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Business communication ch 1 terms

Business ethics
Commonly accepted beliefs and principles in the business community for acceptable behavior
Caring
Understanding interests of others, cultivating a sense of community, and denizen accountability
Character
Reputation for staying true to commitments made to stakeholders and adhering to high moral and ethical values
Code of conduct
Code of ethics
Competence
Knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done
Corporate values
Stated and lived values of a company
Credibility
Your reputation for being trustworthy
Engagement
A measure of how much employees are connected emotionally to their work, how willing they are to expand extra effort to help their organizations meet their goals, and how much energy they have to reach those goals
Ethics
Rules of conduct or moral principals that guide individual or group behavior
Personal values
Those values that individuals prioritize and adhering to with corporate values in an important element of character
Post-trust Era
The public overwhelmingly views businesses as operating against the publics best interests
Stakeholder
Includes all groups in society affected by the business
Transparency
Sharing all relevant information with stakeholders
Three components of credibility
Competence, caring, and character
Fair test
Facts, access, impacts, respect

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