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Business Chapter 10 Part 1

What is another name given to human resource managers?
personnel managers
Which of the following outlines the duties of a job, its working conditions, and the tools, materials, and equipment used to perform it?
job description
Which of the following describes the skills, abilities, and qualifications required for a job?
job specification
Which of the following contains information on each employee’s education, skills, work experiences, and career aspirations?
employee information system
Jean’s paycheck is calculated from the number of hours worked during the week times her hourly rate. What type of system is used to pay Jean?
wage
Which of the following links salary increases to performance levels in nonsales jobs?
merit salary systems
Which plan refers to compensation other than wages and salaries and other incentives offered by a firm to its workers?
benefits
What is the name given to an employee who is hired on something other than a permanent or full-time basis?
contingent worker
What is the name given to a group of individuals, working together to achieve shared job-related goals such as higher pay, shorter working hours, greater benefits, or better working conditions?
labor union
What is the process of dealing with employees who are represented by a union?
labor relations
What is the process by which union leaders and managers negotiate common terms and conditions of employment for the workers represented by unions?
collective bargaining
Which of the following occurs when union members agree not to buy the products of a targeted employer?
boycott
What term describes the situation when workers perform jobs at a less efficient pace?
slowdown
If negotiations fail, what can a company choose to use to prevent union employees from coming to work?
lockout
What occurs when a neutral third party dictates a settlement between two sides that have agreed to submit to outside judgment?
arbitration
Which of the following is considered the starting point of effective human resource management?
planning
What is the purpose of a skills inventory?
to plan and identify people for transfer or promotion
Plants Galore is a business selling a range of indoor plants. In the past there has been a problem with plants being stolen by staff. Which of the following represents the biggest limitation in reference checks as a reliable way of assessing the value of prospective employees?
Reference checks tend to only tap positive recommendations.
Which of the following types of training occurs while the employee is at his or her place of work?
on-the-job training
Fletcher is meeting with each of his subordinates to discuss their performance over the past year. What process is he involved in?
performance appraisal
What is the total package that a firm offers employees in return for their labor?
compensation system
What do top executives often receive as incentives?
stock options
A Web design company, Gen Max, is expanding rapidly and needs to hire middle managers in a climate where first to market is an imperative. Which incentive plan for these employees would best help the firm achieve its first to market goal?
variable pay
Which term refers to the situation in which middle managers are rewarded for especially productive output, such as for producing earnings that significantly exceed the cost of bonuses?
pay for performance

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