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CH 2. MC

Which of the following is not a dimension of quality for a manufactured good?
Courtesy
The probability that a product will operate properly within an expected time frame is the dimension of quality known as
Reliability
The degree to which a product meets preestablished standards is known as
Conformance
Making sure that the product meets the design specifications during production is referred to as
Quality of conformance
__________________ advocated continuous improvement to the production process to achieve conformance to specifications and reduce variability.
W. Edwards Deming
W. Edwards Deming believed that primary responsibility for quality improvement rested with
Both the employees and management of the firm
W. Edwards Deming’s overall philosophy for achieving quality is embodied in
his 14 points
A relationship between a firm and its supplier where the supplier agrees to meet the firms’ quality standards and the firm enters into a long-term purchasing agreement with the supplier is known as
Partnering
Directly involving employees in the quality-management process is referred to as
participate problem solving
All of the following are dimensions of quality for manufactured products, except:
Feasibility
All of the following are parts of DMAIC, except:
Improvise
All of the following are part of DMAIC except:
Implement
The costs associated with developing a quality management system are known as:
Quality planning costs
The costs of acquiring and maintaining data are known as:
information costs
______ failure costs include scrap, rework, and downtime.
Internal
Which of the following quality tools display major causes of poor quality on a graph?
Fishbone diagram
Which of the following quality tools display the frequency of data related to a quality problem?
Histogram
Which of the following quality tools display the relationship between two variables on a graph
Scatter diagram
Which of the following quality tools display the steps in a process on a graph
process flow chart

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