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Chapter 1 – 3 (T/F)

Internet advertising is growing at approximately 10% a year.
True
Developing a new product. fulfilling an order, and hiring a new employee are examples of business processes.
True
A fully digital firm produces only digital goods or services.
False
A business model describes how a company produces, delivers, and sells a product or service to create wealth.
True
Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.
False
Computers are only part of an information system
True
Information systems literacy describes the behavioral approach to information systems, whereas computer literacy describes the technical approach.
False
The dimensions of information systems are management, organizations, and information technology.
True
Knowledge workers assist with paperwork at all levels of the firm.
False
There are four major business functions: sales and marketing; manufacturing and production; finance and accounting; and information technology.
False
In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company.
True
Business processes are logically related tasks for accomplishing takes that have been formally encoded by an organization.
False
A substantial part of management responsibility is creative work driven by new knowledge and information.
True
Intranets allow firms to work easily with 3rd party supplies and vendors
False
Investment in IT is over 50% of all invested capital.
True
UPS’s us of Web-based tools allow customers to embed UPS functions such as tracking and cost calculations into their own web sites was an information systems solution used to achieve customer intimacy.
True
Studies have consistently shown that firms that invest greater amounts in formation technological benefits than firms that invest less.
False
Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments.
True
A firm that invests in efficient business processes in making an investment in organizational complementary assets.
True
The behavioral approach to information systems leaves aside technical solutions to instead analyze the psychological, social, and economic impacts of systems.
True
Enrolling employees in benefits plans is a business process handled by the finance and accounting function.
False
Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
True
Functional systems that support business processes within a single functional group, such as HR, are being phased out in favor of cross-functional system.
True
Transaction processing systems are most commonly used by the senior management level of an organization.
False
In social business, firms use social networks for coordinating production tasks.
False
A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.
True
A hotel reservation system is a typical example of a management information system.
False
You would use an MIS to help decide whether to introduce a new product line.
False
Management information systems typically support nonroutine decision marking.
False
Most MISs use sophisticated mathematical models or statistical techniques.
False
Decision-support systems help managers make decision that are unique, rapidly changing, and not easily specified in advance.
True
Decision-support systems use internal information as well as information from external sources.
True
Shipping a product to a customer is an example of a business process.
True
ESSs draw summarized information from internal MIS and DDS
True
ESSs are designed primarily to solve specific problems
False
MIS job growth is projected to be 50% greater than other jobs in the next 5 years.
True
Enterprise systems often include transactions with customers and vendors.
True
Supply chain management systems are more externally oriented than enterprise systems.
True
A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.
True
Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.
True
All organizations have bedrock, unassailable assumptions that define their goals and products.
True
An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.
False
From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor.
True
A firm can be said to have competitive advantage when they have higher stock market valuations than their competitors.
True
The competitive forces model can be used to analyze today’s digital firm as well as traditional firms.
True
Customers are one of the competitive forces that affect an organization’s ability to compete.
True
A transparent marketplace means that there is high product differentiation.
False
The effect of the Internet has been to raise bargaining power over suppliers.
True
In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries.
False
In the strategy of product differentiation, information systems are used to enable new products and services.
True
Mass customization is a form of mass production.
True
Strong linkages to customers and suppliers decrease switching costs.
False
Business processes are collections of standard operating procedures.
True
The value chain model classifies all company activities as either primary or support.
True
In the value chain model, primary activities are most directly related to the production and distribution of the firm’s products and services that create value for the customer.
True
The idea driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits.
True
In a demonstration of network economics, the more people that use Adobe software and related products, the greater the value of software.
True
The term business ecosystem describes the interplay between the various organizational forces within a firm.
False
Research has shown that only 25% of firms are able to align their information technology with their business goals.
True
The use of Internet technologies allows companies to more easily sustain competitive advantage.
False.

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