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CIS 310-Chapter 2

What can a manager use a model to do?

A.
Understand uncertainty
B.
All of these
C.
Change variables
D.
Calculate risk

B. All of these
Which of the below represents an internal KPI that indicates the earning power of a project?

A.
Sensitivity analysis
B.
Return on investment
C.
Market share
D.
Return on intelligent

B. Return on investment
What is a model that represents the current state of the operation without any specific improvements or changes to existing processes?
A.
To-Be process models
B.
As-is process model
C.
Competitive business process models
D.
Workflow model
B.As-is process
Which of the below represents the three different levels of a company pyramid from the top to the bottom?
A.
Operational-Managerial-Strategic
B.
Strategic-Operational-Managerial
C.
Managerial-Strategic-Operational
D.
Strategic-Managerial-Operational
D. Strategic-Managerial-Operational
Which of the below represents business processes you would find in the human resources department?
A.
All of the business processes listed here
B.
Hiring employees
C.
Tracking vacation and sick time
D.
Enrolling employees in benefit plans
C. Tracking vacation and sick time
According to Peter Drucker, what are managers who do things right addressing?

A.
Effectiveness
B.
Customer satisfaction only
C.
Both efficiency and effectiveness
D.
Efficiency

D. Efficiency
Which of the below is an example of a critical success factor?

A.
Number of new customers
B.
Percentage of employee turnover
C.
Increase customer satisfaction
D.
Number of new products

C. Increase customer satisfaction
What is the difference between customer-facing processes and business-facing processes?

A.
Business-facing processes are front-office processes, customer-facing processes are back-office processes
B.
Customer-facing processes are front-office processes, business-facing processes are back-office processes
C.
Customer-facing processes are back-office processes, and industry-specific customer-facing processes are back-office processes
D.
Customer-facing processes are back-office processes, and industry-specific customer-facing processes are front-office processes

B.
Customer-facing processes are front-office processes, business-facing processes are back-office processes
The accounting and finance department performs processes such as creating financial statements, paying accounts payables, and collecting accounts receivables. What form of processes do these represent?

A.
Industry-specific customer facing processes
B.
All of these forms of processes
C.
Business-facing processes
D.
Customer-facing processe

C.
Business-facing processes
CSF’s and KPI’s are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the below represents the acronyms for CSF and KPI?

A.
Critical success factors and key project ideas
B.
Critical success factors and key performance indicators
C.
Customer success findings and key project ideas
D.
Continual success factors and key performance indicators

B.
Critical success factors and key performance indicators
A _____________ is a temporary activity a company undertakes to create a unique product, service, or result.
Project
Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice. T/F
True
To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model. T/F
True
Which of the below does not represent a category of AI?

A.
Expert systems
B.
Consolidation
C.
Neural networks
D.
Genetic algorithms

B. Consolidation
Which of the below does not represent an example of analytical information?

A.
Five year sales report
B.
Trends and product statistics
C.
Future growth projections
D.
Unstructured long-term decisions

D. Unstructured long-term decisions
What compiles information from multiple sources and tailors it to meet user needs?

A.
Digital dashboard
B.
Drill-down
C.
What-if analysis
D.
Sensitivity analysis

A. Digital dashboard
What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

A.
Bottlenecking
B.
Cycle time
C.
Benchmarking
D.
Consolidation

C. Benchmarking
What is a simplified representation or abstraction of reality?

A.
Sensitivity Analysis
B.
Model
C.
Metric
D.
Redundancy

B. Model
What are measurements that evaluate results to determine whether a project is meeting its goals?

A.
Benchmarks
B.
Genetic algorithms
C.
Metrics
D.
Models

C. Metrics
The crucial steps companies perform to achieve their goals and objectives and implement their strategies are called _____________ success factors.
critical

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