A concept referring to the changing trends in the use of WWW technology and Web design that have led to the development of information-sharing and collaboration capabilities.
A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data.
The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member.
A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the browser page
A page or collection of Web Pages that can be viewed and modified by anybody with a Web browser and access to the Internet.
The practice of categorizing online content through tags.
Web feed services
A data format for delivering web content that is updated frequently.
The use of audio or video digital-media files that are distributed through Web feeds to subscribed users.
A web 2.0 implementation by which Web data is contextualized with the addition of machine-readable metadata
A web page that integrates content and scripts from multiple Web sites to create new applications.
An application programming interface (API) that is used to transfer XML and other text data between a web server and browser.
The practice of creating networks of friends, associates and clients who can discuss topics in common. Online social networking is a powerful concept used by individuals and businesses worldwide.
A computer-based method of communication in which users can type and view messages sent to one or more recipients, and view the responses immediately.
Spam that is delivered through instant messaging.
A text messaging service for any communication service
A method by which a blogger receives notification when other bloggers link to his or her blog entry
A data format that adds human-readable metadata to existing code so that the data can be processed by other software.
Unified communications (UC)
A business trend that seeks to simplify and integrate all forms of communication. Also, a set of technologies that enable voice to be converted into text, and vice versa.
The integration of telephony and data technologies.
Voice over IP
A technology that converts voice into data packets for transmission over a packet.
A centralized office used for the purpose of processing a large volume of requests by phone.
A call center that allows consumers to contact agents via avenues other than by telephone.
A status indicator that conveys a person’s willingness and ability to engage in communications.
A person’s ability to use technology in non-stationary positions and in transit.
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