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BA12N Chapter 1

_____ is the study of what people think, feel, and do in and around organizations.
A. OB
B. Marketing
C. Sociology
D. Psychology
E. Communication
A
Which of these statements about the field of organizational behavior is FALSE?
A. Organizational behavior scholars study individual, team and structural characteristics that
influence behavior within organizations.
B. Given the specific utility of the field, OB is useful for the managers in the organizations and
not the employees.
C. Organizational behavior emerged as a distinct field around the 1940s.
D. The field of OB has adopted concepts and theories from other fields of inquiry.
E. OB scholars study what people think, feel and do in and around organizations.
B
Which of these statements about the field of organizational behavior is TRUE?
A. Organizational behavior emerged as a distinct field during the 1940s.
B. The origins of some organizational behavior concepts date back to Taylor and Mayo.
C. Information technology has almost no effect on organizational behavior.
D. The field of organizational behavior relies exclusively on ideas generated within the field by
organizational behavior scholars.
E. The origins of organizational behavior are traced mainly to the field of economics.
A
Which of the following statements about the field of organizational behavior is
FALSE?
A. OB is the study of what people think, feel and do in and around organizations.
B. OB emerged as a distinct field of inquiry in the 1940s.
C. OB is a self-contained discipline, independent of other disciplines.
D. OB theories are usually tested using the scientific method.
E. Many OB theories are contingency-oriented.
C
Organizational behavior knowledge:
A. originates mainly from models developed in chemistry and other natural sciences.
B. accurately predicts how anyone will behave in any situation.
C. is more appropriate for people who work in computer science than in marketing.
D. helps us to understand, predict, and influence the behaviors of others in organizational
settings.
E. does none of the above.
D
In the field of organizational behavior, organizations are best described as:
A. legal entities that must abide by government regulations and pay taxes.
B. physical structures with observable capital equipment.
C. social entities with a publicly stated set of formal goals.
D. groups of people who work interdependently towards some purpose.
E. any social entity with profit-centered motives and objectives.
D
Which of these describes groups of people who work interdependently towards some
purpose?
A. OB
B. Globalization
C. Work/Life balance
D. Knowledge management
E. Organizations
E
According to the authors of your text, organizational behavior knowledge:
A. should never be used to influence the behavior of other people.
B. should be used mostly by managers and senior executives.
C. should never replace your commonsense knowledge about how organizations work.
D. is relevant to everyone who works in organizations.
E. both ‘A’ and ‘B’.
D
Which of these refers to the perspective that companies take their sustenance from the
environment and, in turn, affect that environment through their outputs?
A. Contingency anchor
B. Systematic research
C. Closed system
D. CSR
E. Open system
E
Organizational behavior views organizations as:
A. non-systems.
B. a single unitary subsystem.
C. open systems.
D. closed systems.
E. none of the above.
C
The open systems anchor of organizational behavior states that:
A. organizations affect and are affected by their external environments.
B. organizations can operate efficiently by ignoring changes in the external environment.
C. people are the only important organizational input.
D. organizations basically have only one working part.
E. all of the above.
A
ACME Software Inc. has developed a training program to make employees more aware
of how their job performance affects customers and other employees within the organization.
This training program relates most closely with which of the following concepts?
A. Contingency anchor
B. Grounded theory
C. Open systems
D. Virtual teams
E. Telecommuting
C
Which of the following relates to the idea that organizations are open systems?
A. The organization adjusts its services to satisfy changing consumer demand.
B. The organization finds a substitute resource in anticipation of a future shortage of the
resource previously used to manufacture the product.
C. Production and sales employees coordinate their work activities to provide a more efficient
work process.
D. The organization changes its products to suit customer needs.
E. All of the above.
E
From the open systems view of the organizations, which of these is NOT an input?
A. Human resources
B. Raw materials
C. Equipment
D. Information
E. Profits
E
Which organizational behavior perspective discusses inputs, outputs, and feedback?
A. Contingency
B. Open systems
C. Multidisciplinary
D. Systematic research
E. None of the above
B
Knowledge management is an extension of:
A. traditional accounting methods of measuring corporate assets.
B. the open systems perspective of organizational behavior.
C. microeconomic principles of supply and demand.
D. the efficiency model of industrial engineering.
E. none of the above.
B
Which of the following is a form of knowledge acquisition?
A. Grafting
B. Experimentation
C. Information sessions where employees describe to colleagues unique incidents involving
customers
D. All of the above
E. ‘A’ and ‘B’ only
B
As part of the knowledge management process, experimentation is conducive to:
A. measuring intellectual capital.
B. knowledge acquisition.
C. organizational memory.
D. knowledge sharing.
E. unlearning
B
Eastern University performs a daily computer search through newspaper articles to
identify any articles about the university or its faculty members. University administrators use
this information to receive feedback about how the public reacts to university activities. In
knowledge management, searching for newspaper articles and other external writing about the
organization is mainly a form of:
A. knowledge acquisition.
B. grafting.
C. organizational unlearning.
D. knowledge sharing.
E. documentation
A
Twice each year, a major car parts manufacturer brings together production and
engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This
helps to minimize the ‘silos of knowledge’ problem that exists in many organizations. This
practice is primarily an example of:
A. grafting.
B. experimentation.
C. knowledge sharing.
D. documentation.
E. organizational unlearning.
C
Companies ‘manage’ knowledge by:
A. extracting information and ideas from the external environment and through
experimentation.
B. ensuring that knowledge is shared throughout the organization.
C. ensuring that employees effectively use the knowledge available to them.
D. all of the above.
E. doing only ‘B’ and ‘C’.
D
Organizations retain intellectual capital by:
A. transferring employee capital into structural capital.
B. encouraging employees to take early retirement.
C. discouraging employees from communicating with each other.
D. all of the above.
E. none of the above.
A
Intellectual capital refers to:
A. how much money an organization spends on training and development.
B. the stock knowledge that resides in an organization.
C. the percentage of information available that is actually used productively by the organization.
D. the total cost of computers and other ‘intelligent’ machines in the organization.
E. the cost of hiring a typical employee.
B
) Intellectual capital consists of:
A. knowledge that employees possess and generate.
B. the knowledge captured in an organization’s systems and structures.
C. the value that customers provide to the organization.
D. all of the above.
E. ‘A’ and ‘B’ only.
D
A computer maintenance company wants to ‘capture’ the knowledge that employees
carry around in their heads by creating a database where employees document their solutions to
unusual maintenance problems. This practice tries to:
A. transform intellectual capital into knowledge management.
B. transfer human capital into structural capital.
C. prevent relationship capital from interfering with human capital.
D. reduce the amount of human capital.
E. transfer structural capital into relationship capital.
B
Intellectual capital is:
A. the total terabytes of hard disk space available on computers throughout an organization.
B. the ability of senior executives to recall important information about the company’s products,
services and employees.
C. the company’s stock of knowledge.
D. the ability of employees throughout the organization to recall important information about
the company’s products and services.
E. the extent to which potential customers are able to recall specific products and services
provided by an organization
C
Which of the following typically results in a loss of intellectual capital?
A. The processes used to make a unique product are incorrectly documented.
B. The company lays off nearly one-quarter of its workforce.
C. The company sells one of its divisions and those employees now work for the other
organization.
D. All of the above.
E. None of the above.
D
The perspective that effective organizations incorporate several workplace practices
that leverage the potential of human capital is called
A. HPWP.
B. HPPW.
C. LPHC.
D. PHCL.
E. none of the above.
A
Which of the following statements is a proposition of high-performance work
practices?
A. Employees are an important source of competitive advantage.
B. Human capital is rare.
C. The value of human capital can be increased through specific organizational practices.
D. Organizational practices have a synergistic effect.
E. All of the above statements about high-performance work practices are true.
B
Stakeholders include:
A. shareholders.
B. employees.
C. suppliers.
D. governments.
E. all of the above
E
Employees, suppliers and governments:
A. are organizational stakeholders.
B. are rarely considered in organizational behavior theories.
C. represent the three levels of analysis in organizational behavior.
D. are excluded from the open systems anchor.
E. are all of the above.
A
Stable, long-lasting beliefs about what is important in a variety of situations are:
A. called intellectual capital.
B. the foundations of the open systems anchor.
C. the main reason why virtual teams fail.
D. rarely studied in the field of organizational behavior.
E. called values.
E
The topic of ethics is most closely associated with:
A. values.
B. the scientific method.
C. workforce diversity.
D. the open systems anchor.
E. the contingency approach to organizational behavior.
A
______ refers to the study of moral principles or values that determine whether actions
are right or wrong and outcomes are good or bad.
A. Values
B. Ethics
C. Multicultural teams
D. CSR
E. OB
B
Corporate social responsibility is most closely related to which of these organizational
behavior trends?
A. Workforce diversity
B. Employment relationships
C. Information technology
D. Globalization
E. Workplace values and ethics
E
______ refers to an organization’s moral obligation toward all of its stakeholders.
A. Values
B. Ethics
C. Multicultural teams
D. CSR
E. OB
D
The triple bottom line philosophy says that:
A. companies should pay three times as much attention to profits than to employee wellbeing.
B. the main goal of all companies is to satisfy the needs of three groups: employees,
shareholders, and suppliers.
C. business success increases by having three times more contingent workers than permanent
employees.
D. companies should pay attention to local, national, and global customers.
E. companies should try to support the economic, social, and environmental spheres of
sustainability.
E
Which of the following concepts are closely associated with corporate social
responsibility?
A. Knowledge management
B. Triple bottom line
C. Stakeholders
D. All of the above
E. Both ‘B’ and ‘C’
E
Which of the following is an example of an organizational citizenship behavior?
A. tardiness
B. doing work incorrectly
C. cooperation toward the organization
D. following state and federal corporate laws
E. developing a corporation strategic plan
C
__________ refers to goal-directed behaviors under the individual’s control that
support organizational objectives.
A. Strategic performance
B. Task performance
C. Tactical performance
D. Contextual performance
E. Organizational performance
B
Which of the following refers to goal-directed activities under the individual’s control
that support organizational objectives?
A. Competencies
B. Task performance
C. Aptitudes
D. Direction
E. Motivation
B
Showing up late to work or not showing up at all represent:
A. forms of counterproductive work behaviors.
B. the most common forms of organizational citizenship.
C. dimensions of Schwartz’s values model.
D. evidence of people with an introverted personality.
E. behaviors those are acceptable in organizations under new employability concept.
A
Organizational citizenship refers to:
A. the employee’s right to vote for the company president.
B. employee behaviors that extend beyond normal job duties.
C. the organization’s obligations to society.
D. the organization’s attachment to a particular country rather than being a global entity.
E. both ‘C’ and ‘D’.
B
Employee behaviors that extend beyond normal job duties:
A. should be discouraged by organizational leaders.
B. are usually performed by people with low conscientiousness.
C. are the most important characteristics of people with an external locus of control.
D. are common in small businesses but never occur in large firms.
E. are called organizational citizenship behaviors.
E
Sabotage, threatening harm, and insulting others represent:
A. three forms of counterproductive work behaviors.
B. the most common forms of organizational citizenship.
C. three dimensions of Schwartz’s values model.
D. evidence of people with an introverted personality.
E. behaviors that are no longer found in organizations.
A
Which of the following is considered a counterproductive work behavior?
A. Insulting others
B. Theft
C. Deliberating performing work incorrectly so the organization suffers a loss
D. All of the above
E. Only ‘B’ and ‘C’
D
If Dave’s employees quit their jobs, according to research, the main reason why they
quit their jobs may be that:
A. they lack the ability to stay employed.
B. they are dissatisfied with the job or work context.
C. other firms use powerful incentives to lure employees from their current jobs.
D. they see their co-workers being laid off, so they also want to leave.
E. they have the wrong attitude about loyalty to one employer.
B
Which of the following is NOT a work-related behavior?
A. Competencies
B. Absenteeism
C. Joining the organization
D. Showing up for work at scheduled times
E. Performing required tasks
A
Which of the following would be considered a work-related behavior?
A. Completing required job duties
B. Showing up for work at scheduled times
C. Accepting the organization’s offer of employment
D. Helping a co-worker even though it isn’t part of your job
E. All of the above.
E
Generous sick leave policies are known to:
A. increase employee lateness.
B. improve organizational citizenship.
C. increase absenteeism.
D. increase voluntary turnover.
E. both ‘C’ and ‘D’.
C
Which of these statements about globalization and organizational behavior is
TRUE?
A. Globalization has little or no effect on organizational behavior.
B. Globalization has forced organizational behavior researchers to study only large
multinational businesses.
C. Globalization gives rise to the question of how corporate leaders and employees can work
effectively in the global workplace.
D. Globalization has forced organizational behavior textbooks to study only companies with
headquarters in North America.
E. Both ‘B’ and ‘D’ are true.
C
Globalization occurs when an organization:
A. increases its connectivity with people and organizations in other parts of the world.
B. serves diverse customers within the firm’s home country.
C. has a diverse workforce within the firm’s home country.
D. does all of the above.
E. does only ‘B’ and ‘C’.
A
) _______ refers to economic, social, and cultural connectivity with people in other
parts of the world.
A. OB
B. Globalization
C. Work/Life balance
D. Knowledge management
E. The changing workforce
B
Which of these represent the one-third of the American population?
A. Asian Americans
B. Chinese
C. American Indians
D. African Americans
E. Hispanics
E
Workforce diversity:
A. includes the entry of younger people to the workforce.
B. can potentially improve decision making and team performance in organizations.
C. is increasing in the United States.
D. includes the increasing proportion of Hispanics in the workforce.
E. all of the above
E
Which of the following statements about America’s population and workforce is
FALSE?
A. Within the next decade, Asian-Americans will replace African-Americans as the second
largest ethnic group.
B. The participation of women in the workforce has increased over the past few decades.
C. Generation-X employees bring somewhat different needs and expectations to the workplace
than their baby-boomer counterparts.
D. The United States is becoming a more multicultural society.
E. Workforce diversity presents both opportunities and challenges to organizations
A
Which of the following statements is FALSE?
A. Employment relationships are shifting towards the idea that companies must provide
employees a high degree of job security, possibly even a job for life.
B. Generation-X employees bring somewhat different values and needs to the workplace than
those of baby boomers.
C. The workforce is becoming more diverse.
D. Successful firms increasingly rely on values alignment rather than direct supervision to
guide employee decisions and behavior.
E. Information technologies are changing the way people perform their tasks and work with
each other
A
According to research, telecommuting offers all of these benefits EXCEPT:
A. reduce employee stress.
B. increase employee productivity.
C. improve job satisfaction.
D. make employees feel more empowered.
E. enhance employee recognition.
E
Which discipline has provided organizational behavior with much of its theoretical
foundation for team dynamics, organizational power, and organizational socialization?
A. Sociology
B. Psychology
C. Economics
D. Industrial engineering
E. Political science
A
Which of the following is NOT a conceptual anchor in organizational behavior?
A. Contingency anchor
B. Systematic research anchor
C. Economic anchor
D. Multidisciplinary anchor
E. Multiple levels of analysis anchor
C
Which of the following does NOT represent a belief that anchors organizational
behavior?
A. OB should view organizations as closed systems.
B. OB should assume that the effectiveness of an action usually depends on the situation.
C. OB should draw on knowledge from other disciplines.
D. OB should rely on the systematic research methods to generate knowledge.
E. OB topics can be studied from multiple levels of analysis.Which of the following does NOT represent a belief that anchors organizational
behavior?
A
Which of these statements is consistent with the five anchors of organizational
behavior?
A. Organizational behavior theories must apply universally to every situation.
B. Organizations are like machines that operate independently of their external environment.
C. Each OB topic relates to only one level of analysis.
D. The field of organizational behavior should rely on other disciplines for some of its theory
development.
E. None of these statements is consistent with the OB anchors.
D
To collect and analyze information systematically, organizational behavior
researchers rely on:
A. forming research questions, collecting data, and testing hypotheses.
B. closed systems theory.
C. systematic research.
D. all of the above.
E. both ‘A’ and ‘C’.
E
The contingency anchor of organizational behavior states that:
A. we should have a second OB theory to explain the situation in case our first choice doesn’t
work.
B. OB theories must view organizations as systems that need to adapt to their environments.
C. there is usually one best way to resolve organizational problems.
D. a particular action may have different consequences in different situations.
E. all of the above.
D
According to the multiple levels of analysis anchor:
A. organizational behavior is mainly the study of how all levels of the organizational hierarchy
interact with the external environment.
B. OB topics typically relate to the individual, team and organizational levels of analysis.
C. there are eight levels of analysis that scholars should recognize when conducting OB
research.
D. organizational events can be studied from only one level of analysis.
E. corporate executives need to understand business ethics from various levels and
perspectives.
B

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