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Business Communication and the Writer’s Personality Essay

There are several types of business communication ranging from a letter of complaint to a letter of application. Its distinction lies in the fact that it provides information as regards business that relates either to your professional or personal life. A written correspondence can easily be recognized as a business communication as it follows standard formats and writing styles. While deviation from the format is clearly not encouraged, the writing styles recommended are merely guidelines. While it is essential that the basic contextual element must be there, you are nonetheless allowed to make enhancements. This is where you will be able to show off your personality.

One cannot go wrong in following the principle of simplicity, clarity and brevity. However, this limits writers into thinking that one can no longer go beyond these. If we are to relate it to dressing where you are required to wear uniforms, you can still show your difference by accessorizing, say with a wristwatch which may be ornamental to some but is still mainly functional.

In following the principles of business communication, it is not obligatory to restrict yourself to using traditional phrases. In fact, it is no longer recommended to use clichés such as “for

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your perusal” or “be that as it may”. Business communication that is more personalized is now seen to be more effective. To illustrate this, I have prepared two drafts of a letter of request from the perspective of two students. To save on space, liberties have been taken as regards the proper formatting style.

Sample 1: May I respectfully request for an extension of the deadline for the submission of the assignment on business communication by two more days? There is an urgent matter that I need to attend to over the weekend and I will be unable to research on the subject.

Sample 2: This is to request for your kind consideration to extend the deadline for the assignment submission on the subject business communication by at least two more days. I will be going out of town this weekend to see my critically ailing grandmother and I will be spending as much time with her as I can since this may be the last chance I will get. Therefore, I am afraid that I will not be able to turn in a quality assignment by Monday.

In Sample 1, you can surmise that the person who wrote this has a more subdued personality, does not open up easily but nonetheless trusts on the objectivity of the letter’s recipient to assess his request. As for Sample 2, the person who wrote this can be gleaned to be compassionate and is of the type who appeals to people’s emotions in matters of persuasion. Despite the difference in the approach, both letters were able to clearly convey its purpose and that is the objective of business communication.


Kirkman, J. & Turk, C. (1989). Effective Writing: Improving Scientific, Technical, and Business Communication. London: E & FN Spon.

Sorensen, S. (Ed.) (2000) Webster’s New World Student Writing Handbook, 4th Ed. Cleaveland: Wiley Publishing Inc.

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