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Ch 10 Quizzes MGMT 3013

An effective way to deal with change and innovation
Have the courage to follow your ideas
Which of the following is NOT a supertrend shaping the future of business?
Information becoming a competitive advantage
A change that is made in response to arising problems or opportunities
Reactive change.
Which of the following is an example of a proactive change?
Ciara explores improvements in bonus structures with her staff and begins to implement them prior to any serious discontent on the part of the staff.
Wal-Mart’s implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ______ change.
Proactive
Which of the following is an example of a force for change originating outside the organization?
Social pressures
The invention of a machine to make plastic corks for wine bottles has severely affected companies that produce traditional cork. This is an example of a(n) ______ change.
Technological
The increasing diversity of the American workforce is an example of a(n) ______ change.
Demographic
Inside forces for change include which of the following?
Turnover
Arizona Pottery is having a difficult time finding inexpensive labor, which it attributes to an unfriendly climate toward Hispanics since the passage of tough illegal immigration legislation in that state. This is an example of a(n) ______ change.
Social and political
With the recession and the accompanying high levels of unemployment, La Russo’s Italian Ice has had its choice of employees to support its growth. This is an example of a(n) ______ change.
Market
Recently many older workers who had planned to retire soon decided to keep working longer. This is an example of a(n) ______ change.
Social or political
Which of the following is NOT an inside force that is an indicator for an organization that change might be needed?
Increased competition
The human resource department at The Book Source has just calculated the absenteeism rate for 2010, and it is 25% higher than it was in 2008 and 2009. Managers should
investigate whether employees have become dissatisfied with their jobs.
Non-managerial employees at Romero Manufacturing belong to a union. The union has come close to striking several times over the years and labor negotiations have recently been very tense. Romero likely needs to focus on changing
forces originating inside the organization.
Laredo Insurance is about to install a new computer system that will change the way claims adjusters settle claims. Adjusters will be able to do the adjustment and issue the check right at the scene of the accident. Laredo most likely needs to focus on changing employee
skills.
Employees might feel they are being underpaid for what they do, even if pay and benefits are superior to the competition. Here, managers must change
perceptions.
Which of the following is NOT an area in which change is often needed?
Information
Maid to Clean is considering implementing a system that will pay the cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to insure quality. Managers believe that this will reduce labor costs. Maid to Clean is focusing on changing employee
performance.
Smart Office Furnishings has had several incidents lately in which its drivers became lost when attempting deliveries. The drivers have no GPS or other access to computerized information and rely on the customers themselves for directions. Smart Office Furnishings probably needs to change its
technology.
Yoga Productions is in the process of cross-training all of its entry-level employees to be able to take phone orders or answer customer questions, and to process orders in overflow situations. The company is changing its
skills.
Falcon Touring Bikes recently instituted cross-functional teams to develop new products. Team members are spread across the country. It is expensive and time-consuming for people to travel from their different locations to headquarters to meet. The company would benefit most from a change in ______ involving
technology; teams meeting “virtually” through electronic media.
The record industry has been forced into a ______ change because of the prevalence and ease of illegally downloading music.
strategy
The set of techniques used for implementing planned change to make people and organizations more effective is called
organizational development.
Organizational development is often put into practice by a
change agent.
Which of the following is NOT one of the primary uses of OD?
Improving recruitment
In which of the following situations would OD techniques be the most helpful?
Assisting employees in dealing with stressful situations
Javier, an OD consultant, is designing a survey of employee attitudes to be given to workers at Radar Security. Javier is conducting the ______ stage of OD.
diagnosis
The question “What shall we do about the problem?” would most likely be asked during the ______ stage of OD.
intervention
Shreya, an OD consultant, is working with the members of a cross-functional team to help them build cohesiveness and practice skills to function better as a team. Shreya is conducting the ______ stage of OD.
intervention
Ben, an OD consultant, is visiting Rainwater Supplements a year after he assisted them in making changes to their employee incentive plan. Now he is comparing sales and turnover data from the last three years to the current year. Ben is in the ______ stage of OD.
evaluation
Which of the following circumstances is likely to increase the success of OD?
Support of top managers
Cynthia Barton Rabe, a former innovation strategist for Intel, suggests that too much ______ can kill innovation.
knowledge and experience
Which of the following is NOT one of Scott Berkun’s seeds of innovation for organizations?
Philanthropy
A technological innovation is generally a(n) ______ innovation.
product
A managerial innovation is generally a(n) ______ innovation.
process
A(n) ______ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.
process
The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a(n) ______ innovation.
process
The creation of products, services, or technologies that modify those that already exist is called ______ innovation.
incremental
Researchers working on hydrogen fuel cells hope that this could be a(n) ______ innovation, leading to a clean, renewable energy source, and reducing dependence on depleting fossil fuels with their adverse impact on the global environment.
radical
Rodeo Drive Cosmetics recently introduced a new acai berry lip balm. Nikhil, director of new product development, has just reviewed the dismal results. It appears that Nikhil’s team did adequate research on the product’s acceptance by consumers prior to its introduction and is equally troubled. Nikhil should
reward his team for their effort.
Which of the following is NOT a way to encourage innovation?
Withholding raises and promotions when innovation attempts don’t work out.
In your efforts to gain allies and overcome employee resistance, excellent ______ will be a key to fostering innovation.
execution
Which of the following sequences best describes how a manager can foster innovation in an organization?
Recognize problems, gain allies, overcome resistance, execute well
Which of the following is NOT an interacting factor that affects the level of resistance to change?
Longevity of the change agent
The reintroduction of a familiar practice within the same organization is called a(n)
adaptive change.
Employees are likely to see an adaptive change as
least threatening.
At Monarch Toys, employees know that during the month of December they are generally required to work different schedules, often with some overtime, to support the holiday shopping season. This is an example of a(n) ______ change.
adaptive
Micky, a manager in a snowboard store, is changing the work schedule of his long-term employees for the annual fall sale, the shop’s busiest time. He is using the same basic schedule as last year. Micky should expect that his employees will be
hardly upset, or not upset at all.
A change that represents the introduction of a new practice to an organization but that is not new to the industry is called a(n)
innovative change.
An innovative change involves ______ complexity, cost, and uncertainty.
moderate
Prairie Bank has decided that tellers must rotate through a new weekend shift on Saturday afternoons since several of its competitors in the area have recently begun to offer these hours to customers. This is a(n) ______ change.
innovative
Introducing a practice that is new to the industry is called a(n) ______ change.
radically innovative
Lake City Documents has decided to hire enough drivers to pick up and deliver documents for their customers within two hours of a service order, hoping this practice will give them a significant advantage over the competition, none of whom have adopted such a practice. Lake City is introducing a(n) ______ change.
radically innovative
Which of the following is NOT a leading reason that employees resist change?
Lack of personal ethics
Lewin’s change model consists of
three stages: unfreezing, changing, and refreezing
During Lewin’s changing stage, managers should
give employees new models for behavior.
During Lewin’s refreezing stage, managers should
reinforce the desired change in the employees.
The process by which a company compares its performance with that of high-performing organizations is called
benchmarking.
Kotter proposed which of the following for organizational change?
Eight steps for leading organizational change
______ is an emotional/behavioral response to real or imagined threats to an established work routine.
Resistance to change

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