executive compensation.
Josh, a human resource executive, works with AmPro Inc. Recently, he moved from a generalized role in the HR department to a senior role. Which of the following skills does Josh have to build to succeed in his new role?*
C. Ability to lead change
A person who is responsible for performing a variety of human resource activities is known as a _____.*
D. human resource generalist
Which of the following is a specialized human resource organization?
A. WorldatWork Association
Josh, a human resource manager, used to handle employee recruitment and compensation for his organization. After a promotion, he was responsible for handling employee recruitment, compensation, and benefits. Which of the following is true of Josh?
A. Both the roles played by Josh are generalist roles.
Suzie, a human resource executive, works with ZedNet Inc. She was responsible for employee recruitment and compensation. After a promotion, she was made responsible only for recruitment. Which of the following is true of Suzie?*
D. Suzie moved from a generalist role to a specialist role.
Ramone, a human resource manager, works for TelVille Inc. Initially, he was responsible only for recruitment. After a promotion, he was made responsible exclusively for employee benefits. Which of the following is true of Ramone?*
B. Both the roles that Ramone played were specialist roles.
Max, a human resource executive, works at Axis Inc. Initially, he was responsible only for recruitment but after his promotion was responsible for recruitment, compensation, and benefits. Which of the following best describes Max?*
C. Max moved from a specialist role to a generalist role.

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