Compare the importance of team work and personal attributes
There are three ways Asda and Betta Value can use communication skills this is done through written, verbal and listening skills. Asda and Betta Value have different structure and size so the businesses needs a different balance of team working skills personal attributes in their staff. Listening, verbal and written skills At Asda Written is internally most dependants for the reason that they are a big business if you are relying on verbal communication the employees need good listening skills and good at following instructions. More instructions will be written into rules and processes to follow, their will be more check lists to make sure tasks are done and dusted.
Betta Values uses verbal skills because of the size and level of the business this is because that Betta Values is a flat structure so the staff uses a lot of verbal communication Both businesses need to listen because they are both dealing with customers, if staff don’t then they will loose clients but Asda is more likely to formally train employees in communication skills. For Asda personal presentation will be more consistent because staff will get issued with full uniform and it says on terms and conditions you must wear full uniform as
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Punctuality and time planning Punctuality and time planning are what both businesses want so the staff must be punctual so that they get full value for the wage they are paying. Time planning at Asda is critical because you have to link job and role in matrix structure which have to link with mesh and also time and planning is critical at Asda. Betta Values can afford a slightly relaxed aptitude to time planning but each manager controls the whole function so this means the managers have to many issues, time effectively because no one to pass on work. Betta Value would need good time management and planning because they have 19 people to control and make sure all employees are working effectively.
Head office Head office at Asda supports the store project teams this means you have to time scale running in the business 1) To coordinate the functions at head office 2) For the store to meet their sales targets and objectives 3) The role of the project team at Asda is to synchronise the time for head office with through for the store Time scales at Asda is important to the achievement of the company. Betta Value can afford a little calmer attitude to time planning but every boss controls an entire function; this means with the purpose of the managers have to handle their own employment load independently for the reason that they have no one to pass on their work.
Courtesy, honesty and confidentiality These are qualities that every retailer expects in their employees at Asda and Betta Values. Courtesy is when dealing with a customer the employee should be polite at all times because if they do not they will loose their customers. Honesty is an essential quality because retailers have stock and cash on premises dishonesty of staff means costs go up and profit goes down because of wasting and theft. Betta Value would its finance manager to be honest, as the manager will be dealing with a big amount of business money and if this money is taken Betta Value would be left bankrupt
Confidentiality is most workforce at Asda wont have access to confidential information but Betta Values is a small value of staff and are more likely to overhear or find out sanative information therefore they may want to check how good staff are at and keeping affairs private an example through references. Interdependence of team members Group responsibilities share as individual targets In store at Asda staffs work in teams and have similar skills supervisors will have more experience and knowledge but they will have the same skills
Reliance on specialist skills of other members and reliance on other teams The specialist’s teams at both business relay on other specialists from outside the team at Betta Values these are Human Resources and Finance etc at Asda specialist’s are located at head office and deliver through the matrix structure. Both businesses will have team targets but it’s because the operations (store managers team) at Betta Values has various specialists in the team targets and responsibilities will be very general but individual targets will be more specific. An example at Asda you will have specialist’s team groups and responsibilities are shared and individual targets will focus on developing staff. But at head office the people specialist’s with in a function their and their staff and their specific role in the team.