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Busi 105 Mid Term, BUSI 105 Final

Communication skills are
critical to effective job placement, performance, advancement, and organizational success.
What is the most accurate statement about being an effective communicator in the digital age?
Realize that because of social media and other online technology, your writing will be on display more than ever.
Knowledge and information workers must be able to think critically, make sound decisions, and
communicate information to others.
The most successful job candidate in today’s competitive job market
is able to communicate effectively about work that is increasingly complex and intellectually demanding.
The most significant trends in today’s dynamic workplace include global competition, team-based projects, flattened management hierarchies, new communication technologies, and
expectations of around-the-clock availability
Which of the following statements about team-based management is least accurate?
Companies that use team-based management prefer to train employees in teamwork skills rather than hire new workers who already possess these skills
The three basic functions of business communication are
informing, persuading, and promoting goodwill.
The most prevalent communication channel in the workplace today is
e-mail
Which of the following is considered a rich medium?
Face-to-face conversation
Which of the following is an example of downward communication in an organization?
The CFO sends information to the finance employees about a new tax regulation to ensure that payroll will be submitted according to new governmental standards
Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and
give credit when using the ideas of others
When faced with an ethical dilemma, what is the first question you should ask
Is the action I am considering legal?
Today’s new communication technologies have made writing skills less important than in the past.
F
You are born with the abilities to read, listen, speak, and write effectively
F
The 21st-century economy depends mainly on information and knowledge.
T
Only workers at the highest levels of management skills are expected to think creatively and critically.
F
Communication in today’s workplace is shifting from one-sided, slow forms of communication to interactive, instant, less paper-based communication.
T
One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.
T
Organizations with free-flowing, open communication tend to be more successful.
T
As a business communicator, you should understand basic ethical principles so that you make logical decisions when faced with dilemmas in the workplace.
T
______refers to conventional standards of right and wrong that prescribe what people should do.
Ethics
Businesses form teams because teams make better decisions, respond faster, and
increase productivity.
Teams should
develop procedures to guide them.
Which of the following statements about conflict is most accurate?
Confronting conflict saves time and enhances team commitment.
Lindsay is planning a meeting to develop a new procedure for handling employee grievances.
five or fewer employees.
Which of the following statements about virtual meetings is most accurate?
Two of the most significant reasons for virtual meetings are saving travel costs and reducing employee
Experts say that we ignore, forget, distort, or misunderstand
75 percent of everything we hear.
Critical listening requires
judging and evaluating what you are hearing.
Sarah wants to become a better listener in the workplace.
Which of the following is the best technique to improve her listening skills?
Rephrase and summarize the speaker’s message in her own words.
Which of the following is not a form of nonverbal communication?
The words used in a sales message
Which of the following is an effective way to improve your nonverbal communication skills?
Ask friends and family members to give you feedback on your nonverbal behavior.
Which of the following is the most accurate statement about etiquette and courtesy in today’s workplace?
Etiquette is more about attitude than about formal rules of behavior.
Landon will be starting a new job soon and wants to exhibit proper business etiquette in his new workplace. What is the best advice you can give him?
Send thank-you notes to express sincere appreciation and praise.
Generally, teams are able to respond faster to problems.
T
Consensus is a method of group decision making where group members bargain and negotiate to reach a middle ground.
F
A good agenda includes any premeeting preparation expected of
F
Today’s communication technologies allow employees to exchange ideas, brainstorm, build consensus, and develop personal
T
Good listening skills are needed for employees at every level.
T
Eye contact has the same in meaning in all
F
Because e-mail is an informal communication tool, it’s not necessary to check your messages for correct spelling, grammar, and punctuation.
F
In the workplace you are more likely to be taken seriously and be promoted if you look and sound professional.
T
____________________ skills include competencies such as listening, nonverbal behavior, and business etiquette.
Soft
Learning more about the powerful effect that culture has on behavior will
help you reduce friction and misunderstanding in your dealings with people from other cultures.
U.S. businesses and those of other countries are seeking to expand around the world for all of the following reasons except
maturing domestic markets.
Select the most accurate statement about culture.
Cultural rules of behavior learned from your family and society are conditioned from early childhood.
An example of a low-context culture
the United States.
Brianna would like to become more culturally competent.
What should she
Brianna should practice all these tips to improve her intercultural effectiveness.
Zachary works with employees from a variety of cultural backgrounds and wants to be tolerant of their beliefs. Zachary should
empathy.
Megan is writing a business letter to a French customer.
What should she do as she prepares the letter?
Use correct grammar and conventional punctuation.
Which of the following statements about intercultural ethics is most accurate?
Some companies require their employees to take ethics training programs.
According to Transparency International, what are the two most corrupt countries in the world?
Afghanistan and Iraq
Which of the following statements about diversity in the workplace is most accurate?
Advances in technology are allowing more physically challenged people to join the workforce
Which of the following statements most accurately describes diversity in the workplace?
Teams made up of diverse members are better equipped to create products that diverse consumers want.
Jake was just hired by a company with an extremely diverse workforce. He wants to fit in immediately. What should he do?
Concentrate on shared experiences, mutual goals, and similar values.
New transportation, information, and communication technologies are important factors in the increase in globalization.
T
A country’s culture rarely changes.
F
Members of high-context cultures are more likely to be logical, analytical, and action oriented.
F
In low power distance countries, subordinates expect formal hierarchies and embrace relatively authoritarian, paternalistic power relationships.
F
Ethnocentrism, the belief that one’s own race is superior to others, is a natural attitude inherent in all cultures.
T
Only North American companies have adopted ethics codes.
F
When American businesspeople conduct business abroad, they should always adopt the ethical standards of the foreign country as a sign of respect.
F
Consumers prefer to deal with companies that respect customers’ values and diversity.
T
____________________ refers to the stimuli, environment, or ambiance surrounding an event. It is probably the most important cultural dimension and is also the most difficult to define.
Context
Select the best definition of communication.
Communication is the transmission of information and meaning from one individual or group to another.
The process of communication is successful only when
the receiver understands an idea as the sender intended it.
When employees at Coors translated its slogan “Turn It Loose” into Spanish, they didn’t realize it would translate to “suffer from diarrhea.” To avoid similar problems, the sender of a message must
select appropriate words or symbols as part of the encoding process.
The U.S. Army carefully selected the words used in its slogan, “Be all you can be,” while
encoding the message.
E-mail messages, text messages, tweets, smartphones, wireless networks, letters, memos, reports, pictures, and spoken words are all examples of
channels.
Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face-to-face. Zachary is in the process of
selecting the channel for the message.
While reading an e-mail message from her boss, Melissa is distracted by numerous typographical and spelling errors.
These errors that detract from the message and make it difficult to read are called
noise.
Suzanne has just received an e-mail message from a client and is reading it carefully to determine her client’s needs. She is involved in the ____ part of the communication process.
decoding
Which of the following is an example of an internal disruption in the decoding process?
Meaghan finds her mind drifting during a lecture as she thinks about her upcoming trip to Florence.
Jeanette is offended when she notices that only masculine pronouns are used in the company’s human resources manual. This decoding problem is a result of
a semantic obstacle.
Jay includes the sentence “Let me know whether I can answer any questions” at the end of his e-mail message as a way to encourage
feedback.
As her supervisor explains the new procedure, Rachel nods her head. Rachel’s response is an example of
nonverbal feedback
Cassandra is trying to decide whether to call her boss or to send an e-mail message. Cassandra is in the first phase of the writing process.
T
Robert is gathering data for a business proposal he is writing. Robert is in the first phase of the writing process.
F
The third phase of the writing process involves editing, proofreading, and evaluating your message.
T
Business communicators generally spend the most time on the prewriting phase of the 3-x-3 writing process
F
The first question to ask yourself when composing a business message is “What channel should I use to send the message?”
F
Anticipating and profiling the audience for a message helps a communicator determine what words and tone to use.
T
Profiling the audience means anticipating how both primary and secondary audiences will react to a message.
T
The only factor that matters when choosing a channel to send a business message is the cost involved.
F
______________ is technical or specialized terms used by and familiar to professionals in a particular field such as insurance, law, or medicine.
Jargon
In the direct pattern, the main idea comes first, followed by details, explanation, or evidence. In the indirect pattern, the main idea follows the details, explanation, and evidence.
T
Which of the following documents would most likely use an introduction, a proposed solution, staffing, a schedule and/or costs, and authorization organization?
Proposal
Since our restaurant opened last week, we have been booked solid is an example of a compound sentence.
F
The first ATM opened near London in 1967 is an example of an independent clause.
T
Which of the following is an example of using a formal research method?
Amy conducts a Web search to find information about a competitor’s products.
An organizational pattern that presents the main idea followed by details, explanation, and evidence is the
direct organizational pattern.
Brooke is working on a business proposal for a prospective client. What is the primary question Brooke should ask as she gathers information for her project?
What does the client need to know about this topic?
One of the most important tasks in preparing well-organized messages is
grouping similar ideas together.
The direct organizational pattern should be used when writing to an audience that will be unwilling, uninterested, displeased, disappointed, or hostile.
F
June is our busiest month, February is our slowest contains a comma splice.
T
Michelle is preparing an outline to help her write a report about her recent attendance at a technology symposium. What advice would you give her?
Define the main topic in the outline title
An organizational pattern that presents the main idea after the details, explanation, and evidence is the
indirect organizational pattern
The sentence Clara was accepted into an MBA program is an active-voice sentence
F
Brandon is preparing a short informational report for his boss and wants to begin his research by conducting informal research. What should he consider doing?
Brandon should consider doing all of these.
You are preparing an outline for your report on Web security in the workplace. Which of the following should be a major category for this outline?
Web Security Threats
Because she wants to be promoted into a management position, Jessica is taking business courses at her local community college is an example of a ____________________ sentence.
complex
When you expect the reader to be pleased, mildly interested, or neutral the most effective organizational pattern is the
direct pattern
The sentence James responded to the inquiry is an active-voice sentence in which James acts as the subject.
T
Angelica has been asked to learn how many pedestrians walk by a specific location that her company is considering for a new sporting goods retail shop. Probably the most useful way to research this information would be by
investigating primary sources.
Chuck is part of a team identifying ideas to cut expenses. The team has decided to hold a brainstorming session. What is the best strategy the team can do during this session?
Set an established time limit.
Marco uses Google for his research Stephanie prefers Yahoo is a run-on sentence.
T
The sentence In the event that you pass the CPA exam, please consider applying again could be made more effective by eliminating a(n)
flabby expression.
Concise messages are easier to read and comprehend than wordy messages.
T
____________________ such as exception to the rule and pass with flying colors are expressions that have become exhausted by overuse and that can be difficult to explain, especially to those who are new to our culture.
Clichés
The sentence I am writing this e-mail message to let you know that we have received your application for the receptionist position
contains a long lead-in.
Conduct a discussion of, give consideration to, and perform an analysis of are all examples of
verbs that have been converted to nouns.
In the sentence It is absolutely essential that you turn your expense claim in by Friday, the expression absolutely essential is redundant.
T
A newly hired colleague has asked for your advice about revising e-mail messages, text messages, and tweets. What is the best advice you can give her?
To avoid messages that waste time, create confusion, and reduce your credibility, take time to revise e-mail messages, text messages, and tweets.
The sentence Your attendance at Monday’s marketing meeting is absolutely essential could be improved by eliminating a(n)
redundancy.
Which of the following is an example of an effective, businesslike expression?
None of these choices
The sentence This e-mail message is to inform you that your employment application has been received is an example of effective business writing.
F
Basic fundamentals, exactly identical, and repeat again are all examples of
redundancies.
One important part of the revising process is to test for ________ to make sure that your message will be immediately understood by the reader.
clarity
There are, there is, and it is are examples of unnecessary opening fillers.
T
Most experts who have had a lot of practice can prepare a perfect document on the first try.
F
At this point in time, due to the fact that, feel free to, and in the near future are examples of
flabby expressions.
The first step of Phase 3 of the 3-x-3 writing process is evaluating the document.
False
The sentence There are five new items that we will add to our menu next week could be made more concise by eliminating a(n)
opening filler.
Blake has just written an e-mail message to his colleagues. Before sending it, he wants to make sure that his colleagues will immediately understand the message. What is Blake checking for?
Clarity
As per your request, enclosed please find, and thank you in advance are all examples of
trite business phrases.
Expressions such as due to the fact that and in the near future can help your business documents sound more professional.
F
Some experts recommend spending about half the total composition time editing, proofreading, and evaluating a document.
T
Businesses use social networking sites such as Facebook and Twitter to connect with customers and employees, share company news, and exchange ideas.
T
Which of the following situations is most appropriate for sending an e-mail message?
Sabrina wants to know whether her supervisor is available for a meeting next week.
Podcasts can be played only on iPods
F
In the workplace, Wikis are used exclusively by information technology departments
F
The most important part of an e-mail message is its ____________________.
subject line
Which of the following statements about e-mail in the workplace is most accurate?
Typical businesspeople spend at least two hours a day writing and replying to e-mail messages
Daniel is resigning from his position as a management consultant and would like a permanent record of his official resignation. Which of the following is the best communication channel for him to resign and to inform his supervisor of his resignation?
Letter
Because blogs are informal, bloggers do not have to worry about being grammatically correct
F
Which of the following statements about digital media in the workplace is least accurate?
Desktop computers are still the most popular choice in most business offices.
A professional blog should provide fresh content regularly.
T
Blog posts can benefit from the _____________ pattern by emphasizing the big news up front, supported with specifics and background information.
journalistic
Instant messages and text messages can become evidence in court cases and lawsuits
T
Which of the following subject lines is most effective?
Attend Our Sales Meeting on January 30
Which of the following describes communication in today’s digital age?
All of the above statements describe communication in today’s digital age.
Shondra is starting a new administrative position and knows that she’ll be writing a lot of e-mail messages. What is the best advice you can give her?
Don’t put anything in an e-mail message that you wouldn’t post on your office door.
The biggest advantage of business blogs is that they potentially reach a far-flung, vast audience
T
Aimee has discovered a production problem that will cause this month’s shipments to be a few days late. Because her Brazilian customers will need to know about this problem right away, Aimee should
send an e-mail message.
When writing blog entries, use passive verbs, use formal language, and avoid contractions.
F
Liliana must be able to access her company’s accounting records and accounting software from remote locations. What technology will allow her to store and to access data and software application in remote network clusters?
Cloud computing
As Nathan begins his business career, he will probably find himself writing more ____ than other types of messages.
e-mail messages
What is the best advice for organizing e-mail messages?
Consider using side headings to better organize longer e-mail messages.
You must ask a series of questions in a routine request e-mail message. What is the best way to present these questions?
In a bulleted or numbered list in the body of your message
Instructions will be most readable if the steps are presented in a numbered vertical list.
T
An effective opener for a message replying to a customer’s request might be Yes, our retreat facilities, which can accommodate 126 people, are available on March 9-12, 2015.
T
The most emphatic positions in a message are the
opening and closing.
Pull the red lever is an example of an instruction in the imperative mood
T
Kevin is writing a routine e-mail request. The main idea or purpose of his message should be placed in
the opening.
Companies should respond to every comment left by customers on social media sites
F
The best business writers do what in the opening paragraph of a routine request message?
State immediately why they are writing
Diana is in charge of telling employees about a new procedure for submitting expense claims. Many of her employees do not have access to company e-mail. What communication channel should she use?
Memo
Which of the following is a command disguised as a polite request?
Will you please send my order by USPS Priority Mail.
If you have any further questions, please do not hesitate to call is an effective and professional way to end a routine response message.
F
Gianna is writing an e-mail message to a company to ask about its software for removing malware (malicious software) from her company’s network. Which is the best opening statement for her message?
Please answer the following questions about your new malware removal program
Our company will be holding an employee retreat early next year is an example of putting the most important information in the beginning of a message to a hotel requesting information about accommodations.
F
Action information, including deadline dates, should be placed in the body of a routine request message.
F
Which of the following is the best example of placing the most important information first in a routine information request message?
Please answer the following questions about your office printers
When a company receives a claim and decides to respond favorably, the response message is called a(n) ____________________.
adjustment
Thank you in advance for your cooperation is an effective and professional way to show appreciation in a request letter.
F
Routine request and response messages should be written using
the direct strategy.
What is the best advice for writing the body of a routine request message?
Remember that the quality of the information obtained from the request depends on the clarity of your inquiry.
Where should deadlines and action information be placed in a routine request message?
In the closing
Which of the following is the best closing sentence for a message requesting information?
Your answers to these questions by April 30 will help us decide which product to purchase.
Select the best buffer to open a letter that refuses a request from a local nonprofit organization for a charitable donation.
The services you provide for homeless families in our community are necessary and important.
What is the most accurate statement about negative workplace messages?
Some businesses have to respond to complaints voiced on social network sites such as Facebook and Twitter.
What is the best advice for closing a bad-news letter?
Close with something forward looking that assumes future business.
T or F
When organizations are involved in a crisis such as serious financial problems or public controversy, they are wise to keep the bad news from employees, customers, and stockholders for as long as possible.
F
T or F
Because Alexis knows her staff well, she should deliver all bad-news messages to them using the direct organizational pattern.
F
T or F
A letter refusing credit might include a statement such as Cash purchases receive a 2 percent discount.
T
Which of the following sentences most effectively implies the refusal?
Although I’ll be in Southeast Asia on business on the date of your annual conference, I could speak to members prior to that date.
Which of the following sentences uses the passive voice to present the bad news?
Although the social media specialist position has been filled, we wish you well in your job search.
Which of the following would not be included in the closing paragraph of a bad-news message?
A standard phrase such as If you have any questions, please don’t hesitate to call.
T or F
The reasons for refusing credit should always be clearly explained.
F
What is the best advice for delivering the bad news?
Suggest a compromise or alternative.
The most important part of a bad-news letter is
the section that explains the reasons for the bad news.
In which of the following sentences has the bad news been placed in a subordinate clause?
Although our wellness program must be discontinued, all other benefits will remain the same.
T or F
Rate increases and price hikes should always be communicated in a written letter, and never announced online.
F
The best placement for a statement of bad news in a message is
in a subordinate clause.
Which of the following is the best advice when presenting the reasons for the bad news?
Cite reader or other benefits if plausible.
Select the best sentence to include in the closing paragraph of a bad-news letter that turns down a job applicant
We wish you the best in your job search.
Morgan has decided that she must apologize to a customer in her buffer. Which of the following is the best example of an effective apology?
You have every right to be concerned, and we sincerely apologize for the delay in filling your order. To prevent this from occurring again, we have upgraded our software and retrained our order takers.
T or F
When denying an application for employment, be as specific as possible about why the candidate was rejected.
F
One important goal in communicating bad news is to make sure your reader ____________________ and, in the best case, accepts the bad news.
understands
T or F
When denying a claim, use a statement such as If you had read the instruction booklet that came with the air conditioner, you would have known to change the filter every three months to let the customer know why the claim must be refused.
F
T or F
In a sales letter promoting its new hybrid vehicle, a car company included this sentence: Our new hybrid model will save you hundreds of dollars annually on gasoline expenses. The company is focusing on indirect benefits of purchasing this vehicle.
F
Kyoung has an espresso maker that stopped working properly within the warranty period. He plans to write a claim letter to the company. Because he feels his request to have his espresso maker repaired at no cost is justified and will be granted, he should use
the direct strategy.
The statement A Kodak all-in-one printer may cost a little more, but you’ll pay far less for replacement ink than you will with other printers
reduces resistance.
T or F
The best persuasive requests anticipate audience resistance.
T
In which of the following situations is the writer being unethical?
Taylor writes an e-mail message focusing on a small perk offered in the new health coverage, but she deliberately de-emphasizes a reduction in total coverage.
T or F
If you expect resistance or need to educate the reader, use the direct approach for your persuasive message.
F
T or F
To best overcome resistance, bring up every possible objection your reader might have.
F
T or F
The first step in planning a persuasive message is determining the purpose since it establishes the strategy of the message.
T
Which of the following is an effective way for persuasive writers and speakers to establish credibility with an audience?
Establish their expertise.
T or F
A successful and practical persuasive message shows receivers how your request will help them solve a problem, achieve a personal or work objective, or make life easier.
T
Which of the following situations requires use of the AIDA (indirect) strategy?
An invitation to a local politician to speak at your professional organization’s awards banquet
T or F
When using the indirect (AIDA) strategy to write a persuasive message, begin the message by overcoming any resistance your reader might have.
F
The main theme of your appeal in a sales letter is your ___________ selling point.
central
Which of the following sentences best motivates action in a persuasive message?
The ethics training we provide will help your employees effectively resolve workplace-related ethical dilemmas. Please call me by August 1 so that your training sessions can begin by August 15.
Many individuals and companies are willing to grant requests for time, money, information, cooperation, and special privileges for which of the following reasons?
Many individuals and companies are willing to grant requests for time, money, information, cooperation, and special privileges for all these reasons.
In persuading the owner of your company to allow you to telecommute, which of the following illustrates an indirect benefit to the reader?
My working from home will help to protect the environment.
In persuading a busy executive to visit a college class, which of the following illustrates a direct benefit to the reader?
You will receive a $500 honorarium.
A strong motivator that encourages ethical behavior in business is the desire to
maintain one’s reputation and credibility.
To start your home water delivery service immediately, call us at 1-800-555-1111 is an example of
motivating action.
T or F
Last month our technical support personnel handled an additional 200 calls; that higher call volume increased our customer wait time per call by 15 percent is an example of an effective opener for a persuasive message recommending a solution to this problem.
T
Which of the following actions is unethical?
All these actions are unethical.
A collection of information stored electronically so that it can be accessed and search by computer or mobile electronic device is a
database.
Yahoo Search, Google, and Bing are examples of ____________________ engines or tools used to locate information on the Web.
search
What type of data result from reading what others have experienced or observed and written down?
Secondary data
T or F
Forms and templates are useful for presenting repetitive data, such as monthly sales reports, performance appraisals, merchandise inventories, and personnel and financial reports.
T
In planning his report, Byron breaks the major investigative problem into subproblems. This process is sometimes called
factoring the problem.
A good work plan for a business research project includes
all of these choices.
T or F
Research reports prepared by consultants for their clients tend to be rather formal.
T
T or F
An example of a simple statement of purpose for a business report might be To recommend a new procedure for preparing quarterly financial statements.
T
What is the most accurate statement about using books for business research?
Books provide excellent historical, in-depth data
ABI/INFORM Complete, Business Source Premier, JSTOR Business, Factiva, and LexisNexis Academic are
research databases.
T or F
An expanded statement of purpose includes three additional factors: the scope, significance, and limitations of the report.
T
T or F
Nearly every research project should begin with a search of primary data.
F
T or F
You are reading an article in The Wall Street Journal that discusses the research findings of a Centers for Disease Control study on workplace hazards. This newspaper article is an example of primary data
F
T or F
Brad started his report with a description of the problem. He followed this with his facts and findings. Finally, he ended his report with his conclusions and recommendations. Brad has used the indirect pattern to write his report.
T
Dylan is anticipating the audience for a report he is writing. What question should he ask during this stage of the writing process?
Dylan should ask all these questions about her audience.
Nadia is conducting research on the use of social networking sites by observing how her coworkers use these tools in the workplace. What type of data is she collecting?
Primary data
Google, Bing, Yahoo Search, and Ask are examples of
search tools
Which of the following is the best advice for searching the Web?
Use quotation marks to search for phrases.
Preparing a work plan for your report helps you
with all of these
You should begin nearly every business report assignment by
evaluating the available secondary data
T or F
The first step in the report-writing process is preparing a work plan.
F
T or F
Transitional expressions such as moreover, therefore, however, to conclude, and for instance help report readers see the logical flow of ideas in a report.
T
The most widely read portions of a report are generally the sections devoted to
conclusions and recommendations.
Arianna has interviewed several of her colleagues to gather their ideas for improving productivity. She now has raw verbal data to analyze. What is the best tool to analyze raw verbal data?
Grid
T or F
Capitalize all words in a heading, including articles, conjunctions, and short prepositions.
F
The range for daily sales for the week, $89,000, $75,000, $98,000, $66,000, and $99,000, is
$33,000
T or F
The magazine Social Media Today is presenting the verbal opinions of technology experts on future business uses of social media. This information will be easiest to comprehend if presented in a pie chart.
F
T or F
To be effective, conclusions should be as subjective as possible.
F
T or F
Leslie should use the component organization structure to organize an annual sales report covering the Medical Instruments Division, Computer Supplies Division, and Consumer Products Division.
T
T or F
A report comparing four resort facilities being considered for a firm’s annual retreat would be most effective if organized by criteria.
T
Drake has been assigned the task of researching and recommending security systems for a new branch office. Some features are more important than others, and Drake wants to be able to assign relative weights to each feature to make sure that he makes the best decision. He should use a(n)
decision matrix
The ____________________ to a report should tell the purpose of the report, describe the significance of the topic, and preview main points.
introduction
T or F
Examples of talking report headings include Introduction, Background, Findings, and Conclusions.
F
Select the best wording for a recommendation.
Extend the campus café hours to meet the needs of evening students.
Which of the following is a conclusion?
Offering a wide range of benefits is the best way to recruit high-quality applicants.
Informational reports should be organized using which of the following patterns?
Introduction/background, facts/findings, summary/conclusion
T or F
Leanne has noticed that employees working in offices with windows have lower absentee rates. This correlation proves that offices with natural light are healthier for employees.
F
A report that compares the services offered by three wireless companies should be organized by
criteria.
Which statement most accurately describes recommendations?
Recommendations should begin with an action verb.
Select the most accurate statement about organizing report data.
Poorly organized reports lead to reader frustration.
You are responsible for recording the minutes of an important executive board meeting. The best way to organize these minutes is by
time.
The indirect pattern of organization is best for readers who
must be educated or persuaded.
A business plan mission statement
explains the purpose of your business and why it will succeed.
T or F
A copy of the RFP (request for proposal) should be included in the front matter of a formal proposal.
T
Sarah has decided to include a timetable in a proposal she is writing. Where will this timetable most likely be located?
In the proposal section
T or F
The executive summary included in a formal proposal is generally less technically oriented than an abstract.
T
The company description in a business plan should
identify the form of your business and its business type.
Formal proposals differ from informal proposals in
size and format.
T or F
If you are writing a solicited proposal, your goal in the background section is to convince the reader that a problem exists.
F
T or F
The funds obtained through a grant proposal must be repaid.
F
What is the most accurate statement about grant proposals?
Skilled grant writers are among the most in-demand professionals today.
An executive summary included with a formal proposal is typically
up to 10 percent of the original text.
The budget included in a proposal
represents a contract.
T or F
Formal business reports are read by only the highest levels of management.
F
Which of the following appears in the market analysis section of a business plan?
All of these choices
Include a realistic start-up budget and an operating budget in the ____________________ analysis section of a business plan.
financial
Which of the following statements is most accurate?
Tables of contents should include all headings and their beginning page numbers.
The financial analysis section of a business plan should
explain how much money you already have.
Which of the following would not be included in the appendixes of a business plan?
A realistic start-up budget
T or F
A business plan is critical for securing financial support from banks, angel investors, venture capitalists.
T
T or F
Many investors look carefully at the experience of the management team because they consider this the most important factor in assessing business potential.
T
T or F
Informal proposals should close with a reminder of key benefits as well as a request for approval.
T
A letter of transmittal submitted with a formal proposal should
briefly present the major features and benefits of the proposal.
A chronological résumé style would be best for which of the following candidates?
Roxanne, who has advanced from an entry-level position to department manager for her current employer
T or F
It is illegal for employer’s to check the Facebook pages of job applicants.
F
T or F
Personal networking and referrals are the primary route to hiring in today’s digital age.
T
Gregory will be graduating soon and wants to learn more about a career path he is considering. Which of the following should he do?
Gregory should do all of these.
Evani will be using online job boards during her job search and wants to make sure her search is safe and effective. What should she do?
Remove all posted résumés at the end of her job search.
More jobs today are found through referrals and person-to-person contacts than through any other method. That’s because
people trust what they know and want to hire known quantities.
Bryson is twenty years old and has just earned his associate’s degree and is looking for his first job. Given his age, how many different employers will he likely have over the course of his career?
10
T or F
A résumé should always be one page in length.
F
One of the best ways to use LinkedIn is to
search for a company in which you are interested.
Most job seekers start looking for a position
in the open job market.
Laura, after many years of staying home and raising her children, wants to return to the workplace. Because she does have some significant experience in the accounting field from many years ago, she should prepare a(n)
functional résumé.
Ildiko is starting a new job search. What is the best advice you can give her about preparing her résumé?
Prepare a customized résumé to fit each company and position.
T or F
To conduct a safe, effective online job search, keep a careful record of each site on which you post your résumé.
T
T or F
Prepare a résumé only when you’re actively in the job market.
F
Which of the following is an example of a niche employment website?
Accountemps.com
Antonio is creating his LinkedIn profile. What should he do?
Antonio should do all of these.
T or F
The first step in the job-search process is writing your résumé.
F
T or F
People who have changed jobs frequently or who have gaps in their employment should probably prepare a résumé using the functional format.
T
T or F
To be competitive during the job search, prepare a tailored résumé that is customized for every position you seek
T
Erin will be searching for a job online and wants to make sure she doesn’t waste her time. What is the best advice you can give her?
Stay focused on a specific goal.
Even in this digital age, personal _______________ and referrals continue to be the primary route to hiring.
networking
T or F
What is your native language? is an example of an inappropriate question
T
The day of his important job interview has finally arrived, and Shingo wants to make sure that everything goes smoothly as he travels to his interview. What would you tell Shingo to do?
Give himself plenty of time to groom and dress.
____________________ questions help employers test your thought processes and logical thinking by giving you a hypothetical scenario and asking how you would handle it.
Situational
Yasmin knows that nonverbal messages can create powerful impressions on people during a job interview. What should she do to ensure that her nonverbal behavior impresses her interviewer?
Turn off her smartphone before the interview.
During the job interview,
don’t criticize anyone or anything.
T or F
The most common type of hiring/placement interview is the panel interview.
F
You want to be prepared if you are asked about your salary expectations during a job interview. What should you do?
Do research before the interview so that you know what similar jobs are paying in your geographic region.
T or F
When asked about your salary expectations, be sure to give a specific dollar-per-hour amount.
F
Lucas is preparing several success stories prior to his job interview for a marketing position. Which of the following scenarios would result in the best success story for this position?
A story about developing a new sales technique that increased his customer sales by 30 percent over a six-month period
T or F
When asking a reference to provide a recommendation letter, give the recommender copies of your résumé and college transcript, as well as details about the position, its requirements, and the recommendation deadline.
T
Which of the following is a reason that employers have cited for not considering an applicant after an online search?
Employers have cited all of these as reasons for not considering an applicant after an online search.
Of the following, which is probably the best source for learning about a company’s day-to-day culture and gaining inside information?
Reading blogs written by company employees
T or F
Tell me about a time when you showed initiative and took the lead is an example of a behavioral interview question.
T
If an interviewer says Tell me about yourself, what is the best way to respond?
Briefly discuss educational, professional, or business-related strengths.
What is the best advice for answering interview questions?
Clarify vague questions when necessary.
T or F
A colleague has told you in confidence that she suspects another colleague of stealing. What would your actions be? is an example of a behavioral interview question.
F
T or F
Leon is being interviewed by a panel of four interviewers. When answering questions, he should maintain contact only with the person who asks the question.
F
How should you respond if an interviewer asks Why should we hire you when other applicants have more experience?
Show your confidence in your own ability by stressing strengths such as your openness to new ideas and your knowledge of the latest methods and equipment.
Which of the following is one of the best ways to reduce anxiety during a job interview?
Prepare thoroughly by researching the company and preparing success stories.
T or F
During salary negotiations let the employer know exactly how much money you need each month to cover your personal expenses.
F
During the job interview, you are asked What is your greatest weakness? What is the best way for you to respond?
Mention a previous weakness and demonstrate how you have corrected it or have learned from it.
Building rapport means that speakers
form a bond with the audience.
What is the best advice for concluding your presentation?
Review major points and focus on a take-away–something you want your listeners to do, think, or remember.
T or F
In the introduction to her presentation about financial statement analysis, Christina is telling the audience about how many years she has working in the accounting industry. She is doing this to build credibility.
T
T or F
Speakers can make up for thin content in their presentation narrative by designing impressive PowerPoint slides or Prezi canvases.
F
Because it is the most remembered part of a speech, spend sufficient time making the ____ as effective as possible.
Conclusion
Helpful previews, summaries, and transitions in an oral presentation are examples of
verbal signposts
T or F
Doug wants to give the most impressive and effective presentation possible to his company’s board of directors. He should memorize his entire presentation.
F
Social media is a worldwide party just waiting for companies to join the fun is an example of
a metaphor.
T or F
An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement.
T
T or F
Elliott will be giving a PowerPoint presentation in a lightened room. He should use light text on a dark background.
F
The ____________________ of an oral presentation can be organized using such methods as chronology, geography/space, comparison/contrast, journalistic method, importance, and problem/solution.
body
Bruce wants to be sure to keep his audience engaged while delivering his PowerPoint presentation. What should he do?
Use a remote clicker so that he can move freely.
Benjamin will be giving an oral presentation in class about the history of Berkshire Hathaway. What organizational pattern will he most likely use?
Chronology
T or F
Logan plans to ask for audience questions at the end of his presentation. If he thinks the audience might not have heard a question, he should ask the audience member to repeat it more loudly.
F
What is the best time to distribute handouts during a presentation?
At the end of your presentation
What is the best guideline for adapting text and color selections for each slide of your multimedia presentations?
As a general guideline, include no more than six bullets per screen and six words per bullet.
You are about to design multimedia slides to show during a presentation to your department. What should you do first?
Analyze the situation to determine how your slides will be used and delivered.
T or F
Probably the most effective way to reduce stage fright is wearing a professional business suit while presenting.
F
In his presentation Zubin says, Let me review the four steps in processing a customer return. What verbal signpost is he using?
Summarizing
T or F
During his presentation Michael said, Let me now review the two possible solutions we’ve discussed so far. He has used a verbal signpost to help his audience recognize the organization of and key points in his presentation.
T
Select the most accurate statement about visual aids.
Visual aids improve comprehension and retention.

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