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Claim Letter

December 31, 2007

Customer Service Department

Nationwide Office Supply

2640 Kerper Boulevard

Dubuque, IA 52001

Dear Customer Service Department:

Subject: Defective Product

I purchased of you on February 3 for $284.25 of four laser cartridges that are not giving the service I feel of this quality and price should give. I felt that an error has been made of purchasing these cartridges.

I honestly feel that you are not giving me the service to which I am entitled. The cartridges are not equivalent in quality that stated in your catalog description. I have paid it already in your Invoice 95-076 for $284.25, would you please cancel this charge.

I know that despite one’s best efforts, mistakes will occasionally happen, and I am confident that you will correct this problem promptly.


J.M. McCord

Purchasing Agent

People’s Energy Company

Works Cited:

Farol, Honesto. (1987). Effective Business Correspondence. Philippines:

            University Book Supply, Inc. p329.

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