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Business process reengineering – workgroup IS

Business process reengineering
the activity of altering and designing business processes to take advantage of new information systems
customer life cycle
taken as a whole, the processes of marketing, customer acquisition, relationship management and loss/churn that must be managed by CRM systems
customer relationship management system (CRM)
an information system that supports business processes for attracting, selling, managing, and supporting customers
data integrity
in a database or a collection of databases, the conniption that exists when data values are consistent and in agreement with one another
departmental information systems
workgroup information systems that support a particular department
distributed systems
systems in which application processing is distributed across multiple computing devices
enterprise application integration (EAI)
an information system that supports cross-functional business processes by integrating existing functional applications.
enterprise information system
an information system that supports activities in multiple departments
Enterprise resource planning (ERP)
an information system based on an ERP product
Functional information system
workgroup information systems that support a particular business function
information silo
a condition that exists when data are isolated in separated information systems
inherent processes
the procedures that must be followed to effectively use licensed software
inter-enterprise information system
an information system that is shared by two or more independent organizations
personal information system
information systems used by a single individual
self-efficacy
a person’s belief that he or she can be successful at his or her job
workgroup information system
an information system that is shared by a group of people for a particular purpose

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