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Business Communications 1100

Expect employees to follow accepted standards
When it comes to grammar and spelling, todays employers generally
Open
A communication climate that promotes honesty and the sharing of negative information
Encoding
Expressing an idea in words or images within the communication process
Knowledge Workers
Knowledge WorkersEmployees at all levels of an organization who specialize in acquiring, processing, and communicating information.
To make your communication more effectiveClearly
Clearly address your audience’s wants and needs-not yours
Has an idea
In the first step of the communication process, the sender
Decoding
The receiver extracts the idea from the message in the ________ step of the communication process.
Sharing confidential information with a new employer about your previous (competing) employer’s major clientsWhich
Which of the following is an example of an ethical lapse?
Deciding whether or not to inform employees that layoffs are coming as they work on finishing a big project
Which of the following is an example of an ethical dilemma?
Matrix Structure
In which of the following organizational structures do employees report to two managers at the same time?
Destructive feedback delivers criticism with no guidance for improvement.
The primary difference between constructive feedback and destructive feedback isdestructive
Content
If you are listening mainly to understand the speaker’s message, you are engaging in ________ listening.
Lack of trust and poor communication
The two most common reasons for unsuccessful teamwork are
Self-Oriented Role
Group members who are motivated mainly to fulfill personal needs play a(n) ________ role.
Ensuring that all members have a clear and shared sense of purpose
You and several coworkers serve on a task force charged with updating the company personnel policy manual. To proceed effectively, you should concentrate on
avoid composing as a group
When composing collaborative messages, the best strategy is to
customers, shareholders, suppliers, employees
Stakeholders affected by the quality of business communication include
you should use frequent verbal responses (such as, “I see”) to show that you are listening.
When receiving business-realted phone calls
Should be circulated before the meeting providing participants with enough time to prepare.
A meeting agenda
Stealth
Attempting to promote products and services to customers who don’t know they’re being marketed to is known as ________ marketing.
Roberts Rules of Order
At the last staff meeting, someone suggested that using parliamentary procedure would help make the meetings more efficient. To learn more about parliamentary procedure, which of the following should you consult?
The process of transferring information and meaning.
Communication is
Recent college graduates who haven’t learned how to adapt to a professional environment
When it comes to communication skills employers express frustration with
An informal communication network.
Every organization has
The final step in the communication process is
The audience provides feedback to the sender

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