The less specific you are while writing your business messages, the greater the possibility that your readers will
scan and skim your message.
To ensure the completeness of a business message, one should
Which of the following is the effect of using active voice while writing business messages?
It emphasizes the business orientation of action
Documents with a lot of text and not much white space
make business texts look cluttered.
When writers use long paragraphs in business messages, it
shows disrespect for the reader’s time.
The use of uncommon words in a business message is most likely to
make it more difficult for readers to interpret the message.
Which of the following is most likely to have a negative impact on your readers’ perceptions of your credibility
For business documents, which of the following guidelines helps improve the ease of reading?
For complex messages, use headings.
Which guideline for navigational design is most likely to improve the ease of reading for business messages?
Use white space appropriately.
To help business writers make their messages easier to read, they should
use short sentences.
Which of the following statements about business messages is true?
Providing required information is essential because not providing enough information can leave your reader wondering how to respond.
People are most likely to process the information in a message quickly when writers
use action verbs.
How does the use of figures of speech (such as idioms and metaphors) in business writing affect readers?
It can confuse readers because they contain nonliteral meanings.
Which of the following steps typically belongs to the reviewing process?
proofreading the document
Which of the following statements about navigational designs will help improve the ease of reading?
Avoid formatting features that distract readers from the main message.
In the context of the reviewing process, the “A” in the FAIR test stands for _____.
To keep their writing natural and engaging, business writers should avoid
Improving ease of reading with natural style requires that the writer
use short and familiar words.
Writers of business messages should avoid sentences that begin with “it is” or “there are” because they
contain more words than necessary.
The use of familiar words in business messages is most likely to
help the readers to process the information easily.
Typically, paragraphs in routine business messages have
Which of the following is one of the advantages of using the FAIR test to review business documents?
It helps ensure that there are no logical errors in the message.
While conducting the FAIR test, which of the following questions will help you analyze whether your message demonstrates respect for the inherent worth of your audience?
Have you shown that you value others?
In the context of the reviewing process, the “F” in the FAIR test stands for _____.
While conducting the FAIR test, which of the following questions will help you analyze the impact of your business message?
Have you thought about how the message will affect stakeholders?
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