The main systems at my work placement are: * Answering the telephone. Answering the telephone wasn’t that good because when there was a big queue hardly anyone thought of answering the phone, which don’t make a quite good ‘customer service’. Security. There was a surveillance system. I think the place was secure but there was only two security guards and while I was working one of them called in sick so it made it really difficult for one person to look at the cameras and control the shop floor.
Clock-in and clock out. All employees as well as employers clock-in and clock-out. The system was quite good because the results went straight to the department (finance) where they deal with wages and pay the staff for the times they have clocked-in and clocked-out. There was one disadvantage until a manager discovered. For example, when staff worked until 5pm they used to go and have a coffee or go shopping then come back in about one hour and clock-out so they could get paid an hour extra.
Up-to-date products. Everyday in Tesco there were two special employees who were responsible to check the whole store’s product to keep up to date. For example,
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There were few employees who worked in a shop floor but in a busy day they couldn’t keep up so other employees from different sections of the store used to help the shop-floor staff. The system for filling shelves depends on the managers because when a shop-floor manager thinks that the shop needs fillings he gives orders to go and get boxes. This happens constantly every 2-3 hours. In the meantime the shop-floor employees help customers on what they need and where to find it, they also tidy out the shelves.