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Chapter 9 T/F

Enterprise systems include analytical tools
True
Supply chain management systems are a type of enterprise system
False
An enterprise systems helps reduce redundant business processes
False
The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers
False
Supply chain inefficiencies can waste as much as 25% of a company’s operating costs
True
Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain
False
The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain
True
Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for the product
False
In the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes
True
Inefficiencies in a supply chain are primarily caused by inaccurate information
True
It can cost six times more to sell a product to a new customer than to an existing customers
True
In a pull-based model of SCM systems, production master schedules are based on forecasts of demand for products
False
Dell Inc., which produces many personalized computers as they are ordered, is an example of a pull-based supply-chain model
True
Total supply chain costs in some industries approach 75% of the total operating budget
True
All CRM packages contain modules for PRM and ERM
False
Major CRM application software vendors include Oracle and SAP
True
Cross-selling markets complementary products to customers
True
CRM software can help organizations identify high-value customers for preferential treatments
True
Analytical CRM uses a customer data warehouse and tools to analyze customers data collected from the firm’s customer touch points and from other sources
True
Enterprise systems require fundamental changes in the way the business operates
True

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