Which of the following is greatly reduced in a just-in-time production system?
number of goods in process
Which of the following is a component of materials management?
Which of the following best describes total quality management?
the sum of all activities involved in getting high-quality products into the marketplace
Which of the following best describes quality ownership?
the principle that quality belongs to each person who creates it while performing a job
Which of the following best describes competitive product analysis?
the process by which a company analyzes a different company’s products to identify desirable improvements
When a worker at Toshiba takes apart a Xerox copier and tests each component, it is engaging in what activity?
competitive product analysis
Which of the following best describes value-added analysis?
the process of evaluating all work activities, materials flows, and paperwork to determine the
value that they create for customers
Tootsie Roll Industry’s corporate principle, “We run a trim operation and continually strive to eliminate waste, minimize costs, and implement performance improvements,” is an example of which of the following?
Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems?
quality improvement teams
Which of the following best describes ISO 9000?
a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization
Which program certifies improvements in environmental performance?
Which of the following best describes ISO 14000?
a certification program attesting to the fact that a factory, laboratory, or office has improved
Receiving and storing materials, billing patients for treatment, and filling customer orders from Internet sales are examples of which activity?
Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?
business process reengineering
Which of the following best describes business process reengineering?
the redesigning of business activities to improve performance, quality, and productivity
Which of the following best describes supply chain management?
the principle of looking at the supply chain as a whole in order to improve the overall flow through the system
When Dell Inc. shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?
supply chain management
When Ford assembles parts into a Ford Explorer, it creates which type of utility?
Which operations competence has Toyota given greatest credit for winning orders in the marketplace?
Which operations competence has FedEx given greatest credit for winning orders (business) in the marketplace?
Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?
Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?
When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2, it was engaging in which activity?
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