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Ch 13 – Project Stakeholder Management

Purpose of _________________________ – identify all people or organizations affected by a project, to analyze stakeholder expectations, and to effectively engage stakeholders in project decisions throughout the life of a project
stakeholder management
Which process of stakeholder management is described below?
Identify all people or organizations affected by a project, to analyze stakeholder expectations, and to effectively engage stakeholders in project decisions throughout the life of a project
identifying stakeholders
The output below is from which process of stakeholder management?
Stakeholder register
identifying stakeholders
Which process of stakeholder management is described below?
Determining strategies to effectively engage stakeholders in project decisions and activities based on their needs, interests, and potential impacts
planning stakeholder management
The outputs below are from which process of stakeholder management?
Stakeholder management plan, project documents updates
planning stakeholder management
Which process of stakeholder management is described below?
Communicating and working with project stakeholders to satisfy their needs and expectations, resolving issues, and fostering engagement in project decisions and activities
managing stakeholder engagement
The outputs below are from which process of stakeholder management?
Issue logs, change requests, project management plan updates, project documents updates, organizational process assets updates
managing stakeholder engagement
Which process of stakeholder management is described below?
Monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed.
controlling stakeholder engagement
The outputs below are from which process of stakeholder management?
Work performance info, change requests, project documents updates, organizational process assets updates
controlling stakeholder engagement
____________________ – people involved in project activities or affected by them
stakeholders
Use ____________________ and ____________________ communications networks to make sure all key stakeholders are identified
formal, informal
Simple way to document basic info on project stakeholders is by creating what?
stakeholder register
Stakeholder register typically includes what 3 things?
identification info, assessment info, stakeholder classification
What could be defined as:
A technique for analyzing info to determine which stakeholders’ interests to focus on and how to increase stakeholder support throughout the project
stakeholder analysis
Use different ____________________ to determine an approach for managing stakeholder relationship.
classification models
What groups stakeholders based on their level of authority (power) and their level of concern (interest) for project outcomes?
power/interest grid
Can categorize stakeholders as being 1 of what 5 levels?
unaware, resistance, neutral, supportive, leading
Is the stakeholder management plan formal or informal?
either
Info found in ____________________:
• Info from stakeholder register
• Current and desired engagement levels
• Interrelationships between stakeholders
• Communication requirements
• Potential management strategies for each stakeholder
• Methods for updating stakeholder management plan
stakeholder management plan
Why should the stakeholder management plan not be part of the official project documents?
it contains sensitive info
Project sponsors usually rank scope, time, and cost goals in order of importance can be shown in what?
expectations management matrix
Expectations management matrix includes what 4 things?
measures of success, priorities, expectations, guidelines
Where should issues be documented?
issues log
____________________ – tool used to document, monitor, and track issues that need resolution
issues log
You can’t control stakeholders, but you can control ____________________.
their level of engagement
Who needs to set stage for engaging project stakeholders early in project?
project manager
True or false?
The stakeholder management plan should not be accessible to all stakeholders.
True
True or false?
The stakeholder management plan is always a formal document.
False
True or false?
The main output of the identifying stakeholders process is the project charter.
False
True or false?
Though stakeholders cannot be controlled, their level of engagement can be controlled.
True
_____ involves monitoring stakeholder relationships and adjusting plans and strategies for engaging stakeholders as needed.
A. Controlling stakeholder engagement
B. Identifying stakeholders
C. Managing stakeholder engagement
D. Planning stakeholder management
A. Controlling stakeholder engagement
True or false?
Stakeholders might change during a project due to employee turnover, partnerships, and other
events.
True
_____ involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them.
A. Planning stakeholder management
B. Controlling stakeholder engagement
C. Identifying stakeholders
D. Managing stakeholder engagement
C. Identifying stakeholders
True or false?
Sensitive information can be included in the stakeholder register as very few people in the organization have access to it.
False
After identifying and analyzing stakeholders, the project manager and team should develop a(n)______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.
A. power/interest grid
B. stakeholder management plan
C. stakeholder register
D. issue log
B. stakeholder management plan
The project team must take corrective action if stakeholders with high interest and high power are categorized as _____.
A. supportive
B. neutral
C. leading
D. resistant
D. resistant
A(n) _____ is a tool used to document, monitor, and track problems that need resolution.
A. power/interest grid
B. issue log
C. requirements traceability matrix
D. Gantt chart
B. issue log
The stakeholder register is the output of the _____ process of project stakeholder management.
A. executing
B. initiating
C. monitoring and controlling
D. planning
B. initiating
Which of the following is true about identifying stakeholder?
A. Stakeholders with indirect ties to the project need not be engaged with.
B. It is not very difficult to identify stakeholders.
C. Stakeholders do not change during a project
D. The project manager’s family is not a potential stakeholder.
A. Stakeholders with indirect ties to the project need not be engaged with.
True or false?
Issue logs can be used to address issues related to other knowledge areas like project scope management or project quality management.
True
The main output of the _____ process is the stakeholder register.
A. Controlling stakeholder engagement
B. Planning stakeholder management
C. Identifying stakeholders
D. Managing stakeholder engagement
C. Identifying stakeholders
True or false?
Internal stakeholders include top management, other functional managers, and other project managers.
True
Scope, time and cost goals in order of importance can be ranked on a(n) _____.
A. expectations management matrix
B. responsibility assignment matrix
C. probability matrix
D. requirements traceability matrix
A. expectations management matrix
True or false?
A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it.
False
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