logo image

Chapter 9 Routine Business Messages

Routine messages require
less time to complete than other types of business messages. They also require proportionately less time for planning and reviewing.
AIM planning process
Audience Analysis
Idea Development
Message structuring
TSD drafting process
FPF Review process
Proofreading in the reviewing stage should take
a minute or two
Justifying the request shows your
professionalism and attention to detail.

Rationale for a request

Describing responsibilities means
designating tasks and work outcomes to certain employees.
Providing deadlines means
setting out the timeline by which the work should be accomplished satisfactorily
Discussing coordination
involves providing guidelines for how employees should communicate and cooperate with one another
Primary distinction between messages that provide directions and setting expectations
directions typically include specific -often step-by-step- guidelines for accomplishing particular tasks
Responding to Inquires
use bullets or numbered lists or a special formatting method to quickly identify responses to particular qustions
Announcements are
updates to policies and procedures, notices of events, and other correspondences that apply to a group of employees and/or customers
Announcement subject lines should be
specific and must create interest
Announcements should be designed to let readers gather all relevant information in
10 to 15 seconds

formatting is especially important

request for other companies to compensate for or correct the wrongs of mistakes they have made.
Claims must have these three things
what the claim is (what you expect the company to do for you)
a rationale (reason?)
a call to action
Call to Action
specific request
Appreciation messages
begin letter with expression of thanks, provide quick rationale for the thanks, and end with a statement of goodwill
Apology messages include
Acknowledgment of a mistake or an offense
An expression of regret for the harm caused
Acceptance of responsibility
And a commitment that the offense will not be repeated

Should be timely and sincere

Appropriate to give condolances
Write sympathy card. For deaths state your support and concern to the person who has experienced the loss.
Make the note personal by mentioning the deceased person by name and your positive impressions and memories. When possible, handwrite your expression of sympathy on a nice card
Routine messages
Make announcements
Express gratitude
Convey apologies
Make claims
Set expectations

Need essay sample on "Chapter 9 Routine Business Messages"? We will write a custom essay sample specifically for you for only $ 13.90/page

Can’t wait to take that assignment burden offyour shoulders?

Let us know what it is and we will show you how it can be done!
Sorry, but copying text is forbidden on this website. If you need this or any other sample, please register

Already on Businessays? Login here

No, thanks. I prefer suffering on my own
Sorry, but copying text is forbidden on this website. If you need this or any other sample register now and get a free access to all papers, carefully proofread and edited by our experts.
Sign in / Sign up
No, thanks. I prefer suffering on my own
Not quite the topic you need?
We would be happy to write it
Join and witness the magic
Service Open At All Times
Complete Buyer Protection
Plagiarism-Free Writing

Emily from Businessays

Hi there, would you like to get such a paper? How about receiving a customized one? Check it out https://goo.gl/chNgQy

We use cookies to give you the best experience possible. By continuing we’ll assume you’re on board with our cookie policy