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Chapter 1 CIS-243

An IT infrastructure provides the platform on which the firm can build its information systems
All of the following can be considered managerial responsibilities except:
designing new information systems
Which of the following would NOT be considered part of the implementation phase of problem solving?
Evaluating a selection of software packages for implementing a new business process
Developing a new product, fulfilling an order, or hiring a new employee are all examples of business processes
________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format
The Web
Business processes are those logically related tasks for accomplishing tasks that have been formally encoded by an organization
Converting raw data into a more meaningful form is called:
In a hierarchical organization, the upper levels consist of:
managerial, professional, and technical workers
In order to understand how a specific business firm uses information systems, you need to know something about the history and culture of the company
Based on your reading of the case discussing mobile handhelds, TCHO Chocolate’s use of an iPhone app that connects to chocolate-making machines is an example of using information systems to enhance which of the following generic business objectives?
New products, services, and business models
To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross references this data to popular clothing styles. This is an example of using information systems to support a business strategy of:
customer and supplier intimacy
One of the most frequent errors in problem solving is:
rushing to judgment
Data management technology consists of:
the software governing the organization of data on physical storage media
Feedback is output returned to appropriate members of the organization to help them evaluate or correct the input stage
All of the following are elements of critical thinking except:
relying on gut instinct
Intranets are private corporate networks extended to authorized users outside the organization
Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a business problem that falls into the:
organizational dimension
Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ element of the system
All of the following choices describe ways for a company to achieve a competitive advantage, except:
implementing information systems to support better management decision making
An understanding of enterprise-wide systems for customer relationship management is one of the skills relevant to careers in marketing
An information skill important for an accounting major would be:
an understanding of online transaction and reporting systems
The world’s largest and most widely used network is:
the Internet
Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the hardware and software needed
Poor business processes is an example of the ________ dimension of business problems
Assume you work for a package delivery service in a major metropolitan area and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is the correct way to proceed?
Identify the problem, design alternative solutions, choose the best solution, and then implement the solution
Identifying a problem includes agreeing that a problem exists
All of the following describe the effects of globalization, except:
increases in transaction costs
Inadequate database capacity is an example of the ________ dimension of business problems
Which of the following is not one of the three major categories of business problem solving?
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support:
decision making and control in an organization
The final step in the four-step model of business problem solving is:
The field that deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm is called:
management information systems
use Internet technology for a private company network
There are two types of outsourcing: offshore outsourcing and foreign outsourcing
An example of a business using information systems to attain competitive advantage is:
Toyota’s legendary TPS that has created superlative efficiencies and enabled Toyota to become the world’s largest auto maker
What is the estimated growth rate for information systems managers jobs through 2018?
Legal and regulatory compliance is an example of the ________ dimension of business problems
Journalist Thomas Friedman’s description of the world as “flat” referred to:
the flattening of economic and cultural advantages of developed countries
Financial managers work directly with ________ to ensure investments in information systems help achieve corporate goals
senior managers
Political conflict is an example of the people dimension of business problems
An example of a business using information systems for customer and supplier intimacy is:
JC Penney’s information system that allows its contract manufacturers to see what garments have been sold and need to be replaced
A network requires at least three computers and a shared resource
The first step in the four-step model of business problem solving is:
identifying the problem
The culture of UPS places service to the customer among the company’s highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is “culture” an important factor to consider when building information system solutions to business problems?
Culture affects how information system solutions are implemented and used
The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:
people dimension
transfers processed information to the people who will use it or to the activities for which it will be used.
You are a new manager at a plumbing supply manufacturer where there is an unusually high number of returns for a new aerator for a high-end faucet in production. In viewing the problem you determine that the primary cause is the improperly designed die cast for the aerator. Which dimension of a business problem does this reflect?
Which of the following is an example of a business using information systems to create new products and services?
Apple’s creation of the iPod
Data is information that has been shaped into a form that is meaningful to human beings
A hierarchy:
is a pyramid structure of rising authority and responsibility.
A major criterion in deciding the most important perspectives of a business problem is:
nternet advertising is growing at a rate of more than 30 percent a year
As a result of new public laws, accountants are beginning to perform more technical duties, such as auditing systems and networks
The dimensions of information systems are people, organizations, and information technology
Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system describes:
Electronic computers and related software programs are the technical foundation, the tools and materials, of:
modern information systems
The six important business objectives of information technology are: new products, services, and business models; customer and supplier intimacy; improved decision making; competitive advantage; operational excellence, and:
Employee attitudes about their jobs, employers, or technology can have a powerful effect on their abilities to use information systems productively
In choosing the best solution for a business problem, one of the most important considerations is:
existing resources and skills
As described in the opening case of the chapter, Disney is implementing new information systems in order to create new products, games, and rides
Computers are only part of an information system.
Operations management, as a discipline, is directly relevant to three occupational categories:
industrial production managers, operations analysts, and administrative service managers
As discussed in the chapter opening case, Disney’s implementation of new information systems in their amusement parks can be seen as an effort to achieve which of the primary business objectives?
Customer and supplier intimacy
The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the information system business objective of:
UPS’s use of Web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own Web sites was an information systems solution used to achieve customer intimacy
A business model describes how a company produces, delivers, and sells a product or service to create wealth
A database that receives employee manual input of customer names and addresses is riddled with errors and you have been charged with rectifying the situation. In taking an organizational perspective of this problem, you would be considering:
the types of reviews in place for selecting data input personnel
Whereas marketing and financial careers have been transformed by the growth in information systems, management has-so far-remained relatively unaffected
The failure of NASA’s initial solution to preventing the space shuttle shedding foam illustrates:
the continuous nature of problem solving
Information systems literacy describes the behavioral approach to information systems, while computer literacy describes the technical approach
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its
Verizon’s implementation of a Web-based digital dashboard to provide managers with real-time information, such as customer complaints, is an example of:
improved decision making
Encouraging employees to adapt to new business processes is an important factor in change management
Which of the following statements is not true?
The impact of domestic IT outsourcing has been very disruptive to some regional areas of the U.S.
Large corporations have been slow to adopt mobile computing as a platform
The use of information systems because of necessity describes the business objective of:
The three activities in an information system that produce the information organizations use to control operations are:
input, processing, and output
An example of raw data from a national chain of automobile stores would be:
1 Toyota RAV4 sold January 7, 2008 in Louisville, Kentucky – $28000
The average number of tickets sold daily online is an example of:
meaningful information
An information skill important for a marketing major would be:
an understanding of product management enterprise systems

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