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Chapter 2 – True/False

Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
True
You would use an MIS to help decide whether to introduce a new product line.
False
Online collaboration tools eliminate the need for global firms to have synchronous collaboration.
True
Transaction processing systems are most commonly used by the senior management level of an organization.
False
A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.
True
A hotel reservation system is a typical example of a management information system.
False
Management information systems typically support nonroutine decision making.
False
Enrolling employees in benefits plans is a business process handled by the finance and accounting function.
False
Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.
True
Managers need TPSs to monitor the status of internal operations and the firm’s relations with the external environment.
True
Most MISs use sophisticated mathematical models or statistical techniques.
False
Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.
True
Decision-support systems use internal information as well as information from external sources.
True
ESSs are designed to serve the middle management of the organization.
False
ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.
True
A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.
True
ESSs are designed primarily to solve specific problems.
False
Information supplied by an enterprise system is structured around cross-functional business processes.
True
Enterprise systems often include transactions with customers and vendors.
True
Supply chain management systems are more externally oriented than enterprise systems.
True

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