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Business Communications Final

Which of the following is not a typical purpose of most business presentations?
a. explaining
b. motivating
c. reporting
d. persuading
e. enhancing
e. enhancing
A publisher’s presentation to a group of authors to describe how the publishing process works has the purpose of
a. reporting.
b. explaining.
c. persuading.
d. motivating.
e. lecturing.
b. explaining.
A presentation that brings sales representatives up to date on new products has the purpose of
a. reporting.
b. explaining.
c. lecturing.
d. persuading.
e. motivating.
a. reporting.
Knowing your purpose enables you to _____ after you deliver your presentation.
a. analyze your audience
b. understand your audience’s motivations
c. evaluate the quality of data
d. review the quality of visual aids
e. judge your effectiveness
e. judge your effectiveness
Identify a psychological need that you should analyze when learning about the audience for an oral presentation.
a. age
b. organizational status
c. attitudes
d. education
e. demographics
c. attitudes
If you believe your listeners are likely to be hostile to you or your message, your presentation will have to
a. include few examples to avoid overwhelming the audience.
b. be more modest, downplaying your credentials.
c. use language that is familiar to the majority of the audience.
d. establish your credibility and possibly quote other experts.
e. use complex terminology to demonstrate your mastery of the material.
d. establish your credibility and possibly quote other experts.
Which of the following is not a recommended guideline for preparing notes for a presentation?
a. Number the pages or index cards.
b. Use large size letters on your note cards.
c. Type the notes in all capital letters for easy reading.
d. Write on only one side of the note card.
e. Consider including notes about emphasis and pauses.
c. Type the notes in all capital letters for easy reading.
The audience is probably the most judgmental during the _____ of the presentation.
a. opening
b. middle
c. ending
d. question-and-answer period
e. summary
a. opening
Which of the following is not an effective attention-getter for a business presentation?
a. quoting a well-known individual
b. joking about the bad food served before the presentation
c. presenting a hypothetical situation to stimulate thought about the topic
d. stating a startling fact or statistic
e. discussing a personal experience that relates to the topic of the presentation
b. joking about the bad food served before the presentation
Which opening sentence weakens your credibility as a speaker?
a. Give us liberty, or give us death.
b. During the next hour, 30 people will die in car crashes.
c. How many people feel tied to their cell phones?
d. I wish I had had more time to prepare for this presentation.
e. Today, I’ll cover three ways to get the most from your paycheck.
d. I wish I had had more time to prepare for this presentation.
When planning the opening of your presentation, your aim is to do all of the following except
a. capture audience interest.
b. build rapport with your listeners.
c. make a good first impression on the audience.
d. introduce the topic.
e. make excuses for your lack of time or preparation.
e. make excuses for your lack of time or preparation.
A presentation that first mentions unsafe working conditions and how this contributes to high employee turnover, followed by suggested remedies, follows the _____ organizational plan.
a. criteria
b. order of importance
c. direct sequence
d. chronological
e. cause/effect/solution
e. cause/effect/solution
Which of the following is not credible evidence you can use to support a point in your presentation?
a. specific examples
b. actual experiences
c. facts and statistics
d. emotional language
e. quotes from experts
d. emotional language
Which organizational plan is most effective to discuss various alternatives based on particular conditions or standards?
a. criteria
b. order of importance
c. direct sequence
d. chronological
e. cause/effect/solution
a. criteria
A presentation that discusses a sudden number of cases of employee illness, the source of the illness, and remedies follows the _____ organizational plan.
a. criteria
b. order of importance
c. direct sequence
d. chronological
e. cause/effect/solution
e. cause/effect/solution
Information in a status report would generally be sequenced in which of the following organizational plans?
a. criteria
b. chronological
c. direct organization
d. order of importance
e. cause/effect/solution
d. order of importance
When discussing a proposal that has minor negative points, you should
a. address the points in detail.
b. discredit the negative points.
c. be prepared to discuss the negative points if questions arise.
d. start with a defensive attitude to prove that your proposal is valid.
e. do all of these.
c. be prepared to discuss the negative points if questions arise.
The ending of your presentation should
a. summarize the main points of the presentation.
b. include a quotation from a famous person.
c. be “I see that time is running out.”
d. avoid conclusions and recommendations because they will bias the reaction of the audience.
e. contain trivial details that the audience is unlikely to remember.
a. summarize the main points of the presentation.
Which of the following should you keep in mind about humor in presentations?
a. Avoid humor when covering very serious topics.
b. Offensive language and singling out a particular ethnic group are never appropriate.
c. “I heard a funny story the other day” is not an effective lead-in to humorous remarks.
d. Humor is most effective if it comes as a surprise to the audience.
e. all of these
e. all of these
Identify the correct statement about collaborative presentations.
a. The coordinator should ensure that all group members receive equal “podium time” while making the presentation.
b. Each group member should be involved with all aspects of the presentation, ranging from researching to developing visual aids.
c. As long as individual members practice their sections, a full rehearsal is not necessary.
d. The overall presentation must sound as if it were prepared and given by one individual.
e. Definite breaks should be obvious from speaker to speaker and topic to topic.
d. The overall presentation must sound as if it were prepared and given by one individual.
A presentation team coordinator should do all of the following except
a. schedule members to share all tasks equally.
b. allow enough time to prepare.
c. tap into each team member’s strengths.
d. give public recognition equally regardless of the “podium” time assigned to each.
e. consider time restraints.
a. schedule members to share all tasks equally.
What are the best colors to wear when you participate in a video presentation?
a. shades of blue
b. contrasting colors
c. bright reds
d. greens and yellows
e. white and beige
a. shades of blue
Which of the following behaviors is appropriate when you are being videotaped for a presentation?
a. Focus your eyes immediately above the camera.
b. Use many gestures to communicate emotions.
c. Walk a step or two back and forth as if you were on a stage in front of a live audience.
d. Speak louder than you normally would.
e. Look directly into the camera for as long as possible.
e. Look directly into the camera for as long as possible.
All of the following will help achieve coherence in a team presentation except
a. using a presentation template so visual aids look consistent.
b. defining a technical term every time it is used, to avoid confusion.
c. deciding beforehand on the best tone, format, and organization.
d. deciding in advance how to refer to visual aids—as charts, slides, overheads, or some other word.
e. monitoring the presentation for semantic consistency.
b. defining a technical term every time it is used, to avoid confusion.
When rehearsing a team presentation, you should
a. aim your remarks at the highest-ranking person in the audience.
b. refrain from adding to another member’s response unless you are mentioning an omission.
c. give feedback tactfully and accept it gracefully.
d. pay attention to your posture to convey confidence and credibility.
e. encourage spontaneity in introductions to build rapport.
c. give feedback tactfully and accept it gracefully.
When you are the camera operator for a video presentation, you should
a. plan to use all the raw material you shoot for a complete and cohesive presentation.
b. think in terms of what the audience will see, not the raw footage you are shooting.
c. encourage the speaker to move spontaneously and freely in a wide area.
d. keep the camera on the speaker, even when visuals are being discussed.
e. use the zoom and camera movement to emphasize positive aspects of the speaker’s talk.
b. think in terms of what the audience will see, not the raw footage you are shooting.
If you are operating the video camera, one thing you should not do is
a. brace the camera against your body if you have no tripod.
b. control the noise level in the room.
c. check the camera batteries and have spares on hand.
d. move the camera quickly, with a jerking motion.
e. frame the person in the camera with a one-inch border.
d. move the camera quickly, with a jerking motion.
How does the audience typically perceive a presenter who does not use visual aids?
a. interesting
b. professional, yet exciting
c. not as well prepared
d. energetic
e. extremely well prepared
c. not as well prepared
Which of the following is not a characteristic of transparencies?
a. difficult to produce
b. inexpensive
c. simple to update
d. most frequently used visual aid
e. can be used in lighted rooms
a. difficult to produce
Which of the following is not a guideline for giving an electronic presentation?
a. Turn off screen savers during the presentation.
b. Use sound every chance you can throughout the presentation.
c. Make sure that colors are appropriate and accurate.
d. Use consistent transition effects.
e. Make sure that you are visible during the presentation.
b. Use sound every chance you can throughout the presentation.
What term refers to displaying one bulleted item at a time in an electronic presentation?
a. kerning
b. keystoning
c. projection
d. build effect
e. none of these
d. build effect
All of the following are true about preparing visual aids except
a. novice presenters use visuals as a crutch.
b. with visual aids, less is more.
c. take advantage of existing graphics to transfer to the screen as is.
d. avoid too many visual aids.
e. test readability from the back of the room before presenting.
c. take advantage of existing graphics to transfer to the screen as is.
When preparing visual aids, you should
a. use about 10 lines of text per visual.
b. use fewer than 41 characters per line.
c. type the text in all capital letters.
d. vary the color scheme throughout the visuals.
e. do all of these.
b. use fewer than 41 characters per line.
Which of the following is not good practice when using visual aids?
a. confirm that the equipment works
b. focus equipment
c. make image clearly readable from the farthest seat
d. use a keystoning effect whenever possible
e. avoid walking in front of the projected image
d. use a keystoning effect whenever possible
What can you do to minimize or avoid potential problems during a presentation?
a. Number the slides or transparencies sequentially in case you drop them.
b. Keep an extra bulb handy in case the projection bulb burns out
c. Be prepared to give your presentation without the visual aids if necessary.
d. Be sure you know how to use the equipment.
e. all of these
e. all of these
Which of the following guidelines should you follow?
a. Speak in a formal tone.
b. Maintain a consistent volume.
c. Speak slightly slower than you normally do in regular conversation.
d. Pronounce difficult words as fast as you can to get past them.
e. Speak slower when summarizing points.
c. Speak slightly slower than you normally do in regular conversation.
Practicing the presentation includes all of the following except
a. simulating the conditions of the meeting room as closely as possible.
b. always standing while practicing.
c. videotaping your rehearsals.
d. speaking in a slightly slower conversational tone.
e. practicing an important presentation at least twice.
e. practicing an important presentation at least twice.
If you are speaking after a meal, you should
a. eat a lot so that your stomach does not growl.
b. drink as much water as possible so your mouth does not get dry.
c. avoid heavy sauces.
d. have white wine to relax you.
e. do all of these.
c. avoid heavy sauces.
If your mind goes blank during a presentation, you should
a. keep talking even if you repeat what you’ve just said.
b. apologize for losing your place.
c. try to tell a joke to take up some time while you figure out where you got lost.
d. start at the beginning of the speech again.
e. excuse yourself to go the restroom to collect your thoughts.
a. keep talking even if you repeat what you’ve just said.
Dress code for a presentation includes all of the following except:
a. Dress slightly dressier than the audience.
b. Always wear short sleeves when presenting.
c. The best skirt length for women is mid knee for short women and below the knee for taller women.
d. The tip of a man’s tie should hit the middle of his belt buckle.
e. Shoes should be the same color or darker than the skirt or pants.
b. Always wear short sleeves when presenting.
To avoid or lessen tension, follow all of these guidelines except:
a. Concentrate only on friendly faces.
b. Overprepare.
c. Memorize the first few sentences.
d. Join Toastmasters to improve your speaking skills.
e. Drop your hands to your sides, shake your wrists, and breathe deeply.
a. Concentrate only on friendly faces.
One of the best ways to minimize anxiety before or during a presentation is to
a. let the audience know how nervous you are.
b. apologize for not being a great speaker.
c. avoid eye contact with the audience.
d. overprepare by practicing frequently before the presentation.
e. close your eyes while you give the presentation.
d. overprepare by practicing frequently before the presentation.
During the question-and-answer period of a presentation, you should
a. listen carefully to the question.
b. repeat the question, so the entire audience can hear it.
c. look at the entire audience while answering questions.
d. treat each questioner with the utmost courtesy.
e. do all of these.
e. do all of these.
If someone from the audience asks a question that you cannot answer, you should
a. refer the question to another member of the audience.
b. ask a colleague to answer the question for you.
c. admit that you don’t know the answer and promise to have the answer by a specific date.
d. talk about something else to make the individual believe that you know the answer.
e. ignore the question and move on to another person’s question.
c. admit that you don’t know the answer and promise to have the answer by a specific date.
Research a potential career by
a. searching for occupational information.
b. studying demographic trends.
c. studying industry information.
d. seeking the help of professional and personal acquaintances.
e. all of these
e. all of these
Occupational information is available in all of the following except
a. Standard Industry Classifications (SIC).
b. the Occupational Outlook Handbook.
c. the Wall Street Journal.
d. BusinessWeek.
e. Forbes.
a. Standard Industry Classifications (SIC).
Which one of these demographic trends for 2002 to 2012 is not correct?
a. The civilian labor force is expected to grow 13 percent.
b. Office administration support occupations will grow faster than average.
c. Educational and health services will add more jobs than any other industry sector.
d. Nine of the ten fastest growing occupations are health or computer occupations.
e. A college degree or higher is required for all but one of the 50 highest paying jobs.
b. Office administration support occupations will grow faster than average.
Your initial network might include
a. family and friends.
b. professors.
c. former employers.
d. college alumni.
e. all of these
e. all of these
The typical recruiter spends _____ reviewing each résumé during the initial screening.
a. less than 10 seconds
b. less than 35 seconds
c. at least 1 minute
d. at least 5 minutes
e. at most 10 minutes
b. less than 35 seconds
The most serious résumé error is
a. a grammatical error.
b. a typographical error.
c. unprofessional appearance.
d. excessive length.
e. failure to describe job functions.
d. excessive length.
Your résumé should be designed to
a. show your creativity and problem-solving capabilities.
b. focus on your skills, references, and education.
c. help you network to identify open positions.
d. get you hired.
e. get you an interview.
e. get you an interview.
If you recently graduated from college and are seeking an entry-level position, your résumé should
a. be one page long unless your circumstances are unusual.
b. be at least two pages long to include your complete job history.
c. emphasize your personal history rather than your education.
d. make strengths out of any minor weaknesses.
e. show that you have the potential to advance to higher levels.
a. be one page long unless your circumstances are unusual.
Which of the following colors of paper is the most appropriate for a résumé?
a. yellow
b. blue
c. speckled graystone
d. ivory
e. dark gray
d. ivory
When preparing a résumé, you should
a. use bulleted lists for items such as job responsibilities.
b. use a simple format.
c. use lots of white space.
d. emphasize and subordinate points as needed.
e. do all of these.
e. do all of these.
The identification section of a résumé should contain all of the following except
a. your name as you normally sign it (with or without your middle name or initial).
b. a telephone number where you can be reached.
c. your home address if you will soon be changing your address.
d. your ethnicity.
e. relevant dates for addresses.
d. your ethnicity.
Identify the best-stated job objective.
a. A position that offers both a challenge and an opportunity for growth.
b. A managerial position requiring well-developed communication and administrative skills.
c. A challenging position in a progressive corporation.
d. A responsible position that lets me use my education and experience for increased responsibilities.
e. A position that pays a lot of money and offers advancement opportunities.
b. A managerial position requiring well-developed communication and administrative skills.
Recruiters usually expect to see all of the following on a résumé except
a. your job objective.
b. any special skills or talents.
c. your personal references.
d. the names of previous employers.
e. your college name and date of graduation.
c. your personal references.
What would a recruiter be likely to think about the following job objective? “Challenging position that lets me apply my education and experience and allows for increased responsibilities over time.”
a. The objective is too vague to be useful.
b. The objective reveals a lot about the applicant.
c. The objective is specific and personalized.
d. The objective excludes the applicant from many positions.
e. The objective includes suitable keywords.
a. The objective is too vague to be useful.
If you are a recent college graduate, your résumé should
a. include a lengthy list of your courses.
b. include keywords referring to your education.
c. include an objective referring to your education.
d. show your work experience above your education.
e. show your education before your work background.
e. show your education before your work background.
The education section of your résumé should not include
a. your grade-point average unless it is impressive.
b. your major course of study.
c. the title of your degree.
d. your expected date of graduation.
e. the name and location of your college.
a. your grade-point average unless it is impressive.
Which item can sometimes be omitted from the education section of your résumé?
a. grade-point average
b. your major course of study
c. title of your degree
d. expected date of graduation
e. name and location of your college
a. grade-point average
Which statement regarding the organizational patterns of a résumé is correct?
a. Half of all résumés are prepared in chronological order.
b. Chronological résumés organize your experience by type of skills.
c. Chronological résumés are more appropriate when you are moving into an entirely different line of work.
d. Chronological résumés are appropriate when much of your job experience is related to your objective.
e. Chronological résumés emphasize the skills you’ve developed.
d. Chronological résumés are appropriate when much of your job experience is related to your objective.
Which statement regarding the work experience section of a résumé is correct?
a. Only a quarter of all résumés are prepared in functional order.
b. Functional résumés emphasize your employment history rather than the skills you’ve developed.
c. Functional résumés are most appropriate when you have a strong continuing work history.
d. Functional résumés are more appropriate when you are remaining in the same industry.
e. The functional arrangement is more appropriate when you are reentering the work force after a long period of unemployment.
e. The functional arrangement is more appropriate when you are reentering the work force after a long period of unemployment.
A résumé in chronological format follows all of these guidelines except
a. it places work experience before education.
b. it uses action words such as conducted and assisted.
c. it provides degree, institution, major, and graduation date.
d. it uses incomplete sentences to emphasize action words.
e. it includes actual names and addresses of references.
e. it includes actual names and addresses of references.
The work description, “Supervised the successful installation of a new wireless networking system” is appropriate for a résumé because it
a. subordinates a previous work achievement.
b. shows the candidate is innovative and reliable.
c. is concrete and indicates a specific accomplishment.
d. uses action verbs that recruiters seek as keywords.
e. uses the past tense to describe a current job position.
c. is concrete and indicates a specific accomplishment.
Your résumé should
a. reflect strong communication skills.
b. show how your experience qualified you for the job.
c. indicate increasing responsibility.
d. establish your ability to work well with others.
e. do all of these.
e. do all of these.
Identify the correct guideline for composing the content of a résumé.
a. Write in complete sentences.
b. Choose general, vague words.
c. Use only present tense verbs throughout the résumé.
d. Start each description with an action verb.
e. Describe your experience in terms of what you’ve accomplished, not what will benefit the reader.
d. Start each description with an action verb.
Which word would be most effective in a résumé?
a. attempted
b. endeavored
c. hoped
d. developed
e. tried
d. developed
Of the following job descriptions on a résumé, which does not begin with an action verb?
a. Created customer databases with complex queries.
b. Maintained appointment calendars for seven executives.
c. Organized manuscript topics in a logical sequence.
d. Responsible for warehouse inventory.
e. Assisted with the layout of advertisement copies.
d. Responsible for warehouse inventory.
If you have little or no work experience, you should
a. list the experience section first.
b. show how the skills you developed by participating in volunteer organizations will transfer to the workplace.
c. avoid listing volunteer work because you were not paid for it.
d. create a work experience paragraph, hoping that the reader will not verify its accuracy.
e. do all of these.
b. show how the skills you developed by participating in volunteer organizations will transfer to the workplace.
All of the following are good words to make your work experience come alive except
a. coordinated.
b. endeavored.
c. negotiated.
d. presented.
e. evaluated.
b. endeavored.
Which of the following statements about references for a résumé is accurate?
a. Using a professor’s name without permission is acceptable because your professors want you to succeed.
b. The names and addresses of references should appear on the résumé.
c. You should include only character references when applying for jobs.
d. Stating that “References are available on request” ensures that you will be contacted before a prospective employer contacts your references.
e. You always should refuse to sign a waiver stating that you give up your right to see the recommendation letter written by any of your references.
d. Stating that “References are available on request” ensures that you will be contacted before a prospective employer contacts your references.
Which of the following characteristics or qualifications should not be listed on a résumé?
a. marital status
b. fluency in a second language
c. special recognitions that relate to the job you want
d. involvement in extracurricular activities
e. memberships in business-related organizations
a. marital status
The purpose of using appropriate keywords to describe your characteristics and credentials in an electronic résumé is to
a. concisely and honestly describe your work history.
b. emphasize action verbs that show what you have accomplished.
c. have your résumé chosen by an automated résumé system.
d. make a consistent and professional impression.
e. support your job objective statement.
c. have your résumé chosen by an automated résumé system.
Which of these is not a benefit of an electronic résumé?
a. The job seeker’s résumé is available to multiple employers.
b. The job seeker may be considered for positions of which he or she isn’t even aware.
c. It allows technology to provide a professionally formatted document.
d. The initial screening is done by a bias-free computer.
e. A focused search is conducted quickly.
c. It allows technology to provide a professionally formatted document.
Which of the following is not a benefit of electronic résumés?
a. A computer can perform a restricted key word screening which can lead to a direct job offer.
b. Electronic résumés relieve you from having to develop and submit a traditional résumé.
c. The format is easier to read than the format of traditional résumés.
d. Employers are relieved of having to manually screen résumés.
e. They are easy to format because they can simply be pasted in from a traditional paper résumé.
a. A computer can perform a restricted key word screening which can lead to a direct job offer.
What is the most important part of speech in electronic résumés?
a. nouns
b. verbs
c. adjectives
d. prepositions
e. adverbs
a. nouns
Which of the following is a valid guideline for formatting an electronic résumé?
a. Use a variety of typefaces.
b. Use spaces instead of tabs to indent text.
c. Use actual bullets instead of asterisks.
d. Set different margins and justification.
e. Keep the résumé as short as possible.
b. Use spaces instead of tabs to indent text.
For an electronic résumé, you should replace bullets with
a. periods.
b. equal signs.
c. carets.
d. hyphens.
e. asterisks.
e. asterisks.
When responding to a job opening via e-mail, you should
a. send a fully-formatted résumé.
b. offer to send your résumé as a text file.
c. insert keywords as a block in the body of your message.
d. put the job title or reference number in the subject.
e. include your résumé as an attachment.
d. put the job title or reference number in the subject.
What type of application letter is written in response to an advertised job opening?
a. solicited
b. blind
c. prospecting
d. unsolicited
e. all of these
a. solicited
A cover letter is like what type of letter?
a. request
b. good news
c. collection
d. goodwill
e. sales
e. sales
Which of the following salutations is appropriate when you can’t obtain the name of the person to whom you should address a letter?
a. Dear Sir
b. Dear Human Resources Manager
c. To Whom It May Concern
d. Madam or Sir
e. Dear Interviewer
b. Dear Human Resources Manager
Identify an effective strategy for gaining the reader’s attention in an unsolicited application letter.
a. Identify the particular position for which you are applying, and state how you learned about this opening.
b. Use an opening that demonstrates your creative abilities.
c. Talk about your accomplishments and qualifications immediately to prove that you are an effective worker.
d. Show that you know something about the company, and then show how you can contribute to that company.
e. Use a statement such as “This letter is to indicate my interest in a sales position that you might have available.”
d. Show that you know something about the company, and then show how you can contribute to that company.
Which of these is not a sound guideline for addressing a letter of application?
a. Address your letter to an individual rather than an organization.
b. Find the name of the appropriate person.
c. Use a courtesy title with the person’s last name.
d. Use a salutation such as “To whom it may concern” in response to a blind ad.
e. If possible, be sure the name is spelled correctly.
d. Use a salutation such as “To whom it may concern” in response to a blind ad.
The opening paragraph of a solicited application letter should be all of the following except:
a. It should be straightforward.
b. It should identify the particular position for which you are applying.
c. If the job is for creative work, it should be restrained in the opening.
d. It should indicate how you learned of the opening.
e. It should use the direct organizational plan.
c. If the job is for creative work, it should be restrained in the opening.
Which of the following would be the most suitable statement to include in the body of an application letter?
a. I can effectively supervise people.
b. When I was a junior in college, I completed a business communication course.
c. My leadership and communication skills have been enhanced by serving as chairperson of my fraternity’s scholarship committee.
d. I am extremely detail oriented and strive to be accurate in everything I do.
e. My professors say that I am extremely conscientious about my work.
c. My leadership and communication skills have been enhanced by serving as chairperson of my fraternity’s scholarship committee.
The final paragraph of an application letter should
a. thank the readers for reviewing your application materials.
b. ask for a personal interview.
c. not include the phone number because it’s listed on the résumé.
d. tell the readers to call you if they need further information.
e. do all of these.
b. ask for a personal interview.
Which of the following is not true?
a. One or more employment interviews are conducted by 95 percent of all employers before extending a job offer.
b. It is estimated that 90 percent of all job failures result from incompetence.
c. The purpose of an employment interview is to verify information on a résumé.
d. The applicant uses information gathered from the interview to decide whether the organization might be a good fit.
e. An employment interview can be considered a sales presentation.
b. It is estimated that 90 percent of all job failures result from incompetence.
You have done a thorough job of researching the potential employer’s situation prior to your interview. During the actual interview, you should
a. bring up information about the company’s situation if the opportunity arises naturally in the conversation.
b. tactfully mention to the interviewer that you did your homework and understand the company’s situation.
c. wait for the interviewer to ask what you know before demonstrating your knowledge of the company.
d. avoid mentioning any information about the company unless the interviewer asks a direct question.
e. wait for openings in the conversation, then mention different facts about the company to impress the interviewer.
a. bring up information about the company’s situation if the opportunity arises naturally in the conversation.
Which of the following is not a way to prepare for a job interview?
a. reading current business periodicals
b. studying the company’s annual report
c. randomly calling current employees for information
d. learning about the company’s history
e. learning about the company’s competitors
c. randomly calling current employees for information
If the interviewer simulates a stressful situation by constantly interrupting you or appearing doubtful when you answer questions, you should
a. demonstrate your knowledge of the company to reassure the interviewer of your interest and abilities.
b. acknowledge that you understand the interviewer’s strategy and explain how well you operate under stress.
c. look for an opportunity to end the conversation gracefully.
d. tactfully redirect the conversation to topics that allow you to highlight your strengths and skills.
e. focus on the job and formulate honest answers that show you have the ability to perform competently.
e. focus on the job and formulate honest answers that show you have the ability to perform competently.
Which of the following questions should not be asked in an interview?
a. To whom will I report?
b. How is an employee evaluated and promoted?
c. What fringe benefits do you provide?
d. Tell me about yourself.
e. What would you like to change in your past?
c. What fringe benefits do you provide?
The key strategy in practicing interview questions is
a. to formulate an answer to any question so that it highlights your abilities.
b. to answer questions thoroughly as you spend most of your time talking during the interview.
c. to focus on content since that will impress the interviewer.
d. to not ask the interviewer to repeat a question to avoid looking as if you don’t understand the question.
e. to answer the “difficult” questions as honestly as possible, but in a way that highlights your qualifications.
e. to answer the “difficult” questions as honestly as possible, but in a way that highlights your qualifications.
Reputable information about an organization’s salary schedule can be found in all sources except
a. classified ads.
b. College Career Services.
c. the library.
d. the company’s annual report.
e. a neighbor.
e. a neighbor.
The most effective strategy for making a good impression is to
a. pay attention to dress, grooming, and posture.
b. make a fashion statement with your clothing.
c. try to blend into the corporate structure.
d. be sure the interviewer remembers what you wore.
e. understand that casual is the accepted form of dress in today’s business world.
a. pay attention to dress, grooming, and posture.
Which of the following is an appropriate guideline for dressing and grooming in preparation for a job interview?
a. Women should wear the latest fashions to express their individual style.
b. Men should wear colorful ties to make a good impression on the interviewer in the first few minutes.
c. Both men and women should wear enough cologne or perfume to be noticed and remembered by the interviewer.
d. Men and women should wear blue or gray business attire so they look professional and blend in.
e. Dress as you would on the job, to show your understanding of the workplace environment in this company.
d. Men and women should wear blue or gray business attire so they look professional and blend in.
During an interview, it is not appropriate for the interviewee to ask:
a. How is an employee evaluated and promoted?
b. What types of training are available?
c. What is the salary range for the position?
d. How would you describe a typical day on the job?
e. How does this department help the organization achieve its mission?
c. What is the salary range for the position?
Which of the following is an appropriate guideline for dress or grooming for an interview?
a. Women should have elaborate hairstyles.
b. Men should wear colorful ties.
c. Both men and women should wear plenty of cologne or perfume.
d. Both men and women should wear blue or gray business attire.
e. all of these
d. Both men and women should wear blue or gray business attire.
When shown into the interview room, do all of the following except
a. greet the interviewer by his or her first name.
b. greet the interviewer with a firm handshake.
c. maintain direct eye contact.
d. smile.
e. wait to be seated until you are asked to do so or until after the interviewer sits down.
a. greet the interviewer by his or her first name.
If you are asked about your salary expectations, your best tactic is to
a. give the exact salary amount that you expect to receive.
b. quote a figure slightly higher than what you want, so you will be able to negotiate down if necessary.
c. state the amount that you think you are worth, based on previous experience.
d. mention a broad salary range that indicates what you think the position and responsibilities might be worth.
e. mention your current salary plus 10 percent.
d. mention a broad salary range that indicates what you think the position and responsibilities might be worth.
Conducting yourself appropriately during an interview includes
a. responding to tricky questions with a yes or no.
b. keeping your hands, purse, or notes off the interviewer’s desk.
c. sitting immediately to expedite the efficient use of the interviewer’s time.
d. showing interest in the interviewer by examining wall plaques and photographs.
e. looking at a point just to the left or right of the interviewer.
b. keeping your hands, purse, or notes off the interviewer’s desk.
Preparation for the interview includes all the following except
a. being ready to answer all questions as honestly as you can.
b. remembering you are applying—not begging—for a job.
c. participating in mock interviews.
d. overpreparing and making yourself nervous.
e. doing a last check of your grooming before you enter the office.
d. overpreparing and making yourself nervous.
Which of the following statements about the purpose of a thank-you note after an interview is accurate?
a. The note usually has a direct influence on whether you get the job.
b. The note should be written with the intent to earn points with the interviewer.
c. The note should express genuine appreciation for the opportunity to discuss your qualifications with the interviewer.
d. The note should make a strong effort to persuade the interviewer to offer you the job.
e. all of these
c. The note should express genuine appreciation for the opportunity to discuss your qualifications with the interviewer.
Interviewers typically evaluate job candidates on the basis of education and experience, mental qualities, and appearance, plus
a. depth of research and knowledge of the employer’s situation.
b. manner and personal traits such as poise and enthusiasm.
c. attention to personal grooming details.
d. their answers to sensitive questions about personal matters.
e. their overpreparation for the stress of multiple interviews.
b. manner and personal traits such as poise and enthusiasm.
Listening ability would be considered an example of
a. education and experience.
b. mental qualities.
c. manner and personal traits.
d. appearance.
e. preparation.
c. manner and personal traits.
Which of the following is not typically evaluated by the interviewer?
a. education and experience
b. mental qualities
c. physical qualities
d. manner and personal traits
e. appearance/grooming
c. physical qualities
When you appraise your performance after an interview, you should not
a. evaluate your responses to questions and consider more effective answers, if necessary.
b. reenact the questions and answers while you videotape your performance to get a better sense of how you did.
c. reevaluate your résumé with an eye toward adding, deleting, or revising information.
d. determine whether the qualifications mentioned in your application letter were what impressed the interviewer the most.
e. reconsider whether your application letter provided specific evidence of your qualifications and included reader benefits.
b. reenact the questions and answers while you videotape your performance to get a better sense of how you did.
Post-interview tasks include all of the following except
a. a self-appraisal of your performance.
b. a review of your résumé.
c. an evaluation of the letter of application.
d. a thank-you note expressing appreciation for some courtesy.
e. a resale effort of yourself.
e. a resale effort of yourself.
A plan for an interview follow-up letter includes all of the following except
a. a beginning sincerely expressing appreciation.
b. a reference to a specific incident that occurred related to the writer’s background.
c. a reference to the resale of yourself.
d. a confident, forward-looking closing.
e. an error-free letter.
c. a reference to the resale of yourself.
To build credibility in a thank-you note to an interviewer, you should
a. offer a concrete suggestion for improving some aspect of the job or the organization.
b. emphasize your knowledge of the organization and your interest in participating in its success.
c. open with a forward-looking statement that expresses quiet confidence.
d. mention a specific incident or insight you gained from the interview.
e. limit your comments to a brief but sincere expression of appreciation.
d. mention a specific incident or insight you gained from the interview.
The best way to end a thank-you note to an interviewer is to
a. confidently but tactfully ask when a decision will be made about filling the open position.
b. ask for any feedback that would help you to improve your performance in upcoming interviews.
c. correct any errors or misconceptions arising out of your interview.
d. reinforce the detailed supporting evidence mentioned in the body of the message to leave a positive impression.
e. thank the interviewer again and conclude with a hopeful, forward-looking statement.
e. thank the interviewer again and conclude with a hopeful, forward-looking statement.
Which of the following is not true of business etiquette?
a. Business etiquette is the practice of polite and appropriate behavior in the business setting.
b. Business etiquette is concerned with the interactions between people.
c. Business etiquette is concerned with rituals.
d. Every company and country has its own rules about business etiquette.
e. Business etiquette differs from social etiquette.
c. Business etiquette is concerned with rituals.
Which of these points in meeting and greeting people in business is not correct?
a. The format used for an introduction is less important than avoiding the awkwardness of two people introducing themselves.
b. A higher-ranking person is presented to the lower-ranking person.
c. For people of equal rank, the guest is mentioned first.
d. Either gender may initiate a handshake.
e. The most important part about introductions is to make them.
b. A higher-ranking person is presented to the lower-ranking person.
In the business introduction of a junior account manager, Karl Everson, and the new vice president, Dr. Judith Lambrecht, which of the following is correct?
a. Dr. Lambrecht, I’d like you to meet Karl Everson.
b. Karl Everson, this is Dr. Judith Lambrecht, our new vice president.
c. Karl, this is Judy Lambrecht; Judy, Karl Everson.
d. Judy, this is Karl Everson, Karl, Judy Lambrecht.
e. Dr. Lambrecht, this is Karl, one of our junior account managers.
a. Dr. Lambrecht, I’d like you to meet Karl Everson.
Which of the following statements about introductions is not true?
a. In a business situation, offer your card only at the end of the encounter.
b. Say your name and extend your hand if you can’t recall a name of a person approaching you.
c. Give the individual some information to help the other individual recognize you.
d. Offer a business card only during a social function.
e. Make it a point to use the name of someone you’ve just met.
d. Offer a business card only during a social function.
Dining etiquette includes all the following except:
a. Take the guest to a top restaurant to reflect highly on your organization.
b. The more important the guest, the more exclusive the restaurant.
c. Provide the guest with the seat with the best view.
d. The maitre d’ leads your guest, followed by you.
e. Allow the guest to lead if there is no maitre d’.
e. Allow the guest to lead if there is no maitre d’.
Which of the following dining hints is not correct?
a. After the host unfolds his napkin, guests do the same.
b. The host’s order is taken first.
c. The host takes a bite and then the guests begin to eat.
d. The host lays the menu on the table to alert the waiter that you’re ready to order.
e. Place your knife across the top edge of the plate, with cutting edge toward you when it is not being used.
b. The host’s order is taken first.
Which of the following dining hints is not correct?
a. Leave your napkin on your chair if you leave the table during the meal.
b. The person who issues an invitation is expected to pay for the meal.
c. Place your folded napkin on the table at the end of the meal.
d. The usual tip for service is 15-20 percent of the food and bar bill.
e. Keep your elbows off the table while eating.
c. Place your folded napkin on the table at the end of the meal.
Which of the following is not true?
a. Offer items to someone else after serving yourself.
b. When using silverware, start from the outside utensil.
c. Your glass is the one at the right of your place setting.
d. When passing food or condiments, pass to the right.
e. To get a server’s attention, say “Excuse me” if he or she is nearby, or quietly signal with your hand.
a. Offer items to someone else after serving yourself.
Which of the following dining hints is not correct?
a. While eating, don’t put your elbows on the table.
b. Spoon soup away from you.
c. Place your knife across the top edge of the plate with the cutting edge toward you.
d. When asked to pass the salt or pepper, pass both together.
e. When you are through eating, place your knife diagonally across the middle of the plate to alert the waiter.
e. When you are through eating, place your knife diagonally across the middle of the plate to alert the waiter.
Which of the following is not a consideration to determine if a gift is appropriate?
a. The gift should be impersonal.
b. The gift should reflect past favors.
c. The gift should be given to everyone in similar circumstances.
d. The gift should not be extravagant.
e. The gift should be given to your superior as an individual rather than as a group.
e. The gift should be given to your superior as an individual rather than as a group.
When giving business gifts in Japan except
a. give nothing too large and too extravagant or too small and cheap.
b. give gifts with prominent American brand names.
c. food or wine and spirits are appropriate.
d. give the same gift to people at all levels in the same organization.
e. give gifts that reflect the region you come from.
d. give the same gift to people at all levels in the same organization.
Which of these guidelines for presenting gifts to the Japanese is incorrect?
a. Do not wrap a package in white.
b. Carry a gift in a neat paper bag.
c. Present the gift with your right hand, saying, “This is really nothing at all” or something similar.
d. Use top-quality gift wrap.
e. Expect to receive a gift of similar value in the near future.
c. Present the gift with your right hand, saying, “This is really nothing at all” or something similar.
Which is not true about receiving a gift in Japan?
a. The giver can expect to receive one of similar value in the near future.
b. A gift will be opened in the presence of the giver.
c. The receiver of a gift will be expected to reciprocate.
d. The giving of gifts is one way of indicating the value of the relationship.
e. The presentation may be as important as the gift itself.
b. A gift will be opened in the presence of the giver.
Cubicle courtesy includes all the following except
a. always knocking or asking permission to enter.
b. calling or walking over rather than raising your voice to comment on something.
c. avoiding strong perfumes or colognes.
d. checking the occupant’s screen for incoming messages when the occupant is away from his cubicle.
e. keeping your voice down while talking on the telephone.
d. checking the occupant’s screen for incoming messages when the occupant is away from his cubicle.
The Golden Rules of office behavior include all but
a. refilling the copy paper holder when completing a job.
b. eating and drinking quietly while on the phone.
c. smoking only in designated smoking areas.
d. taking your turn at making coffee.
e. allowing someone to make a copy or two by interrupting your long job briefly.
b. eating and drinking quietly while on the phone.
The part of speech that names a person, place, or thing is called a
a. pronoun.
b. verb.
c. adjective.
d. noun.
e. preposition.
d. noun.
Which of the following is a proper noun?
a. Donkey
b. Computer
c. Billy
d. Freedom
e. River
c. Billy
The part of speech that replaces the noun is the
a. verb.
b. pronoun.
c. adverb.
d. conjunction.
e. none of these
b. pronoun.
Which of the following is a pronoun?
a. John
b. sadness
c. you
d. running
e. occasionally
c. you
What part of speech shows action or state of being?
a. adverb
b. interjection
c. preposition
d. adjective
e. none of these
e. none of these
Which of the following is a linking verb?
a. seems
b. walks
c. has
d. grows
e. laughs
a. seems
Which of the following is an adjective?
a. and
b. with
c. tall
d. but
e. therefore
c. tall
Which of the following is an adverb?
a. quietly
b. Chicago
c. although
d. Martin
e. all of these
a. quietly
A word that shows the relationship between a noun and some other word is called a
a. conjunction.
b. preposition.
c. predicate.
d. subject.
e. none of these
b. preposition.
Which of the following is a preposition?
a. giving
b. hot
c. however
d. under
e. none of these
d. under
Which of the following is an interjection?
a. yesterday
b. ouch
c. no
d. from
e. consequently
b. ouch
What mark of punctuation usually follows an interjection?
a. no mark
b. a semicolon
c. a question mark
d. a period
e. an exclamation mark
e. an exclamation mark
Every sentence must have a subject and
a. a preposition.
b. a phrase.
c. a conjunction.
d. a predicate.
e. a dependent clause.
d. a predicate.
A dependent clause
a. has a subject but no predicate.
b. has a predicate but no subject.
c. has a subject and a predicate.
d. is similar to a phrase.
e. is a simple sentence.
c. has a subject and a predicate.
A group of related words that contains both a subject and a predicate is called a(n)
a. phrase.
b. clause.
c. conjunctive adverb.
d. prepositional phrase.
e. declarative.
b. clause.
A group of related words that does not have both a subject and a verb is called a
a. phrase.
b. clause.
c. conjunctive adverb.
d. preposition.
e. dependent clause.
a. phrase
The noun or pronoun that receives the action of the verb is called the
a. indirect object.
b. direct object.
c. modifier.
d. verb phrase.
e. verb complement.
b. direct object.
The word or words in the predicate that complete the sense of the verb are called the
a. direct object.
b. indirect object.
c. verb phrase.
d. complement.
e. preposition.
d. complement.
In the sentence, My friend gave a sandwich to me, which word is the direct object?
a. My
b. friend
c. gave
d. sandwich
e. me
d. sandwich
In the sentence, His harsh assessment was accurate, which word is the complement?
a. harsh
b. assessment
c. was
d. accurate
e. none of these
d. accurate
Which sentence pattern is used in the following sentence? Dell gave me his wallet.
a. subject/verb
b. subject/action verb/direct object
c. subject/action verb/indirect object/direct object
d. subject/linking verb/complement
e. inverted order
c. subject/action verb/indirect object/direct object
Which sentence pattern is used in the following sentence? All of the customers are being searched.
a. subject/verb
b. subject/action verb/direct object
c. subject/action verb/indirect object/direct object
d. subject/linking verb/complement
e. inverted order
d. subject/linking verb/complement
Which sentence pattern is used in the following sentence? Scoring the most points is DeVille.
a. subject/verb
b. subject/action verb/direct object
c. subject/action verb/indirect object/direct object
d. subject/linking verb/complement
e. inverted order
e. inverted order
Which of the following is a polite request?
a. Can you tell me what time it is?
b. Please take this to Susan.
c. Please do Exercise 12 first.
d. Will you bring me that report.
e. All of these are polite requests.
e. All of these are polite requests.
A compound sentence contains
a. one independent clause and no dependent clause.
b. two independent clauses and no dependent clause.
c. one independent clause and one dependent clause.
d. one independent clause and two dependent clauses.
e. two independent clauses and one dependent clause.
b. two independent clauses and no dependent clause.
The most frequently used mark of punctuation is the
a. apostrophe.
b. colon.
c. comma.
d. hyphen.
e. semicolon.
c. comma.
The major coordinate conjunctions are
a. of, to, with, and by.
b. and, but, or, and nor.
c. therefore, however, and nevertheless.
d. a, an and the.
e. although, if, since, and because.
b. and, but, or, and nor.
Which sentence uses a comma correctly?
a. We went to the grocery store, and bought a gallon of milk.
b. We went to the grocery store, to buy a gallon of milk.
c. We went to the grocery store, and we bought a gallon of milk.
d. We went, to the grocery store, and bought a gallon of milk.
e. None of these are punctuated correctly.
c. We went to the grocery store, and we bought a gallon of milk.
Which sentence is punctuated correctly?
a. We stopped, and we looked.
b. We saw a bright, yellow bird.
c. The boy climbed the tower, but didn’t seem to be afraid.
d. Juan and Mary went to Chicago, but they didn’t see the Sears Tower.
e. The cold snowy day was dark, and dreary.
d. Juan and Mary went to Chicago, but they didn’t see the Sears Tower.
Which sentence is punctuated correctly?
a. Victoria, brought apples bananas and pears.
b. Victoria, brought apples, bananas and pears.
c. Victoria brought apples, bananas and pears.
d. Victoria brought apples bananas, and pears.
e. Victoria brought apples, bananas, and pears.
e. Victoria brought apples, bananas, and pears.
Which sentence is punctuated correctly?
a. No, the report is not ready.
b. Well, I believe it is true.
c. Look, you need to get started.
d. Of course, we will be closed on Sunday.
e. All of these are punctuated correctly.
e. All of these are punctuated correctly.
Which sentence(s) is(are) punctuated correctly?
a. Alfredo Neuman, the new sales clerk, was late again.
b. Ms. Jones, using her people skills tried to change the customer’s mind.
c. The manager, who uses the new technique, was promoted.
d. both a and c
e. None are punctuated correctly.
d. both a and c
A noun that identifies another noun or pronoun that comes immediately before it is called a(n)
a. adjacent.
b. restrictive expression.
c. appositive.
d. conjunction.
e. nonrestrictive adverb.
c. appositive.
Some common interruption expressions are the following:
a. and, but, or, and nor
b. although, if, because, and since
c. unfortunately, however, and therefore
d. when, first, and while
e. none of these
c. unfortunately, however, and therefore
Which uses the comma correctly?
a. May, 1 2005
b. May 1, 2005
c. May, 1, 2005
d. 1, May 2005
e. 1 May, 2005
b. May 1, 2005
Which sentence is punctuated incorrectly?
a. I was born on Tuesday, April 13, 1972.
b. I live in Newark, New Jersey.
c. We will travel to St. Louis, Missouri, and Portland, Maine.
d. David will leave on May 15, 2004 at 3:15 p.m.
e. All are punctuated correctly.
e. All are punctuated correctly.
Which sentence uses commas correctly?
a. Thelma arrived on Saturday, May 24 2004.
b. We live at 1450 North Main Street, Tacoma, Washington.
c. I know, Maria that, you are trying your best.
d. Cam was transferred to Denver, Colorado, on the 25th.
e. Both b and d use commas correctly.
e. Both b and d use commas correctly.
Which sentence is punctuated correctly?
a. The president said, “You are never alone.”
b. The president, said “You are never alone.”
c. The president said “You, are never alone.”
d. The president said, “You, are never alone.”
e. None of these is punctuated correctly.
a. The president said, “You are never alone.”
A semicolon is
a. stronger than a period but not as strong as a comma.
b. stronger than a period but not as strong as a hyphen.
c. stronger than a comma but not as strong as a period.
d. not a strong mark of punctuation.
e. the weakest mark of punctuation.
c. stronger than a comma but not as strong as a period.
When typing, leave ________ space(s) after a semicolon.
a. one
b. two
c. three
d. no space
e. It depends on what follows the semicolon.
a. one
Which sentence is punctuated correctly?
a. I ate; however, I didn’t sleep.
b. I ate, however; I didn’t sleep.
c. I ate, however, I didn’t sleep.
d. All of these are punctuated correctly.
e. None of these are punctuated correctly.
a. I ate; however, I didn’t sleep.
Items in a series are usually separated by
a. apostrophes.
b. colons.
c. commas.
d. parentheses.
e. semicolons.
c. commas.
Which sentence is punctuated correctly?
a. I attended the meetings on October 29, 30, and 31, and on November 1 I returned home.
b. I attended the meetings on October 29, 30, and; 31, and on November 1 I returned home.
c. I attended the meetings on October, 29, 30 and 31; and on November 1 I returned home.
d. I attended the meetings on October 29, 30, and 31; and on November 1 I returned home.
e. None of these are punctuated correctly.
e. None of these are punctuated correctly.
Which sentence is punctuated correctly?
a. We have stores in Seattle, Washington, Cleveland, Ohio, and Dallas, Texas.
b. We have stores in Seattle Washington; Cleveland Ohio; and Dallas Texas.
c. We have stores in Seattle, Washington; Cleveland, Ohio; and Dallas, Texas.
d. We have stores in Seattle; Washington, Cleveland; Ohio, and Dallas; Texas.
e. None of these are punctuated correctly.
c. We have stores in Seattle, Washington; Cleveland, Ohio; and Dallas, Texas.
The mark of punctuation used to announce a list or rule is the
a. semicolon.
b. colon.
c. parentheses.
d. dash.
e. apostrophe.
b. colon.
A colon should not be used after ________ that introduces a list.
a. an adjective
b. a verb
c. a preposition
d. both b and c
e. none of these
d. both b and c
How many spaces should be left after a colon when typing?
a. no space
b. one
c. two
d. three
e. Spacing varies with the colon.
b. one
Which sentence uses the colon correctly?
a. The contest winners are: Jill, Nygen, and Mike.
b. The new officers are the following: Karin, Bert, and Kym.
c. Jamie was told to: bring paper, pencils, and erasers.
d. The prize consisted of: $100 and a new stereo.
e. All of these use the colon correctly.
b. The new officers are the following: Karin, Bert, and Kym.
The period is used for
a. ending a statement.
b. ending a command.
c. ending a polite request.
d. ending an indirect question.
e. all of these
e. all of these
Which uses the period correctly?
a. m.p.g.
b. w.p.m.
c. W.W.W.
d. U.S.A.
e. G.P.A.
d. U.S.A.
Which of the following needs periods?
a. a m
b. p m
c. B S
d. P O
e. all of these
e. all of these
The dash is used instead of which mark of punctuation?
a. colons
b. hyphens
c. commas
d. parentheses
e. semicolons
b. hyphens
Which sentence uses parentheses correctly?
a. The new officers (Peter, Joan, and Larrie) are starting today.
b. The (three colors) tan, blue, and white are used sparingly.
c. The candidates Joe, Vincent, and Ty (should be here soon).
d. Mr. Janis (the new manager) is very helpful.
e. All of these sentences use parentheses correctly.
a. The new officers (Peter, Joan, and Larrie) are starting today.
Which sentence uses quotation marks correctly?
a. “The Wall Street Journal” is my favorite newspaper.
b. “How to Advertise” is the name of the new chapter in Alan’s book.
c. My brother writes for “Forbes” magazine.
d. “Time” magazine has an article entitled The Cash Squeeze.
e. Both a and b use quotation marks correctly.
e. Both a and b use quotation marks correctly.
Italics are used for
a. a word used as a word.
b. emphasis.
c. book titles.
d. complete published works.
e. all of these.
e. all of these.
Hyphens are used with
a. appositives.
b. compound adjectives that precede nouns.
c. compound numbers.
d. both b and c
e. none of these
d. both b and c
Which uses the hyphen correctly?
a. a newly-developed plan
b. a report that is up-to-date
c. twenty-five people
d. high-school dance
e. all of these
c. twenty-five people
Which uses the hyphen correctly?
a. a child who is ten-years old
b. one-third of the students
c. a data-processing center
d. a life-insurance policy
e. none of these
b. one-third of the students
Which sentence uses the apostrophe correctly?
a. I saw the child’s toy.
b. That is Mr. and Mrs. Smith’s home.
c. Both actresses’ makeup kits were stolen.
d. He had four years’ experience.
e. all of these
e. all of these
Which of the following uses the apostrophe incorrectly?
a. Mary’s and Sam’s cars
b. both employees’ hats
c. those coats are their’s
d. today’s weather
e. three ladies’ names
c. those coats are their’s
A(n) ________ verb expresses a state of being.
a. active
b. linking
c. transitive
d. passive
e. helping
b. linking
Which of the following is an action verb?
a. jump
b. run
c. were
d. both a and b
e. none of these
d. both a and b
A verb that does not require an object is a(n)
a. transitive verb.
b. helping verb.
c. intransitive verb.
d. linking verb.
e. none of these
c. intransitive verb.
The verb swoon is always a(n) ________ verb.
a. intransitive
b. transitive
c. helping
d. linking
e. action
a. intransitive
Which of the following is a linking verb?
a. am
b. is
c. were
d. seems
e. all of these
e. all of these
Linking verbs
a. are always active.
b. are always passive.
c. have no voice.
d. are always transitive.
e. are none of these.
c. have no voice.
Linking verbs
a. are followed by a complement.
b. cannot take an object.
c. require a helping verb.
d. both a and b
e. both b and c
d. both a and b
Which of the following is a helping verb?
a. do
b. will
c. might
d. all of these
e. none of these
d. all of these
The three moods for verbs are
a. interjection, transition, and participative.
b. imperative, indicative, and subjunctive.
c. simple, comparative, and superlative.
d. restrictive, subjective, and nominative.
e. past, present, and future.
b. imperative, indicative, and subjunctive.
The property of a verb that expresses time is
a. mood.
b. voice.
c. tense.
d. number.
e. none of these
c. tense.
The primary verb tenses are
a. past, present, and past perfect.
b. present, past participle, and present perfect.
c. past perfect, present perfect, and future.
d. past, present, and future.
e. past, present, and future perfect.
d. past, present, and future.
Most verbs form the past tense by adding
a. -ing.
b. a helping verb.
c. -d or -ed.
d. a complement.
e. none of these
c. -d or -ed.
The past tense of the verb to be is
a. was.
b. were.
c. being.
d. will.
e. all of these
a. was.
The future tense is usually formed by adding
a. have.
b. has.
c. will.
d. had
e. none of these
c. will.
The four parts of a verb, upon which all tenses are formed, are
a. present, past, future, and present participle.
b. present, present participle, past, and past participle.
c. past, present, future, and past participle.
d. past, past participle, future, and future participle.
e. none of these
b. present, present participle, past, and past participle.
The present participle of all verbs is formed by adding
a. -d or -ed.
b. -ing.
c. -ly.
d. -s.
e. -es.
b. -ing.
The past tense of the verb lay is
a. laid.
b. lied.
c. laying.
d. lain.
e. lay.
a. laid.
The past tense of the verb lie is
a. laid.
b. lied.
c. laying.
d. lain.
e. lay.
e. lay.
The past participle of the verb raise is
a. rose.
b. raising.
c. raised.
d. risen.
e. rising.
c. raised.
The present participle of the verb raise is
a. rose.
b. raising.
c. raised.
d. risen.
e. rising.
b. raising.
The past tense of the verb set is
a. set.
b. setting.
c. sat.
d. sitting.
e. none of these
a. set.
The past participle of the verb lie is
a. laid.
b. laying.
c. lay.
d. lain.
e. none of these
d. lain.
The verb lay (to place) is a(n) ________ verb.
a. intransitive
b. transitive
c. helping
d. linking
e. passive
b. transitive
Most verbs become plural by
a. adding -s.
b. adding -es.
c. dropping -s.
d. adding -ed.
e. dropping -ed.
a. adding -s.
When two subjects are joined by and, the
a. subject is plural, but the verb is singular.
b. subject is singular, but the verb is plural.
c. subject is singular, and the verb is singular.
d. subject is plural, and the verb is plural.
e. second subject determines the verb.
d. subject is plural, and the verb is plural.
If the two subjects connected by and are preceded by each or every, the
a. subject is plural, but the verb is singular.
b. subject is singular, but the verb is plural.
c. subject is singular, and the verb is singular.
d. subject is plural, and the verb is plural.
e. first subject determines the verb.
c. subject is singular, and the verb is singular.
Which of the following is not an indefinite pronoun?
a. each
b. either
c. every
d. he
e. one
d. he
The indefinite pronouns all, none, any, and some are
a. always plural.
b. usually plural.
c. sometimes plural and sometimes singular.
d. always singular.
e. usually singular.
c. sometimes plural and sometimes singular.
The expression the number refers to
a. one thing and is singular.
b. two things and is plural.
c. moving things and is active.
d. all things and is indefinite.
e. various things and is reflexive.
a. one thing and is singular.
Which of the following would be considered collective nouns?
a. department
b. company
c. team
d. all of these
e. none of these
d. all of these
Which of the following is a pronoun?
a. I
b. its
c. everything
d. neither
e. all of these
e. all of these
A pronoun is
a. a word that replaces an adjective.
b. a word that replaces an adverb.
c. a word that replaces a noun.
d. a noun that has given up its amateur status.
e. none of these
c. a word that replaces a noun.
Which of the following is a nominative-case pronoun?
a. my
b. I
c. her
d. both a and b
e. none of these
b. I
Which of the following is an objective-case pronoun?
a. him
b. her
c. you
d. all of these
e. none of these
d. all of these
Which of the following is a possessive-case pronoun?
a. it’s
b. its
c. him
d. ourselves
e. all of these
b. its
Which of the following is true?
a. Personal possessive pronouns never contain an apostrophe.
b. Personal possessive pronouns always contain an apostrophe.
c. Personal possessive pronouns occasionally contain an apostrophe.
d. Personal possessive pronouns are used sparingly in business writing.
e. Personal possessive pronouns are not used at all in business writing.
a. Personal possessive pronouns never contain an apostrophe.
The word whose is
a. a contraction.
b. a possessive pronoun.
c. an objective pronoun.
d. a gerund.
e. none of these
b. a possessive pronoun.
The word their is
a. a contraction.
b. a gerund.
c. a nominative pronoun.
d. an objective pronoun.
e. none of these
e. none of these
The word it’s is
a. a contraction.
b. a possessive pronoun.
c. an objective pronoun.
d. a gerund.
e. none of these
a. a contraction.
A gerund is used as
a. a contraction.
b. a possessive pronoun.
c. an objective pronoun.
d. a noun.
e. none of these
d. a noun.
Use the ________ case for a pronoun that modifies a gerund.
a. objective
b. possessive
c. nominative
d. subjective
e. superlative
b. possessive
The word between is
a. a pronoun.
b. an adjective.
c. a preposition.
d. an adverb.
e. none of these
c. a preposition.
A(n) ________ identifies another noun or pronoun that comes directly before it.
a. adjective
b. adverb
c. gerund
d. appositive
e. infinitive
d. appositive
When a pronoun is used with an appositive, mentally omit the ________ to determine the correct case of the pronoun.
a. adjective
b. adverb
c. noun
d. object
e. preposition
c. noun
Which of the following uses a pronoun incorrectly?
a. Mr. Jones is taller than I.
b. Alice is older than he.
c. She is as fast as they
d. none of these
e. all of these
d. none of these
Which of the following words should be used in business writing?
a. hisself
b. ourself
c. themselves
d. theirself
e. themself
c. themselves
Who is a(n)
a. objective-case pronoun.
b. nominative-case pronoun.
c. possessive-case pronoun.
d. selective-case pronoun.
e. absolute-case pronoun.
b. nominative-case pronoun.
Which sentence uses who correctly?
a. Who is chairing the meeting?
b. To who should we mail the letter?
c. Jan is the type of person who we can depend on.
d. all of these
e. none of these
a. Who is chairing the meeting?
What do adjectives modify?
a. adverbs and pronouns
b. verbs and pronouns
c. nouns and pronouns
d. adverbs and verbs
e. nouns and verbs
c. nouns and pronouns
What do adverbs modify?
a. verbs, pronouns, and adjectives
b. pronouns, nouns, and gerunds
c. verbs, nouns, and prepositions
d. verbs, adjectives, and adverbs
e. adjectives, pronouns, and prepositions
d. verbs, adjectives, and adverbs
Adverbs tend to answer which of the following questions?
a. When?
b. How?
c. Where?
d. To what extent?
e. all of these
e. all of these
Adjectives tend to answer which of the following questions?
a. Why?
b. Where?
c. Which one?
d. Whose?
e. none of these
c. Which one?
The modifier that follows a linking verb is
a. an adverb.
b. an adjective.
c. a pronoun.
d. a gerund.
e. none of these
b. an adjective.
The modifier that follows an action verb is a(n)
a. adverb.
b. adjective.
c. appositive.
d. comparative.
e. pronoun.
a. adverb.
Which of the following could be an adjective?
a. fast
b. long
c. early
d. hard
e. all of these
e. all of these
Which of the following could be an adverb?
a. long
b. early
c. better
d. hard
e. all of these
e. all of these
Most adverbs end with
a. -tion.
b. -er.
c. -est.
d. -ly.
e. -ing.
d. -ly.
The three degrees of adjectives and adverbs are
a. nominative, objective, and possessive.
b. positive, comparative, and superlative.
c. appositive, comparative, and possessive.
d. negative, subjective, and possessive.
e. positive, negative, and neutral.
b. positive, comparative, and superlative.
Which of the following is an absolute modifier?
a. round
b. dead
c. true
d. unanimous
e. all of these
e. all of these
The article a would be used correctly with which of the following words?
a. umbrella
b. hour
c. opening
d. envelope
e. uniform
b. hour
Which of the following pronouns would always be capitalized?
a. You
b. He
c. She
d. I
e. none of these
d. I
Which of the following should always be capitalized?
a. the first word of a sentence
b. the first word of a partial sentence
c. the first word of a quoted sentence
d. the first item in a list or outline
e. all of these
e. all of these
Which of the following should not always be capitalized?
a. Italian
b. Catholic
c. English
d. Nicky
e. a, c, and d
c. English
Which of the following is true?
a. Official titles are capitalized when they precede names.
b. Official titles are capitalized when they follow names.
c. Official titles are capitalized when they are followed by an appositive.
d. Official titles are always capitalized.
e. none of these
a. Official titles are capitalized when they precede names.
Which of the following would be capitalized when used with official titles?
a. Ex-
b. -Elect
c. Late
d. Former
e. none of these
e. none of these
Which of the following would not be capitalized when used in direct address?
a. sir
b. madam
c. miss
d. doctor
e. none of these
d. doctor
Which of the following should be capitalized?
a. the name of a river
b. the name of a monument
c. the name of a building
d. the name of a park
e. all of these
e. all of these
Which of the following should not be capitalized?
a. a compass point that designates a definite region
b. a compass point used as direction
c. a compass point that is part of an official name
d. both a and c
e. both b and c
b. a compass point used as direction
Which of the following has an error in capitalization?
a. Delta Airlines plane
b. Air Jordan shoes
c. The Centers for Disease control
d. the Republican Party
e. none of these
c. The Centers for Disease control
Which of the following is true about book titles?
a. All words are capitalized.
b. Only the first and last words are capitalized.
c. The first, last, and all other important words are capitalized.
d. Only important words are capitalized.
e. none of these
c. The first, last, and all other important words are capitalized.
Which of the following should not be capitalized?
a. Page 23
b. Table 4
c. Flight 667
d. Route 66
e. Highway 95
a. Page 23
Which of the following should not be capitalized?
a. Monday
b. November
c. Winter
d. Labor Day
e. none of these
c. Winter
Which of the following should not be capitalized?
a. History 1500
b. Business Math
c. English
d. Business Writing 320
e. none of these
c. English
Spell out which of the following numbers?
a. zero to ten
b. one to ten
c. zero to twenty
d. one to one hundred
e. Never spell out numbers.
a. zero to ten
Regarding numbers, one should
a. always spell out numbers.
b. spell out numbers that begin sentences.
c. never spell out numbers.
d. spell out numbers that are over 10.
e. spell out negative numbers only.
b. spell out numbers that begin sentences.
Within the same sentence, one should express related numbers
a. in the same way.
b. in words only.
c. in figures only.
d. in words and figures.
e. It does not matter how they are expressed.
a. in the same way.
Which of the following is not correct?
a. twenty-fifth birthday
b. one millionth visitor
c. fifty-seventh anniversary
d. one hundred twenty-fifth customer
e. All are correct.
d. one hundred twenty-fifth customer
If a whole number does not precede a decimal, one should
a. drop the decimal.
b. insert a zero before the decimal.
c. insert a zero after the decimal.
d. insert a zero before and after the decimal.
e. do none of these
b. insert a zero before the decimal.
Which of the following is correct?
a. January 22
b. the 23rd of April
c. March 29, 2005
d. on the 18th
e. all of these
e. all of these
Which of the following should be written as a figure?
a. definite amounts of money
b. indefinite amounts of money
c. time when using o’clock
d. all of these
e. none of these
a. definite amounts of money
Use figures for
a. measurements that serve as significant statistics.
b. building numbers higher than one.
c. time when using a.m. and p.m.
d. money when using cents.
e. all of these.
e. all of these.
Spell out numbers
a. when using o’clock.
b. when using a.m. and p.m.
c. with dollar amounts less than ten.
d. with percentages.
e. in all these cases.
a. when using o’clock.
Abbreviations are used ________ in business writing.
a. often
b. sparingly
c. for numbers only
d. for clarity
e. randomly
b. sparingly
Which of the following should not be abbreviated?
a. the name of months
b. the name of days
c. the name of people
d. common nouns
e. all of these
e. all of these
Which of the following is an acceptable abbreviation?
a. Mr.
b. Dr.
c. a.m.
d. Inc.
e. all of these
e. all of these
Which is not an appropriate abbreviation?
a. A.A.
b. WWW
c. dept.
d. c.o.d.
e. all of these
c. dept.
Which of the following should have periods?
a. a.m.
b. m.p.h.
c. w.p.m.
d. m.p.g.
e. all of these
a. a.m.
Which of the following should not have periods?
a. P.O.
b. P.B.S.
c. Ph.D.
d. U.K.
e. all of these
b. P.B.S.
Which of the following words is spelled incorrectly?
a. accidentally
b. paralell
c. license
d. harass
e. all of these
b. paralell
Which of the following words is spelled correctly?
a. wierd
b. alloted
c. category
d. precedant
e. seperately
c. category

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