December 31, 2007
Customer Service Department
Nationwide Office Supply
2640 Kerper Boulevard
Dubuque, IA 52001
Dear Customer Service Department:
Subject: Defective Product
I purchased of you on February 3 for $284.25 of four laser cartridges that are not giving the service I feel of this quality and price should give. I felt that an error has been made of purchasing these cartridges.
I honestly feel that you are not giving me the service to which I am entitled. The cartridges are not equivalent in quality that stated in your catalog description. I have paid it already in your Invoice 95-076 for $284.25, would you please cancel this charge.
I know that despite one’s best efforts, mistakes will occasionally happen, and I am confident that you will correct this problem promptly.
People’s Energy Company
Farol, Honesto. (1987). Effective Business Correspondence. Philippines:
University Book Supply, Inc. p329.