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A+

Browser redirection is caused by which of the following types of viruses?

A. Hijack
B. Trojan
C. Worm
D. Keylogger

A
A technician receives an error every time a workstation boots up. The technician needs to find out what process is responsible for the error. Which of the following utilities would be used FIRST?

A. System Control Panel
B. Task Manager
C. Event Viewer
D. MSCONFIG

C
Which of the following tools would be used to connect CAT5e cabling to a patch panel?
A. Punch down
B. Wire strippers
C. Loopback plugs
D. Crimper
A
A user has a perimeter firewall and up-to-date antivirus software. The user is asking what else they can do to improve their security. Which of the following will have the MOST impact on network security? (Select TWO).

A. Install additional antivirus software
B. Disable screen savers
C. Conduct a daily security audit
D. Assign security rights based on job roles
E. Use strong passwords

D,E
A user states that when they power on their computer, they receive a “Non-bootable drive” error. The user works with external storage devices to transport data to their computer. The user stated that the computer worked fine the day before. Which of the following should be checked FIRST to resolve this issue?

A. Jumper settings
B. Device boot order
C. PXE boot settings
D. Hard drive cable

B
A service technician is installing a second hard drive on a desktop PC running Windows 7. The second hard drive is the same make and model of the first hard drive. The technician would like to provide data redundancy. Which of the following should the technician use to accomplish this?

A. Disk Management
B. Device Manager
C. System Configuration
D. Data Sources

A
A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is unable to PING the computer. The technician verified that the computer is turned on, has network connectivity, and can get to the Internet. Which of the following is MOST likely the issue?

A. The technician does not have permissions
B. Local security policy settings is incorrect
C. Wake-on-LAN is disabled
D. Windows firewall is enabled

D
An Internet browser’s cookie could be classified as which of the following?

A. Rootkit
B. Phishing
C. Malware
D. Spyware

D
A technician is working on a workstation that is receiving read/write failures when trying to access a particular file. Which of the following commands should the technician use to resolve this issue?

A. DISKPART
B. FORMAT
C. CHKDSK
D. FDISK

C
A technician is tasked with changing the account lockout threshold to 30 minutes in Windows 7. Which of the following should the technician use to accomplish this task?

A. User Access Control
B. Windows Security Center
C. Local Security Policy
D. Users and Groups

C
A technician needs to change the minimum password length to 8 characters to make it more secure. Which of the following system settings should the technician configure?

A. Windows Firewall
B. Windows Security Center
C. Local Security Policy
D. System Configuration

C
A technician is creating an image that will be used to deploy Windows 7 to 100 PCs. Which of the following tools should be used to accomplish this?

A. SYSPREP
B. Windows 7 Advisor
C. CHKDSK
D. DISKPART

A
A technician needs to create a new folder from the command line on the root of the C. drive. Which of the following is the correct command to use?

A. CD
B. MD
C. PUSHD
D. RD

B
A technician notices a computer is overheating after 30 minutes of use. Which of the following is the MOST likely cause?

A. Clogged temporary file folders
B. Internal dust buildup
C. Incorrect input voltage setting
D. ACPI is disabled

B
A technician is having boot issues with a newly built PC, and notices the following jumper configurations for each PATA device:

HARD DRIVE. MASTER

OPTICAL DRIVE. CABLE SELECT

Which of the following jumper configurations should be used instead?

A. HDD. Cable Select; Optical DrivE. Master
B. HDD. Cable Select; Optical DrivE. Cable Select
C. HDD. Slave; Optical DrivE. Slave
D. HDD. Master; Optical DrivE. Master

B
A technician troubleshoots a broken PC only to find that a strong burning odor is coming from inside the case. Which of the following parts MOST likely experienced a level of electrical burn?

A. PSU
B. Processor
C. CMOS battery
D. Hard drive

A
A computer is showing the “No boot device found” message even though a technician has verified that the hard drive is set as Device 1 in the BIOS boot order. Which of the following causes is
MOST likely at play?

A. A 40-pin cable was used instead of an 80-pin cable to connect the HDD.
B. The hard drive is disconnected.
C. The hard drive has corrupted sectors and needs a CHKDSK scan.
D. Both PATA devices are incorrectly set to the master jumper setting.

D
A technician is troubleshooting a RAID 6 array on a high end CAD/CAM workstation. Two disk drives have their fault lights on. Which of the following is the BEST action for the technician to perform when fixing this problem?

A. Replace the failed drives and verify the RAID rebuilds completely.
B. Reseat the drives, backup the data, and then replace them.
C. Reseat the drives and monitor the RAID status over a few days.
D. Replace the failed drives and restore the data from a known good backup.

A
A technician is called in to troubleshoot a four disk RAID 10 array on a high end Windows 7
Enterprise workstation. One drive has failed. Which of the following should the technician do to fix the problem?

A. Reseat the drive and verify the RAID array is healthy
B. Replace the failed drive and verify the RAID is healthy.
C. Replace the failed drive and restore the data.
D. Add a fifth drive and make it a spare.

B
A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre-boot failure?

A. Multimeter
B. POST card
C. Power supply tester
D. BIOS flash

B
A technician would like to limit computer access to certain users. Which of the following should be configured?

A. Advanced security
B. Boot.ini file
C. System configuration
D. Local security policy

D
A user’s computer will not boot. A technician notices four indicator lights on the backside of the computer. Two of the lights are green, and two are amber. Which of the following documentation should the technician read to determine what the lights are indicating?

A. Network diagram
B. Computer manual
C. Asset management
D. Wiring scheme

B
Which of the following options is MOST likely active on a network of three workstations, running
Windows 7 Home Edition x64, to enable File and Print sharing?

A. HomeGroup
B. Active Directory
C. WorkGroup
D. Domain Setup

A
A technician is reconfiguring an email account for off-line mode. Which of the following will describe the expected time of account synchronization with the email server?

A. It will depend on the SMTP settings of the email server.
B. It will depend on the time when the account was last synchronized.
C. It will depend on the POP settings of the email server.
D. There is no off-line mode for email.

B
An entry level network analyst calls and is not sure which Windows OS features to use to check for users who are currently logged on. Which of the following features would BEST assist this analyst?

A. Task Manager
B. MSCONFIG
C. Disk Management
D. Administrative Tools

A
Which of the following common security threats could be occurring when a user calls and requests his co-worker’s password?

A. Shoulder surfing
B. Spyware
C. Phishing
D. Social engineering

D
A technician has a client’s laptop that is randomly shutting down. Which of the following is the FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop’s issue?

A. Document finding, actions, and outcomes
B. Identify the problem
C. Establish a theory
D. Establish a plan of action to resolve the problem

B
An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time. Which of the following tools would BEST be used to accomplish this?

A. Performance Monitor
B. Task Scheduler
C. Task Manager
D. System Configuration

A
Which of the following Control Panel utilities would be BEST to use to remove a Windows 7 application?

A. Folder Options
B. Add/Remove Programs
C. Programs and Features
D. Administrator Tools

C
A customer calls and states the new plasma display they just received has yellow spots all over the screen. Which of the following is the MOST likely cause of this issue?

A. Using wrong video connector
B. Dead pixels
C. Dropped in shipping
D. Incorrect installation

B
A customer calls and reports that when they walk away from their laptop for an extended period of time they have to reconnect to wireless when they get back. Which of the following will MOST likely correct this issue?

A. Disable screensaver
B. Adjust power settings
C. Replace the wireless card
D. Install a higher capacity battery

B
Which of the following BEST describes the Apple utility used with iOS devices to synchronize, upgrade, and restore to factory default if needed?

A. iMac
B. iTunes
C. Safari
D. Bluetooth

B
Which of the following tools and test equipment is routinely magnetized and should be used with caution around magnetic media?

A. Screwdrivers
B. Power supply testers
C. Cable testers
D. Pliers

A
Which of the following utilities will display a listing of active IP ports on the computer being tested?

A. NETSTAT
B. PING
C. IPCONFIG
D. TRACERT

A
Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?

A. ERASE
B. KILL
C. SHUTDOWN
D. DEL

B
When securing a small office home office (SOHO) that has empty cubicles with unused network ports, which of the following can be used to secure ONLY the unused ports?

A. Use DHCP addressing on the network.
B. Disable the ports on the router or switch.
C. Power down the router when it is not being used.
D. Disable DNS on the network.

B
New smart phones have features that allow them to be backed up to a remote location. Of which of the following is this an example?

A. Desktop Manager
B. iOS
C. iCloud
D. App Market

C
Which of the following should a technician do LAST after cleaning up a virus infection?

A. Enable system restore and create restore point
B. Update antivirus software
C. Schedule scans and updates
D. Educate the end user

D
A user does not want their kids to be able to install software on their home desktop. Which of the following types of accounts should the user set up in Windows 7?

A. Standard
B. Remote Desktop Users
C. Administrator
D. Power User

A
A technician is about to put a computer back into service that has not been turned on for many months. It was healthy when taken out of service and boots quickly without any problems. Which of the following actions would be a best practice to begin computer maintenance? (Select TWO).

A. Run a full antivirus scan.

B. Defragment the hard disk.
C. Run antivirus updates.
D. Run Windows updates.
E. Configure the firewall to access the Internet.

C,D
A technician discovers a networked computer has been infected with a zero day virus. Which of the following is the FIRST thing that should be done to the workstation?

A. Document the symptoms of the virus.
B. Turn off the computer using the power switch.
C. Unplug it from the network.
D. Run an antivirus update and then a full scan.

C
Which of the following is the BEST definition of what an accelerometer does?

A. Prolongs battery life
B. Calculates the rotation of a device
C. Measures velocity in a given direction
D. Makes the device run with more speed

C
Which of the following are examples of physical security? (Select TWO).

A. Badges
B. Anti-virus
C. Encryption
D. Firewalls
E. Locked doors

A,E
Which of the following scenarios BEST defines phishing?

A. A user receives an email from a friend to download a picture but the file format ends in .exe. B. A user receives a pop-up message about a virus from a company that states that if they buy this product it will remove the virus.
C. A user receives a message about unwanted activity from their antivirus asking to remove the suspect file.
D. A user receives an email from a person in another country with a story as to why they need help with a financial arrangement.

D
Which of the following would be the BEST way to combat social engineering?

A. User education
B. Deny social networks through the firewall
C. Badges
D. Strong password usage

A
Which of the following components would a user MOST need when building a virtual server? (Select TWO).
A. Networking speed
B. High-end sound card
C. RAM
D. High-end video card
E. HDMI
F. CPU
C,F
Which of the following commands would a technician use to map a network share?

A. NET
B. NSLOOKUP
C. IPCONFIG
D. COPY

A
A user is reporting their web browser is not going to the site they are attempting to access. Which of the following would BEST resolve this?

A. Delete all Internet cookies.
B. Ensure the user is not utilizing a proxy server.
C. Remove all Internet shortcuts.
D. Clear all Internet cache and saved passwords.

B
A technician is called onsite to solve a network connection error. Upon arrival, the technician observes a message on the screen stating there is no boot drive found. Which of the following
steps should the technician take NEXT?

A. Repair the boot up sequence using recovery console.
B. Restart the system, booting from a system recovery disk.
C. Restart the system to verify the proper boot sequence.
D. Inform the customer the hard drive has crashed and replace the drive.

C
The technician is dispatched to a user’s home to secure a wireless network. The SOHO user has only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use. Which of the following will BEST meet the user’s requirements?

A. Configure the router to allow access by MAC address.
B. Configure the use of DHCP.
C. Configure the use of static IP addresses.
D. Configure the network to utilize a proxy.

A
A computer program that functions normally while quietly installing malicious software on a machine is known as a:
A. DDoS attack.
B. Worm.
C. Phishing attack.
D. Trojan.
D
Which of the following security threats is BEST mitigated through proper user training?

A. A Worm
B. Rootkits
C. Social Engineering
D. Browser Adware

C
A user sent an email requesting that a technician check if a computer is on and connected to the Internet so the user can login from home. Which of the following commands in the command prompt would a technician use to verify if the computer is on and connected without having to go to the computer?

A. NSLOOKUP
B. NETSTAT
C. PING
D. IPCONFIG

C
A technician recently removed spyware from a computer and now the user is getting error messages about system files. Which of the following tools would a technician use to verify all
system files are intact and in their original versions?

A. Repair Disk
B. SFC
C. FIXMBR
D. ASR

B
A technician gets a call from a customer stating that their computer will not boot. They are getting the following error “invalid system disk”. Which of the following should the technician check FIRST?

A. Verify the operating system is installed correctly.
B. Verify that all removable drives are empty.
C. Verify Boot.ini is on the hard drive.
D. Verify the computer will boot into safe mode.

B
The practice of following an authorized person through an entrance without using a badge to defeat security is called:

A. tailgating
B. spamming
C. shredding
D. phishing

A
Turnstiles and other mantraps will prevent which of the following security threats?

A. Shoulder surfing
B. Tailgating
C. Rootkits
D. Viruses

B
Which of the following encryption standards is found on older wireless devices and provides minimal security?

A. WPA
B. WPA2
C. WEP
D. AES

C
An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?

A. Proper lighting
B. Paper levels
C. Physical obstructions
D. Printer share name

C
If a computer does not have an optical drive, which of the following is the MOST efficient method to install an operating system?

A. Emergency Restore CD
B. Floppy disk
C. USB flash drive
D. Bluetooth connection

C
Which of the following is the MAXIMUM number of primary partitions that can be created on a hard drive with FAT32?

A. 2
B. 4
C. 6
D. 8

B
Phishing is:

A. an infection that causes a web browser to go to a different site than the one intended from a search result page.
B. a technique used to obtain financial information from a user mimicking a legitimate website.
C. an infection that causes a computer to behave erratically by playing music and launching browser windows.
D. a technique used to obtain financial information from a user by compiling information from social networks and their friends.

B
The computer starts up and runs for less than a minute before shutting down or locking up. This is a symptom of:

A. overheating.
B. incompatible RAM.
C. a faulty hard drive.
D. a bad internal USB hub.

A
When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:

A. CMOS battery.
B. video card.
C. IDE cable.
D. floppy cable.

B
A technician needs to decrease the time it takes to install an operating system on 100 computers. Which of the following installations would the technician use to reduce hands-on time spent on each computer?

A. Upgrade installation
B. USB installation
C. Unattended installation
D. Clean installation

C
A technician is configuring a PC that will have confidential information stored on it. To ensure that only authorized users can access this PC, which of the following should the technician do? (Select TWO).

A. Disable the guest account
B. Install antivirus applications
C. Disable DHCP
D. Change the SSID
E. Change the default username

A,E
A company recently had a security breach and is now required to increase the security on their workstations. A technician has been tasked to harden all the workstations on the network. Which of the following should the technician do?

A. Enable Windows automatic updates
B. Enable screensaver required passwords
C. Enable MAC filtering
D. Enable wireless encryption

B
A technician recently installed a new video card in a PC. The PC already has integrated video on the motherboard. When the technician turns on the PC, there is no video. Which of the following is MOST likely the cause?

A. The motherboard BIOS version is out of date.
B. The incorrect video card drivers are installed.
C. The power connector for the video card is unplugged.
D. The video card is unsupported by the motherboard.

C
A user receives a phone call from a person claiming to be from technical support. This person knows the user’s name and that the user has Windows installed on their computer. The technician directs the user to open Event Viewer and look at some event log entries to demonstrate the effects of a virus on the computer. The technician also asks the user for their user ID and password so that they can clean the computer. This is an example of which of the following security threats?

A. Social engineering
B. Phishing
C. Malware
D. Virus

A
A user has just purchased a wireless router for their home. Which of the following should be done to BEST secure the router from unauthorized access? (Select TWO).

A. Change router default logins
B. Change the security settings on their computer
C. Set encryption on the router
D. Update router firmware
E. Change the encryption on the computer’s wireless adapter

A,C
A user’s CRT display is not displaying colors correctly. Turning the display to the right or left
sometimes temporarily corrects the problem. Which of the following should the technician check?

A. The video card display driver
B. The CRT power cable
C. The video cable
D. The CRT On Screen Display (OSD)

C
A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?

A. Fusing
B. Paper handling
C. Transfer
D. Development

D
A Windows user states that every time they hit certain letter keys on their notebook, a number appears instead of the letter. Which of the following items is MOST likely the cause of this problem?

A. The user enabled sticky keys.
B. The user changed the keyboard character set.
C. The user enabled accessibility options.
D. The user enabled num lock.

D
A Windows 7 desktop PC has crashed (i.e. BSOD) several times indicating a possible RAM
problem. Which of the following is an OS built-in tool that can be used to test this problem?

A. Windows System Restore
B. Windows System File Checker
C. MSCONFIG
D. Windows Memory Diagnostic

D
Which of the following should be regularly scheduled to fix hard drive errors?

A. Defragmentation
B. Check Disk
C. System Restore
D. Antivirus Scan

B
A user is experiencing slow performance with their computer. A technician suspects the computer has a virus and runs antivirus software. A virus is found and removed, but the performance issue is not resolved. Which of the following should the technician perform NEXT?

A. Document findings, actions, and outcomes
B. Establish a plan of action to resolve the problem
C. Re-establish a new theory or escalate
D. Implement preventative measures

C
After installing a new multifunctional printer, an administrator realizes the flatbed scanner does not scan any documents. Which of the following is the MOST likely reason of the issue?

A. The scanner lock switch on the device is locked.
B. The printer driver was installed incorrectly.
C. The multifunction printer’s USB cable was plugged into the incorrect port.
D. The scanner’s alignment and calibration was not performed.

A
After replacing a motherboard on a customer’s laptop for a no sound issue, a technician realizes that there is intermittent wireless connectivity on the laptop. Which of the following should the technician perform FIRST?

A. Reinstall the driver of the WiFi card.
B. Check to see if there is a wireless switch on the laptop and its current position.
C. Replace the wireless card because it is not fully compatible with the new motherboard.
D. Check if the WiFi antenna is connected properly to the wireless card.

D
The benefit of MAC filtering in wireless networking is that the network:

A. is encrypted.
B. is not visible.
C. uses static IP addresses.
D. is more secure.

D
A technician is trying to request a new IP address to a customer’s computer through the command prompt. Which of the following commands should the technician use?

A. ipconfig /flushdns
B. ipconfig /renew
C. ipconfig /all
D. ipconfig /release

B
A customer is not able to connect to any websites. Which of the following commands should a technician run FIRST to identify the issue?

A. NETSTAT
B. NET SHOW
C. IPCONFIG
D. TRACERT

C
A technician wants to know the MAC address of a computer. Which of the following commands would the technician use?

A. IPCONFIG
B. NSLOOKUP
C. NETSTAT
D. PING

A
A technician would like to dispose of a hard drive that is no longer needed. According to company policy, all contents on the disk should be deleted before disposal. Which of the following OS command line tools should be used?

A. CHKDSK
B. DEL
C. SCANDSK
D. FORMAT

D
When securing a new wireless router, which of the following should be changed FIRST?

A. Default SSID
B. Radio power levels
C. Default password
D. DHCP settings

C
A computer starts to boot then quickly shuts down. Which of the following should the technician use to troubleshoot this issue?

A. Toner probe
B. Power supply tester
C. Loopback plugs
D. Events logs

B
A client has a computer that is infected with several viruses and spyware. Which of the following should the technician perform FIRST before spyware removal?

A. Run Windows Update
B. Disable system restore
C. Run the chkdsk /r command
D. Disable network cards

B
A PC is running slower than usual. Which of the following tools would BEST diagnose the possible bottleneck?

A. CHKDSK
B. Device Manager
C. Task Scheduler
D. Task Manager

D
Which of the following switches should a technician use with the PING command to resolve an IP
address to a hostname?

A. -a B. -f C. -n D. -t

A
A technician is trying to setup a non-domain user account on a workstation, but receives the following error message “Password does not meet the complexity requirements.” Which of the following utilities should the technician use to identify the criteria?

A. Local Security Policy
B. Users and Groups
C. Performance Monitor
D. MSCONFIG

A
In a SOHO wireless network, which of the following prevents unauthorized users from accessing confidential data?

A. Reduce broadcast power
B. Change SSID name
C. Set encryption
D. Enable MAC filtering

C
Which of the following commands is used to map a network drive?

A. NBTSTAT
B. NET USE
C. NETMAP
D. NETSTAT

B
A technician recently setup a new wired network and wants to ensure only their computers can use it. Which of the following is the MOST secure way to accomplish this?

A. Make sure the computers are using strong passwords.
B. Enable an intrusion detection system.
C. Assign the computers static IP addresses.
D. Disable the extra ports on the router.

D
Which of the following BEST describes a method for installing an operating system across the network?

A. USB 3.0
B. IEEE 1394
C. PXE
D. NTFS

C
Which of the following would be the BEST format for optical media?

A. FAT32
B. EXT3
C. CDFS
D. NTFS

C
After updating the device drivers for a video adapter, a user reports they are only able to view a portion of the screen and the text is very large. Which of the following is MOST likely the cause?

A. Refresh rate set too low
B. Refresh rate set too high
C. Resolution set too low
D. Resolution set too high

C
After connecting a laptop to an external monitor, no display is detected and the monitor goes into sleep mode. Which of the following should be attempted FIRST to correct the problem? (Select TWO).

A. Change the input mode on the monitor
B. Reboot the operating system
C. Reload the display adapter drivers
D. Toggle the display using the keyboard shortcut
E. Verify network connectivity

A,D
A technician has been dispatched to a customer site to diagnose an issue where the computer turns off intermittently. Upon arriving at the site, the technician detects a smoke smell coming from the computer. Which of the following is the BEST solution?

A. Power down the system and replace the CPU.
B. Power down the system and replace the power supply.
C. Install an additional case fan for proper ventilation.
D. Remove the side panel for proper ventilation.

B
Which of the following security measures is usually found in a laptop?

A. Biometrics
B. Bollard
C. Hypervisor
D. Key fobs

A
Which of the following can be achieved with Group Policy to help with workstation security measures?

A. BitLocker password
B. Complexity requirements
C. BIOS password
D. Wake on LAN

B
Which of the following can enable a technician to remove a virus that prevents users from updating their antivirus software?

A. Recovery console
B. REGEDIT
C. Safe mode
D. MSCONFIG

C
For the last year, a company has gathered statistics on the most common security incidents. The highest percentage deals with opening email attachments that contain malware. Which of the following would mitigate this issue without reducing productivity?

A. Annual cyber security education
B. Update antivirus signatures more often
C. Block all email attachments
D. Install an IPS on each workstation

A
A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented?

A. Message of the Day
B. Email lists
C. Company forums
D. Regular user education

D
Which of the following operating systems can be upgraded directly to Windows 7 Professional by a default installation? (Select TWO).

A. Windows 7 Home Premium
B. Windows Vista Business
C. Windows XP Home
D. Windows XP Professional 64-bit
E. Windows XP Media Center

A,B
A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT?

A. Document findings, actions, and outcomes
B. Escalate problem to a senior technician
C. Re-establish new theory of probable cause
D. Perform a full system backup

A
A technician is implementing a SOHO wireless network for Company A that shares a floor with Company B. Which of the following would BEST secure the wireless network so that only Company A employees are allowed access?

A. Turning down the radio power level
B. Enabling MAC filtering
C. Setting a high encryption level
D. Disabling the SSID broadcast

B
A technician enabled remote management on the small office WAP to manage this device from another location. Users are reporting that the WAP has changed its SSID without anyone’s knowledge. Which of the following would prevent this from occurring?

A. Change to user MAC filtering
B. Change default usernames and passwords
C. Disable the SSID from broadcasting
D. Enable static IP addresses

B
A technician has configured the ability to connect to a small office server using remote desktop
from a workstation within the office. The technician has reviewed logs that show constant brute force attacks to that server from outside the network. Which of the following would prevent this from occurring?

A. Configure the server to use a static IP
B. Logically move the server to the DMZ
C. Reallocate the server to a different networking closet
D. Disable the remote desktop port

D
Which of the following is an example of client-side virtualization?

A. Compatibility mode on a program icon properties menu
B. Running a DOS application on a Windows 7 32-bit operating system
C. Cloud hosted office applications
D. XP mode running in Windows 7 64-bit operating system

D
Laptops and tablets have which of the following in common?

A. Solid state drives
B. Contain an accelerometer
C. No field serviceable parts
D. Not upgradable

A
Joe, a technician, would like to map a network drive when he starts up his computer in the morning. Which of the following commands would he use to accomplish this task?

A. NSLOOKUP
B. NETSTAT
C. NBTSTAT
D. NET

D
A local administrator would like to determine why a laptop is taking so long to boot into the operating system. Which of the following tabs in MSCONFIG would the administrator access to BEST determine this?

A. Startup
B. Tools
C. General
D. Boot

A
A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms malware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware?

A. Disable antivirus
B. Disable system restore
C. Enable hard drive encryption
D. Format the hard drive

B
A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?

A. Fuser
B. Duplexer
C. Pickup roller
D. Imaging drum

C
A user has plugged in a mobile phone to a PC and received a message that the driver was not successfully installed. Which of the following system tools should be used to troubleshoot this error?

A. Device Manager
B. Component Services
C. Windows Memory Diagnostics
D. Data Sources

A
On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring?

A. Content Advisor
B. Proxy Settings
C. Network Drive Mapping
D. Local Security Policy

B
Which of the following describes when an application is able to reuse Windows login credentials?

A. Access control list
B. Principle of least privilege
C. Single sign-on
D. Pass-through authentication

C
In order to prevent other users from editing files in ‘C: Files’, which of the following steps should be taken?

A. Set NTFS permissions to read only
B. Set the folder to index files for search
C. Set the local administrator as the owner of the folder
D. Set network share permissions to read only

A
Which of the following security threats requires the attacker to be physically located near the target machine?

A. Shoulder surfing
B. Social engineering
C. Phishing
D. Rootkit

A
A technician recently replaced a user’s monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue?

A. Lower refresh rate
B. Lower the resolution
C. Raise the resolution
D. Increase refresh rate

A
A user recently installed a new video driver on a PC but now it will not boot. Which of the following is the BEST option to correct the issue?

A. Automated system recovery
B. Emergency repair disks
C. FIXBOOT
D. Safe mode

D
An unauthorized user observing system security procedures is known as:

A. a worm.
B. shoulder surfing.
C. phishing.
D. spyware.

B
Privacy filters applied to users computer screens are used to combat which of the following security risks?

A. Rootkits
B. Spear phishing
C. Shoulder surfing
D. Social Engineering

C
A critical server was replaced by the IT staff the previous night. The following morning, some users are reporting that they are unable to browse to the Internet upon booting their workstations. Users who did not shut down their workstations the previous day are able to connect to the Internet. A technician looks at the following report from a workstation with no Internet connectivity:

IP Address: 192.168.1.101

Netmask: 255.255.255.0

DHCP Server:192.168.1.1

DNS Server:192.168.1.2

Default Gateway:192.168.1.1

Given the above report, which of the following is the cause of why some workstations are unable to browse the Internet?

A. The workstation has an APIPA address.
B. The DHCP server is unavailable.
C. The default gateway router is misconfigured.
D. The DHCP server is misconfigured.

D
Which of the following is solely designed to avoid detection by an antivirus program by using the underlying operating system to its advantage?

A. Rootkit
B. Virus
C. Trojan
D. Worm

A
Joe, a technician, receives an error message on his tower PC just after POST which reads: “WARNING! Your drive is about to fail. Please back up your data and run full drive diagnostics.”

Which of the following is generating this error message?

A. CHKDSK
B. S.M.A.R.T.
C. eSATA
D. QoS

B
Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayeD. “Access Denied. Please Enter Encryption Password.” Which of the
following is the reason that this error is displayed?

A. The hard drive is experiencing S.M.A.R.T. failure errors
B. The TPM security chip inside the bench system is not enabled
C. The BIOS of the bench system is out of date
D. BitLocker is being used

D
A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this?

A. System Restore
B. System Image Recovery
C. CHKDSK
D. Windows Memory Diagnostic

A
A user, Ann, reports that her computer is able to connect to devices on her local network but not on the remote office network. Ann’s computer shows the following ipconfig information:

IP address: 192.168.10.45

Subnetmask: 255.255.255.0

Gateway: 192.168.11.1

DNS server 1: 192.168.10.2

DNS server 2: 8.8.8.8

Which of the following is the cause of the problem?

A. DNS server 2 is set incorrectly.
B. DNS server 1 is set incorrectly.
C. IP address is set incorrectly.
D. Gateway is set incorrectly.

D
Ann reports that printouts from the department laser printer have become faded. She has already replaced the toner cartridge. Which of the following is the MOST likely component causing the faded printing?

A. Transfer roller
B. Fusing assembly
C. Registration assembly
D. Duplexing assembly

A
A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?

A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.
B. Install a USB wireless card to ensure that Windows networking is working properly.
C. Open the laptop and reseat the network card and both antennas.
D. Download and install the latest wireless driver from the manufacturer’s website.

A
Which of the following passwords is the MOST secure according to industry best practices?

A. VeryStrongPassword
B. SimpleAnswer1234

C. [email protected]
D. thisisthecorrectanswer1

C
A user, Joe, has just finished upgrading his computer with a wireless keyboard/mouse combination, additional memory, installed new speakers, and replaced his 15 inch flat screen with a 24 inch flat screen. When he boots the computer it immediately starts making a loud beeping noise and will go no further in the boot process. Which of Joe’s system upgrades is the cause of the problem?

A. The DVI cable is not properly seated
B. Speakers are not properly connected
C. Battery low on wireless mouse
D. Memory is mismatched

D
A PC uses RAID 1. Ann, a technician, has read in the event log that the drive “SATA 1” is no
longer in sync with drive “SATA 0”. Which of the following steps should she try FIRST to repair this
PC to optimal running conditions?

A. Remove SATA 1 from the RAID group then try to re-add it
B. Replace both drives then restore from a backup
C. Remove both drives then switch the SATA channels
D. Replace SATA 1, rebuild the RAID and replace SATA 0

A
A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states

that he needs to update Ann’s email client to prevent corruption. At Joe’s request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred?

A. Social engineering
B. Phishing
C. Spear phishing
D. Hijacking

A
Ann recently upgraded a computer from Windows XP to Windows 7, but one of her applications does not work now. Which of the following should be done FIRST?

A. Set the application to run in XP compatibility mode
B. Reinstall Windows XP
C. Configure a dual boot with XP and 7
D. Install the application in XP mode

A
Which of the following security best practices would prevent a program on a CD from immediately launching when inserted into a computer?

A. MSCONFIG >Startup Tab
B. Disable the Guest account
C. Rename the Administrator account
D. Disable autorun
E. Restrict user permissions

D
Which of the following is one of the major differences between a new tablet and a new laptop computer?

A. Tablet has no field serviceable parts.
B. Laptop has less field functionality.
C. Tablet has faster Ethernet capability.
D. Laptops have slower responsiveness than tablets.

A
Ann, a home user, brings a Windows XP PC in for repair and reports that several disk read errors are occurring. She has run check disk and errors have been reported several times. Which of the following should a technician recommend? (Select TWO).

A. Increase the amount of RAM to improve disk checks
B. Backup all data on the drive
C. Upgrade to a home server
D. Purchase a new hard drive
E. Change the drive configuration to RAID 0
F. Upgrade to Windows 7 Professional

B,D
Which of the following data types can be synchronized to a mobile device by default? (Select
TWO).

A. Biometric information
B. Pictures
C. Contacts
D. Credentials
E. SMS

B,C
Which of the following mobile device features disables cellular and wireless communication?

A. Hotspot Mode
B. Pairing Mode
C. Settings Reset
D. Airplane Mode

D
Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged it immediately shuts down. Which of the following should the technician do?

A. Replace the battery
B. Change power settings to balanced
C. Replace the power adapter
D. Enable APM in the BIOS

A
A technician recently created an email account for a new user, Joe. On the second day, Joe reports his email account is full of spam even though he has not given out his address. Which of the following should the technician do to resolve the issue?

A. Turn on windows firewall
B. Click the unsubscribe link in the spam
C. Run an anti-spyware scan
D. Install privacy filter

C
A user is having trouble connecting to the Internet. Which of the following commands should a technician use, from the user’s workstation, to ensure that the workstation has a valid IP address?

A. NETSTAT
B. PING
C. IPCONFIG
D. TRACERT

C
Which of the following operating systems supports full BitLocker functionality?

A. Windows XP
B. Windows 7 Professional
C. Windows Vista Home
D. Windows 7 Enterprise

D
Which of the following protocols could a technician use to connect a smartphone to an email server? (Select TWO).

A. SMTP
B. POP3
C. HTTP
D. SNTP
E. ICMP

A,B
Which of the following should a technician do FIRST to secure a mobile device?

A. Assign a passcode
B. Download updates
C. Disable GPS
D. Install antivirus

A
When running Windows XP, which of the following would give a list of switches for the CHKDSK
command?

A. chkdsk ~?
B. chkdsk 😕
C. chkdsk /?
D. chkdsk ?

C
Which of the following commands would a technician use to move one directory above or below the one the technician is currently in?

A. DIR
B. RD
C. CD
D. MD

C
A PC has sensitive data that must be destroyed, before the PC is redeployed. A technician has been tasked with completely wiping the PC hard drive. Which of the following methods is BEST for the technician to use?

A. Quick format
B. FDISK
C. Low level format
D. Standard format

C
An attack that creates a website that looks like another website, with the purpose of learning someone’s account information is called which of the following?

A. Virus
B. Shoulder surfing
C. Trojan
D. Phishing

D
A technician is creating a batch script that auto-assigns a particular drive share to a drive letter upon login. Which of the following commands can accomplish this?

A. NET USE
B. PING
C. XCOPY
D. IPCONFIG

A
An office of 25 computers is interested in employing a file server, network shares, and print server functionality. Which of the following network setups would be BEST suited for this situation?

A. Ad-hoc
B. Workgroup
C. Domain
D. Token ring

C
Which of the following terms BEST describes the software or hardware used to manage virtual machines?

A. Hypervisor
B. Cloud Server Manager
C. Supervisor
D. Virtual Disk Manager

A
A technician is required to change a setting for HKEY_Local_Machine. Which of the following would the technician use to change this?

A. BCEDIT
B. WEP setup
C. MSCONFIG
D. REGEDIT

D
A technician is working on a PC that utilizes a RAID array for operation. The user of the system has reported that random files are becoming corrupted on creation with no pattern to the activity. One drive in the array is likely failing and causing the read/write failures. Which of the following types of RAID is MOST likely in use?

A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10

A
Which of the following Control Panel utilities will allow a technician to change the associated file type in a Windows XP machine?

A. Folder options
B. Administrator tools
C. Accessibility options
D. Regional and language options

A
Which of the following keys, when pressed immediately after the BIOS test, will display Windows
Boot Manager on a Windows 7 PC?

A. f2
B. f8
C. esc
D. delete

C
Which of the following Windows 7 versions comes with the LARGEST number of multimedia features?

A. Enterprise
B. Home Premium
C. Professional
D. Starter

B
A technician wants to know if a PC has an embedded wireless card. Which of the following tools should be used?

A. Device Manager
B. Component Services
C. Services
D. System Configuration

A
A technician notices multiple disk errors in the Event Viewer. Which of the following tools would
BEST diagnose this issue?

A. CHKDSK
B. FDISK
C. BOOTREC
D. DISKPART

A
Which of the following BIOS boot methods allows a system to boot from a remote server?

A. PXE
B. DVD
C. USB
D. SATA

A
Which of the following helps to prevent virus infections from USB flash drives?

A. Strong passwords
B. Password protected screen savers
C. Disabling the guest account
D. Disabling the autorun feature

D
Which of the following settings MUST be configured in order to turn on a VoIP phone?

A. PoE
B. Flow control
C. VPN
D. Duplex speed

A
A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user’s NEXT step in resolving this issue?

A. Configure Wake-on-LAN for the NIC on the Work PC.
B. Configure a firewall exception on the Home PC.
C. Switch the Work PC network from “Work” to “Home”.
D. Disable the Windows firewall on the Home PC.

B
Which of the following security threats are MOST often delivered via email? (Select TWO).

A. Rootkits
B. Phishing
C. Shoulder surfing
D. Social engineering
E. Spam

B,E
The customer reports their PC freezes up everyday around the same time. Which of the following utilities would be BEST to check for any error codes?

A. Windows Updates

B. Task Scheduler
C. Event Viewer
D. Performance Monitor

C
A user is looking for the Application Data directory in their profile but cannot see it. Which of the following Control Panel options would correct this?

A. System
B. Display
C. User Accounts
D. Folder Options

D
While configuring a new email application that uses POP3 for a customer, the technician determines the firewall is blocking the traffic. Which of the following ports should be opened to allow POP3 mail traffic through the firewall?

A. 53
B. 110
C. 443
D. 3389

B
A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system response when rebooted. Which of the following should a technician do to troubleshoot this problem?
A. Run System Restore, update antivirus program, and run an antivirus scan.
B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good
Configuration.
C. Remove all temporary files, turn off System Restore, update and run an antivirus scan.
D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.
C
A large magnet is placed too close to a CRT monitor. Which of the following will MOST likely occur?

A. Dead pixels
B. Flickering image
C. No image on screen
D. Distorted image

D
In which of the following locations would a technician go to show file extensions?

A. Security Center
B. Folder Options
C. Display
D. System

B
After being relocated to an enclosed position under a desk, a computer experiences intermittent shutdowns. Which of the following conditions is MOST likely the cause?
A. Power surges
B. Overheating
C. APIPA addressing
D. RF interference
B
A technician is fixing a very slow computer. Antivirus and Malware programs have been run, and some detections have been removed. After running Disk Cleanup, the system still seems to be slow, especially with multiple programs running. Which of the following should the technician do NEXT?

A. Run CHKDSK
B. Manually erase all cookies
C. Go back to the latest restore point
D. Run defrag

D
A technician needs to build a PC to act as a home virtual server. Which of the following would be the BEST choice?

A. Dual Core CPU, 6GB DDR3 RAM, 320GB of hard drive space
B. Dual Core CPU, 8GB DDR RAM, 1TB of hard drive space
C. QUAD Core CPU, 6GB DDR3 RAM, 320GB of hard drive space
D. QUAD Core CPU, 4GB DDR2 RAM, 1TB of hard drive space

C
Windows XP Mode is available in which of the following Microsoft Windows environments?
A. Windows Vista Ultimate
B. Windows 7 Business Edition
C. Windows XP Professional
D. Windows Server 2008 R2
B
A user is advised by the software vendor that the user must have elevated privileges in order to run a program. The user should do which of the following to BEST accomplish this?

A. Run in Windows XP compatibility mode
B. Run the program in a virtual PC environment
C. Log out of the system and login under another user’s name
D. Right click select “run as” and select administrator

D
A company wants to prevent non-authorized users from entering into a secure building. Which of the following will BEST mitigate this activity?

A. Train users on tailgating
B. Implement an escort policy
C. Install mantraps
D. Require all users to have badges

C
An employee at a company lost their mobile device that contains proprietary information. Which of the following methods is the BEST to be implemented to prevent unauthorized users from obtaining this information?
A. Lock screen pattern
B. Cancel mobile service
C. Remote wipe
D. Six character password
C
Which of the following is the command line entry to start an archive or restore a process on a
Windows XP computer?

A. RECOVER
B. REPLACE
C. NTBACKUP
D. COPY

C
Which of the following would be the QUICKEST means of removing data from a hard drive, when there is no consideration regarding the total destruction of the data?

A. Standard format
B. Low level format
C. Overwrite program
D. Drive wipe

A
Which of the following is MOST effective in preventing security breaches on a network? (Select
THREE).

A. Bandwidth throttling
B. Eliminate password history
C. Enable QoS
D. Antivirus software
E. User education
F. Enforced login/logoff hours

D,E,F
Which of the following areas of a file system should a standard user have restricted permissions to in order to promote a security best practice? (Select TWO).

A. Temporary Internet Files
B. My Document Files
C. Windows System Files
D. Network Files
E. Program Files

C,E
A user recently purchased a new PC with a 500GB hard drive. However, they are reporting that their C. Drive is only 420GB. Which of the following BEST explains this?

A. The manufacturer blocks off that 80GB so that user cannot exceed the drive space.
B. The file system is using the 80GB for tables.
C. BIOS and systems files are hidden in the 80GB.
D. A Factory Recovery Partition is using the 80GB.

D
Which of the following are true regarding Windows 32-bit versus Windows 64-bit Operating
Systems? (Select TWO).

A. CPUs that can run Windows 32-bit can also run Windows 64-bit.
B. Device drivers for Windows 32-bit and Windows 64-bit are the same.
C. Not all CPUs are capable of running Windows 64-bit.
D. Windows 64-bit can address larger amounts of RAM.
E. Windows 64-bit is a more secure OS and less susceptible to viruses.

C,D
A technician receives a report that the pages coming out of a laser printer are smearing when touched. Which of the following components should the technician check FIRST to resolve this issue?

A. Drum
B. Fuser
C. Pickup roller
D. Corona wire

B
A user just bought an Android tablet and wants to connect to their work email. The user’s employer has a Microsoft Exchange server for email. Which of the following would the technician configure to allow the user to access email on the Android tablet?

A. DNS, DHCP
B. IMAP, SNTP
C. POP3, SMTP
D. Devices are incompatible

C
A technician is working on a user’s PC. After testing the theory of the cause, which of the following could the technician perform NEXT? (Select TWO).

A. Resolve issue
B. Inform user
C. New theory or escalate
D. Document issue
E. Verify system functionality

A,C
Which of the following would a technician use to install applications onto an iPad? (Select TWO).

A. App Store
B. Market Place
C. iTunes
D. Exchange
E. Mobile Market

A,C
A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT?

A. Remove the hard drive and back up the data
B. Run CONVERT on the hard drive
C. Reboot the server
D. Swap hard drive and rebuild array

D
When removing the top case from a laptop, which of the following, besides hand tools, should a technician have on hand to assure correct disassembly and reassembly? (Select TWO).

A. A multimeter and a toner probe.
B. A large cloth to spread the screws and disassembled parts on.
C. A writing pad for documentation and a marker to label cables.
D. A manufacturer’s technical manual for the model of the laptop.
E. A container with separated areas to store different size screws.

D,E
A user states that when they logon to their computer sometimes they get an IP conflict error. The user computer is configured with a static IP. Which of the following is the problem?

A. Duplicate IP exist on the network
B. DHCP server needs to be rebooted
C. Network adapter driver needs to be updated
D. Bad network adapter

A
A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following is MOST likely the cause of the pop-ups?

A. Phishing
B. Malware
C. Proxy redirect
D. Firmware

B
Users are reporting that their laser printer is picking up multiple pages. The printer has very high utilization. Which of the following should be performed to resolve this issue?

A. Use a maintenance kit
B. Calibrate the printer
C. Replace the toner
D. Replace the fuser

A
Which of the following statements is true about XP mode in Windows 7?

A. Windows XP mode was only available in Windows Vista and it is not available in Windows 7.
B. Only the Professional and the Ultimate versions support Windows XP mode.
C. All versions of Windows 7 support Windows XP mode when the feature is installed.
D. Only the Ultimate version of Windows 7 supports Windows XP mode.

B
Which of the following is true about a file when it is copied from an NTFS to a FAT32 partitions?

A. The file owner is preserved
B. All of the file permissions are lost
C. All file permissions must be reassigned

D. The file name becomes case insensitive

B
A technician wants to ensure that only authorized administrators can make configuration changes to the company’s wireless router. Which of the following MUST the technician change to prevent unauthorized users from modifying the access point configuration?

A. MAC address filters
B. Manufacturer password
C. Default SSID
D. Configure encryption

B
If a customer wants to create a multi-boot PC with different editions of Windows, which of the following is MOST important to consider?

A. Using multiple partitions
B. Using multiple hard drives
C. Using a single partition
D. Using a PXE boot scheme

A
Which of the following utilities would a technician use on a Windows Vista or Windows 7 machine to configure what applications are allowed to send/receive data over the LAN connection?

A. Users and Groups

B. Windows Firewall
C. Registry Editor
D. Task Scheduler

B
A technician notices that a computer is making a loud clicking noise but continues to run. System speed is barely affected, but they cannot access certain drives. These are the symptoms of which of the following?

A. Failing second hard drive
B. Failing system hard drive
C. Bad CMOS chip
D. Bad CPU fan

A
A user’s laptop has died but the hard drive is still functioning. Which of the following is the BEST
way for the user to still access and edit all of their data?

A. Burn their data to DVDs
B. Use a SCSI to USB adaptor
C. USB hard drive enclosure
D. Copy their data to a USB flash drive

C
Which of the following is the BEST way to get rid of dead pixels on a laptop screen?

A. Replace the inverter
B. Replace the back bezel
C. Replace back light
D. Replace the LCD

D
A technician is tasked with upgrading a network card on a Windows 7 Professional PC. The technician installs the network card, loads Windows XP drivers that came with the network card, and reboots the PC. Upon rebooting, the computer blue screens and the technician cannot get the computer to boot up properly. Which of the following should the technician perform to resolve this issue without any data loss? (Select TWO).

A. Remove network drivers
B. Install Windows XP Service Pack 3
C. Reinstall Windows 7 Professional
D. Install Windows 7 Service Pack 1
E. Boot up in safe mode

A,E
In which of the following operating systems does Windows XP mode come as a free download to be used for application compatibility?

A. Windows 7 Starter
B. Windows 7 Professional
C. Windows Vista Business
D. Windows 7 Home Premium

B
The Aero feature is found in which of the following operating systems? (Select TWO).

A. Windows 7 Home Premium
B. Windows 7 Starter
C. Windows Vista Enterprise
D. Windows XP Media Center
E. Windows XP 64-bit Professional

A,C
An audio visual company has decided that they want to migrate from Windows XP Professional SP2. The company has a domain network. A technician is tasked with selecting an operating system. Which of the following should the technician select?

A. Windows 7 Home Premium
B. Windows Vista Home Premium
C. Windows 7 Professional
D. Windows XP Media Center

C
A technician is installing and configuring a SOHO wireless network for a client. The client only wants five authorized computers to connect to the network with a defined IP range. Which of the following should the technician configure on the router? (Select TWO).

A. DMZ
B. DHCP
C. ARP
D. SSID
E. MAC filtering

B,E
A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network that uses DHCP. The technician verified the PC is using DHCP
to obtain TCP/IP settings. Which of the following commands should the helpdesk technician use to resolve this issue? (Select TWO).

A. Ipconfig /renew
B. Ipconfig /registerdns
C. Ipconfig /all
D. Ipconfig /flushdns
E. Ipconfig /release

A,E
A user calls the helpdesk and states that they suddenly cannot connect to the Internet or any other network resources. The user is on a company network that uses DHCP. The technician runs IPCONFIG from the command prompt and the PC has an IP address of 0.0.0.0. Which of the following steps should the technician perform FIRST to troubleshoot this issue?

A. Check the network cable
B. Replace network card
C. Assign a static IP address
D. Reinstall the network drivers

A
A technician has installed the hardware for a SOHO wired network. Which of the following is the
FIRST step to securing the network?

A. Enable MAC filtering
B. Change default usernames and passwords
C. Disable unused ports
D. Assign static IP addresses

B
A bank is upgrading some clerical users’ PCs. Which of the following would be the MOST
appropriate method for erasing the data on the old PCs?

A. Drive degauss
B. Standard format
C. Change the jumpers on the hard drive
D. Quick format

A
Which of the following is a security threat that uses email to trick users?

A. Phishing
B. Virus
C. Spyware
D. Shoulder surfing

A
A user reports that the desktop PC shuts down 10 minutes after turning it on in the morning. When the technician moves the PC, it sounds like there are loose parts sliding around in the case. Which of the following is the MOST likely explanation for the PC shutting down?

A. The CMOS battery is bad.
B. A memory module has become unseated.
C. The heat sink retaining clip has broken loose.
D. The hard drive cable has become unseated.

C
A technician is diagnosing a PC running Windows 7 which has been affected with an “NTLDR is missing” error message. Which of the following command line tools would BEST resolve the problem?

A. Fixboot
B. CHKDSK
C. Scandisk
D. DEFRAG

A
A user reports that people are receiving emails from their account that the user never sent. Which of the following security measures would BEST resolve the problem?

A. Check the boot.ini on the PC for malicious entries.
B. Change the account password.
C. Upgrade the email client to a newer version.
D. Install a more expensive spam filter.

B
A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO).

A. Check the PSU integrity
B. Check the CMOS battery
C. Check the video card integrity
D. Check the memory integrity
E. Check the optical drive integrity

A,D
A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?

A. The type of IDE cable used for the hard drive
B. The CMOS battery charge
C. The amount of available power to the hard drive
D. The memory configuration

D
A user has an external hard drive which they forget to unplug before booting their machine. Each time this happens, an error shows on the screen which states “Boot sector missing – reboot to try again.” Which of the following would be the BEST way to resolve this?

A. Change BIOS options to remove floppy drive from the boot order.
B. Change BIOS options to remove USB device from the boot order.
C. Change BIOS options to remove CD drive from the boot order.
D. Set the SATA setting in BIOS to AHCI from IDE.

B
A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is MOST likely causing the issue?

A. The motherboard drivers are not current.
B. The drivers for the NIC need to be updated.
C. The wireless on/off switch is not in the on position.
D. The keyboard is faulty and turns the wireless NIC on and off.

B
Which of the following commands may need to be run after a virus removal if the computer will not boot?

A. SCANDSK
B. DXDIAG
C. FIXMBR
D. MSCONFIG

C
A technician would like to map a network drive. Which of the following indicates the correct path for mapping a network drive?

A. \shareservername
B. \usernameservername
C. \passwordshare
D. \servernameshare

D
Which of the following is the MINIMUM account required to install most programs on Windows
XP?

A. Power user
B. Administrator
C. Standard user
D. Guest

A
Which of the following security methods is BEST used to track access to a server room?

A. Biometric lock
B. Sign-in log
C. Mantrap
D. Key lock

A
Which of the following user accounts should be disabled to adhere to security best practices?

A. Standard user
B. Guest
C. Administrator
D. Power user

B
Which of the following user accounts should be renamed to adhere to security best practices?

A. Power user
B. Guest
C. Standard user
D. Administrator

D
When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur?

A. BSOD
B. OS not found on boot
C. Hard drive failure
D. RAID array failure

C
A wireless network is experiencing intermittent connectivity. Which of the following would BEST
resolve this issue?

A. Enable MAC filtering
B. Change broadcast channel
C. Enable wireless encryption
D. Disable SSID broadcasting

B
When configuring user accounts, which of the following should a technician perform?

A. Make all users local administrators
B. Assign the minimum required access to the users
C. Make all users standard users
D. Assign the maximum required access to the users

B
A technician needs to rebuild a computer that had a virus. Which of the following data destruction methods should be used to ensure the virus has been successfully erased before reinstalling the operating system, programs, and all user data?

A. Standard format
B. Low level format
C. Shredder
D. Degaussing tool

A
Which of the following security threats do shredders help prevent?

A. Dumpster diving
B. Malware
C. Phishing
D. Worms

A
A user states when they press certain letters on their laptop’s keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this issue?

A. Change the character mapping
B. Turn off number lock
C. Replace the keyboard
D. Update the keyboard drivers

B
Which of the following is the correct path to determine the IP address on an iOS device?

A. General> Settings> Wi-Fi> SSID Name> Network> IP address
B. Wi-Fi> SSID Name> Network> IP address
C. Settings> General> Network> Wi-Fi> SSID Name> IP address
D. Location Services> Settings> Wi-Fi> SSID Name> Network> IP address

C
A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task?

A. Overwrite the hard drives.
B. Drill into the hard drives.
C. Degauss the hard drives.
D. Sanitize the hard drives.

B
A customer purchases a new 802.11n router for their home. They connect it to their current
801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is the MOST likely cause?
A. The laptop is not close enough to the router.
B. The router should be set to “G-Only”.
C. The router is broadcasting in Mixed Mode.
D. The laptop needs a dedicated access point.
C
Which of the following home computer synchronization methods are possible with an iOS device? (Select TWO).

A. Infrared
B. USB
C. FireWire
D. Wi-Fi
E. Parallel

B,D
A customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform?

A. Increase the resolution
B. Use function keys
C. Reboot the laptop
D. Go to the Power Options in Control Panel

B
A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?
A. Check the toner cartridge
B. Reboot client PC
C. Check the link lights on printer NIC
D. Reboot the printer
C
A user has too many applications starting when they log into windows. From the command line, which of the following tools is the FASTEST option to prevent these applications from running on startup?

A. MSCONFIG
B. SERVICES.MSC
C. REGEDIT
D. MSINFO32

A
From which of the following tools can a technician locate the PID of an application?

A. Local Security Policy
B. MSCONFIG
C. Computer Management
D. Task Manager

D
A technician has a computer locked in a cabinet in the office that shares a printer and some files. The computer must remain on. Which of the following Control Panel options would be used to control the users that are able to shut the computer down?
A. Power options
B. Security center
C. Local security policy
D. System
C
A customer states that another technician just removed some viruses and now they are not able to connect to websites such as Windows Update, but are able to connect to others. Which of the following is the MOST likely cause of the issue?

A. NIC driver is damaged
B. Not all viruses have been fixed
C. Internet Explorer cache is full
D. Host file has been manipulated

D
Which of the following file system types is used for optical media?

A. FAT32
B. FAT
C. CDFS
D. NTFS

C
A user has setup a SOHO and needs to implement a network configuration that allows for sharing of devices and files across the network without the complexity of a centralized server. Which of the following would be MOST appropriate?

A. PAN
B. WorkGroup
C. Domain
D. WAN

B
A customer reports that their wireless laptop cannot connect after removing it from its carrying case. The laptop boots and the user is able to log in. Which of the following should be checked FIRST?

A. External antenna switch
B. Status in Device Manager
C. Available hard drive space
D. Laptop battery levels

A
Which of the following supports IP telephony devices without requiring external power?

A. VPN
B. PoE
C. QoS
D. WEP

B
A customer is concerned about a computer that repeatedly beeps when attempting to power on. Which of the following is MOST likely the cause?
A. Network cable is unplugged
B. USB 2.0 is plugged into USB 1.1 port
C. RAM not seated properly
D. Optical media was left in the drive
C
A customer wants to use VoIP phones without having to plug them into an electrical outlet. Which of the following switch features would a technician recommend?

A. QoS
B. Gigabit
C. PoE
D. Wake-on-LAN

C
A customer reports that after a technician cleaned up a rogue antivirus program, the customer cannot browse the web. Which of the following should the technician check to resolve the situation?

A. Browsing history
B. Firewall settings
C. User privileges
D. Proxy settings

D
A technician has 50 identical computers that need to be upgraded to the Windows 7 OS, and are capable of booting from the network. They are running a Gigabit network with a Windows
deployment server. Which of the following will be the BEST to use in this scenario?

A. UEFI
B. Windows 7 DVD
C. PXE
D. USB flash

C
Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?

A. RJ-45
B. Parallel
C. RJ-11
D. BNC

B
Which of the following types of device cable types are used to connect output devices such as printers and scanners?

A. Parallel
B. eSATA
C. IDE
D. PATA

A
A technician wants to install a secondary IDE drive which will be configured for additional user storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the operating system is set to MA?

A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.

D
USB 2.0 and which of the following ports share the same connector?

A. Micro USB 2.0
B. Mini USB 2.0
C. Micro USB 3.0
D. USB 3.0

D
Which of the following characteristics is generally found on a docking station that port replicators do not offer?

A. Replicators usually have more USB ports than docks.

B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.

C
Which of the following RAM types supports triple channel configurations?

A. RAMBUS
B. DDR
C. DDR3
D. DDR2

C
Which of the following devices would provide protection for electronic equipment in an area prone to intermittent, unstable power?

A. Power strip
B. Surge suppressor
C. Uninterruptible power supply
D. Line conditioner

C
Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).

A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
E. RAID 10

B,E
Which of the following adapters causes the LEAST amount of signal loss?

A. VGA to DVI
B. HDMI to VGA
C. DVI to HDMI
D. S-video to RCA

C
Which of the following are factors when designing a home theater PC?

A. Wireless NIC
B. Audio frequency
C. Video refresh rate
D. Video output

D
A company is converting to LCD monitors and needs to properly dispose of all CRT monitors. Which of the following is an important consideration when disposing of CRT monitors?

A. The materials within the cathode ray tube are harmful.
B. They are heavier than LCD monitors and therefore require special disposal.
C. The glass of the tube can easily break and cause serious injury.
D. The rays of the cathode can cause blindness if someone is exposed.

A
Joe, a customer, requests that the desktop system he is buying is able to be used at his vacation home in another country, as well as his regular home. The technician is aware that the country mentioned has different power requirements. Which of the following should the technician ensure the desktop contains?

A. Dual voltage options
B. UPS
C. Inverter
D. Micro-ATX connector

A
Which of the following is a standard Intel processor socket type?

A. F
B. 754
C. 940
D. LGA

D
Which of the following expansion slots is MOST commonly used for high-end video cards?

A. PCI
B. PCIe
C. CNR
D. AGP

B
Which of the following technologies can be accessed through the DisplayPort? (Select TWO).

A. USB
B. SATA
C. DVI
D. FireWire
E. HDMI

C,E
Which of the following connections are typically on the external PC chassis? (Select TWO).

A. AGP
B. SAS
C. IEEE1394
D. eSATA
E. IDE

C,D
A technician is building a gaming PC for a user. The user wants to dual boot between Windows
XP 32-bit and a 64-bit version of Windows 7 as some of the games require XP. The user requests the following specifications:

64-bit i7 processor, (consisting of 6 cores @ 3.0GHz)

16 GB of RAM (consisting of two 8 GB modules) One 200 GB SSD
RAID 1 (consisting of two 1TB SATA Drives) Two 2 GB SLI Video Cards

Which of the following components should the technician warn the user will be reported differently depending on the operating system that is currently booted?

A. RAID
B. RAM
C. Processor
D. SSD Drive
E. Video Card

B
— Exhibit –

— Exhibit —

Click on the exhibit button. Which of the following memory types is shown in the graphic provided?

A. RIMM
B. RAMBUS
C. SIMM
D. SO-DIMM

D
— Exhibit –

— Exhibit —

Click on the exhibit button. Which of the following is the purpose for the tool shown in the exhibit?

A. Terminating UTP cable
B. Terminating COAX cable
C. Test network card
D. Splicing fiber cable

A
ECC memory offers which advantage over non-ECC memory?

A. Less energy consumption
B. The capability of error correction
C. More efficient core communication
D. Broader BUS throughput

B
Which of the following locations stores the boot sequence for a desktop computer?

A. BIOS
B. TPM
C. CPU
D. Boot sector

A
Thermal paste is used with which of the following components?

A. Fan
B. Heat sink
C. Motherboard
D. RAM

B
Ann, a customer, requests a high-capacity, cost effective backup media that she can administer and store offsite with no assistance. Which of the following media types would BEST meet Ann’s request?

A. Tape
B. DVD
C. Floppy
D. SSD

A
A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR-PC1600 RAM module. The user has 2 additional RAM modules that are each 2GB DDR-PC800. Which of the following is true about the PC after installing the additional RAM modules?

A. The system only accesses the pair of 2GB RAM modules
B. The system accesses all RAM at 100MHz
C. The system enables ECC on all RAM modules
D. The system will not work as all RAM has to be equal sizes

B
Which of the following devices requires 12V of power from the power supply?

A. Serial Port Card
B. CD-ROM Drive
C. Parallel Port
D. Audio Jack

B
A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps should a technician complete before proceeding with the disposal?

A. Break the glass in the CRT in a controlled environment to prevent injury
B. Discharge all capacitors in the CRT and remove them before disposal
C. Ensure familiarity and compliance with all relevant local regulations
D. Ensure that the monitor is no longer working and repair if possible

C
When troubleshooting a PC that intermittently shuts off, which of the following should be monitored?

A. Boot sequence
B. CPU temperature
C. SMART status
D. TPM module

B
A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power has been recently disconnected?

A. Laser printer
B. Wireless router

C. Paper shredder
D. CRT monitor

D
A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on the
800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?

A. Replace the CPU heat sync with a high RPM fan
B. Purchase an energy efficient power supply
C. Not over-clocking the CPU
D. Liquid cooling system

D
A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availability. Which of the following should the technician implement?

A. Upgrade external storage to USB 3.0
B. Upgrade non RAID hard drives to SSD
C. Configure software RAID 5
D. Install additional eSATA drives

C
The Tower of Hanoi is MOST likely configured in a system which implements:

A. a high RPM drives.
B. a tape drive.
C. an externally attached storage.
D. a RAID configuration.

B
An end user is designing a PC with a clear acrylic access panel to show off the insides. The user wants the inside to stay cool, but as dust free as possible. Which of the following would BEST meet this scenario?

A. Create a positive pressure air flow with unfiltered intakes and filtered exhausts
B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts
C. Create a negative pressure air flow with unfiltered intakes and unfiltered exhausts
D. Create a negative pressure air flow with filtered exhausts and unfiltered exhausts

B
Place the appropriate token next to each graphic
Which of the following is the MAXIMUM transfer speed of USB 2.0?

A. 100 Mbps
B. 400 Mbps
C. 420 Mbps
D. 480 Mbps

D
Which of the following display connections has 15-pins?

A. RGB
B. VGA
C. DVI
D. HDMI

B
Which of the following connector types is only used for Coaxial?

A. RJ-11
B. ST
C. F
D. RJ-45

C
Which of the following cable types has the MAXIMUM transfer rate of 1 Gbps?

A. CAT3

B. CAT5
C. CAT5e
D. CAT6

C
Which of the following types of RAM can be used in a dual channel configuration?

A. SDRAM
B. RAMBUS
C. DDR
D. DIMM

C
Which of the following is the BEST way to explain RAID to a non-technical user?

A. “RAID is a dynamic logical disk management system.”
B. “RAID uses multiple hard disks to increase performance and/or provide protection against data loss.”
C. “RAID uses data striping to reduce hard drive write time and parity bits to reconstruct the data from a failed hard drive.”
D. “RAID stands for Redundant Array of Independent Disks”.

B
A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4 GB SODIMM and had problems installing it. Which of the following is the probable

reason for this?

A. Graphic workstations require flash memory
B. The memory is incompatible for the workstation
C. Graphic workstations require solid state memory D. The workstation has no available memory slots

B
Which of the following MUST be performed when installing a PCI sound card for use instead of the onboard sound?

A. Install drivers
B. Install additional memory
C. Configure the jumpers
D. Flash the BIOS

A
Which of the following hard drive types would be considered the MOST likely to survive a fall?

A. SCSI
B. Solid State
C. IDE
D. SATA

B
Which of the following are the MOST important factors to address when a technician is choosing the components for a CAD workstation? (Select THREE).

A. Large drive space allocation
B. Powerful sound card
C. Multiple network cards
D. Multiple large HD monitors
E. Powerful video card
F. Maximum RAM
G. Powerful processor

E,F,G
Which of the following allows a technician to enable support for a USB 1.1 device?

A. MBR
B. HCL
C. BIOS
D. AGP

C
Which of the following connectors from a power supply should be used with a graphics expansion card?

A. 8-pin 12 volt
B. PCIe 6-pin
C. 20-pin
D. SATA

B
An end user requires a computer to support computer aided drafting and computer aided modeling. Which of the following component packages should a technician recommend to the end user?

A. Powerful processor, high-end graphics card, and maximum RAM
B. File streaming, printer sharing, and a RAID array
C. Surround sound audio, compact form factor, HDMI output
D. Processor and RAM that meets minimum Windows requirements

A
After installing a bar code reader, which of the following is commonly done to configure the reader?

A. Scan in program codes
B. Enable the code reader in the BIOS
C. Use Device Manager to enable I/R ports
D. Adjust jumper switches

A
Which of the following expansion slots would support the HIGHEST transfer speeds for high-end graphics cards? (Select TWO).

A. PCIe
B. AGP 8x
C. PCI
D. ISA
E. AGP

A,B
Which of the following represents a connector that supports the connection of external devices? (Select TWO).

A. IEEE1394
B. eSATA
C. EIDE
D. SATA
E. IDE

A,B
Which of the following are the MOST important considerations when configuring a PC that will be used for a CAD / CAM workstation? (Select TWO).

A. Gigabit NIC
B. HDMI output
C. Maximum RAM
D. Powerful processor
E. High end audio output

C,D
Which of the following channels, when used in close proximity to one another, provide the BEST
protection against crosstalk?

A. 1 and 11
B. 2 and 10
C. 6 and 1

D. 6 and 11

A
Which of the following network devices uses NAT to convert private IP addresses into public IP
addresses?

A. NAS
B. Firewall
C. Hub
D. Bridge

B
Which of the following is the strongest wireless encryption method?

A. WPA2 AES
B. WEP
C. WPA2 TKIP
D. WPA

A
Which of the following network devices would a client use to store data?

A. Access point
B. Bridge

C. Firewall
D. NAS

D
Which of the following is a private class B IP address?

A. 10.0.15.1
B. 172.16.0.1
C. 172.33.1.1
D. 192.168.1.1

B
Which of the following is the subnet mask for a Class C IP address?

A. 10.0.0.1
B. 192.168.1.1
C. 255.255.0.0
D. 255.255.255.0

D
Which of the following is the number of bits that comprises an IPv6 address?

A. 32
B. 64
C. 128

D. 256

C
Which of the following cables uses both the T568A and T568B standards?

A. Ethernet
B. Fiber
C. Coaxial
D. HDMI

A
Joe, a user, cannot browse on the intranet to a particular web server by using the servername given to him by the administrator. Joe asks a coworker for the IP address of the same server, and is then able to access the webpage using the IP address. Which of the following is the MOST likely cause of the issue?

A. DNS is not configured correctly.
B. HTTP is not working on the server.
C. HTTP is not working on the client.
D. The network router is down.

A
Joe, a user, wants to secure his home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting access?

A. Turn off DHCP
B. Use MAC filtering
C. Disable DMZ
D. Turn off SSID broadcasting

B
Which of the following refers to a process of modifying an IP address to allow the device to become hidden and only accessible on a private network?

A. WPS
B. MAC filtering
C. DHCP
D. NAT

D
Which of the following Internet connection types would have the MOST available bandwidth and highest transmission speed?

A. DSL
B. Dial-up
C. Cable
D. Satellite

C
A technician is called to replace a network jack that has been damaged. Which of the following tools will the technician need to complete this task?

A. Toner probe
B. Multimeter
C. Loopback plug
D. Crimper

D
A small business has a Terminal Services server that off-site employee’s access. The server is at an address of 192.168.20.10 and the local router is at 192.168.20.1. Which of the following would be the correct entries to enter into the router’s port forwarding to ensure that Terminal Services traffic is getting routed efficiently?

A. Port 3389, Address 192.168.20.1
B. Port 443, Address 192.168.20.1
C. Port 3389, Address 192.168.20.10
D. Port 443, Address 192.168.20.10

C
When comparing DSL broadband to cable broadband, which of the following is an advantage of
DSL broadband?

A. Upgraded copper lines allow maximum speed greater than cable
B. Signal is not shared back to the switch
C. Signal is shared back to the switch
D. Distance is not a factor in signal speed

B
When computers are connected on a network in a manner where the data flows to a central point and then back out describes which of the following networks?

A. Ring
B. Mesh
C. Star
D. Hybrid

C
Which of the following cable types would be the BEST option to transmit video 2000 feet (609.6 meters) without the use of a repeater?

A. RG-59
B. Fiber
C. CAT6
D. RG-6

B
A technician is given a task of terminating a bundle of CAT5 cables that have not been labeled. Which of the following tools will be the BEST to perform this job task?

A. Crimper, multimeter
B. Crimper, cable tester, toner probe
C. Crimper, cable tester

D. Crimper, toner probe, multimeter

B
Which of the following wireless technologies is primarily setup for video/audio and the frequency is
5 GHz?

A. Cellular
B. 802.11a
C. 802.11b
D. Satellite

B
Joe, a home user, reports that on occasion he cannot print from his laptop to his wireless printer. The problem seems to occur only when Joe is at one end of his home. A technician checks the signal strength of the laptop in that location and finds it to be good. The technician notes that Joe’s router is using the default SSID with no encryption. Which of the following could be the issue?

A. The printer drivers need to be updated on the laptop.
B. The wireless printer does not have wake on LAN set properly.
C. The laptop is picking up another router with default settings.
D. The wireless network needs to have encryption turned on in order to print.

C
Which of the following would a technician need to setup a cable modem at a customer’s home? (Select TWO).

A. Coaxial
B. CAT5e
C. PVC
D. Plenum
E. Fiber

A,B
Which of the following IEEE 802.11 standards operates natively in both the 2.4Ghz and 5Ghz spectrum?

A. 802.11a B. 802.11b C. 802.11g D. 802.11n

D
Which of the following connectors would MOST likely be used on a POTS line?

A. BNC
B. ST
C. RJ-11
D. RJ-45

C
Which of the following IP addresses can be pinged from the Internet?

A. 10.0.0.1
B. 68.14.24.3
C. 172.16.2.1
D. 192.168.1.1

B
A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

D
A technician needs to extend the wireless signal in a building. Which of the following should the technician use?

A. Access Point
B. Switch
C. Hub
D. Router

A
Which of the following would MOST likely be used for a gigabit connection?

A. RG-6
B. CAT6
C. CAT5
D. CAT3

B
A new firewall has recently been installed and several users are now unable to access the
Internet. Which of the following ports is MOST likely being blocked?

A. 23
B. 25
C. 80
D. 110

C
A new secure SOHO is being setup using a wireless network. The users do not want any surrounding neighbors to be able to use this new network. Which of the following would MOST

likely need to be configured? (Select TWO).

A. Configure WAP to use Channel 7
B. Configure WAP to use Channel 11
C. Enable SSID broadcast
D. Disable SSID broadcast
E. Enable DHCP server on the router
F. Configure wireless encryption
G. Configure WAP to use Channel 1

D,F
A computer technician is installing a new wireless router for a small office. The office already has an internal device that assigns addresses to users. Which of the following functions needs to be disabled on the router to prevent conflicts?

A. DMZ capability
B. MAC filtering capability
C. Network Address Translation
D. DHCP server functionality

D
Which of the following wireless standards only uses TKIP encryption?

A. WPA2
B. AES
C. WPA
D. WEP

C
Which of the following can provide several networking transmission methodologies to be utilized in a single device?

A. Switch
B. Bridge
C. Hub
D. Router

D
Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be able to print to the device from any location within the SOHO. Which of the following should be used?

A. Infrared (IR)
B. Serial
C. 802.11
D. Bluetooth

C
A technician is tasked with setting up a web server for a small business. Where would the technician place the server so that it is accessible from the Internet while keeping the customer’s network separated from it?

A. In the DMZ
B. Behind NAT
C. Outside the DHCP scope
D. Inside the DHCP scope

A
How many total IP addresses are represented by the 255.255.255.0 netmask?

A. 128
B. 256
C. 512
D. 1024

B
A customer requires that both of the default FTP ports be allowed on the firewall. Which of the following should the technician enable to allow this communication? (Select TWO).

A. TCP/20
B. UDP/20

C. TCP/21
D. UDP/21
E. TCP/22
F. UDP/22

A,C
Ann, a small business client, requests a secure SOHO wireless network setup. Ann wants to minimize interference as much as possible from the surrounding businesses yet needs the flexibility for her guests to access the network when authorized. Which of the following would be a feasible solution for Ann?

A. SSID broadcast off
B. No wireless password
C. Channel change
D. MAC filtering

C
Which of the following connectors has a distinct round shape to it?

A. RJ-45
B. MiniHDMI
C. RS-232
D. BNC

D
Three locations in the same company are connected with routers to a private T-1 point-to-point

line. The sites have their own dedicated private subnets but can route to each other. Which of the following networks is described in this scenario?

A. PAN
B. WAN
C. LAN
D. MAN

B
A technician is told that a networked computer will PING the loopback address, but cannot
connect to the Internet, nor connect to any file shares. The same computer, when plugged into the network at a different location, works fine. Which of the following tools should the technician use to help determine the cause of the problem?

A. Toner probe
B. Cable tester
C. Multimeter
D. Crimper

B
Which of the following uses policies to direct network traffic?

A. Router
B. Switch
C. Access Point
D. Bridge

A
Which of the following uses the RC4 cipher? (Select TWO).

A. WPA-personal TKIP
B. WEP
C. WPA2-enterprise CCMP
D. WPA2-personal CCMP E. AES

A,B
Which of the following wireless encryption types is vulnerable to weak IVS attacks?

A. WEP
B. WPA
C. WPA2
D. AES

A
Which of the following Internet connection types would typically have the GREATEST latency?

A. Satellite
B. WiMAX
C. Cellular
D. ISDN

A
Place the appropriate token next to each graphic

Answer:

Which of the following is a public IP address?

A. 10.0.0.1
B. 62.10.1.1
C. 172.16.0.1
D. 192.168.1.1

B
Which of the following ports MUST be open to connect to a PC using RDP?

A. 21
B. 80
C. 443

D. 3389

D
Which of the following features of Windows allows a device to have a default IP address if a DHCP
server is not available?

A. APIPA
B. ARP
C. IPv6
D. DNS

A
Which of the following wireless standards is backwards compatible with 802.11g?

A. 802.11a
B. 802.11b
C. 802.11n
D. 802.1q

C
Which of the following ports MUST be open on a firewall for TELNET to be used?

A. 21
B. 23
C. 53
D. 110

B
A virtual machine running locally would be BEST utilized in which of the following situations?

A. On a PC with minimal RAM
B. Patch testing before rollout
C. Thick client configuration
D. Gaming workstation configuration

B
A user states that the computer takes a long time to load the desktop after login. Which of the following tools should be used to help remediate the problem?

A. Disk Management
B. FIXMBR
C. MSCONFIG
D. SFC

C
Which of the following security threats involve shoulder surfing and phone phishing?

A. Man-in-the-Middle
B. Social engineering
C. Trojan virus
D. Spyware

B
Which of the following operating systems supports full usage of 8GB DDR3 RAM?
A. Windows 7 Professional x86
B. Windows 7 Home Premium x64
C. Windows XP Professional
D. Windows Vista Home Premium x86
B
A technician would like to ensure all previous data is erased before reloading Windows 7 Home
Premium onto a laptop. Which of the following procedures would accomplish this?

A. Virtual RAID configuration
B. Quick format
C. New partition
D. Full format

D
Which of the following commands, in Windows 7, could a technician use to schedule a disk integrity scan upon next boot?

A. CHKDSK
B. ROBOCOPY
C. SCANDISK
D. FDISK

A
Which of the following tabs under MSCONFIG would allow a technician to configure all of the applications that launch at boot?
A. Startup
B. Services
C. Tools
D. Boot
A
A technician believes a machine loaded with Windows XP Professional has issues with file integrity of the core OS components. Which of the following commands could be used to both check and replace damaged files?

A. SFC /SCANNOW
B. CHKDSK /R /F
C. FORMAT C:
D. DISKPART

A
A technician is tasked with building three systems that are capable of utilizing the new Windows
HomeGroup functionality. Which of the following versions of Windows would need to be used?

A. Windows 7 or Windows Vista
B. Windows Vista only
C. Windows XP Professional x64 Edition
D. Windows 7 only

D
Which of the following security threats does NOT use software to extract sensitive information or credentials?
A. Grayware
B. Shoulder surfing
C. Malware
D. Man-in-the-Middle exploits
B
A user is reporting that their screen is flickering at a rapid rate. Which of the following Control
Panel paths should a technician use in order to remedy this issue?

A. Display -> Settings -> Advanced -> General -> DPI
B. Display -> Settings -> Resolution
C. Display -> Settings -> Advanced -> Adapter -> Refresh
D. Display -> Appearance -> Effects -> Transition

C
A user has a laptop that they need to get ready for an outdoor presentation. The user is concerned that the laptop will turn off the screen or go into standby before their presentation is complete. Which of the following Control Panel paths should the technician use in order to prevent this from occurring?

A. System -> Hardware
B. Power Options -> Power Schemes
C. System -> Advanced -> Performance
D. Power Options -> Hibernate

B
Which of the following data transfers will retain the current NTFS permissions of a file?
A. Copying the file to a different location on the same volume
B. Copying the file to a different location on a different volume
C. Moving the file to a different location on a different volume
D. Moving the file to a different location on the same volume
D
A user’s computer keeps producing a “low virtual memory” alert and the speed of the system degrades afterwards. Which of the following Control Panel locations can provide information to review and correct this issue?

A. System > Remote
B. System > Hardware
C. System > System Restore
D. System > Advanced

D
A user states their workstation will not reach the login screen. Which of the following commands can be used to write a new partition boot sector to the system partition in the Recovery Console?

A. FIXMBR
B. BOOTCFG
C. FIXBOOT
D. DISKPART

C
Which of the following features helps to prevent shoulder surfing?

A. Native resolution
B. Auto adjust
C. Degaussing
D. Privacy screen

D
A user wants to change the functionality that occurs when the laptop lid is closed. Which of the following Control Panel options is the MOST direct way to adjust this?

A. Display
B. Power Options
C. Personalization
D. Device Management

B
Which of the following Control Panel items will allow for easy streaming of pictures, music, and videos to other Windows 7 PCs?

A. Ease of Access Center
B. AutoPlay
C. Sync Center
D. HomeGroup

D
The folder “Documents” is shared. The user can create and delete documents when on the local PC, but can only read documents when accessing them remotely. Which of the following should be adjusted?
A. Read Only Attribute
B. Share Permissions
C. Firewall Settings
D. NTFS Permissions
B
Which of the following security controls would be an example of the least privilege principle on a home PC?

A. Install antispyware on the PC.
B. Create a standard user account for kids.
C. Store all financial data in a separate folder.
D. Disable the firewall for online gaming.

B
A user regularly has to walk away from their computer and is worried someone may access their workstation. Which of the following would BEST prevent this?

A. Lock the workstation
B. Shutdown the computer
C. Logon using the unprivileged guest account
D. Set the screensaver password

A
A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on the CRT but not the LCD. Which of the following controls should be used in troubleshooting?
A. Geometry
B. Contrast
C. Brightness
D. Degauss
D
A user is installing Windows 7 on a PC with a RAID card. The user has verified all of the cables are connected correctly, but the installation media does not detect any hard drives. Which of the following should the user do to help detect the hard drives?

A. Press F8 when prompted
B. Hit the refresh button to force a re-detect
C. Enable PATA in the BIOS
D. Select load driver

D
Which of the following accounts is MOST restrictive?

A. Administrator
B. Standard User
C. Guest
D. Power User

C
A technician is tasked with installing a legacy application on a Windows 7 computer. When the technician tries to install the legacy application, an error is received that the application cannot be installed because the OS is not supported. Which of the following should the technician do FIRST
to try to get the application installed in Windows 7?

A. Install the application in safe mode
B. Install the application with compatibility mode
C. Install the latest Windows service packs and updates
D. Install Windows Security updates on the system

B
A user has not received any new emails on their smartphone in the last two days. The user is able to access the Internet without any problems. Which of the following should the user do FIRST?

A. Restart the smartphone
B. Reconfigure the smartphone email account
C. Resynchronize the smart phone
D. Update the operating system

A
A technician needs to format a file system to be compatible with the WIDEST range of operating systems. Which of the following file systems should be used?

A. NTFS
B. FAT16
C. CDFS
D. FAT32

D
For any given 802.11n wireless Internet signal, which of the following is needed to establish a connection?

A. MAC address filtering
B. Windows password
C. Proper SSID
D. SSL certificate

C
A user reports that a file they shared out on their computer for another network user is not accessible to the third party. The user insists they specifically gave this third party Allow rights for Read and Write access. Which of the following could explain the problem at hand?

A. The parent folder has explicit Allow rights set for this user.
B. The parent folder has explicit Deny rights set for this user.
C. The user forgot to share the parent folder and only shared the specific file.
D. The parent folder likely has the “archive” attribute enabled.

B
A company is experiencing issues with third parties tailgating authorized users during entry to secure server rooms. Which of the following would BEST alleviate this problem?

A. Retinal scanners
B. Mantraps
C. Door locks
D. Smart card badges

B
A consultant is looking to consolidate six company servers onto one physical system. Which of the following requirements is MOST important on the new setup to ensure stable functionality of the virtual environment?

A. Client hardware requirements
B. Server software security requirements
C. Server hardware resources
D. Network resources

C
Which of the following security concepts establishes the notion that a user should only be given sufficient access to the resources they need to perform their job function?

A. Deny all
B. Allow all
C. Most privilege
D. Least privilege

D
A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and random loss of video during operation. Which of the following are MOST likely causes of this problem? (Select TWO).

A. Integrated system video chip is failing and/or near death.
B. Video drivers were not installed directly from Microsoft update.
C. Incompatible or untested video drivers have been installed.
D. The BIOS is not set for the proper operation temperature of the video chipset.
E. The BIOS is underclocking the video card’s operating speed.

A,C
A user reports that every time they use a search engine and click on a link to go to a website, they instead are taken to a site blocked by their company’s content filter. The user is not trying to go to the blocked site and needs to be able to successfully use the search engine to complete their assignment. Which of the following tools would a technician use to BEST resolve this issue?

A. Anti-malware software
B. Factory pre-installation
C. System restore
D. Recovery console

A
After being infected with a virus, a user’s computer does not recognize the user as having local administrator rights to the computer. After troubleshooting the issue, a technician determines the computer needs to be rebuilt and data needs to be restored from the user’s backup. Which of the following tools would BEST reset the computer to how it worked when first purchased?

A. Recovery Console
B. Factory restore CD
C. Anti-malware software
D. System Restore

B
A technician installed a second hard drive in a computer. Upon restart, a message appears statinG. “primary drive 0 not found. Press F1 to continue.” Which of the following should the technician check FIRST?
A. That NTLDR and boot.ini are not missing
B. Proper drive installation (e.g. cables/jumpers)
C. If computer can boot into safe mode
D. If the BIOS boot settings are correct
B
The shared folder named C$ is an example of which of the following?

A. Local share
B. Permission propagation
C. Inheritance
D. Administrative share

D
Which of the following is BEST used to prevent other people from viewing a user’s computer screen?

A. Anti-virus software
B. Key fob
C. Biometric device
D. Privacy filter

D
A pest exterminator tries to gain access to a company’s computer lab, but the receptionist does not see an extermination scheduled on the calendar and denies the exterminator access to the lab. Which of the following security threats almost occurred?
A. War driving
B. Social engineering
C. Shoulder surfing
D. Phishing
B
Which of the following can be used as an appropriate boot device?

A. USB drive
B. HDMI
C. OEM recovery media
D. FDISK

A
A user tries to connect to the Internet using a dial-up modem and receives a “No dial tone detected” message. Which of the following is the FIRST thing the technician should check to troubleshoot the issue?

A. Check if the cable is connected on the modem’s phone RJ-45 port.
B. Check if the cable is connected on the modem’s line RJ-11 port.
C. Check if the cable is connected on the modem’s line RJ-45 port.
D. Check if the cable is connected on the modem’s phone RJ-11 port.

B
Which of the following software types would need to be installed on a mobile device to help prevent data from being viewed if the device is lost?
A. Remote wipe
B. Antivirus
C. GPS locator
D. Remote backup application
A
Which of the following is the BEST tool to verify the cable is plugged into the correct port on the patch panel?

A. Cable certifier
B. Punch down
C. Toner probe
D. Cable tester

C
Which of the following is the BEST tool for a technician to use to make sure the network wires are securely fastened in a wall jack?

A. Crimper
B. Small flat screwdriver
C. Wire strippers
D. Punch down

D
Which of the following is the BEST tool for a technician to use to make sure the network cable is securely fastened in the RJ-45 connector?

A. Cable tester
B. Crimper
C. Small flat screwdriver
D. Punch down

B
A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client’s machine. The technician has verified system functionally. Which of the following is the NEXT step in the troubleshooting theory?

A. Identify the problem
B. Establish a plan of action to resolve the problem
C. Test the theory to determine cause
D. Document findings, actions, and outcomes

D
A client reports that their VoIP phone screen displays duplicate IP address. Which of the following is the FIRST action to try to resolve this problem?

A. Change MAC address settings
B. Call the vendor
C. Try another LAN connection
D. Reboot the phone

D
After an installation of a video adapter, the screen on a Windows 7 system cannot be seen. Which of the following Windows 7 functions will resolve this?
A. Component Management
B. Startup Repair
C. Device Manager
D. Task Manager
B
A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop?

A. Re-join the computer to the domain
B. Reboot the PC as the domain will automatically rebuild the relationship
C. Update the BIOS using the latest version
D. Run CHKDSK

A
Which of the following resources is MOST important for accessing remote virtual environments on a client machine?

A. Network speed
B. CPU speed
C. High speed memory
D. Drive space

A
A user has installed a new wireless router and is unable to connect their game console to the manufacturer’s service. Which of the following should the technician look for FIRST?

A. Ensure the game system has a static IP address.
B. Contact the manufacturer to see if service is available.
C. Ensure the game system has updated firmware.
D. Ensure the correct ports are open.

D
A technician needs to use Remote Desktop Connection in order to get access to a remote Windows workstation. However, the Programs menu has been hidden and they only have access to the Run command utility or a command-line prompt. Which of the following is the utility that the technician should use to access Remote Desktop Connection?

A. MSINFO32
B. SERVICES.MSC
C. MSCONFIG
D. MSTSC

D
A user reports that they cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take FIRST?

A. Clear the print queue.
B. Check the printer connection.
C. Reboot the computer.
D. Stop and start the printer.

A
A workstation is making a loud clicking noise that is originating from the hard drive and it is not booting. Which of the following should the technician do FIRST?

A. Visit the hard disk vendor’s site and run a hardware check on the drive.
B. Put the hard drive in another system and back up all data from it.
C. Run CHKDSK immediately and replace the drive if it is bad.
D. Format the drive and restore from a previous image.

B
A user is reporting that they cannot connect to the wireless network from their office but they were able to connect yesterday. Which of the following would be the MOST likely reason?

A. Radio switch on laptop is enabled
B. Radio switch on laptop is disabled
C. Channel interference
D. User is too far away from the access point

B
A user on a domain network cannot install software that they need. Which of the following user groups is this user MOST likely associated with?

A. Standard user
B. Guest user
C. Power user
D. Administrator

A
A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

A. “Can you get to the Internet?”
B. “What exactly does not work?”
C. “Does the PC turn on?”
D. “Are you able to sign on?”

B
A user reports that their PC boots up to a screen that reads “OS not found”. Which of the following would be the MOST likely cause of this problem?

A. There are conflicting operating systems.
B. Not enough memory is available.
C. The system has a BSOD.
D. The user has a USB key attached.

D
A technician is working on an issue and has identified the problem and worked out the cause. Which of the following would MOST likely be the NEXT step the technician should make?

A. Document the cause and solution
B. Inform the user
C. Report to the supervisor
D. Establish a plan of action

D
Which of the following paths would a technician use to map a network drive?

A. //servernameusershare
B. \servernameusershare
C. \servername/usershare
D. //servername/usershare

B
Which of the following is considered a method of physical security?

A. Strong passwords
B. Cipher locked doors
C. NTFS
D. Firewall

B
A user is operating a virtual machine (VM) and discovers it has been infected with malware. Which of the following applies?

A. The host computer will automatically delete the VM.
B. The VM can be shut down with no harm to the host PC.
C. The host computer will quarantine the VM automatically.
D. The VM will crash and cause irreparable damage to the host PC.

B
Which of the following ports MUST be open in order for Remote Desktop to function?

A. 53
B. 80
C. 3389
D. 5900

C
A technician is dispatched to a location that has multiple laser printers. One of the network printers is printing what appears to be a shadow image. The technician could solve this issue by:

A. replacing the fuser.
B. running calibrate.
C. replacing the network cable.
D. replacing the drum.

D
A user wants to quickly install the most recent security patch released. Which of the following options can be selected from the Windows Update website?

A. Custom settings
B. Advanced settings
C. Automatic settings
D. Express settings

D
Which of the following has the HIGHEST level rights?

A. Standard User
B. Power User
C. Guest User
D. Remote Desktop User

B
Which of the following allows a user to reset their password with a series of security questions that only the user should know?

A. Permission propagation
B. Administration
C. Verification
D. Authentication

D
A technician needs to configure their neighbor’s iPad. The neighbor wants to access their work email. The technician requires some information from their neighbor’s work IT department. Which of the following information does the technician need?

A. IP address and domain
B. Server and domain
C. Server and gateway
D. IP address and DNS

B
Which of the following is an advantage of a virtual machine hosted on a PC?

A. Reduces the training required for employees.
B. Reduces the amount of physical hardware required.
C. Reduces the amount of CPU required on the host PC.
D. Reduces the amount of RAM required on the host PC.

B
When scheduling a backup for preventative maintenance, which of the following would ensure all data was captured?

A. Differential
B. Full
C. Incremental
D. Daily

B
Which of the following commands can be used in Windows XP to modify when the CHKDSK
command runs?

A. CONVERT
B. IPCONFIG
C. CHKNTFS
D. SCANDSK

C
A user gets a warning from their ISP about illegally downloading copyrighted movies. The user insists that they did not download any movies and calls a technician to implement stronger small office home office (SOHO) security. Which of the following will allow only known workstations to connect to the SOHO router?

A. WPA password
B. Static IPs
C. MAC filtering
D. WEP password

C
A technician is installing a webcam in a nursery for a user to monitor their baby. The user wants to ensure that the webcam is not broadcasting externally. Which of the following would the technician implement on the SOHO router to prevent the broadcast?

A. Enable MAC filtering
B. Enable static IPs
C. Block the outbound port
D. Change the default SSID

C
A user installed a new SOHO router and new wireless NICs to increase their transmission speed from 802.11b to 802.11g with the manufacturer’s default settings. The user lives in an apartment building and is still experiencing slowness to the Internet after the installations. Which of the following is the MOST secure option that a technician could implement to resolve this issue?

A. Hide the SSID
B. Assign static IP addresses
C. Enable MAC filtering
D. Disable the WAN port

C
A user wants to prevent access to specific websites to prevent their children from accidently accessing them. Which of the following can be implemented?

A. A switch
B. Antivirus software
C. Antispyware software
D. A firewall

D
A technician has upgraded an internal WiFi card on a laptop and now the signal power to connect to a WAP is low. Which of the following is the MOST likely cause of the issue?

A. WIFI card drivers are not installed.
B. The laptop’s memory is faulty.
C. The laptop’s battery is dead.
D. One of the antenna wires is unplugged.

D
A custom configured PC with a powerful processor, high-end video, upgraded audio, and increased cooling would be MOST suited to which of the following applications?

A. Thin client
B. Gaming PC
C. Virtualization workstation
D. Thick client

B
When comparing laptops and tablet PCs which of the following is true?

A. Tablets typically have higher resolution displays
B. Laptops typically have a longer battery life
C. Laptops typically use touch screen displays
D. Tablets typically use solid state drives

D
Which of the following is the MOST secure method, short of physical destruction, that would be used to ensure that data on a hard drive cannot be recovered?

A. Use a degaussing tool
B. Format the drive
C. Use an overwrite program
D. Repartition the drive

C
A user will be installing a switch in a public location and will allow the six users in the office to connect to it with CAT6 Ethernet. Which of the following actions would BEST ensure that there is no unauthorized access to the switch?

A. Assign static IP addresses
B. Disable new VLANS
C. Disable unused ports
D. Disable PoE

C
A user would like to run a copy of Windows XP for testing; however, the user is currently using a Windows 7 PC. Which of the following technologies should a technician recommend in order for the user to have access to both systems simultaneously?
A. Purchase a second PC
B. KVM switch
C. Dual boot
D. Virtualization
D
When putting a mobile device into airplane mode, which of the following features is typically disabled? (Select TWO).

A. Bluetooth
B. Multi-touch ability
C. Data encryption
D. Cellular data
E. Wireless

D,E
IT suspects that other people are frequently making changes to a computer when a user leaves their desk. Which of the following security policies can be implemented in order to prevent this situation?

A. Auto-lock
B. Password complexity
C. Change the default username
D. Disable the guest account

A
A client has asked a technician about drive sanitation and wants to know what the difference is
between overwriting a drive and formatting a drive. Which of the following would be the BEST
response from the technician?

A. “Overwriting writes 1s and 0s to a hard drive replacing the data, while formatting only clears the reference to the data and only overwrites as space is used.”
B. “Nothing is different. They both destroy the data so no one can recover it.”
C. “Overwriting writes 1s and 0s to the drive replacing only the user’s data but not the OS data, while formatting destroys the hard drive.”
D. “Overwriting replaces all the data with a single file that fills the hard drive destroying the data, while formatting erases all the data.”

A
Windows Virtual PC is designed to:

A. allow a user to run older programs in a Windows XP environment.
B. allow a user to share a printer to any user on the Internet.
C. give the user the ability to run multiple operating systems on a tablet.
D. give the user the ability to run 64-bit applications in virtual mode.

A
Which of the following is a new feature of iOS 5?

A. Ability to dual boot the Android OS
B. Ability to run native PC applications
C. Ability to perform iTunes backups
D. Ability to perform untethered updates

D
The technician is dispatched to look at a user’s laptop. The user reports the system shuts down after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the following should the technician perform to resolve this?

A. Remove the battery and connect it to a commercial battery charger.
B. Discharge the battery using a static mat.
C. Change the power setting on the laptop to use less power.
D. Replace the battery.

D
A new application is installed which adds three new services to a customer’s PC. The customer asks for help, because the new application will not start. A technician investigates and finds that one of the services has failed to start. They attempt to manually start the service but it fails. Where should the technician look NEXT for more information? (Select TWO).

A. Task Manager
B. System registry
C. Log files for the new application
D. Event Viewer
E. %SystemDir%System32Drivers

C,D
A technician is installing a new wired router and needs to disable all the ports currently not in use. The documentation for router mentions the web interface for the router is available by default at
192.168.1.1. In which of the following ways would the technician go about doing this?

A. Place labels on top of all the ports that are not to be used.
B. Manually set the IP address to 10.168.1.1, and then access the website at 192.168.1.1.
C. Use an Internet browser to access the router configuration at 192.168.1.1.
D. Use Windows Explorer and search for a file called 192.168.1.1.

C
A technician is changing out a toner cartridge in a high volume printer. As they are removing the empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area. Which of the following should the technician do NEXT?

A. Immediately leave the scene and sound an emergency to security.
B. Use a toner vacuum to remove the spilled toner from the undesired surfaces.
C. Use compressed air to remove the spilled toner from the undesired surfaces.
D. Use the maintenance kit to remove and replace the affected parts.

B
When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the following items can be configured to synchronize besides the mail? (Select TWO).

A. Shared calendars
B. Archives
C. Global address list
D. Calendar
E. Address book

D,E
Which of the following allows a user to pinch zoom on an Android device?

A. Accelerometer
B. Micro USB port
C. Multi-touch
D. A trackball

C
An administrator has taken steps to secure a SOHO wired network, but as a result the users report that they can no longer access the Internet but can still see other computers on the network.
Which of the following would have caused this issue?

A. Port 80 has been disabled
B. Port 3389 has been enabled
C. MAC filtering has been enabled
D. LDAP has been disabled

A
Which of the following mobile phone features redirects the screen orientation as the user turns their phone?

A. GPS
B. Geotracking
C. Locator application
D. Gyroscope

D
While using a mapping program, which of the following functions shows the user’s location on the map as well as movements on the map as they travel?

A. Accelerometer

B. Geotracking
C. Gyroscope
D. GPS

D
Which of the following BEST represents a security vulnerability of mobile devices? (Select TWO).

A. Unauthorized downloads
B. Viruses
C. Improper file permissions
D. Phishing
E. Theft

B,E
Which of the following BEST describes the security term known as tailgating?

A. Propping open a secure entrance to gain later access
B. Following behind someone when entering a secure area
C. Removing files from a site using a hidden USB drive
D. Using someone else’s logged in computer to access files

B
When connecting a Bluetooth device to a mobile device, which of the following BEST describes the purpose of discovery mode?

A. Allows two Bluetooth devices to connect to each other without a mobile device
B. Disconnects all devices and connects to the closest powered on device
C. Allows a peripheral to be contacted by the mobile device
D. Instructs the phone to seek out all nearby devices and connect to them

C
Which of the following devices is MOST likely to come standard with a solid state hard drive?

A. Tablet
B. Storage server
C. Laptop
D. Desktop PC

A
A user launches a software application on their Android tablet device. Once the software has loaded, the user reports that when turning the tablet to work the application in landscape mode, the software does not automatically adjust to landscape mode. Which of the following is the cause of the issue?

A. The auto-adjust setting is not enabled in the operating system.
B. The tablet is running low on power and disabled landscape mode.
C. The application was not developed to react to changes to the gyroscope.
D. The user did not switch the tablet to landscape mode.

C
A user wishes to access their contacts from their Android phone. Which of the following methods will provide the MOST up-to-date contact information on the user’s phone on a daily basis?
A. Enable contact synchronization by setting up their email account on the phone.
B. Download all their contacts in a .csv file and import them into the phone via a USB laptop connection.
C. Enable Bluetooth and transfer the contacts from their laptop to the cell phone.
D. Enable email synchronization and email the contacts to the user account for download.
A
Which of the following explains why a tablet OS loads quicker than a laptop OS?

A. A tablet requires less power to operate than a laptop.
B. A tablet has a smaller circuit board than a laptop.
C. A SATA drive loads data much faster than an IDE drive.
D. A SSD drive loads data much faster than a SATA drive.

D
A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause?

A. The LCD TV response rate is not fast enough for gaming.
B. The PC games cannot be run to an external display.
C. The games do not support a 1920×1080 resolution.
D. The LCD TV driver is not supported by the Windows operating system.

C
A user is running a RAID 0 array and has problems with one of the drives. Which of the following actions will the technician take NEXT?
A. Replace the failing drive and let the RAID recover.
B. Add an additional drive to the array and let the RAID recover.
C. Replace the drive; all the data is lost and cannot be recovered.
D. Remap the RAID array to another drive letter to recover the data.
C
A technician is taking apart a laptop in order to replace an internal part. During this process, which of the following represents a best practice?

A. Only perform the work on a plastic counter top
B. Never use a power tool to remove screws from the case
C. Label the screws according to where they came from
D. When working on the bottom of a laptop, always leave the screen open

C
A user is reporting that they are clicking on search results and being redirected to the wrong sites. Which of the following should a technician check FIRST?

A. Temporary Internet Files
B. Proxy Settings
C. Cookies
D. Windows Firewall

B
When setting up a new wireless router, which of the following actions should the technician take
FIRST in order to secure the network? (Select TWO).
A. Disable unused ports
B. Change the SSID
C. Position the antennas to prevent outside access
D. Enable MAC filtering
E. Change the default user name
B,E
A user with a CRT monitor notes that there is a discolored area in a portion of their screen. Which of the following is the MOST likely cause of the issue?

A. Bad video card
B. The video card drivers need to be upgraded
C. Bad monitor
D. The screen needs to be degaussed

D
A user reports an issue of intermittent Read / Write errors occurring on their PC. Which of the following actions would a technician MOST likely take?

A. Run FDISK on the drive
B. Update definitions and run a virus scan
C. Low level format the drive
D. Run CHKDSK on the drive

D
A user reports a loud clicking noise coming from their PC, but the PC operates normally. Which of the following actions should the technician perform FIRST when responding to this issue?
A. Attempt to backup data from the hard drive
B. Shutdown the PC and replace the hard drive
C. Format the hard drive and reload the OS
D. Run the disk cleanup utility
A
Which of the following display types may be practical for a laptop format, but has limited uses due to heat considerations?

A. LCD
B. Plasma
C. LED
D. CRT

B
Which of the following would be the BEST means of maintaining data security for a mobile device that has been lost or stolen?

A. Login attempt restrictions
B. Locator service
C. Remote wipe
D. Passcode lock

C
Which of the following steps would allow display output from a laptop to an external display? (Select TWO).
A. Press the appropriate Function Key combination
B. A second video card in the Express card slot
C. Disconnect the integrated display
D. Enabling second monitor in the Windows Display Settings
E. Loading external monitor drivers on the laptop
A,D
Which of the following allows a hidden backdoor to be used for access to workstations on the
Internet?

A. Firmware
B. Rootkits
C. SQL injection
D. Cross-side scripting

B
Which of the following allows a user to enable XP mode?

A. Windows Vista Home Premium
B. Windows 7 Professional
C. Windows 7 Home Premium
D. Windows Vista Ultimate

B
A user states they have rebooted the printer and it is displaying “PC load letter”. Which of the following is the MOST likely cause?
A. The printer needs to be rebooted.
B. The printer is out of paper.
C. The fuser needs to be replaced.
D. The toner cartridge is low.
B
A technician needs to remove the ability of standard users to shut down or restart a shared computer. Which of the following commands can be used to accomplish this task?

A. services.msc
B. shutdown.exe
C. bootrec.exe
D. gpedit.msc

D
A user reports that all print jobs sent to a certain printer that require legal sized paper are not printing. However, standard size paper jobs are printing correctly. A technician checks the paper tray and verifies that it is loaded with legal size paper. Which of the following is the MOST likely cause of the problem?

A. The printer is not designed to print legal sized pages.
B. The print queue is holding jobs from printing.
C. The paper weight is too heavy for the printer.
D. The paper size for the tray is incorrect in the printer setup.

D
Which of the following is the BEST protocol to use for securely transferring large files?

A. Telnet
B. SSH
C. SFTP

C
Which of the following is representative of a class C address type?

A. 10.15.1.4
B. 169.254.125.15
C. 172.20.15.5
D. 192.168.1.15

D
Which of the following is the speed limitation for CAT3 wiring?

A. 1 Mbps
B. 10 Mbps
C. 100 Mbps
D. 1000 Mbps

B
If a technician is trying to remote into a computer through a firewall, which of the following ports, by default, MUST be forwarded?

A. 21
B. 25
C. 110

D. 3389

D
Which of the following wireless network standards provides the FASTEST throughput?

A. A
B.B
C. G
D. N

D
Which of the following connectors would be found on a twisted pair cable?

A. RJ-45
B. BNC
C. SC
D. ST

A
Which of the following allows for the FARTHEST transmission distance for data?

A. Bluetooth
B. Single-mode fibre
C. RG-6 cable
D. CAT6 cable

B
Which of the following properties of TCP/IP is used to differentiate the network and the host portions of an IP address?

A. DNS address
B. Default gateway
C. Subnet mask
D. DHCP lease

C
A user is trying to setup a small office home office (SOHO) wireless network and does not want any neighbors to be able to discover the network. Which of the following parameters would MOST likely be configured?

A. Configure a proxy server address
B. Enable WEP encryption
C. Disable SSID broadcast
D. Configure DMZ settings

C
Which of the following network topologies would MOST likely be used to provide redundancy at each network device to support data transmissions?

A. Mesh

B. Ring
C. PBX
D. Bus

A
An IP address of 10.10.1.180 would be considered part of which of the following address classes?

A. Class A
B. Class B
C. Class C
D. Class D

A
Which of the following 802.11 wireless standards provides the LOWEST maximum theoretical throughput?

A. A
B.B
C. G
D. N

B
Basic Internet web traffic generally travels on which of the following ports?

A. 25 and 53

B. 53 and 8080
C. 80 and 443
D. 110 and 53

C
Which of the following describes the use of the DNS protocol as it relates to a TCP/IP network?

A. Provides remote connectivity to resources on the network
B. Provides separate control and data connections between network resources
C. Provides mapping of user friendly names to network resources
D. Provides automated addressing to resources on the network

C
Which of the following wireless protocols is limited to operating in the 5 GHz range ONLY?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

A
Which of the following describes the expected properties of an asynchronous digital subscriber line service?

A. The data upload speed is faster than the data download speed.

B. The data download speed is faster than the data upload speed.
C. The data upload speed is the same as the data download speed.
D. The data throughput speed direction can be selected based on the user’s discretion.

B
Which of the following devices transmits data to all ports regardless of final destination?

A. Firewall
B. Router
C. Switch
D. Hub

D
Which of the following connector types is associated with a fiber connection?

A. RJ-45
B. RJ-11
C. LC
D. HDMI

C
Which of the following media types is LEAST likely to be affected by electromagnetic interference?

A. Coaxial

B. Fiber
C. Wireless B
D. HSPA

B
Which of the following BEST describes the function of DHCP?

A. Blocks MAC address with security violations
B. Translates IP addresses to names
C. Encrypts data traffic on a network
D. Assigns IP addresses on a network

D
Which of the following network types BEST represents a network centered around one individual?

A. LAN
B. PAN
C. Cloud
D. MAN

B
When unable to get an IP address from a server, which of the following represents an APIPA
address that a PC might receive?

A. 10.0.1.111

B. 65.71.1.111
C. 169.254.1.111
D. 192.168.1.111

C
Which of the following settings, when enabled, is MOST likely to result in an IP address conflict on a local network?

A. Custom DNS address
B. QoS enabled
C. UPnP enabled
D. Static IP address

D
A user on a wireless network has the IP address 169.254.155.2 but cannot connect to the Internet. Which of the following should the user check on the wireless router?

A. WPA
B. DHCP
C. WINS
D. DNS

B
Which of the following devices on a home network should be placed in a DMZ?

A. Backup server
B. Gaming server
C. Smartphone
D. Wireless printer

B
Which of the following standards would be used on a wireless router to support speeds up to 150
Mbps?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

D
A technician must trace a network cable from a user’s desk to the punch down block in the wiring closet. Which of the following tools would be the BEST choice?

A. Cable tester
B. Multimeter
C. Loopback plug
D. Toner probe

D
A DSL modem MOST commonly uses which of the following media?

A. Cable TV coax
B. Fiber optic cable
C. Wireless adapter
D. Household telephone lines

D
A technician must replace a 10/100 NIC in a Windows XP PC. The failed NIC is no longer available and a substitute 1 GB NIC will be used. Which of the following MUST be performed to accomplish the task?

A. The drivers for the new 1 GB NIC must be installed.
B. The NIC speed cannot exceed 10/100 and the PC must support digitally signed drivers.
C. The PC must be rated to support the 1 GB NIC speed.
D. The network cable must also be upgraded.

A
Which of the following should a technician configure to limit access to a small office home office
(SOHO) wireless network by the computer’s NIC hardware identification?

A. Encryption
B. MAC filtering
C. SSID broadcast
D. DHCP

B
Which of the following ports are commonly used to send/receive email? (Select TWO).

A. 25
B. 53
C. 80
D. 110
E. 443

A,D
Which of the following encryption types is the LEAST secure?

A. WPA
B. AES
C. TKIP
D. WEP

D
Which of the following connectors is used to connect a DSL modem to a wall outlet?

A. RJ-45
B. LC
C. RJ-11
D. SC

C
Which of the following network devices would be MOST likely to perform Network Address
Translation (NAT)?

A. Router
B. Switch
C. Hub
D. Modem

A
Which of the following would BEST segment a LAN while providing additional network ports?

A. Access point
B. Modem
C. Switch
D. Hub

C
Which of the following provides the LEAST network security?

A. Firewall
B. Router
C. Hub
D. Switch

C
Which of the following would require the need for a POTS line?

A. Modem
B. Router
C. Switch
D. Hub

A
A technician needs to configure a wireless small office home office (SOHO) network to provide IP
addresses to devices on the network. Which of the following features should be enabled?

A. MAC filtering
B. DHCP
C. SSID broadcast
D. Port forwarding

B
Which of the following types of Ethernet should be used if a technician has no choice but to run cable along fluorescent lighting arrays in a suspended ceiling?

A. STP
B. RG-6
C. PVC
D. UTP

A
Which of the following should a technician configure on a small office home office (SOHO)
wireless router so IP addresses are automatically assigned to devices on the wireless network?

A. MAC filtering
B. DHCP
C. NAT
D. DNS

B
A customer states that since the new firewall has been installed, the customer has not been able to send email. Which of the following ports on the firewall should be checked?

A. 21
B. 25
C. 110
D. 443

B
Which of the following can be implemented on a WAP to ensure that only certain client machines can access it?

A. Wire encryption
B. Disabling SSID
C. MAC filtering
D. Port forwarding

C
A technician notices that the PC is not receiving an IP address. Which of the following tools would the technician use to troubleshoot the computer’s NIC?

A. Loopback plugs
B. ESD mat
C. Cable tester
D. Toner probe

A
A client wants to store video and music in one central location and stream it to multiple devices. Which of the following would BEST fill this need?

A. Home theater
B. Virtualization workstation
C. Home server
D. Gaming

C
A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 ends to the cables?

A. Loopback plug
B. Punch down
C. Crimpers
D. Cable tester

C
Which of the following topologies would cause the network to be segmented if any one machine went offline?

A. Bus
B. Mesh
C. Star
D. Hybrid

A
A standard Internet mail account receives incoming messages on which of the following ports?

A. 80
B. 110
C. 143
D. 443

B
Which of the following encryption methods is considered easily broken and should be avoided when configuring wireless security?

A. WEP
B. WPA
C. AES
D. TKIP

A
Which of the following special function keys might prevent a user from connecting to the Internet?

A. Wireless
B. Screen lock
C. Volume
D. Bluetooth

A
Which of the following has a MAXIMUM transmission speed of 10 Mbps?

A. CAT3
B. CAT5
C. CAT5e
D. CAT6

A
Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?

A. A
B. B
C. G
D. N

B
Which of the following communication standards requires line-of-site with no obstacles in order to operate properly?

A. Bluetooth
B. IR
C. RF
D. WiFi

B
Which of the following needs to be configured on a wireless router to allow specific client machines to connect?

A. Port forwarding
B. WPS
C. MAC filtering
D. DMZ

C
Which of the following networking standards can operate at two different channel widths on the same spectrum simultaneously?

A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n

D
A customer would like to upgrade their onboard fast Ethernet connection to connect to their new gigabit network at the gigabit speed. Which of the following will enable them to do so?

A. Convert the user to wireless.
B. Install a 10/100/1000 NIC.
C. Update the drivers for the onboard port.
D. Flash the BIOS to unlock the Ethernet port.

B
Which of the following describes the function of a hub in a network?

A. Broadcasts packets it receives to specific connections
B. Determines whether a packet belongs on an internal or external network
C. Converts a packet for transmission from one network to another network
D. Broadcasts packets it receives to all connections

D
Which of the following describes the function of a switch in a network?

A. Transmits packets it receives to specific connections
B. Converts a packet for transmission from one network to another network
C. Determines whether a packet belongs on an internal or external network
D. Broadcasts packets it receives to all connections

A
A user wants to secure their home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting access?

A. Turn off DHCP
B. Use MAC filtering
C. Disable DMZ
D. Turn off SSID broadcasting

B
An administrator wants to prevent people outside of the building from accessing a new wireless router. Which of the following is the LEAST labor intensive method to use while setting up new workstations?

A. Turn SSID broadcast off
B. Use wireless encryption
C. Institute MAC filtering
D. Setup static IP addresses

A
A network consisting of numerous geographically dispersed networks that cover a large physical distance is referred to as a:

A. WLAN.
B. LAN.
C. WAN.

D. MAN.

C
Which of the following Internet connection types would be MOST commonly used by a customer who travels frequently?

A. ISDN
B. Satellite
C. Cellular
D. Line of site wireless

C
Which of the following has the FASTEST connection speed?

A. Cable
B. Dial-Up
C. ISDN
D. WiMAX

A
Which of the following wireless networking standards operates at the SHORTEST distance?

A. 802.11a
B. 802.11b
C. 802.11g

D. 802.11n

A
Which of the following are characteristics of transferring data using fiber as the medium? (Select
TWO).

A. Fiber can transmit data the farthest distance without requiring a repeater
B. Fiber is the least susceptible to EMI
C. Fiber is the most susceptible to changes in temperature and humidity, which can cause varying transmission speeds
D. Fiber can transmit power as well as data, which will lead to cost savings
E. Fiber is the least expensive means of transmitting data

A,B
Which of the following cable types has a MAXIMUM transmission rate of 100 Mb?

A. CAT3
B. CAT5
C. CAT5e
D. CAT6

B
Which of the following cable types is commonly used for analog/digital television transmission?

A. UTP

B. CAT3
C. RG-6
D. SC

C
Which of the following laptop displays would provide physical flexibility and transparency?

A. Standard LCD
B. Plasma
C. OLED
D. LED-backlit LCD

C
A technician needs to replace an internal component on a laptop. Which of the following would be an important step to perform BEFORE replacing the component?

A. Review manufacturer’s documentation for disassembly procedures
B. Remove all screws from the bottom of the case
C. Remove the display and all attached wiring from the base
D. Ensure that the battery has a full charge

A
Which of the following is MOST likely to have a physical switch on a laptop that allows it to be turned off without going into the BIOS?

A. External display
B. Webcam
C. Overclocking
D. Wireless

D
Which of the following should a technician check FIRST before upgrading the RAM in a laptop?

A. The speed of the FSB
B. The motherboard specifications
C. The BIOS manufacturer
D. The operating system version

B
When installing additional RAM for a laptop, which of the following would MOST likely be used?

A. PC card
B. SODIMM
C. DIMM
D. PCMCIA

B
Which of the following types of memory is used with laptops?

A. RAMBUS
B. SODIMM
C. ECC
D. SDRAM

B
Which of the following features is used for security in laptops and can be used by BitLocker in
Windows 7 to encrypt the hard drive?

A. Virtualization extensions
B. BIOS password
C. TPM
D. CMOS

C
Which of the following items describes the function of an inverter module used in a laptop?

A. Supplies DC to the backlight
B. Supplies AC to the LED panel
C. Converts AC to DC for the backlight
D. Converts DC to AC for the backlight

D
Which of the following is the MOST likely light source for a laptop screen? (Select TWO).

A. CCFL
B. CRT
C. Plasma
D. Matrix
E. LED

A,E
Joe, a user, reports that his laptop display is very faint and hard to read. Which of the following is the MOST likely cause?

A. The video card is failing.
B. The display screen has been damaged.
C. The backlight has failed.
D. The inverter is bad.

C
Which of the following BEST describes the purpose of an inverter in a laptop?

A. Allow for more than two USB devices to access power
B. Convert direct current to alternating current
C. Rotate the image to properly align it with the user
D. Provide power to the backlight of the screen

D
When replacing the CPU in a laptop, which of the following locations should have thermal grease applied?

A. Connection points on the system board
B. Bottom of the CPU
C. Top of the CPU
D. Axis of the cooling fan

C
Which of the following memory types is used exclusively in laptops?

A. DIMM
B. DDR3
C. RAMBUS
D. SODIMM

D
Which of the following laptop features can normally be modified using function keys?

A. Enabling/disabling infrared
B. Enabling/disabling an external display
C. Enabling/disabling print spooling
D. Enabling/disabling drive encryption

B
Which of the following precautions should be followed when replacing RAM in a laptop computer? (Select TWO).

A. Remove CMOS battery
B. Follow ESD procedures
C. Remove all power
D. Remove CD-ROM drive
E. Check for liquid contamination

B,C
Which of the following is MOST likely found inside a laptop display assembly? (Select TWO).

A. Battery
B. Volume control
C. Webcam
D. Wireless antennas
E. Finger print sensor

C,D
A technician is trying to install an ExpressCard device for a user. The user’s laptop is confirmed to have one spare slot for ExpressCard devices, however, the card is simply too large to fit into the labeled port. Which of the following is MOST likely the issue?

A. The slot is for ExpressCard/34 devices.
B. The slot is for ExpressCard/54 devices.
C. The slot is for PCMCIA Type I devices.
D. The slot is for PCMCIA Type II devices.

A
A technician just finished replacing a laptop screen, and upon first boot notices that the screen provides a very faint but darkened image, which cannot be adjusted. Which of the following was MOST likely left unplugged after replacement?

A. CMOS Battery
B. Mini-PCI Card
C. Inverter
D. DC Cord

C
Which of the following peripherals needs to be configured after installation to work correctly?

A. Speakers
B. KVM
C. Digital camera
D. Touch screen

D
Which of the following would MOST likely be found on a docking station versus a port replicator?

A. USB Hub
B. VGA Port
C. PS/2 Slot
D. DVD-ROM
E. Security Lock

D
Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs?

A. Docking station
B. VGA to DVI converter
C. Adjustable monitor arm
D. PCMCIA card

A
Which of the following memory form factors is MOST commonly found in laptops?

A. SDRAM
B. SODIMM
C. RAMBUS
D. DIMM

B
A client has a laptop screen and an external screen. Which of the following is the BEST way to

toggle between the two or show both at the same time?

A. Function keys on keyboard
B. Task Manager
C. Display settings in Control Panel
D. Turn the monitors on and off

A
In older laptop screens, the backlight is powered by which of the following?

A. A CCFL lamp
B. A gas
C. LEDs
D. OLED

A
An outline of an image can be viewed on a laptop screen, but it is very dim and the screen appears almost black. This can be caused by a failing. (Select TWO).

A. inverter.
B. LCD.
C. plasma screen.
D. CRT.
E. OLED.

A,B
The wireless antenna is typically located inside the laptop’s:

A. rear panel.
B. keyboard.
C. display bezel.
D. bottom bezel.

C
A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth on/off switch is not working. Which of the following will BEST resolve this issue?

A. Replacing the keyboard
B. Installing service pack 3
C. Reinstalling the operating system with Windows XP Media Center
D. Installing the Bluetooth stack/driver

D
Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO).

A. PS/2
B. Serial
C. VGA

D. RCA
E. HDMI

C,E
A laptop running a Windows operating system has a key that is supposed to launch Internet
Explorer, but is not functioning. Which of the following will resolve this?

A. Installing Bluetooth drivers from a manufacturer’s website
B. Installing ACPI drivers from a manufacturer’s website
C. Installing Hotkey drivers from a manufacturer’s website
D. Installing AHCI drivers from a manufacturer’s website

C
Which of the following devices is necessary to provide power to a laptop LCD screen?

A. PCMCIA card
B. Backlight
C. Inverter
D. PCI-E card

C
Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources?

A. PCMCIA device

B. Express card 54 device
C. SODIMM chip
D. USB expansion hub

C
A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT?

A. Confront the technician stealing the laptop
B. Preserve the laptop for evidence
C. Report through proper channels
D. Document the incident

C
Which of the following should a technician check FIRST on the laptop if the system’s battery is not being charged?

A. CMOS battery
B. DC-in jack
C. AC-in jack
D. Breaker for the wall jack

B
A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work?

A. The keyboard data cable was not connected properly.
B. The keyboard is not compatible with the laptop.
C. The keyboard needs updated drivers.
D. The keyboard is defective.

A

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