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BUSI Ch 7 part 3

Which of the following is greatly reduced in a just-in-time production system?
number of goods in process
Which of the following is a component of materials management?
warehousing
Which of the following best describes total quality management?
the sum of all activities involved in getting high-quality products into the marketplace
Which of the following best describes quality ownership?
the principle that quality belongs to each person who creates it while performing a job
Which of the following best describes competitive product analysis?
the process by which a company analyzes a different company’s products to identify desirable improvements
When a worker at Toshiba takes apart a Xerox copier and tests each component, it is engaging in what activity?
competitive product analysis
Which of the following best describes value-added analysis?
the process of evaluating all work activities, materials flows, and paperwork to determine the

value that they create for customers

Tootsie Roll Industry’s corporate principle, “We run a trim operation and continually strive to eliminate waste, minimize costs, and implement performance improvements,” is an example of which of the following?
value-added analysis
Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems?
quality improvement teams
Which of the following best describes ISO 9000?
a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization
Which program certifies improvements in environmental performance?
ISO 14000
Which of the following best describes ISO 14000?
a certification program attesting to the fact that a factory, laboratory, or office has improved

environmental performance

Receiving and storing materials, billing patients for treatment, and filling customer orders from Internet sales are examples of which activity?
process
Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?
business process reengineering
Which of the following best describes business process reengineering?
the redesigning of business activities to improve performance, quality, and productivity
Which of the following best describes supply chain management?
the principle of looking at the supply chain as a whole in order to improve the overall flow through the system
When Dell Inc. shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?
supply chain management
When Ford assembles parts into a Ford Explorer, it creates which type of utility?
form
Which operations competence has Toyota given greatest credit for winning orders in the marketplace?
quality
Which operations competence has FedEx given greatest credit for winning orders (business) in the marketplace?
dependability
Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?
methods improvement
Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?
PERT chart
When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2, it was engaging in which activity?
value-added analysis

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