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Business Support Solutions Essay

Business Support Solutions

     Like many businesses there are computer work stations, areas set aside for publication, work cubicles, hidden offices and behind all these are the programs that keep the entire environment working like a well oiled machine. While the option for different applications such as personal, workgroup and enterprise computing is in use there are many ways each help the employee get the job done more efficiently than ever before.

     In my company it is known only to the computer savvy what really is in those boxes and blades that make up our computer systems. My distribution center has a server room that feeds a T-1 pipeline of connections to eight stationary systems within the warehouse to our corporate servers in San Diego, California. Within these systems are a very limited supply of programs that are personal in design however I do consider the Office program a personal and workgroup approach depending on your perception. I use a word processing document to compose daily tasking to my supervisors and team leads and design work flow matrix following best practices based on on-site situations and divisions.

     According to Stair and Reynolds (2006), work group applications is the software that supports

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team work, whether in location or around the world (p. 82). Our workgroup systems are based on Oracle reports exported into Excel. The main backbone of my workgroup is Outlook. Everything I do is based on my email system as it gives me the benefit of disseminating the information to a multitude of individuals nation-wide and a way of having a hard copy of questions, concerns and forward thinking operations. While almost one-third of my day is either answering emails or sending requests or questions to any number of other managers or specialists, the usage is compelling and much easier and more cost effective than a phone call.

     Our main enterprise application software is Oracle. This system links the entire company motives, inventory management, sales, orders and work loads to each user. The level of user interface depends on the hierarchy of the employee. As a manager, I have the ability to create orders for customers, edit or delete line items based on customer requests or inventory shortages/overages, create and maintain daily inventory cycle counts, report and track employee production, link into our Kronos system and manage daily, weekly and bi-weekly time management for employees just to name a few. My associates have the entry level authorizations based on data entry to input inventory counts, warehouse movements, material receiving and shipping, manifesting orders and creating routes based on delivery times and schedules. Our senior management has control level authorizations to complete stock management, inventory movement control, company finances, accounts receivable and payables and much more. In late 2009, my company is moving from Oracle to SAP which is already proving to be a valiant task. I have heard many IT and IS techs tell the stories and horrors of the change out but I think it is a positive move. The bottom line of our business depends greatly on the efficiency of our enterprise software which is also covered in our weekly reading by stating the fact that companies cannot go forward with anticipations of market changes, outdated modules and non-integrated information based on the prior days sales and outdated projected business (Stair and Reynolds, 2006).

     While thinking and writing about the programs and applications that support personal, workgroup and enterprise computing in my company I feel that many of the defined areas really functionally cross over into the other. When speaking of personal software like office suites and database programs, I think we use them personally to help the workgroup excel as the workgroup will use the same programs and apps to get the job done. The workgroup cannot complete the tasking without the use or expanse of the enterprise software and the enterprise software relies on the personal programs.


Stair, R., & Reynolds, G. (2006). Fundamentals of Information Systems, Third Edition. Massachusetts:Thomson Course.


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