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Ch. 2 Review Quiz

A mission statement should answer the question:
What business are we in?
Two factors that tend to have almost universal strategic operations importance are:
Time and quality
Productivity measures output relative to:
In which of the following strategies is operations least likely to have a considerable role?
Low price
__________ helps managers focus their attention on strategic issues and strategy implementation.
A Balanced Scorecard
Which one of these is not one of the four perspectives of the Balanced Scorecard approach?
An order winner is:
A superior factor
Order qualifiers refers to:
Minimal standards
What are an organization’s goals based on?
Its mission
Which one of the following will always lead to an increase in productivity?
Increase inputs and increase outputs.
The external elements of a SWOT analysis are:
T and O
An organization’s strategy is related to its __________ in much the same way that its __________ is/are related to its strategy.
Mission; tactics
Special attributes or abilities that give organizations a competitive edge are called:
Core competencies
Unique attributes of firms that give them a competitive edge are called _____________.
Core competencies
The internal elements of a SWOT analysis are:
S and W
Strategy makers engage in environmental scanning to:
be aware of threats and opportunities
Which of the following is not typically considered a cure for poor competitiveness?
Minimize attention to the operations function.
Chief reasons why organizations fail include all the following, except:
emphasizing operations strategy.
Scheduling personnel is an example of an operations management
Operational decision

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