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CH 2 Managing People and Work

Which of the following is true of centralization in an organization?
Authority is concentrated at the top of the managerial hierarchy.
Which of the following statements indicates that Megabytes Inc. has implemented an organic structure?
At Megabytes, authority is decentralized to middle and first-line managers.
The management theory that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources is called:
management science theory.
According to Taylor, the production process becomes more efficient with:
an increase in division of labor through specialization.
Which of the following statements is consistent with the principles of scientific management?
Increase job specialization in order to make the production process more efficient.
The line of authority in an organization is:
the chain of command extending from the top to the bottom of an organization.
Fayol recommended the use of _____ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.
an organizational chart
In the context of human relations movement and related studies, who among the following is a “ratebuster?
A person performing above the work group performance norm
Henry Fayol believed that in order to increase the efficiency of the management process it is essential that:
all organizational members are entitled to be treated with justice and respect.
Which of the following is an example of a company’s standard operating procedure?
A compulsory practice of employees cleaning their work areas at the end of each day
According to Henri Fayol, esprit de corps refers to:
shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.
_____ is the performance gain caused by two or more departments coordinating their efforts.
In a bureaucracy, a manager’s formal authority derives from:
the position he or she holds in the organization.
EZtronics’ approach to management is consistent with Theory Y because:
managers at EZtronics have created a work setting that allows workers to exercise initiative.
Managers who accept the assumptions of Theory X:
closely monitor workers to make sure that production is not affected.
Job specialization refers to:
the process by which division of labor occurs as different workers gain expertise in tasks.
_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.
Contingency theory
_____ refers to a system where small workshops run by skilled workers produce hand-manufactured products.
Crafts production
_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.
The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol’s principle of:
subordination of individual interests to the common interest.

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