Business Communications Exam 4
a. Most job candidates can expect that their résumés and cover letters will be initially reviewed by a hiring committee.
b. The emphasis in today’s job market is on the applicant rather than on the employer.
c. Today’s employees will need constant retraining.
d. Employees today can
expect to stay in one career path.
a. researching salary, benefits, and job stability in a chosen field
b. developing an effective résumé to be sent to prospective employers
c. locating a specific job opening at a desirable company
d. identifying interests and evaluating qualifications
a. attending job fairs
c. reading newspaper classified ads
d. searching the Web
a. Post your résumé on every online site you can find.
b. Respond to “blind” job postings.
c. Limit personal
d. Use a catchy e-mail address such as [email protected] to generate interest in you and your résumé.
a. wait until a position is posted and then arrange a meeting with someone who is familiar with the company
b. arrange a meeting with people you know who work in your career field
c. develop a list of people whom you can contact
d. contact individuals in person or online to establish potential job leads and referrals
a. infographic résumé
b. chronological résumé
c. functional résumé
d. video résumé
a. infographic résumé
b. chronological résumé
c. functional résumé
d. video résumé
a. Comfortable with auditing procedures
b. Provided technical assistance to over 250 students and instructors in PC Lab
c. Proficient at using most popular computer programs
d. Performed bookkeeping tasks
a. Use action verbs to describe each job position and duty.
b. Describe each job using complete sentences.
c. Use personal pronouns (I, me, my) to personalize your résumé.
d. Include every job you have ever had to demonstrate your work ethic.
a. Include personal or character references.
b. Ask any reference for permission before using his or her name.
c. Incorporate a general statement such as “References furnished upon request” on his résumé instead of identifying each reference.
d. List his references directly on his résumé to save space.
a. incorporate images, colors, and designs to demonstrate your creative flair
b. focus on specific keywords or keyword phrases
c. use bullets to emphasize information
d. place information in tables or columns
a. E-portfolios are just as effective as print résumés for showcasing your talents and qualifications.
b. An e-portfolio is another name for an online résumé.
c. E-portfolios are generally accessed through websites.
d. E-portfolios can be seen by only a limited number of people.
a. Refer to the name of an employee in the company.
b. Write a cover letter only if requested by the employer.
c. Address your letter to a department or title such as Human Resources Department or Hiring Manager.
d. Use the indirect approach when writing your cover letter.
a. promote qualifications for the position
b. introduce the applicant
c. motivate action
d. ask for an interview
a. expand on the information in her résumé
b. state how much salary she expects
c. use indirect eye contact to show her willingness to cooperate
d. explain what negative experiences she had at her last job
a. Don’t ask the interviewer if you can call back in a few minutes if you are caught off guard by the phone call.
b. Avoid taking notes to keep all attention on the phone conversation.
c. Don’t reconfirm the date and the time of an interview to avoid sounding too eager.
d. Have a copy of your résumé near the phone.
a. learning from mistakes
b. handling difficult interpersonal situations
c. admitting your weaknesses
d. working on team projects
a. Remove any incriminating, provocative, or
distasteful photos, content, or links.
b. Join all groups or fan pages to market yourself.
c. Update your status frequently by letting others
know that you are searching for a new job.
d. Make your social networking pages public.
a. Avoid clarifying ambiguous questions because
it may appear that you are not listening.
b. Avoid gesturing by keeping your hands in your pockets.
c. Avoid addressing the interviewer by name.
d. Avoid chewing gum.
a. Tell them about your family.
b. Present a funny anecdote to demonstrate your sense of humor.
c. Relate educational, professional, or business-related strengths.
d. Develop success stories that take at least five minutes to convey.
a. What do you expect to be doing five years from now?
b. Tell me about yourself.
c. Describe a time when you worked effectively as part of a team.
d. Do you have any questions or anything you’d like to add?
a. What is your full name?
b. Are you available to work weekends and holidays?
c. Do you have any children?
d. Are you a citizen of the United States?
a. Reference the interview date, the precise job title, and the specific topics discussed in the interview.
b. Wait at least one week to send the message to avoid looking too eager.
c. Use the first-person pronoun “I” to personalize your message.
d. Include such phrases as “Thank you for taking the time to interview me.”
a. Wait until the interviewer contacts the reference.
b. Write an e-mail or letter informing your reference about the position, its requirements, and the recommendation deadline.
c. Wait at least one week following the interview to contact any reference.
d. Write a letter of recommendation for the reference, and send it to him or her to sign.
c. Career change
a. reminding the reader of your interest
b. asking why you haven’t heard a response yet
c. adding new qualifications
d. reviewing your strengths
a. indicating that you have a better job offer
b. reminding the employer of your strong educational background
c. thanking the employer for the job offer
d. asking the employer to hold the position for you just in case you change your mind
a. To solve problems
b. To convey information
c. To answer questions
d. To increase production
a. A report that tries to convince the board of directors to offer on-site child care
b. A memo report that provides two alternatives to the company’s order processing system and tries to persuade management to adopt the best one
c. A report that presents possible solutions to solve a company’s turnover problem
d. A report that shows a manufacturing firm has complied with environmental regulations
a. Introduction/Background, Discussion/Analysis, Summary
b. Introduction/Problem, Facts/Findings, Conclusions/Recommendations
c. Conclusion/Recommendations, Introduction/Problem, Facts/Findings
d. Introduction/Background, Facts/Findings, Summary
a. implement your research strategy
b. prepare a work plan
c. compose the first draft
d. analyze the problem and purpose
a. Should my report be analytical or informational in nature?
b. What sources should I consult to determine the significance and scope of the problem?
c. In what format should I present my findings?
d. What do my readers need to know about this topic?
a. list of all primary and secondary resources
b. detailed budget
c. list of visual aids
d. research strategy
a. personal observation
b. a study of primary data
c. a scientific investigation
d. a review of secondary data
a. Omit articles and prepositions.
b. Use verbs as search words and limit your search to one or two words.
c. Choose your favorite search tool to use exclusively.
d. Use uppercase letters for all searches.
a. Who is the intended audience based on content, tone, and style?
b. What is the date of the Web source?
c. Are there errors in spelling, grammar, or usage?
d. Who published the source?
a. What do you think of a flat-rate income tax?
b. Why are you in favor of a flat-rate income tax?
c. Do you approve of a flat-rate income tax?
d. What benefits do you think a flat-rate income tax will offer?
a. to demonstrate your command of the English language
b. to strengthen your argument
c. to protect yourself against charges of plagiarism
d. to save time
a. Scan the original to get a quick understanding.
b. Use synonyms periodically to replace some of the words in the original document.
c. Write your own version of the original document without looking it.
d. Use the same grammatical structure of the original document.
a. Pie chart
d. Line chart
a. pie chart
b. bar chart
d. line chart
a. Incorporate at least six graphics within a report to break up text and to provide visual relief.
b. Avoid citing any sources of graphics within a report because this information will be included at the end.
c. Introduce the graphic.
d. Use lots of color and decorations to demonstrate your artistic flair.
a. Pie charts
b. Decision matrices
a. appendixes and bibliography
b. executive summary and letter of transmittal
c. table of contents and introduction
d. conclusions and recommendations
a. Offer a 10 percent discount on a customer’s first online order.
b. Online shopping offers the greatest selection of merchandise.
c. Customer satisfaction is greatest when products are ordered over the telephone.
d. Forty-five percent of the respondents prefer to shop online.
a. preview the main points
b. analyze and interpret research findings
c. provide recommendations
d. cite evidence to justify the conclusions
c. For example
a. Use as many one-word headings as possible.
b. Incorporate at least one heading per page.
c. Use end punctuation on first- and second-level headings.
d. Express first- and second-level headings with all capital letters.
a. Use a consistent type font throughout the report.
b. Use a type size of 14 or larger in the body of the report to ensure readability.
c. Incorporate as many graphics and clip art as possible to break up the text.
d. Justify right margins.
a. itemizing expenses
b. summarizing main points
c. identifying the event
d. expressing appreciation
a. The primary purpose of analytical reports is to inform the reader.
b. Analytical reports are always written using the direct strategy.
c. Analytical reports emphasize facts.
d. Most analytical reports answer questions about specific problems and aid in decision making.
a. making a general reference to the problem in the subject line
b. describing in detail the problem or need your recommendation addresses
c. discussing alternative solutions
d. presenting the most promising alternative
a. Proposals are always formal.
b. Proposals are always intended for internal audiences.
c. Proposals are always unsolicited.
d. Proposals are written offers to solve problems, provide services, or sell equipment.
a. identify the problem
b. discuss your plan for solving the problem
c. highlight the writer’s qualifications
d. request approval
b. language use
d. size and format
a. A letter of transmittal should be included within an appendix to a formal proposal.
b. A letter of transmittal should be addressed to all recipients of the proposal.
c. A letter of transmittal should briefly present the major features and benefits of the proposal.
d. A letter of transmittal is an informational document.
a. letter of transmittal
d. grant proposal
a. A business plan is always an internal document seen only by company personnel.
b. A business plan helps manage a company and raise capital.
c. A business plan is an informative document.
d. A business plan represents a “wishlist” for start-up companies.
a. A mission statement should be incorporated within the company description section.
b. A mission statement should describe the reason an organization or program exists.
c. A mission statement should be written without a paragraph heading or bolding.
d. A mission statement should be at least three pages long to show potential investors that you are serious and thorough.
a. Formal reports explain how a company expects to achieve its marketing, financial, and operational goals.
b. Formal reports have fewer sections or components than informal reports.
c. Formal reports are written for only internal audiences.
d. Formal reports represent the end product of thorough investigation and analysis.
a. executive summary
a. executive summary
b. letter of transmittal
d. Findings Reveal Revenue and Employment Benefits
a. be written in first person
b. be expressed as numbered commands that are practical and evolve from the findings
c. be grouped in a paragraphs
d. introduce new information not previously discussed in the report
a. List of all sources cited in the report
b. Mission statement
c. Survey form
d. Executive summary
a. Write the easiest sections of a formal report after writing the most difficult sections.
b. Use first-person pronouns such as “I” and “we” to make a formal report more conversational.
c. Delay writing the report until you have collected all the data and drawn the primary conclusions.
d. Proofread and edit the first draft immediately after you complete it.
d. virtual presentation
a. crafting an effective introduction
b. incorporating effective visual aids
c. knowing your purpose
d. using supporting material
a. capture his audience’s attention
b. preview the main points of his presentation
c. establish his credibility with his audience
d. identify himself to his audience
c. Best case/worst case
a. include at least three animation effects
b. illustrate and simplify complex ideas
c. demonstrate your mastery of the software
d. include a graphic
a. memorize the presentation
b. deliver it extemporaneously
c. read from a manuscript or from preplanned notes
d. ad lib the presentation by developing and presenting the ideas as you think of them
a. Present your first sentence from memory.
b. Begin talking the moment you approach the audience.
c. Include anecdotes or digressions that occur to you on the spot.
d. Remain behind the podium throughout the presentation.
a. right before her conclusion
b. after she finishes her presentation
c. during her presentation
d. before her presentation begins
a. always deliver it using the direct strategy, making sure the main idea is delivered up front
b. break the presentation into short, discrete segments and to encourage discussion after each topic
c. present ideas quickly using longer sentences
d. incorporate lots of humor to make the audience feel at ease
a. Teams should begin by collecting information.
b. Teams should avoid determining a leader.
c. Teams should avoid conflict.
d. Teams should make meetings a top priority.
a. Slide decks, like PowerPoint slides, should follow the 6-x-6 rule.
b. Slide decks can deliver data, findings, and proposals to receivers who may not be able to attend a meeting and who find them easier to read and comprehend than reports.
c. Slide decks contain all text.
d. Slide decks contain less text than slides in a presentation.
a. Let the other person end the call.
b. Avoid smiling because the other person can’t see you.
c. Give a brief explanation of your reason for calling.
d. “Wing” your discussion to sound more human.
a. Answer her phone each time it rings so that she can avoid telephone tag.
b. Speak louder to ensure that her receiver can hear her.
c. Select a unique ringtone such as her favorite rap song to demonstrate her individuality.
d. Avoid conversations in public areas.
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