Companies like Kimberly Clark Corporation
Companies like Kimberly Clark Corporation are actually providing their business with a way of connecting with their customers or consumers at the keyboard on their computers. In this case the group of researchers gathers groups of consumers that purchase their products. After gathering these consumer groups, they teach them on how to participate on panels through services that are carried out by doing instant messaging. While these customers are in the comfort of their own individual spaces, they are more of in a position to answer the questions honestly. This is because they cannot be seen by the team of researchers.
They just answer the questions without necessarily giving their personal details like their names and their contacts. Through this effective data is collected within hours than taking several weeks or even months doing the same thing. (Burns, and Bush, 2001) Conversation groups Rather than just study a consumer group’s reaction to their products, Kimberly Clark Corporation are taking a step forward by getting to know their customers from the entire perspective of human behavior. This is actually a major thrust of research work that is carried out in this Corporation.
The team of researchers in Kimberly Clark Corporation has incorporated conversation
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This information is later on compared with the human behavior profiles that are normally based on the Maslows Hierarchy of needs. The solutions are used in solving the demographic challenges that are created. Through this the consumer behavior are ascertained by the team of experts. Immersion groups and ethnography This is whereby; instead of bringing the customer to the Company they go to the customer instead. Many research groups that have existed in the past have been studying consumer behavior in malls or such like places. Other Companies like Kimberly Clark Corporation are now going a step further.
Instead of bringing the customer to themselves, they are now going for the customers. There is observation of consumer behavior by simply immersion into the home. This is either done live by the team of researchers walking into homes and observing or by the use cameras. Kimberly Clark has been widely known to be the maker of Huggies diapers for babies. Research shows that this Company has really experienced success by simply aiming at understanding how mothers bathe their babies and how they change them. The team of researchers just places a small handset camera on top of the mother’s head.
This is indicated in the traditional focus groups. The team of researchers from Kimberly made discoveries through this initiative. (Alreck, 1985) They discovered that most mothers just change their baby’s diapers anywhere that they get any open space. They actually often struggle with packaging which normally requires that they use their two hands. This prompted Kimberly Clark Corporation to do something about the whole issue. They decided to redesign the entire packaging of their products so that it becomes easy for the mother to use only one hand when packaging.
This has made Kimberly Clark Corporation to be very popular with its brand of Huggies. Looking at this initiative taken by Kimberly holdings, it is very unique and yet very effective. It is quite inexpensive and through it they are able to know more about consumer behavior so that with the information they are able to improve their products and also to design others that are beneficial to the consumers at large. This shows that a business organization having the right kind of connection with the individual customers enables it to know more about their consumer behavior.