Computer Supported Cooperative Work
Robert E. Kraut (1996) explained that CSCW – Computer-supported cooperative work is the study that explains that how the computer based technology can enrich the group work. He further explained that along with the passage of time CSCW is becoming an integral part of the corporate world. The use of CSCW is becoming crucial for the businesses because CSCW allows creating strong communication link between different employees of an organization even if they are at different locations.
In this way the decentralization of the business organizations becomes possible. Moreover the business world also need effective use of CSCW because in many cases there is shortage of skilled labor due to downsizing or unavailability of qualified labor and more work is to be performed by few employees. In this situation the use of CSCW allows to enhance the performance of employees, enabling them to perform the work of more people and ultimately the business becomes in a better position to compete with other businesses. Carstensen, P.
H. and K. Schmidt (2002) revealed that for many businesses Computer Supported Cooperative Work is relatively a new term but it was begun in the 1960s. Formally this term was coined by Paul Cashman and Irene Grief in 1984 and then quickly it became familiar for the business organizations. Now all over the world the performance and development of the businesses is widely dependent on the computers and CSCW has emerged as an important tool to face the challenges of the highly competitive and technology driven market place.
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B. Bruegge, A. Houghton (1996) explains CSCW as the cooperative work that is carried out by a group of people and this group is supported by the computer based technologies. They further explained that CSCW is making its place in the business world very quickly and the tools and devices offered by this technology like email and internet are adding to the effectiveness of the businesses all over the world.
Caro, Guevara, Aguayo (2002) explained that CSCW has an important role to play in the businesses because it is concerned with the improvement of the effectiveness and efficiency of the working groups within an organization by providing them support of computers and related technologies. CSCW not only allows the employees of the businesses to perform effectively but the there could be better management of the entire businesses activities and better working coordination between the employees could also be achieved.
Howard (1988) explained that CSCW is just like an umbrella that covers and keep together the people and computers and create cooperation between them. These people might belong to different locations and disciplines however with the help of the technology they are able to create a communication link between them that allows them to work together and add to their efficiency and convenience by using tools like email, internet and different hardware and software.
Kiling R (1991) revealed that CSCW is a “conjunction of certain kinds of technologies, certain kinds of users (usually small self-directed professional teams), and a worldview that emphasizes convivial work relations. This explanation clarifies crucial link between computers and corporate world”. The United Nation Economic and Social Commission for Western Asia – ESCWA (2003) reported that the emergence of information technology has made the IT tools and devices an integral part of the world economies where the computer based systems are getting space in the corporate organizations.
The use of computers in the businesses allows the global, coherent and transparent views of business objects and efficient distribution of processes and the use of computer based technology is spread in the world businesses to perform different business activities effectively by employing less people and get the support from the computers to cover up the deficiency of the workforce and the computers are also expected to perform even better then the human at some positions.
Jordan (1993) explains the importance of CSCW is being identified by the people of the corporate world however there is great need of awareness in the people that the growing competition resulting from globalization is bringing many challenges to the businesses and Computer Supported Cooperative Work is an important tool that the businesses can get involved with to face the up coming challenges of competitors. He further discloses that CSCW is not only a field of technology but it is a much broad phenomenon and it is concerned with the better organization of work and workforce within an organization.
Blackler (1993) noticed that there are rapid changes occurring in the global as well as domestic scenarios of the businesses and these changes are demanding the organizations to secure higher levels of operational flexibility and quality production. Moreover the firms are also required to create innovative skills so that they can be prepared to face the challenges. In doing so businesses must need to build up the ability to coordinate in a comprehensive way so that different functions and activities could be distributed among the people working together in an organization according to their professional boundaries.
These objectives could be achieved through the better utilization of the modern technologies and in this regard the use of CSCW become a necessity for the business organizations. The above review of the researches conducted around the importance of Computer Supported Cooperative Work – CSCW provides a better understanding of the role and functions of CSCW. In addition it also become clear from the review that CSCW has a very important and major role to play in the businesses and along with the time passage, the need of CSCW in the corporate world is also rising to cope up with the changes resulting from globalization.