Unlike the clan culture which is internally focused, the culture at Walgreen can be described fittingly as an adhocracy culture since it is externally focused. Some of the external stakeholders upon which the organization focuses – as discerned from its mission statement – are its customers and shareholders for whom it consistently tries to deliver good value (Walgreen Co, 2010a). a. Ethics: Realizing the importance of ethics in the success of the business organization today, Walgreens has taken deliberate steps to ensure that it acts ethically in all aspects of its operations.
Towards this end, it has put in place an ethics policy statement which addresses issues such as accounting practices, business conduct, respect for privacy and confidentiality, conflict of interest, the conduct of international business, insider trading, environmental issues, among others. The policy promises stern measures against anyone flouting the policy, and a hotline that allows whistleblowers to report any violation is provided.
A firm promise is made that no retaliation shall be made against any employee for blowing the whistle on violations of any of the provisions of the policy, and a confidential hotline through which the whistleblowers can report any violations of the policy established (Walgreen Co, 2010b). The first area that the policy covers is that of business transactions, and specifically lists various accounting controls to ensure that no creative accounting practices (the falsification or misrepresentation of the firm’s books of accounts) takes place at Walgreens.
It outlaws the making of false entries into the books of accounts, and outlaws the creation of any account for any asset or fund which has not been specifically recorded in the books. It prohibits the making of any payments for any transaction other than those recorded or as recorded by supporting documents and evidence, and compels the employees responsible to make fair, accurate, and timely filings to the SEC (Securities and Exchange Commission) (Walgreen Co, 2010b).
The policy also requires that no false or misleading promises be made by any employee on behalf of the firm, that all transactions be done openly and proper documentation of each transaction made, and that no payment or any other form of unethical or illegal inducement shall be made by any employee with a bid to procure special favors (e. g. tenders or contracts) for the business organization (Walgreen Co, 2010b). The other area upon which the policy focuses is on the conduct of international laws.
This policy requires that its employees adhere to all the laws of the countries in which they travel or in which the firm does business in, and more so to anti-corruption laws. The policy also requires that the employees strictly keep in conformity to US laws when transacting business on behalf of the company across borders. Some of the laws which the policy specifically requires the employees to conform to include the Foreign Practices Corruption Act (FCPA), the US Embargoes or Sanctions Program, and the Export Controls and Anti-boycott Compliance (Walgreen Co, 2010b).