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Business Communications Exam 4

Which statement about employment in today’s world is most accurate?

a. Most job candidates can expect that their résumés and cover letters will be initially reviewed by a hiring committee.

b. The emphasis in today’s job market is on the applicant rather than on the employer.

c. Today’s employees will need constant retraining.

d. Employees today can
expect to stay in one career path.

c
Well-informed job candidates know that the first step in the employment process is ________ .

a. researching salary, benefits, and job stability in a chosen field

b. developing an effective résumé to be sent to prospective employers

c. locating a specific job opening at a desirable company

d. identifying interests and evaluating qualifications

d
Most jobs today are found by ________ .

a. attending job fairs

b. networking

c. reading newspaper classified ads

d. searching the Web

b
What is the best advice to follow when searching for a job online?

a. Post your résumé on every online site you can find.

b. Respond to “blind” job postings.

c. Limit personal
information

d. Use a catchy e-mail address such as [email protected] to generate interest in you and your résumé.

c
To build a personal network, you should do all of the following except ________ .

a. wait until a position is posted and then arrange a meeting with someone who is familiar with the company

b. arrange a meeting with people you know who work in your career field

c. develop a list of people whom you can contact

d. contact individuals in person or online to establish potential job leads and referrals

a
Which social media site is currently the top site for job seekers?

a. Facebook

b. Twitter

c. Jobster

d. LinkedIn

d
Because it emphasizes a candidate’s education and work record, most recruiters favor a ________ .

a. infographic résumé

b. chronological résumé

c. functional résumé

d. video résumé

b
An effective résumé style for a recent graduate who has good skills and limited work experience is the ________ .

a. infographic résumé

b. chronological résumé

c. functional résumé

d. video résumé

c
Which of the following “Summary of Qualifications” statements is most effective?

a. Comfortable with auditing procedures

b. Provided technical assistance to over 250 students and instructors in PC Lab

c. Proficient at using most popular computer programs

d. Performed bookkeeping tasks

b
What is the best advice to follow when creating the “Work Experience” or “Employment History” section of your résumé?

a. Use action verbs to describe each job position and duty.

b. Describe each job using complete sentences.

c. Use personal pronouns (I, me, my) to personalize your résumé.

d. Include every job you have ever had to demonstrate your work ethic.

a
Landon is putting together his reference list. What advice should he follow?

a. Include personal or character references.

b. Ask any reference for permission before using his or her name.

c. Incorporate a general statement such as “References furnished upon request” on his résumé instead of identifying each reference.

d. List his references directly on his résumé to save space.

b
In preparing a résumé that will be scanned, you should ________ .

a. incorporate images, colors, and designs to demonstrate your creative flair

b. focus on specific keywords or keyword phrases

c. use bullets to emphasize information

d. place information in tables or columns

b
Which statement is most accurate regarding e-portfolios?

a. E-portfolios are just as effective as print résumés for showcasing your talents and qualifications.

b. An e-portfolio is another name for an online résumé.

c. E-portfolios are generally accessed through websites.

d. E-portfolios can be seen by only a limited number of people.

c
What is the best advice for preparing a cover message for a solicited job?

a. Refer to the name of an employee in the company.

b. Write a cover letter only if requested by the employer.

c. Address your letter to a department or title such as Human Resources Department or Hiring Manager.

d. Use the indirect approach when writing your cover letter.

a
The body of a customized cover message should ________ .

a. promote qualifications for the position

b. introduce the applicant

c. motivate action

d. ask for an interview

a
Most of today’s workers will be employed with one company during their careers.

a. True

b. False

b
The best way to find a job online is at a company’s own website.

a. True

b. False

a
Most job openings are announced or advertised.

a. True

b. False

b
In today’s competitive job market, you must build and a polish a personal brand.

a. True

b. False

a
A résumé should always be one page in length.

a. True

b. False

b
The following is a well-written career objective: To obtain an entry-level position as an information technology specialist with the opportunity for advancement.

a. True

b. False

b
Under the “Education” section of your résumé, you should list all courses you have taken.

a. True

b. False

b
If you have three or more awards or honors, highlight them by listing them under a separate heading in your résumé.

a. True

b. False

a
In today’s competitive job market, it is permissible to embellish your job title and duties.

a. True

b. False

b
If an advertisement doesn’t request that you include a customized cover message with your résumé, don’t submit one.

a. True

b. False

b
During her job interview, Jasmine should try to convince the employer of her potential, learn about the job and the company, and ________ .

a. expand on the information in her résumé

b. state how much salary she expects

c. use indirect eye contact to show her willingness to cooperate

d. explain what negative experiences she had at her last job

a
Which is the most common type of interview?

a. Panel

b. One-on-one

c. Stress

d. Group

b
A ________ interview is usually conducted by a people who will be the job candidate’s supervisors or colleagues.

a. stress

b. sequential

c. placement

d. panel

d
To make a positive first impression during your first phone conversation with a potential employer, what tip should you practice?

a. Don’t ask the interviewer if you can call back in a few minutes if you are caught off guard by the phone call.

b. Avoid taking notes to keep all attention on the phone conversation.

c. Don’t reconfirm the date and the time of an interview to avoid sounding too eager.

d. Have a copy of your résumé near the phone.

d
Prior to a job interview, you should develop success stories that demonstrate all of the following except ________ .

a. learning from mistakes

b. handling difficult interpersonal situations

c. admitting your weaknesses

d. working on team projects

c
To manage your online presence, which of the following tips should you practice?

a. Remove any incriminating, provocative, or
distasteful photos, content, or links.

b. Join all groups or fan pages to market yourself.

c. Update your status frequently by letting others
know that you are searching for a new job.

d. Make your social networking pages public.

a
To send positive nonverbal messages and to act professionally during an interview, which suggestion should you follow?

a. Avoid clarifying ambiguous questions because
it may appear that you are not listening.

b. Avoid gesturing by keeping your hands in your pockets.

c. Avoid addressing the interviewer by name.

d. Avoid chewing gum.

d
One of the first questions you may be asked in an interview is “Tell me about yourself.” What is the best advice for answering this question?

a. Tell them about your family.

b. Present a funny anecdote to demonstrate your sense of humor.

c. Relate educational, professional, or business-related strengths.

d. Develop success stories that take at least five minutes to convey.

c
Which of the following is an example of a behavioral interview question?

a. What do you expect to be doing five years from now?

b. Tell me about yourself.

c. Describe a time when you worked effectively as part of a team.

d. Do you have any questions or anything you’d like to add?

c
Which of the following interview questions is illegal and inappropriate?

a. What is your full name?

b. Are you available to work weekends and holidays?

c. Do you have any children?

d. Are you a citizen of the United States?

c
When writing an interview thank-you message, what is the best advice to follow?

a. Reference the interview date, the precise job title, and the specific topics discussed in the interview.

b. Wait at least one week to send the message to avoid looking too eager.

c. Use the first-person pronoun “I” to personalize your message.

d. Include such phrases as “Thank you for taking the time to interview me.”

a
When you must contact your references following an interview, what advice should you follow?

a. Wait until the interviewer contacts the reference.

b. Write an e-mail or letter informing your reference about the position, its requirements, and the recommendation deadline.

c. Wait at least one week following the interview to contact any reference.

d. Write a letter of recommendation for the reference, and send it to him or her to sign.

b
When completing an application form, you should be prepared to explain the reasons for leaving previous positions. Avoid words or phrases such as ________ .
a. Seasonal
b. Quit
c. Career change
d. Relocation
b
When writing an application or résumé follow-up message, you should open the message by ________ .
a. reminding the reader of your interest
b. asking why you haven’t heard a response yet
c. adding new qualifications
d. reviewing your strengths
a
When turning down a job offer, show your professionalism by ________ .
a. indicating that you have a better job offer
b. reminding the employer of your strong educational background
c. thanking the employer for the job offer
d. asking the employer to hold the position for you just in case you change your mind
c
The job interview is a one-way street. You are being judged by the employer.
a. True
b. False
b
Because a screening interview is typically short, you need not worry about selling your qualifications.
a. True
b. False
b
You should research the target company after you have been offered the position.
a. True
b. False
b
During an interview reveal two to three of your weaknesses to make yourself look human.
a. True
b. False
b
When responding to behavioral interview questions, you should briefly explain the situation and describe the problem or task, your action, and its results.
a. True
b. False
a
When asked whether you have any questions, the worst thing you can do is say “No.”
a. True
b. False
a
Follow-up letters are most effective if sent immediately after the interview.
a. True
b. False
a
When completing a job application form, leave blank the sections that don’t apply to you.
a. True
b. False
b
Although you will likely discuss your resignation in person with your supervisor, it is a good idea to document your resignation by writing a formal letter.
a. True
b. False
a
Which of the following is not a purpose for a business report?
a. To solve problems
b. To convey information
c. To answer questions
d. To increase production
d
Which of the following reports is an example of an informational report?
a. A report that tries to convince the board of directors to offer on-site child care
b. A memo report that provides two alternatives to the company’s order processing system and tries to persuade management to adopt the best one
c. A report that presents possible solutions to solve a company’s turnover problem
d. A report that shows a manufacturing firm has complied with environmental regulations
d
Tania will be writing an analytical report that discusses three potential new locations for her company. She wants to follow the indirect strategy. How should she organize her report?
a. Introduction/Background, Discussion/Analysis, Summary
b. Introduction/Problem, Facts/Findings, Conclusions/Recommendations
c. Conclusion/Recommendations, Introduction/Problem, Facts/Findings
d. Introduction/Background, Facts/Findings, Summary
b
The first step in writing a report is to ________ .
a. implement your research strategy
b. prepare a work plan
c. compose the first draft
d. analyze the problem and purpose
d
Which question should you ask to anticipate your audience?
a. Should my report be analytical or informational in nature?
b. What sources should I consult to determine the significance and scope of the problem?
c. In what format should I present my findings?
d. What do my readers need to know about this topic?
d
A good work plan for a business research project should include a statement of the problem, a statement of purpose, a tentative outline, a work schedule, and a ________ .
a. list of all primary and secondary resources
b. detailed budget
c. list of visual aids
d. research strategy
d
Nearly every written report should begin with ________ .
a. personal observation
b. a study of primary data
c. a scientific investigation
d. a review of secondary data
d
Which of the following is the best advice for searching the Web?
a. Omit articles and prepositions.
b. Use verbs as search words and limit your search to one or two words.
c. Choose your favorite search tool to use exclusively.
d. Use uppercase letters for all searches.
a
Web sources should be evaluated for their authority, content, accuracy, and currency. What question should you ask to determine the currency of a Web source?
a. Who is the intended audience based on content, tone, and style?
b. What is the date of the Web source?
c. Are there errors in spelling, grammar, or usage?
d. Who published the source?
b
Which of the following is the best question to include in a mail survey?
a. What do you think of a flat-rate income tax?
b. Why are you in favor of a flat-rate income tax?
c. Do you approve of a flat-rate income tax?
d. What benefits do you think a flat-rate income tax will offer?
c
All of the following are reasons for documenting report data except ________ .
a. to demonstrate your command of the English language
b. to strengthen your argument
c. to protect yourself against charges of plagiarism
d. to save time
a
To help you paraphrase effectively, which of the following should you practice?
a. Scan the original to get a quick understanding.
b. Use synonyms periodically to replace some of the words in the original document.
c. Write your own version of the original document without looking it.
d. Use the same grammatical structure of the original document.
c
What is the most frequently used graphic in a report?
a. Pie chart
b. Flowchart
c. Table
d. Line chart
c
A ________ is especially effective in comparing related items, illustrating changes in data over time, and showing segments as a part of the whole.
a. pie chart
b. bar chart
c. table
d. line chart
b
What is the best advice to follow when incorporating graphics within the body of a report?
a. Incorporate at least six graphics within a report to break up text and to provide visual relief.
b. Avoid citing any sources of graphics within a report because this information will be included at the end.
c. Introduce the graphic.
d. Use lots of color and decorations to demonstrate your artistic flair.
c
Based on their function, business reports usually fall into one of two categories: informational or analytical.
a. True
b. False
a
Analytical and informational reports are always written using a letter format.
a. True
b. False
b
Whether preparing an analytical or informational report, you do not need to prepare a purpose statement.
a. True
b. False
b
Anticipating the audience helps writers determine how much background material to include, how much detail to add, and what method of organization and presentation to follow.
a. True
b. False
a
Secondary data result from firsthand experience and observation.
a. True
b. False
b
As a writer of business reports, you will probably begin your secondary research with electronic resources.
a. True
b. False
a
Plagiarism is the act of using another’s ideas without proper documentation.
a. True
b. False
a
As long as you paraphrase the information you find during your research, you don’t have to give credit to the original source.
a. True
b. False
b
Incorporating graphics within a report can clarify data.
a. True
b. False
a
The major advantage of line charts is that they show changes over time, thus indicating trends.
a. True
b. False
a
What tool is best to analyze verbal data?
a. Pie charts
b. Decision matrices
c. Tables
d. Grids
d
The most widely read portions of a report are generally the sections devoted to the ________ .
a. appendixes and bibliography
b. executive summary and letter of transmittal
c. table of contents and introduction
d. conclusions and recommendations
d
Select the best wording for a recommendation.
a. Offer a 10 percent discount on a customer’s first online order.
b. Online shopping offers the greatest selection of merchandise.
c. Customer satisfaction is greatest when products are ordered over the telephone.
d. Forty-five percent of the respondents prefer to shop online.
a
A manager at General Electric is preparing a sales report presenting the results of three of GE’s divisions. This report should be organized by ________ .
a. criteria
b. time
c. component
d. convention
c
A good introductory paragraph for a business report should tell the purpose of the report, describe the significance of the topic, and ________ .
a. preview the main points
b. analyze and interpret research findings
c. provide recommendations
d. cite evidence to justify the conclusions
a
Which of the following transitions is best to clarify points?
a. However
b. Consequently
c. For example
d. Additionally
c
When creating headings for a report, which of these principles should you follow?
a. Use as many one-word headings as possible.
b. Incorporate at least one heading per page.
c. Use end punctuation on first- and second-level headings.
d. Express first- and second-level headings with all capital letters.
b
________ reports are written at regular intervals to keep management informed of operations and activities.
a. Periodic
b. Analytical
c. Investigative
d. Conference
a
What advice should you follow to produce professional-looking reports?
a. Use a consistent type font throughout the report.
b. Use a type size of 14 or larger in the body of the report to ensure readability.
c. Incorporate as many graphics and clip art as possible to break up the text.
d. Justify right margins.
a
Megan is preparing her trip report. She should begin her report by ________ .
a. itemizing expenses
b. summarizing main points
c. identifying the event
d. expressing appreciation
c
Which statement regarding analytical reports is most accurate?
a. The primary purpose of analytical reports is to inform the reader.
b. Analytical reports are always written using the direct strategy.
c. Analytical reports emphasize facts.
d. Most analytical reports answer questions about specific problems and aid in decision making.
d
In preparing a justification/recommendation report in which you anticipate reader opposition, you should begin by ________ .
a. making a general reference to the problem in the subject line
b. describing in detail the problem or need your recommendation addresses
c. discussing alternative solutions
d. presenting the most promising alternative
a
________ reports examine problems with two or more solutions.
a. Justification
b. Progress
c. Yardstick
d. Recommendation
c
The median represents the midpoint in a group of figures arranged from lowest to highest.
a. True
b. False
a
A decision matrix grid can be helpful for managers when they must make a decision based on a number of complex options.
a. True
b. False
a
Any set of data can produce only one set of conclusions.
a. True
b. False
b
When presenting recommendations, always include such words as “maybe” or “perhaps” within the recommendations to demonstrate your objectivity.
a. True
b. False
b
Agendas, minutes of meetings, progress reports, and procedures are usually organized by time.
a. True
b. False
a
Talking headings show the outline of a report but provide little insight for readers.
a. True
b. False
b
Short informational reports should be organized using the direct strategy.
a. True
b. False
a
A summary should condense the original ideas by 25 to 30 percent.
a. True
b. False
b
Feasibility reports are usually internal reports written to evaluate whether a course of action should be taken.
a. True
b. False
a
All reports, whether analytical or information, should be delivered in paper copy.
a. True
b. False
b
Which statement regarding proposals is most accurate?
a. Proposals are always formal.
b. Proposals are always intended for internal audiences.
c. Proposals are always unsolicited.
d. Proposals are written offers to solve problems, provide services, or sell equipment.
d
he background section of an informal proposal should ________ .
a. identify the problem
b. discuss your plan for solving the problem
c. highlight the writer’s qualifications
d. request approval
a
Formal proposals differ from informal proposals in ________ .
a. tone
b. language use
c. style
d. size and format
d
What statement about a letter of transmittal for a formal proposal is most accurate?
a. A letter of transmittal should be included within an appendix to a formal proposal.
b. A letter of transmittal should be addressed to all recipients of the proposal.
c. A letter of transmittal should briefly present the major features and benefits of the proposal.
d. A letter of transmittal is an informational document.
c
A(n) ________ is a formal proposal submitted to a government or civilian organization that explains a project, outlines its budget, and requests money.
a. letter of transmittal
b. RFP
c. budget
d. grant proposal
d
What statement about a business plan is most accurate?
a. A business plan is always an internal document seen only by company personnel.
b. A business plan helps manage a company and raise capital.
c. A business plan is an informative document.
d. A business plan represents a “wishlist” for start-up companies.
b
Which statement regarding a mission statement is most accurate?
a. A mission statement should be incorporated within the company description section.
b. A mission statement should describe the reason an organization or program exists.
c. A mission statement should be written without a paragraph heading or bolding.
d. A mission statement should be at least three pages long to show potential investors that you are serious and thorough.
b
Which statement about a formal report is most accurate?
a. Formal reports explain how a company expects to achieve its marketing, financial, and operational goals.
b. Formal reports have fewer sections or components than informal reports.
c. Formal reports are written for only internal audiences.
d. Formal reports represent the end product of thorough investigation and analysis.
d
The part of a formal report that highlights the important points for people who may not have time to read the entire report is the ________ .
a. executive summary
b. budget
c. introduction
d. authorization
a
An executive summary of a formal report is usually no longer than ________ percent of the original document.
a. 10
b. 15
c. 5
d. 1
a
The section of a formal report that discusses, analyzes, interprets, and evaluates the research findings or solution is the ________ .
a. executive summary
b. letter of transmittal
c. introduction
d. body
d
Which of the following is an example of a talking heading?
a. Findings
b. Survey
c. Discussion
d. Findings Reveal Revenue and Employment Benefits
d
If your report requires that you make recommendations, they should ________ .
a. be written in first person
b. be expressed as numbered commands that are practical and evolve from the findings
c. be grouped in a paragraphs
d. introduce new information not previously discussed in the report
b
What item would be most appropriate to include in an appendix of a report?
a. List of all sources cited in the report
b. Mission statement
c. Survey form
d. Executive summary
c
What tip should you follow when writing a formal report?
a. Write the easiest sections of a formal report after writing the most difficult sections.
b. Use first-person pronouns such as “I” and “we” to make a formal report more conversational.
c. Delay writing the report until you have collected all the data and drawn the primary conclusions.
d. Proofread and edit the first draft immediately after you complete it.
c
Proposals are written for only external audiences.
a. True
b. False
b
The budget section of a proposal represents a contract.
a. True
b. False
a
Because most proposals don’t contain an index, the table of contents becomes quite important.
a. True
b. False
a
The body of a grant proposal should demonstrate that a problem exists and that the proposal can solve the problem.
a. True
b. False
a
Leon should discuss the strengths and weaknesses of his direct and indirect competitors in the market analysis section of his business plan.
a. True
b. False
a
Many investors consider the operations and management section of a business plan to be the most important factor in assessing business potential.
a. True
b. False
a
Often the easiest way to begin an executive summary is with the words “The purpose of this report is to …”
a. True
b. False
a
The scope section of a formal report may include quotes from experts or cite newspapers, journals, books, Web resources, and other secondary sources to establish the importance of a topic.
a. True
b. False
b
The most important section of a formal report is the body.
a. True
b. False
a
Jason is proofreading the final copy of his report for the third time. At this point he should be checking for spelling, punctuation, grammar, and other mechanical errors.
a. True
b. False
b
A ________ is a Web-based presentation, lecture, workshop, or seminar that is transmitted digitally, with or without video.
a. webinar
b. podcast
c. briefing
d. virtual presentation
a
The most important part of a presentation is ________ .
a. crafting an effective introduction
b. incorporating effective visual aids
c. knowing your purpose
d. using supporting material
c
Members of a(n) ________ audience have short attention spans and may attend a presentation against their will.
a. uninterested
b. hostile
c. neutral
d. friendly
a
At the beginning of his oral presentation, Grant uses a quotation from Abraham Lincoln. Grant is attempting to ________ .
a. capture his audience’s attention
b. preview the main points of his presentation
c. establish his credibility with his audience
d. identify himself to his audience
a
Melanie will be giving a presentation that outlines six reasons her company should change its inventory method. What organizational strategy would work best?
a. Geography/space
b. Importance
c. Best case/worst case
d. Chronology
b
When developing a multimedia presentation using PowerPoint, what is the maximum number of bullets you should generally use per slide?
a. 8
b. 3
c. 10
d. 6
d
Every PowerPoint slide should generate interest, highlight points, introduce or review key points, provide a transition, or ________ .
a. include at least three animation effects
b. illustrate and simplify complex ideas
c. demonstrate your mastery of the software
d. include a graphic
b
The best delivery technique for a presentation is to ________ .
a. memorize the presentation
b. deliver it extemporaneously
c. read from a manuscript or from preplanned notes
d. ad lib the presentation by developing and presenting the ideas as you think of them
b
To stay in control during your talk, to build credibility, and to engage your audience, which of these guidelines should you follow?
a. Present your first sentence from memory.
b. Begin talking the moment you approach the audience.
c. Include anecdotes or digressions that occur to you on the spot.
d. Remain behind the podium throughout the presentation.
a
Sonia wants to provide her audience with copies of her PowerPoint slides to use for future reference. The best time to distribute her handouts is ________ .
a. right before her conclusion
b. after she finishes her presentation
c. during her presentation
d. before her presentation begins
b
An effective technique for making a presentation to a cross-cultural audience is to ________ .
a. always deliver it using the direct strategy, making sure the main idea is delivered up front
b. break the presentation into short, discrete segments and to encourage discussion after each topic
c. present ideas quickly using longer sentences
d. incorporate lots of humor to make the audience feel at ease
b
Which statement is most accurate regarding team-based written and oral presentations?
a. Teams should begin by collecting information.
b. Teams should avoid determining a leader.
c. Teams should avoid conflict.
d. Teams should make meetings a top priority.
d
Which statement about slide decks is most accurate?
a. Slide decks, like PowerPoint slides, should follow the 6-x-6 rule.
b. Slide decks can deliver data, findings, and proposals to receivers who may not be able to attend a meeting and who find them easier to read and comprehend than reports.
c. Slide decks contain all text.
d. Slide decks contain less text than slides in a presentation.
b
When placing a telephone call, which of these guidelines should you follow?
a. Let the other person end the call.
b. Avoid smiling because the other person can’t see you.
c. Give a brief explanation of your reason for calling.
d. “Wing” your discussion to sound more human.
c
Lisa is beginning a new position. What advice should she follow when using her smartphone to receive and to make phone calls?
a. Answer her phone each time it rings so that she can avoid telephone tag.
b. Speak louder to ensure that her receiver can hear her.
c. Select a unique ringtone such as her favorite rap song to demonstrate her individuality.
d. Avoid conversations in public areas.
d
Every presentation should focus on audience benefits.
a. True
b. False
a
The two most powerful keys to audience comprehension are good organization and intentional repetition.
a. True
b. False
a
The body of a short presentation (20 or fewer minutes) should focus on five to seven main points.
a. True
b. False
b
An oral presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement.
a. True
b. False
a
You should add animation features to a multimedia presentation only if doing so helps convey your message or adds interest to the content.
a. True
b. False
a
Nearly everyone, even experienced speakers, has some degree of stage fright before speaking.
a. True
b. False
a
When you make a mistake during a presentation, apologize to your audience.
a. True
b. False
b
Most nonnative speakers of English understand written text much better than they comprehend spoken English.
a. True
b. False
a
When a group or team begins to work together on a document or a presentation, the group’s first action should be assigning tasks and establishing deadlines for team members.
a. True
b. False
b
When answering a telephone call for a coworker, it is better to say “She’s away from her desk right now” or “He’s out of the office” rather than to report the colleague’s exact whereabouts.
a. True
b. False
a

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