A. goals are set by top management and followed without question by others within the organization.
B. employees are given complete freedom to set their own goals as long as they are consistent with broad guidelines established by top management.
C. goals are set through a process involving all members of the organization.
D. it assumes that management must motivate employees, since employees are incapable of motivating themselves.
A. Theory X
B. Theory Y
C. Theory Z
D. Theory plus
A. are important motivators for most employees.
B. helped maintain worker satisfaction, but did little to increase motivation.
C. had no impact on worker morale.
D. were very important motivators for professional employees and managers, but were poor motivators for unskilled employees.
A. Worker motivation will fall significantly if lighting conditions, temperature, and other elements of the physical environment are not kept at their optimal levels.
B. Employees are more motivated if they feel they are part of a special group or project.
C. The best way to motivate employees is to offer pay raises, bonuses, and other financial incentives to employees who meet or exceed clearly specified goals.
D. Worker motivation is unimportant in determining the level of worker productivity, because productivity is primarily determined by external factors such as the speed of the machinery the employees operate.
A. self-actualization needs
B. esteem needs
C. social needs
D. physiological needs
A, job enlargement
B. job simplification
C. job enrichment
D. job rotation
A. Charlene doesn’t understand that employees are not concerned with equity, only with getting the biggest possible reward for the least possible effort.
B. “Fair treatment” is a hygiene factor rather than a motivator.
C. Attempts to treat employees fairly only work in an Asian or European culture. American employees tend to be individualists who believe that rewarding results are more important than perceptions of fairness.
D. Equity judgments are based on perceptions, and the perceptions of employees are not always accurate.
A. Employees are like machines that must be programmed to perform in a certain way
B. Most employees are creative and intelligent individuals who should be given a great deal of freedom and flexibility in how they perform their jobs
C. Employees will only exert their maximum effort if they believe that their goals are attainable
D. Employees are individuals who do not respond in the same way to a particular
A. improve motivation through open communication.
B. fully implement the scientific management approach developed by Taylor.
C. establish a pure Type J approach to management.
D. ensure that maintenance factors are satisfactory.
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