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Business process outsourcing Essay

One of the leading worldwide business process outsourcing (BPO) provider is PeopleSupport, Incorporated. And behind this global achievement is the very successful entrepreneur, Lance Rosenzweig, founder, director and the CEO of the company. I chose him because of his valuable contributions to outsourced web-based client services and his positive outlook and sensitivity to the needs of his target market, the customers. He cares and values them greatly and focuses in developing and finding resolutions for customer management services. This I admire so much on an entrepreneur, one that truly values customer service by heart.

There are a lot of skills and traits necessary to be triumphant in one’s venture. An entrepreneurial character must be resourceful and flexible to the requirements of his target end-users or consumers. Lance Rosenzweig has this in single package. He is well-versed problem-solver, timely innovator, customer-focused businessman, positive-thinker and an open-minded leader. He was able to see the potential of the company when he broadened PeopleSupport’s service to more comprehensive customer relationship management such as call centers.

He showcased his innovativeness when he switched the sales focus of the company from online agencies to large enterprise clients. One of his advices to new entrepreneurs is to build businesses

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that exceedingly matters to customers which demonstrates his passion to customer service. He believes that the exit of one’s success is far later than he can imagine. And lastly, he was vastly open to opportunities when he ventured into overseas contacts by considerably cutting the cost structure by opening contact centers in the Philippines and Costa Rica.

With this open-minded decision, the company continues to grow and profit without funding additional capital. These characters and behaviors are indeed the ingredients of a successful entrepreneur. Lance Rosenzweig, the CEO and founder of PeopleSupport, Incorporated, has this in single package.

References

Capital IQ (2006). Businessweek’s Hot Growth Companies, Hot Growth Special Report 2006 14. Retrieved October 5, 2008 from http://www. businessweek. com/hot_growth/2006/ company/14. htm Forbes. com LLC (2008). Lance Rosenzweig. Retrieved October 5, 2008 from http://people. forbes. com/profile/lance-rosenzweig/62862

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