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Chapter 1-5

Data and information
Are raw facts that describe the characteristics of an event
Is information technology always beneficial
Information technology can be an important enabler of business success and innovation. This is not to say that IT equals business success and innovation or that IT represents business success and innovation. Information technology is most useful when it leverages the talents of people. Information technology in and of itself is not useful unless the right people know how to use and manage it effectively
Case study the world is flat
Globalization 3.0 in globalization 1.0 which began around 1492 the world went from size large to size medium. In globalization 2.0 the era the era that introduced us to multinational companies, it went from size medium to size small. In globalization 3.0 the world went from being small to tiny
Competitive Advantage
Is a product or service that an organizations customers place a greater value on than similar offerings from a competitor. (Temporary).
First mover advantage – benefits and risks
Occurs when an organization can significantly impact its market share by being first to market with a competitive advantage
Three generic strategies
(1) Broad cost leadership
(2) Broad differentiation
(3) Focused strategy
Broad strategies reach a large market segment, while focused strategies target a niche market. A focused strategy concentrates on either cost leadership
What is a business process
Is a standardized set of activities that accomplish a specific task, such as processing a customers order.
Efficiency and effectiveness
Doing things right addresses efficiency- getting the most from each resource. Doing the right things addresses effectiveness- setting the right goals and objectives and ensuring they are accomplished
KPIs – Key Performance Indicators
are the measures that are tied to business drivers
Efficiency IT metrics
Measure the performance of the IT system itself including throughput, speed, and availability
Effectiveness IT metrics
Measure the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases
SCM Metrics
Supply chain management metrics can help an organization understand how its operating over a given time period. Supply chain measurements can cover many areas including procurement, production, distribution, warehousing, inventory, and transportation
I.e; back order- an unfilled customer order.
Customer order promised cycle time- The anticipated or agreed upn cycle time of a purchase order.
Customer order actual cycle time: The average time it takes to actually fill a customers purchase order
Inventory replenishment cycle time: Measure of the manufacturing cycle time plus the time included to deploy the product to the appropriate distribution center.
Inventory turns(inventory turnover)- the number of times that a company’s inventory cycles or turns over per year
CRM Metrics
-Number of Perspective customers
-Number of new customers
– Number of Retained customers
-Number of sales leads
BPR & ERP Metrics
Addressing some of the weaknesses and vagueness of previous measurement techniques, the balanced scorecard approach provides a clear prescription as to what companies should measure in order to balance the financial perspective
Organizational structures.
chief information officer (CIO)
responsible for (1) overseeing all uses of information technology and (2) ensuring the strategic alignment of IT with business goals and objectives
Chief Technology officer (CTO)
is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organizations information technology.
Chief security officer (CSO)-
is responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.
Chief privacy officer (CPO)
is responsible for ensuring the ethical and legal information within an organization.
Chief Knowledge officer (CKO)
is responsible for collecting, maintaining, and distributing the organizations knowledge.
Ethical and legal issues
Intellectual property
intangible creative work that is embodied in physical form.
the legal protection afforded an expression of an idea, such as a song video game, and some types of proprietary documents.
Fair use Doctrine
in certain situations, it is legal to use copyright material
Pirated Software
the unauthorized use, duplication, distribution, or sale of copyrighted software.
Counterfeit software
software that is manufactured to look like the real thing and sold as such.
is the right to be left alone when you want to be, to have control over your own personal possessions, and to not be, to have control over your own personal possessions, and not to be observed without your consent
is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside an organization

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