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ch 5 test

Which of the following techniques is more likely to make a business message positive?
Displaying a confident attitude.
Terence works as a software developer and is very particular about maintaining the quality of his work. He has set a very high standard for himself as well as those working under him. Terence’s high ideals are referred to as:
values.
In all business messages, communicators should ideally aim at:
projecting concern for others.
The deductive approach is also know as the _____ approach.
direct
To build well reasoned business positions, one should:
avoid faulty cause/effect claims.

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