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BPI – 11

Pure Play Business
A business that operates on the Internet only without a physical store.
Ex: Expedia or Amazon.com
An internalized portion of the Internet, protected from outside access, that allows an organization to provide access to information and application software to only its employees.
An intranet that is available to strategic allies, such as customers, suppliers, and partners.
A website that offers a broad array of resources and services, such as email, discussion groups, search engines, and online shopping malls.
Ex: Specialized – Yahoo, Google, Netscape, and Microsoft
Ex: Niche – Garden.com (gardeners), or Fool.com (investors)
A publicly accessible computer system that has been set up to allow interactive information browsing.
Common Forms of Service Providers
1) ISP – Internet Service Provider
2) OSP – Online Service Provider
3) Application Service Provider
ISP – Internet Service Provider
A company that provides individuals and other companies access to the internet along with additional related services, such as website building.
Common ISP Services
1) Web Hosting
2) Hard-Disk Storage Space
3) Availability
4) Support
WISP – Wireless Internet Service Provider
An ISP that allows subscribers to connect to a server at designated hotspots or access points using a wireless connection.
OSP – Online Service Provider
Offers extensive array of unique services such as its own version of a web browser.
ASP – Application Service Provider
A company that offers an organization access over the Internet to systems and related services that would otherwise have to be located in personal or organizational computers.
SLA – Service Level Agreement
Define the specific responsibilities of the service provider and set the customer expectations.
Ex: Availability, accessibility, performance, maintenance, and security.
Organizational Strategies for Ebusiness
1) Marketing/Sales
2) Financial Services
3) Procurement
4) Customer Service
5) Intermediaries
Organizational Strategy for Ebusiness:
Advertising and promoting of products on the Internet.
Ex: Online Ad, Pop-up, Mass Customization, and blogs
Financial Services
Organizational Strategy for Ebusiness:
Help Consumers, businesses, and financial institutions distribute information with greater convenience and richness than available in other channels.
Organizational Strategy for Ebusiness:
Collecting of items.
Customer Service
Organizational Strategy for Ebusiness:
Business process where the most human contact occurs between a buyer and a seller. Number one issue is consumer protection.
Organizational Strategy for Ebusiness:
Agents, software, or business that bring buyers and sellers together that provide a trading infrastructure to enhance ebusiness.
Online Consumer Payments
Financial Services:
1) Financial Cybermediary
2) Electronic Check
3) Electronic Bill Presentment & Payment (EBPP)
4) Digital Wallet
Financial Cybermediray
Online Consumer Payments:
An Internet-based company that facilitates payments over the Internet.
Ex: PayPal
Electronic Check
Online Consumer Payments:
A mechanism for sending a payment from a checking or savings account.
Ex: Online Banking
Electronic Bill Presentment & Payment (EBPP)
Online Consumer Payments:
A system that sends bills over the Internet and provides an easy-to-use mechanism to pay the bill.
Ex: CheckFree or Quicken
Digital Wallet
Online Consumer Payments:
Both software and information- the software provides security for the transaction and the information includes payment and delivery information.
Ex: Credit card # and expiration date.
MRO – Maintenance,repair,and operations materials
Materials necessary for running an organization but do not relate to the company’s primary business activities.
The B2B purchase and sale of supplies and services over the Internet.
Electronic Catalog
Presents customers with information about goods and services offered for sale, bid, or auction on the Internet.
The using Internet to reassemble buyers, sellers, and other partners in a traditional supply chain in new ways.
Content Providers
Companies that use the Internet to distribute copyrighted content.
Ex: News, music, games, books, and movies
Online Brokers
Act as intermediaries between buyers and sellers of goods and services.
Market Makers
Intermediaries that aggregate three services for market participants:
1) A place to trade and sell
2) Rules to govern trading
3) An infrastructure to support trading
Measures the visitor interactions with the target ad.
ex: Cookie, Click-through, and Online ad
Clickstream Data
The exact pattern of a consumer’s navigation through a site.
Involves the use of strategies and technologies to transform governments by improving the delivery of services and enhancing the quality of interaction between the citizen-consumer within all branches of government.
Mobile Commerce (Mcommerce)
The ability to purchase goods and services through a wireless Internet-enabled device.

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