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Chapter 10 PMBOK 5th edition – Practice Test #8

Samir distributes a weekly status report about his project. Samir’s manager, Bill, keeps asking for additional information after reading these status reports. What did Samir likely fail to do before he began sending out his reports?

A Communication requirements analysis
B Communications management plan
C Lessons learned documentation
D The Control Communications process

The results from communication requirements analysis (Choice A) will show the information needs of the project stakeholders. If Samir had completed this, he would know what information Bill is looking for in the status report. PMBOK® 10.1.2.1, pg 291
What process involves responding to unexpected requests for information?

A Manage Communications
B Control Communications
C Manage Stakeholder Engagement
D Plan Communications Management

Information distribution is performed during the Manage Communications process. This process includes creating, collecting, distributing, storing, retrieving and disposition of project information per the communications management plan. Responding to unexpected requests for information is part of this process. PMBOK® 10.2, pgs 297-299
Jeanette developed the project’s communications management plan as one of the first deliverables in her project. Now, six months into the project, it seems like there is a lot of confusion about who needs what information about the project. It has gotten to the point that Jeanette’s new boss and her latest project sponsor act like they don’t even understand the project. What do you think Jeanette could have done differently?

A Organizational changes should have been anticipated and logged in the risk register.
B Jeanette should have stopped the project when the sponsor changed, in order to give the new sponsor a chance to learn about the project.
C The communications management plan should have been reviewed regularly throughout the project and revised as needed to ensure it is still useful.
D Jeanette should have re-planned the project.

On most projects, communications planning is done very early, such as during project management plan development. This allows appropriate resources, such as time and budget, to be allocated to communication activities. The results of this planning process should be reviewed regularly throughout the project and revised as needed to ensure continued applicability. Since there is so much confusion about the project, it is apparent that the plan had not been reviewed regularly. PMBOK® 10.1, pg 290
A global software deployment project originally had one central project manager and a team member in each of 9 different countries. Due to job sharing, the team member position in one of the countries is now filled by 2 new part time people. What is the change in number of potential communication channels?

A 9
B 10
C 45
D 55

Notice that the question asks for the CHANGE in the number of channels. The formula for potential communication channels is n(n-1)/2. Because there originally were 10 stakeholders (n), the original number of channels was 45: [10(10-1)]/2 = 45. Since one fulltime stakeholder was REPLACED by two part time people, there are now 11 stakeholders (n = 11). The new number of channels is 55: [11(11-1)]/2 = 55. The CHANGE is 55 – 45, or 10 potential communication channels (Choice B). PMBOK® 10.1.2.1, pg 292
Which of the following is a Project Communications Management process?

A Information Planning
B Communications Distribution
C Report Progress
D Control Communications

The 3 processes in Project Communications Management are Plan Communications Management, Manage Communications and Control Communications. PMBOK® 10, pg 287
Manage Communications is a/an __________ process.

A Initiating
B Planning
C Executing
D Closing

Manage Communications is in the Executing process group. PMBOK® 3.9, pg 61
You saw the company CEO in the elevator and gave him a quick briefing about a project issue. What type of communication did you employ?

A Formal written
B Informal written
C Informal verbal
D Formal verbal

Choice C is the correct answer. This was an ad-hoc verbal communication, and because it was not structured, it was informal. PMBOK® 10, pg 287
While traveling in a foreign country, a project manager telephoned a team member to give explicit instructions on how to present the next status report. Upon returning, the project manager found that his instructions were only partially followed. How could this problem have been avoided?

A The project manager should have used e-mail to relay the instructions in writing.
B The project manager should have used postal service to relay the instructions in writing.
C The project manager should have asked the team member to repeat the instructions to ensure understanding.
D The project manager should have asked his manager, rather than a team member, to prepare the status report.

The manager could have sent an email (Choice A), but that still wouldn’t have ensured the team member understood everything. Choice C is the BEST answer. As part of the communications process, the sender is responsible for making the information clear and complete so that the receiver can receive it correctly, and for confirming that it is properly understood. The receiver is responsible for making sure that the information is received in its entirety, understood correctly, and acknowledged. PMBOK® 10.1.2.3, pg 294
You have an intern from a local community college helping you with your project. She is having a really difficult time figuring out how to assess the impact of project communications. You tell her to tap into which of the following resources?

A Constraints list
B Communication methods
C Expert judgment
D Communication technology

Choice A is not relevant for this question, nor is it a PMBOK® term. You are in the Control Communications process, and Choices B and D are tools and techniques used with the Manage Communications process. Expert judgment (Choice C) is often relied upon by the project team to assess the impact of the project communications, need for action or intervention, actions that should be taken, responsibility for taking such actions, and the timeframe for taking action. PMBOK® 10.3.2.2, pg 306
Two dimensions of communication include, 1) up and down the organization, and 2) with peers. Which dimensions are these?

A Internal and external
B Vertical and horizontal
C Internal and intra-team
D Global and local

The correct answer is Choice B. Communication activity up and down the organization is vertical, and communication activity with peers is horizontal. PMBOK® 10, pg 287
Inputs to Plan Communications Management include all of the following EXCEPT:

A Enterprise environmental factors.
B Stakeholder register.
C Communication technology.
D Organizational structure

Choices A, B and D are all inputs to the Plan Communications Management process (PMBOK® 10.1.1, pgs 290-291). Communication technology is a tool. PMBOK® 10.1.2.2, pgs 292-293
Which of the following statements is TRUE?

A The Manage Communications process determines the communication needs of project stakeholders.
B The Manage Stakeholder Engagement process collects and distributes information.
C The Plan Communications Management process manages communications to resolve issues.
D The Control Communications process provides information on scope, schedule, cost, and quality.

Work performance information need to provide information at an appropriate level for each audience. Examples of status information include status of deliverables , implementation status of change requests and forecasted estimates to complete. PMBOK® 10.3.3.1, pg 307 and 4.4.1.5, pg 90
You are assigned to a large multinational construction project that has started site excavation. What document will tell you how often status meetings should have been held?

A Meeting minutes
B Team calendar
C Communications management plan
D Milestones list

Choice C is the best answer. Meeting frequency will be documented in the communications management plan (stakeholder communication requirements). PMBOK® 10.1.3.1, pg 296
Milton is managing a project and has noticed that the project team has tried several processes for managing change request communications. It appears that the team has identified a process that is working well for the project. What should Milton and the team do first?

A Update the project management plan
B Go bowling
C Consult the communications management plan
D Issue a performance report

Choice C is the correct answer. The communications management plan can include methods for updating and refining the communications management plan as the project progresses and develops. The team will get the direction they need from this document. After that they might update the project management plan. PMBOK® 10.1.3.1, pg 296
Which of the following statements is NOT true?

A Manage Stakeholder Engagement provides information on scope, schedule, cost and quality.
B Plan Communications Management determines the communication needs of project stakeholders.
C Manage Communications makes relevant information available to project stakeholders as planned.
D Manage Stakeholder Engagement manages communications to resolve issues.

Choice A is the correct answer since it is a false statement. Providing information on scope, schedule, cost and quality (Choice A) describes work performance reporting (a tool and technique of the Manage Communications process), not the Manage Stakeholder Engagement process. PMBOK® 10.2.2.5, pg 301
Your distributed project team is working to resolve a major issue. What type of communication should you employ?

A Pull communication
B Push communication
C Video conferencing
D Open communication

Choice D is not one of the defined communication models used with Project Communications Management. Video conferencing (Choice B) is an effective way to address the situation since you have a major issue, and because the team is separated by physical distance. Interactive communication (Choice B) is used to ensure common understanding. PMBOK® 10.1.2.4, pg 295
Ken manages a large project that crosses several different functional groups including research, development, manufacturing, and information technology. His communication plan has defined several different methods for communicating with the stakeholders in these groups, and he has been doing a good job of executing to his communication plan. However, it seems like the research group is always out of synch with the rest of the stakeholders and does not seem to “get the message.” Assuming that Ken is following a basic communications model, what should he do?

A Exclude stakeholder groups from the communication plan who may not be interested in the project
B Make sure that he is communicating in language that is understood by the research group
C Perform a noise filter analysis on the messages from the research group
D Use more PowerPoint® presentations

The components in the communication model need to be taken into account when discussing project communications. As part of the communications process, the sender is responsible for making the information clear and complete (Choice B) so that the receiver can receive it correctly, and for confirming that it is properly understood. The receiver is responsible for making sure that the information is received in its entirety, understood correctly, and acknowledged. Ken needs to work with the research group to determine what he can do to ensure his communications with them is clear and more easily understood. PMBOK® 10.1.2.3, pgs 293-294
Alan produces a project status report every week. He prints it on a color printer and mails it to 200 stakeholders. When he visits a job site, he sees a large number of report envelopes sitting unopened on a shelf. What should he have done?

A Printed reports in black and white
B Performed communication requirements analysis
C Discussed the importance of the status report in the kickoff meeting
D Stopped writing status reports

Communications requirements analysis (Choice B) determines the information needs of the stakeholders. Project resources should be expended only on communicating information that contributes to the success of the project, or where lack of communication can lead to failure. PMBOK® 10.1.2.1, pg 291
Your company is beginning execution of a 36-month manufacturing plant project that will cost 23 million euros. You are responsible for distributing information for the project. Which of the following will be most helpful for your work?

A Project scope statement
B Organizational process assets
C Communication technology
D Enterprise environmental factors

Communication technology (Choice C) is specific tools, systems, computer programs, etc., used to transfer information among project stakeholders. PMBOK® 10.2.2.1, pg 300; Glossary pg 532
Which of the following statements about project presentations is TRUE?

A Project presentations must be formal.
B Project presentations must be made to all stakeholders.
C The information, and the presentation method, should be relevant to the needs of the audience.
D Project presentation information is relevant to the needs of management.

Choice C is the BEST answer. The project team provides information formally or informally to any or all of the project stakeholders. The information and presentation method should be relevant to the needs of the audience. PMBOK® 10.2.3.4, pg 302
__________ communications occur across organizations, and __________ communications occur with the media, public or contractors.

A Internal, External
B External, Internal
C Formal, Informal
D Vertical, Horizontal

Choice A is the correct answer. Internal and external communications refer to whether the communication takes place inside or outside the project. PMBOK® 10.1.2.1, pg 292
While preparing your status report, you discover that a task has an SPI value of 0.75. You realize that the task was underestimated and needs more resources. What should you prepare?

A A variance analysis
B A change request
C Status update of risks and issues
D Forecasted completion

Since the SPI is less than 1.0, it indicates that the task is behind schedule. A change request (Choice B) supporting recommended corrective actions include changes that bring the expected future performance of the project in line with the project management plan. Change requests are an output of Control Communications. PMBOK® 10.3.3.2, pg 307
When Gale left the company, Anna replaced her as project manager. The project deliverables include a system to track medical paperwork through the billing process. Anna is from the information technology department and is not familiar with some of the medical terminology used by her teams. Where should she look for definitions of these terms?

A Enterprise environmental factors list
B Project charter
C Project term list
D Communications management plan

The communications management plan (Choice D) provides a glossary of common terminology. PMBOK® 10.1.3.1, pg 296
What is the formula for the number of potential communication channels?

A n(n-1)/2
B 2(n-1)
C n(n-2)/1
D n(2/ 2-1)

Choice A is the correct answer. For example, a team of 12 has 66 potential communication channels: [12(12-1)]/2 = 66. PMBOK® 10.1.2.1, pg 292
Which of the following is a Control Communications output?

A Change requests
B Information presentation tools
C Time reporting systems
D Status review meetings

Change requests are an output of Control Communications. PMBOK® 10.3.3.2, pg 307
You need to inform a vendor that their deliverables are unacceptable. What type of communication method should you use?

A Pull communication
B Push communication
C Interactive communication
D Open communication

Choice D is not one of the defined communication models used with Project Communications Management. A legal issue requires formal written communication to a specific recipient, in this case, the vendor, using push communication (Choice B). It doesn’t matter that you may have already communicated your position verbally using interactive communication. PMBOK® 10.1.2.4, pg 295
Lola is a member of the project management team for a large multinational project that has 250 stakeholders world-wide. She is responsible for the Manage Communications process. Which of the following will she produce as part of her contribution to the project?

A Approved changes
B Work performance reports
C Forecasts
D Organizational process assets updates

Lola is producing organizational process assets updates (Choice D), which is the only output of the Manage Communications process listed as a choice. PMBOK® 10.2.3.4, pg 302
You are the sponsor on a critical, fast-track project. You meet with the project manager 20 days after the kick-off of the project and ask to have an update on schedule progress, schedule activities that have been started and the extent to which quality standards are being met. The project manager looks at you somewhat uncomfortably and tells you that he doesn’t have any of that information. What output of Direct and Manage Project Work is the project manager missing?

A Requested changes
B Work performance data
C Deliverables
D Work performance information

Work performance data (Choice B) itself cannot be used in the decision making process as it has only out-of-context meaning. Work performance information (Choice D), however, is correlated and contextualized, and provides a sound foundation for project decisions. Note that as an output of Direct and Manage Project Work, work performance information will be used as an input to Monitor and Control Project Work (the context of this question). PMBOK® 4.4.1.5, pg 90
When Tisha publishes her project schedule and status reports on the project web site, what project management process is she performing?

A Manage Stakeholder Engagement
B Manage Communications
C Control Communications
D Plan Communications Management

Manage Communications (Choice B) is the process that enables an efficient and effective communications flow between stakeholders. PMBOK® 10.2, pg 297
Of the following, which would NOT be considered a “cultural norm?”

A Securing project funding
B Knowing the established approach for initiating projects
C What means are acceptable for getting work done
D Who is influential in facilitating the work getting done

Cultures and styles are group phenomena known as cultural norms, which develop over time. The norms include established approaches to initiating (Choice B) and planning projects, the means considered acceptable for getting the work done (Choice C), and recognized authorities who make or influence decisions (Choice D). Choice A is the correct answer because it does not apply. PMBOK® 2.1.1, pg 20
Communications management plans do NOT include:

A Reason for the distribution.
B Time frame and frequency.
C Methods or technology used.
D Triggers.

Choices A, B and C are among many items included in the plan (PMBOK® 10.1.3.1, pg 296). A trigger is something that may indicate a change is needed for Project Communications Management processes. PMBOK® 10.3, pg 304
__________ is a most efficient way of communicating between two or more parties performing a multidirectional exchange of information.

A Pull communication
B Push communication
C Interactive communication
D Project updates

Interactive communication (Choice C) is the most efficient way to ensure a common understanding by all participants on a specified topic. PMBOK® 10.1.2.4, pgs 294-395
Which of the following is NOT a factor considered during communication requirements analysis?

A Organization charts
B Team size
C Communicating with the media
D Budget

Choices A, B and C are all examples of information typically used to identify and define project communication requirements. Funds might be spent doing this work, but budget (Choice D) is not a consideration during this analysis, and is therefore the correct answer. PMBOK® 10.1.2.1, pgs 292
What process must precede Manage Communications?

A Project Communications Management
B Control Communications
C Control Stakeholder Engagement
D Plan Communications Management

Choice A is a Knowledge Area, not a process. Choice D is the correct answer. The Plan Communications Management process must precede Manage Communications since it creates the communications management plan, which is an input to this process. PMBOK® 10, pg 288
Which of the following is an organizational process asset that could impact Plan Communications Management?

A Marketplace conditions
B Company structure
C Government standards
D Lessons learned

Choices A, B and C are enterprise environmental factors. Lessons learned is the only organizational process asset listed, so Choice D is the correct answer; however, it is important to know that ALL organizational process assets are inputs to Plan Communications Management, with lessons learned and historical information being of particular importance. PMBOK® 10.1.1.4, pg 291
Manage Communications produces project records, project reports, presentations, and stakeholder notifications. What term is used to group all of these outputs?

A Lessons learned
B Requested changes
C Organizational process assets
D Issue log updates

The items listed in the question are all organizational process assets. They may be updated as an output of the Manage Communications process. PMBOK® 10.2.3.4, pgs 302-303
Which of the following statements is TRUE?

A Plan Communications Management is performed by the sponsor.
B Most Plan Communications Management work is performed early in the project.
C All Plan Communications Management work is performed early in the project.
D Plan Communications Management identifies one method to communicate with all stakeholders for a project.

Choice B is the correct answer. On most projects, the communications planning is done very early, such as during project management plan development. This allows appropriate resources, such as time and budget, to be allocated to communication activities. PMBOK® 10.1, pg 290
Peter has collected a list of resolved issues regarding one of the vendors. This list of resolved issues was sent to the project sponsor as directed by the communication plan. What was Peter doing?

A Change management
B Project Risk Management
C Project Procurement Management
D The Control Communications process

Peter sent out work performance information, which is an output of the Control Communications process (Choice D). PMBOK® 10.3.3.1, pg 307
All of the following can be inputs to the Determine Budget process EXCEPT:

A Contracts.
B Project schedule.
C Activity cost estimates.
D Project funding requirements.

Choices A, B, and C are all inputs to the Determine Budget process. Note that agreements may take the form of contracts (Choice A). Typically, a contract is used when a project is being performed for an external customer (PMBOK® 4.1.1.3, pg 70). Project funding requirements (Choice D) is an output of the Determine Budget process, and is the correct answer. PMBOK® 7.3, pg 208
Which of the following is a tool or technique of the Manage Communications process?

A Invoicing
B Financial break-even point
C Communication technology
D Attire

Communication technology (Choice C) is a tool and technique of Manage Communications. PMBOK® 10.2.2.1, pg 300
How many potential communication channels exist if your project has 10 stakeholders?

A 36
B 50
C 45
D 40

As project manager, you are one of the stakeholders, so the total number of stakeholders (n) is 10. The potential channels formula is n(n-1)/2. Potential communication channels = [10(10-1)]/2 = 45. PMBOK® 10.1.2.1, pg 292
Exam Review (All) — Question 42 of 70 Help
Control Communications is a/an __________ process.

A Initiating
B Monitoring and Controlling
C Executing
D Closing

The Control Communications process is performed as part of the Monitoring and Controlling Process Group (Choice B). PMBOK® 3.9, pg 62
Fernando has a problem. His accounting department refuses to pay his sub-contractor’s invoice, because it listed only the number of hours worked and not the activities performed during that time. Where did Fernando go wrong?

A He did not keep a detailed work plan to show what activities everyone performed.
B He did not forewarn his management of the level of detail in the invoices he was getting.
C He did not do a good job negotiating the rates he would pay his sub-contractors.
D He failed to complete the communications requirements analysis

Fernando failed to get the requirements of his accounting department as part of the Plan Communications Management process. He did not complete his communication requirements analysis (Choice D). PMBOK® 10.1.2.1, pg 291
You manage the program management office for a large corporation. An upcoming information technology project will involve 250 stakeholders in 30 offices in 5 countries. What is/are the most critical skills for the project manager that you assign to this project?

A Technical ability
B Communication skills
C Project management software expertise
D Programming

Project managers will spend the majority of their time communicating with team members and other project stakeholders, whether they are internal or external to the organization; therefore, communication skills (Choice B) is critical. PMBOK® 10, pgs 287-288
As an input to Control Communications, __________ contains the completion status of the deliverables and what has been accomplished.

A Stakeholder charter
B Work performance information
C The decision tree
D Project management plan

Work performance information (Choice B) organizes and summarizes the performance data gathered. This performance data typically provides status and progress information on the project at the level of detail required by the various stakeholders. This information is then communicated to the appropriate stakeholders. PMBOK® 10.3.3.1, pg 307
Hard-copy document mailing is an example of:

A Pre-PMBOK® project management.
B Inefficiency to be avoided.
C Virtual office support.
D An information management systems tool.

Project information can be distributed using a variety of tools, including hard-copy document distribution through the mail. This is an information management system tool used with the Manage Communications process. PMBOK® 10.2.2.4, pg 300
You want to persuade a group of stakeholders that your construction project will not permanently disfigure their neighborhood. What type of communication method should you use?

A Pull communication
B Push communication
C Meetings
D Open communication

Choice D is not one of the defined communication models used with Project Communications Management. Using meetings (Choice C) as an interactive communication method, you are employing an efficient way to ensure a common understanding by all participants on the topic. PMBOK® 10.1.2.4, pg 295
__________ describe(s) project status and include(s) lessons learned, issue logs, project closure reports and outputs from other Knowledge Areas.

A Project plans
B Project presentations
C Feedback from stakeholders
D Project reports

By definition, project reports describe project status and include lessons learned, issue logs, project closure reports and outputs from other Knowledge Areas. PMBOK® 10.2.3.4, pg 302
Which of the following is NOT a Plan Communications Management benefit?

A Information is provided in the right format, at the right time
B Only information that is needed is provided
C Appropriate resources are allocated to the process
D Project managers don’t have to respond to ad-hoc requests since they are not defined in the communications plan

Plan Communications Management is the process of determining the project stakeholder information needs and defining a communication approach. Choices A, B and C are all clear benefits. Ad-hoc information requests (Choice D) will still need to be addressed, but this choice does not describe a valid benefit. PMBOK® 10.1, pgs 289-290
Press releases, conferencing tools and project management software are all examples of:

A Information management systems.
B Written communications.
C Informal communications.
D Formal communications

Choices B, C and D are examples of communication activity dimensions (PMBOK® 10, pg 287). Choice A is a tool and technique of the Manage Communications process and is the correct answer. Project information is managed and distributed using a variety of tools. PMBOK® 10.2.2.4, pg 300
You use the risk register, risk management plan and work performance reports to monitor risks. What else should you review?

A Work performance data
B Change requests
C List of risks and risk owners
D Activity cost estimates

Choice C describes the risk register, which you are already using, and the question is asking about ADDITIONAL inputs. Inputs to the Control Risks process are project management plan (which includes the risk management plan), risk register, work performance data (Choice A) and work performance reports. PMBOK® 11.6.1, pgs 350-351
Maddie is the project manager for a manufacturing project. She has just discovered that a key stakeholder has been replaced by a new employee, Bob Lindstrom. What should she do next?

A Stop the project
B Replace the old employee’s name with the new name on project documents
C Contact Mr. Lindstrom to determine his communication preferences
D Ask the sponsor to update Mr. Lindstrom on project progress

Choice A is just silly. Choice B is not a good answer because Maddie doesn’t know yet if the new person has the same responsibilities/expertise as the one he replaced. Mr. Lindstrom will definitely have to be updated on progress (Choice D), but first you have to determine how he wishes to be updated (plus, why wouldn’t you do that yourself instead of asking the sponsor to do it?). Choice C is the BEST answer of the choices provided. Maddie needs to understand Bob’s communications needs since he is a new stakeholder. Maddie will be performing communications requirements analysis in the Plan Communications Management process. Later she will update the communications management plan with the revised information. PMBOK® 10.1.2.1, pg 291
Stacy needs to develop a communications management plan for her project. Which of the following is a tool or technique that will help her with that task?

A Communications management plan
B Communications requirements analysis
C Project scope statement
D Work performance reports

The communications management plan (Choice A) is a Plan Communications Management output (you’re not there yet). Project scope statement and work performance reports are not tools or techniques. Choice B is the correct answer. PMBOK® 10.1.2.1, pg 291
Annie wants to minimize noise in the status report she is preparing. What should she avoid when writing this document?

A Bulleted lists
B Misspelled words
C Wide margins
D Short paragraph

Noise is anything that interferes with the transmission or understanding of the message. Choices A, C and D all contribute to an easily understood report, while misspelled words (Choice B) can distract the reader. PMBOK® 10.1.2.3, pg 293-294
Andy takes his project notebook to every project meeting. This is an example of a/an:

A Tool to manage communications.
B Communication activity.
C Push communication.
D Obsessive behavior.

The Manage Communications process (Choice A) is the process of making relevant information available to stakeholders PER A PLAN, and a personal notebook is not a tool or technique for this process, nor is it a push communication (Choice C). Choice D is a stretch since most people take notes at meetings. By process of elimination, Choice B is the BEST answer to this weird question: Communication activity has many potential dimensions including internal/external, formal/informal, vertical/horizontal, official/unofficial, written/oral, and verbal/nonverbal. PMBOK® 10, pg 287
__________ include correspondence, memos and documents describing the project.

A Project records
B Project presentations
C Feedback from stakeholders
D Stakeholder notifications

Project records are organizational process assets such as correspondence, memos, meeting minutes, and other documents describing the project. They are updated as an output of Manage Communications. PMBOK® 10.2.3.4, pg 302
You are responsible for managing a project to build a park in a small town. You have led your team in developing a schedule, preparing a budget and establishing roles and responsibilities. What should you also do during this phase of the project?

A Document your activities in the project charter
B Acquire the final team needed to execute the project activities
C Verify the project’s scope
D Determine communications requirements

Activities are not documented in the charter, so Choice A cannot be correct. Acquiring the final team is part of executing, and verifying the scope is part of monitoring and controlling. All of the items in the question are performed during planning, as is determining communications requirements (Choice D). PMBOK® 10.1.3.1, pg 296
You have identified a significant change to the communications management plan. What else should change?

A Issue log
B Project management plan
C Organizational process assets
D Enterprise environmental factors

Since the communications management plan is contained in (or subsidiary of) the project management plan (Choice B), it must also be updated to reflect changes made to the communications management plan. PMBOK® 10.2.3.2, pg 302
You are mentoring a new project manager who has just been assigned to take over a project that is in trouble. One of the most frequent issues mentioned in the issue log is that stakeholders have not been receiving project status updates. She asks you who should be distributing this information. What is your answer?

A The project manager
B The person charged with the responsibility for that item in the communications management plan
C The sponsor
D The project coordinator

Choice B is the BEST answer. The communications management plan identifies the person responsible for communicating (distributing) each communication item. PMBOK® 10.1.3.1, pg 296
Which of the following is a tool or technique to help you with the Manage Communications process?

A Work performance reports
B Communication methods
C Communications Management Plan
D Organizational process assets

Choices A, C and D are the 3 inputs to Manage Communications (PMBOK® 10.3, pg 288). Communication methods (such as video and audio conferences) is the only choice that is a tool. PMBOK® 10.2.2.3, pg 300
Which of the following is an enterprise environmental factor that could impact the Plan Communications Management process?

A Standard processes
B Geographic distribution of facilities
C Financial control procedures
D Change control procedures

Choices A, C and D are organizational process assets. ALL enterprise environmental factors (EFFs) are used as inputs to the Plan Communications Management process, and geographic distribution of facilities (Choice B) is the only EFF listed in these choices. PMBOK® 10.1.1.3, pg 291
Which of the following statements about the lessons learned documentation is FALSE?

A It includes the causes of issues
B It includes the reasoning behind corrective actions
C It is captured only at the end of a project
D It becomes part of the historical database

Choice C is the correct answer, because lessons learned may be identified (and documented) at ANY point in the project. PMBOK® 10.2.3.4, pg 303
Michael has taken over the management of a project. On his first day of work, he has received information that will significantly change the financial forecasts of the project. Where would Michael look to see how this information should be communicated to the project stakeholders?

A Cost management plan
B Change control system
C Communications management plan
D Organizational process assets

The communications management plan (Choice C) contains the stakeholder communication requirements. PMBOK® 10.1.3.1, pg 296
What process involves implementing the communications management plan and responding to unexpected requests?

A Manage Project Team
B Control Communications
C Manage Communications
D Plan Communications Management

The Manage Communications process is performed throughout the entire project and in all management processes, but the focus is in the execution process, which includes implementing the communications management plan. PMBOK® 10.3, pg 258, and 3.8, pgs 58-59
Lamont is building a website for his project team. It will be used to publish meeting minutes and other documents describing the project (project records). Eventually, it will be used by all project teams in his company. What is Lamont working on?

A Approved changes
B Communications management plan
C Organizational process assets
D Recommended corrective actions

Lamont is building a reusable project artifact so that project records (an organizational process asset) can be maintained in an organized manner. The website will become part of his company’s organizational process assets. PMBOK® 10.2.3.4 pgs 302
Ed needs to compress his project timeline, so he increases his team size to add resources to some critical path activities. What else must change?

A The communications management plan
B The WBS
C The project charter
D The scope

Choices B, C and D are not correct because Ed did not change the project scope or the activities associated with scope. Ed added additional team members, which increased the number of communication channels; therefore, he must update the communications management plan (Choice A) to reflect the additional channels and the type of communication to be received. PMBOK® 10.1.3.1, pg 296
You have 232 stakeholders on your project. You also have a lot of project information that changes on a daily basis. It just so happens that you have access to a company website. What communication method will support you the best in terms of making your information available to the masses?

A Pull communication
B Push communication
C Interactive communication
D Open communication

Choice D is not one of the defined communication models used with Project Communications Management. Pull communication (Choice A) is your best option since you can simply update the information on an intranet site, and stakeholders can access the site whenever they want information. PMBOK® 10.1.2.4, pg 295
Tamika Porter is the project manager on a cutting edge project with a distributed team. She is having difficulty keeping up with status information from her team, because it is arriving in different forms, including instant messages, SMS messages, email, blog posts, and voice mail. What should Tamika do to reduce her effort to consolidate all the sources of information?

A Tell everyone to send their status information via email only, and that other messages will be ignored
B Along with the team, review and update the communications management plan
C Set up an information gathering system to collect all the incoming data
D Only report on the information she is able to collect

Choice B is the BEST answer. The communications management plan can include responsibilities of team members and the appropriate methods for communicating status. In this document, Tamika needs to clearly define how she wants to receive the status information and from whom. PMBOK® 10.1.3.1, pg 296
Mary has an important issue to escalate. Where will she find the list of people to whom she should send this information?

A Project management plan
B Communications management plan
C Stakeholder management plan
D Team directory

The stakeholder management plan (Choice C) is used to understand stakeholder communication requirements. It, and the communications management plan, are contained in or is a subsidiary of the project management plan (Choice A), but the BEST answer is Choice B. She will find the appropriate list of recipients for this information in the communications management plan. PMBOK® 10.1.3.1, pg 296
Project document updates during Control Communications include all of the following EXCEPT:

A Forecasts
B Performance reports
C Issue logs
D The WBS

Choices A, B and C are all examples of project documents. Project documents may be updated as a result of the Control Communications process. The WBS (Choice D) is the correct answer because it does not apply. PMBOK® 10.3.3.4, pg 308

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