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Chapter 12 & 17: Achieving Business Results through Effective Meetings & Coaching and Providing Feedback for Improved Performance

Synergy
The Belief that two heads are better than one
Information Sharing
Several or all members share information that has been gathered or report on group or individual progress
Information Dissemination
Type of meeting that has critical information shared with members
Problem Solving/Decision Making
Employees or members are assembled to solve a problem or make a decision.
Symbolic/ Social
Employees celebrate a special event or managers share recognition for a job well done.
Virtual Meeting
People from all parts of the organization and world can be efficiently and effectively connected
Teleconferencing
The ability to include multiple members via telephone
Agenda
Specific Plan for the meeting
Preliminary or initial phase
Beginning of meeting that helps it get started
Meeting kickoff
The Heart of the meeting
Operating Guidelines
The standard or set of norms to which they will be held
Summary of Accomplishments
Wrap-Up Stage
Evaluation
Closing Remarks
Process Check
Members talking about what and how things were accomplished
Coaching
Means for managers to provide their employees with guidance, insight, and encouragement through frequent interactions in order to improve their work performance.
Supportive Behaviors
Words or actions that denote concern or acceptance
Initiating Behaviors
Words or actions that encourage problem solving or resolutions. Also known as problem solving
Counseling
Used to address personal or attitudinal problems rather than those related to an individual’s ability (or lack thereof)
Directive Methods
Probing, questioning, and discussing specific problems and possible solutions.
Non-directive approach
Involves being a good listener and sounding board
Feedback
Information that enables individuals or groups to compare actual performance with a given standard or expectation

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