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BCIS Exam 3 Chapter 7-9

____ are systems that are shared by two or more independent organizations.
Inter-enterprise Information System
___ is the worldwide leader of enterprise resource planning (ERP) vendors.
SAP
Which of the following statements is true of Enterprise Resource Planning (ERP)?
ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts
Which of the following statements is true of business process reengineering?
It is a very expensive process
Customer management and lead generation are information systems applications that support an organizations ___.
Sales and marketing department
The first phase in the customer life cycle involves ___.
Sending messages to target audiences to attract customer prospects.
___ is a major issue faced by companies when implementing enterprise systems.
The gap between the requirements of an organization and the capabilities of an application
Which of the following is most likely to make use of an inter-enterprise information system?
Pride System
When implementing new enterprise system in a company, process issues that may arise can be effectively resolved by ___.
developing committees and steering groups of process management
Information silos arise as a result of ___.
data being isolated in system that are separated across different organizational levels.
Physician partnerships most likely use ___.
workgroup information systems.
Which of the following statements is true of workgroup information system?
workgroup information system that support a particular department are sometime called information system.
___ is the last phase in the customer life cycle.
Churn
Which of the following is an information system application that supports the sales and marketing department in an organization?
Lead tracking
___ is a person’s belief that he or she can be successful at his or her job.
self-efficacy
Cost accounting and financial reporting are information support an organization’s ___.
accounting department
Which of the following statements is true of enterprise application integration (EAI)?
EAI software can be configured to automatically make conversions needed to share data among different systems.
Personal information system are most likely to be used by ___.
drug salespersons
Which of the following statements is true of enterprise information system?
The solutions to problems in these systems usually involve more than one department.
A(n) ___ exists when data are isolated unseparated information systems.
Information Silo
Which of the following is a function of enterprise application integration (EAI)?
It enables existing application to communicate and share data.
Which of the following statement is true of inherent processes?
Inherent processes provide an alternative to business process reengineering
During Which of the folioing phases of the customer life cycle do win-back processes categorize customers according to value?
Churn
Enterprise resource planning (ERP) was originally used in the ___ domain.
Manufacturing
___ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
enterprise application integration (EAI)
Enterprise resource planning (ERP) helps in ___.
Consolidating business operations into a single consistent computing platform
Inter-enterprise PRIDE system are referred to as ___ because in such system processing is divided across multiple computing devices.
distributed system
Which of the following is a probe posed by information silos?
there is a lack of integrated enterprise information
Which of the following statement is true of personal information system?
Personal information system have a single user only, and so the procedures are probably not documented or formalized
Which of the following is a characteristic of enterprise information system?
They typically have hundreds to thousands of users
The problems posed by information silos ultimately lead to ___.
increased cost for an organization
Which of the following is a component of relationship management?
increasing the value of existing customers by selling them more products
The expenses and risk associated with the implementation or upgrading of enterprise system arise from the ___.
Resistance from a company employee to changes in existing system
___ is the activity of altering the existing business processes and designing new ones to take advantage of new information system.
Business process Reengineering
Which of the following statements is true of customer relationship management (CRM) System?
They vary in the degree of functionality they provide
During the ___ phase of the customer life cycle prospects who need to be supported by the organization.
Customer acquisition
Inherent processes are ___.
predesigned procedures for using software products
Which of the following department in an organization is supported by information system applications such as recruitment and compensation?
human resources department
___ is an information system application that supports the human resources department in an organization
Assessment
In the context of the five components of social media information system (SMIS), which of the following statements is true of social media (SM) providers?
They store and retrieve SM data on behalf of users
Social Media (SM) communities differ from regular communities because ___.
They are based on mutual interests of users
A(n) ___ social networking service like Yammer can be used to provide managers with real-time feedback about how to resolve internal operational inefficiencies.
enterprise
___ is the use of information technology to support the sharing of content among network of users.
Social Media
___ refers of data and response to data that are contributed by user and SM sponsors
Content data
Value Chains determine ___.
Structured Business Processes
Social Media (SM) ___ are formed based on mutual interests and transcend familial geographic and organizational boundaries
Communities
Which of the following statement is true of social networking problems
Response to problematic content are best reserved for instance where it has causes an organization to do something positive.
A Facebook user likes pages of various organizations on Facebook. The fact that users has liked a particular organization is an example of ___.
Connection Data
Since its inception social media (SM) has been widely used to market products to end users in ___.
business-to-consumer (B2C) relationships
___ is a dynamic social media process of employing users to participate in product design or product redesign.
Crowdsourcing
Internal personnel social media sites such as Mysite and Myprofile in sharepoint and other similar enterprise systems are used for ___.
Employee communication
Social Media flow cannot be designed or diagrammed as it is very ____.
dynamic
In terms of social media information system (SMIS) ___ is data about relationships.
connection data
Which of the following statements is a characteristic of social media (SM) users communities?
Most users of SM belong to several different user communities
Which of the following statements is a feature of social media (SM) providers?
They use elastic, cloud-based servers to host SM presence
Which of the following is a use of social media (SM) in human resources?
it is used for recruiting candidates
Which of the following statements is true of using social media to advance organizational strategies
users who have no financial incentive are willing to provide reviews to the buyer community
Which of the following statements is true of social customer relationship management (CRM)?
Each customer crafts his or her own relationship with a company
___ in the context of management means loss of control of employes.
Emergence
Patronizing responses to comments from content contributors can generate a ____.
strong backlash
Which of the following indicates a risk of using social media in human resources?
making errors in forming conclusions about employees through social media
Which of the following statement sis true about viral hooks in a social media (SM) site.
It is an inducement to pass communication along to tiers of a community
A person gains social capital by ___.
Adding more friends
In the context of the five components of social media information systems (SMIS), which of the following statements is true of social media (SM) procedures?
They are informal, evolving, and socially oriented
Social Media (SM) ___ utilize SM sites to build social relationships.
Users
Which of the following statement is true of social capital?
The value of social capital is determined by the number of relationship in a social network.
Being linked to a network of highly regarded contacts is a form of ___.
Social Credential
A ___ is a statement that delineates employees rights and responsibilities in an organization.
Social media policy
Platform that enable the creation of social networks or social relationships among people with common interests, are offered by social media ___.
providers
The source, format, assumptions and constraints, and other facts concerning certain data are called ___.
Metadata
Which of the following statements is true of business intelligence (BI) systems?
Business intelligence systems analyze an organization’s past performance to make predictions.
In the case of ___, data miners develop models prior to conducting analyses and then apply statistical techniques to data to estimate parameters of the models.
Supervised data mining
___ is the process of sorting, grouping, summing, filtering, and formatting structured data.
Reporting analysis
The goal of ___, a type of business intelligence analysis, is to create information about past performance.
Reporting analyses
Which of the following refers to data in the form of rows and columns?
Structured data
The use of an organization’s operational data as the source data for a business intelligence system is not usually recommended because it ___.
requires considerable processing and can drastically reduce system performance
The ___ of business intelligence servers maintains metadata about the authorized allocation of business intelligence results to users.
Management Function
Which of the following statements is true of data with granularity?
It can be too fine to too coarse and also have wrong granularity
Problematic data are termed ___.
dirty data
Which of the following is a fundamental category of business intelligence (BI) analysis?
Reporting
Which of the following statements is true of business intelligence (BI) publishing alternatives?
Publishing dynamic BI is more difficult than publishing static content
A ___ is a data collection, smaller than the data warehouse that addresses the needs of a particular department or functional area of a business.
data mart
___ is an open source program supported by the Apache Foundation that manages thousands of computers and that implements MapReduce.
Hadoop
The results generated in the map phase are combined in the ___ phase.
Reduce
___ is an unsupervised data mining technique in which statistical techniques identify groups of entities that have similar characteristics.
Cluster analysis
___ reports are business intelligence documents that are updated at the time they are requested.
Dynamic
Which of the following statements is true of unsupervised data mining?
Analysts create hypotheses only after performing an analysis
__ is the process of obtaining, cleaning, organizing, relating, and cataloging source data.
Data acquisition
___ techniques emerged from the combined discipline of statistics, mathematics, artificial intelligence, and machine-learning.
Data mining
Which of the following statements is true of BigData?
BigData refers to data sets that are at least a petabyte in size.
___ are user requests for particular business intelligence results on a particular schedule or in response to particular events.
Subscriptions
The more attributes there are in sample data, the easier it is to build a model that sits the sample data, but that is worthless as a predictor. Which of the following best explains this phenomenon?
the curse of dimensionality
___ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
Data mining
Regression analysis is used in___.
Supervised data mining
Which of the following statements is true of Hadoop?
Hadoop is an open source program that implements MapReduce.
Which of the following activities in the business intelligence process involves delivering business intelligence to the knowledge workers who need it?
Publish results
___ are reports produced when something out of predefined bounds occurs
Exception reports
A ___ is designed to extract data from operational systems and other sources, clean the data, and store and catalog the data for processing by business intelligence tools.
data warehouse
In the ___ phase, a BigData collection is broken into pieces and hundreds of thousands of independent processors search these pieces for something of interest.
Map
Which of the following statements is true of a data warehouse?
A data warehouse is larger than a data mart.
___ requires users to request business intelligence results.
Pull Publishing
___ are business intelligence documents that are fixed at the time of creation and do not change.
Static reports
___ is used to measure the impact of a se of variables on another variable during data mining.
Regression analysis
___ is the process of delivering business intelligence to users wishing any request from the users.
Push publishing
A ___ is a facility for managing an organization’s a business intelligence data.
data warehouse
Users in a data mart obtain data that pertain to a particular business function from a ___.
data warehouse
Which of the following problems is particularly common for a data that have been gathered over time?
Lack of consistency
___ refers to level of detail represented by data.
Granularity
___ process operational na other data in organizations to analyze past performance and make predictions.
Business intelligence systems

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