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Ch. 2 Introduction to Interpersonal Communication

Which of the following is low in planning, is used for team meetings, and is a richer form of interacting than conference calls but typically requires more expensive equipment and careful scheduling?
Video conference
Which of the following is most likely to be used for team conversations, and is typically less rich than one-to-one phone conversations because many participants do not provide cues continuously during the conversation?
Conference call
_____ is the “ability to accurately pick up on emotions in other people and understand what is really going on with them.”
Empathy
Which of the following is most likely to be used for one-to-one conversations between parties in different locations, and is a fairly rich communication channel to quickly discuss and clarify workplace issues?
Phone conversation
_____ involves favorable explanations for why others have behaved in a certain way.
Mitigating information
Which of the following communication channels is low in richness but high in control?
Email
Which of the following is most likely to be used for team meetings or sales presentations and is a richer form of interacting than conference calls but typically requires more coordination due to technology requirements?
Webinar
_____ is the “ability to use your awareness of emotions and those of others to handle interactions successfully.”
Relationship management
Which of the following is most likely to be true about the people who exhibit high self-management?
They spend a higher percentage of work conversations on work-related topics with a focus on solutions.
Which of the following communication channels is low in control but high in richness?
Videoconference
When addressing thinkers, one should:
focus on dispassionate, and conclusive arguments.
Which of the following is most likely to be a communication preference of an intuitor?
An intuitor moves from topic to topic.
________ are future-oriented, out-of-the-box thinkers. When communicating with intuitors, take more time for discussion and don’t overemphasize the details.
Intuitors
When communicating with intuitors, one should:
take more time for discussion and don’t overemphasize the details.
Which of the following is most likely to be a communication preference of a thinker?
A thinker avoids exaggeration and big claims, and is precise.
A communicator may have a difficult time sending a message due to physiological constraints such as stuttering, sickness, or other temporary or permanent impairments. A noise caused due to these reasons is known as a _____ noise.
physiological

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