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BSAT 382 CH. 1

sales
In addition to operations, which of the following is considered a “line” function?
increased globalization
Which of the following would tend to increase the importance of supply chain management ?
line
Operations and sales are the two _______ functions in business
nonmanufactured goods
Farming is an example of
internal supply chain
Supplying operations with parts and materials, performing work on products and/or performing services are part of the firm’s
skilled workers
Production systems with customized outputs typically have relatively
they force decision makers to take into account qualitative issues such as personalities and emotions
Which of the following is not a benefit of using models in decision making?
a combination of goods and services
A “product package” consists of:
the common good principle
Which of the following principles emphasizes that actions should make the community as a whole better off?
inventory management
Which of the following does not relate to the system design?
informed
Operations management involves continuous decision making; hopefully decisions made will be:
advertising
Which of the following is not a type of operations?
recognition of priorities
Dealing with the fact that certain aspects of any management situation are more important that others is called
outsourcing
Manufacturing work sent out to other countries is called:
pareto phenomenon
The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:
controlling
The process of comparing outputs to previously established standards to determine if corrective action is needed is called:
outsourcing; supply chain
Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____ is leading to increased emphasis on _____ management.
sustainability
Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?
system design
product design and process selection are examples of ___ decisions
sustainability; threat of global warming
Taking a systems viewpoint with regard to operations in today’s environment increasingly leads decision makers to consider ___ in response to the ___.
any variation makes a production process less productive
Which of the following statements about variation is false?

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