A mission statement should answer the question:
What business are we in?
Two factors that tend to have almost universal strategic operations importance are:
Time and quality
Productivity measures output relative to:
In which of the following strategies is operations least likely to have a considerable role?
__________ helps managers focus their attention on strategic issues and strategy implementation.
A Balanced Scorecard
Which one of these is not one of the four perspectives of the Balanced Scorecard approach?
An order winner is:
A superior factor
Order qualifiers refers to:
What are an organization’s goals based on?
Which one of the following will always lead to an increase in productivity?
Increase inputs and increase outputs.
The external elements of a SWOT analysis are:
T and O
An organization’s strategy is related to its __________ in much the same way that its __________ is/are related to its strategy.
Special attributes or abilities that give organizations a competitive edge are called:
Unique attributes of firms that give them a competitive edge are called _____________.
The internal elements of a SWOT analysis are:
S and W
Strategy makers engage in environmental scanning to:
be aware of threats and opportunities
Which of the following is not typically considered a cure for poor competitiveness?
Minimize attention to the operations function.
Chief reasons why organizations fail include all the following, except:
emphasizing operations strategy.
Scheduling personnel is an example of an operations management
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