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Business Communication Today 12th edition ch 1

Communication is the process of
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) none of the above
A) transferring information and meaning
Improving your communication skills will enhance your career because
A) having great ideas won’t help you much, unless you can communicate them effectively.
B) the higher you rise in an organization, the more important your communication skills will be.
C) you’ll need to connect with decision makers outside of your area of expertise.
D) all of the above.
D) all of the above
All of the following except _______ will make your business messages more effective.
A) providing practical information
B) clarifying expectations and responsibilities
C) presenting information concisely and efficiently
D) discussing personal issues and complaining about problems
D) discussing personal issues and complaining about problems
Which one of the following is not one of the traits possessed by professionals
A) meeting minimum qualifications
B) Demonstrating a sense of etiquette
C) maintaining a positive outlook
D) Being dependable and accountable
A) meeting minimum qualifications
The quality of performing at a high level and conducting oneself with pride and purpose is known as
A) expediency.
B) professionalism.
C) entrepreneurialism.
D) impression management.
B) professionalism
According to the concept of emotional intelligence, if you’ll be speaking to people you don’t know and you can’t find out more about them
A) don’t worry because you can ad’ust

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to their needs
on the fly
B) always put your own needs before their needs
C) rely on chance and circumstance to help you relate to their needs.
D) use common sense and imagination to relate to their needs
D) use common sense and imagination to relate to their needs
Stakeholders affected by the quality of business communication include
A) customers.
B) employees.
C) suppliers.
D) all of the above.
D) all of the above.
Which of the following is not a characteristic of effective business messages
A) They provide practical information.
B) They present the writer’s opinions as facts.
C) They state precise audience responsibilities.
D) They highlight and summarize essential information.
B) They present the writer’s opinions as facts.
Business communication is often more demanding than social communication because communication on the job is affected by
A) the pervasiveness of technology.
B) the growing reliance on teamwork in business.
C) the globalization of business.
D) all of the above.
D) all of the above.
A flatter organizational structure
A) tends to increase the chance of communication breakdowns.
B) helps make communication flow more efficiently.
C) is obsolete now that social networking is so widespread.
D) is helpful for small companies only
B) helps make communication flow more efficiently.
The term corporate culture
refers to
A) the number of organizational levels within a corporation.
B) the extent to which corporations dominate a particular culture.
C) the mixture of values, traditions, and habits that give a company its atmosphere and personality.
D) a company’s sponsorship of events such as concerts and plays.
C) the mixture of values, traditions, and habits that give a company its atmosphere and personality.
An example of downward communication is
A) a junior staff person giving information to a staff supervisor.
B) a sales manager giving instructions to a salesperson.
C) an email message about sick leave from one staff secretary to another.
D) a company briefing held on the organization’s top floor.
B) a sales manager giving instructions to a salesperson.
An example of horizontal communication is
A) a junior staff person giving information to a staff supervisor.
B) a company briefing held on the organization’s ground floor.
C) an email message about sick leave sent from one department secretary to a secretary in a different department.
D) all of the above.
C) an email message about sick leave sent from one department secretary to a secretary in a different department.
Every organization has _________, which encompasses all communication that occurs outside the lines of command in the company’s organization structure.
A) a lateral communication network
B) a peer-to-peer communication network
C) an informal communication network
D) an adjacent communication network
C) an informal communication network
In most organizations, the rumor mill tends to be particularly active when
A) employees are satisfied with their jobs.
B) formal communication channels are working efficiently.
C) employees are wasting company time.
D) the formal communication network is not providing the information employees want.
D) the formal communication network is not providing the information employees want.

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