One of the most sufficient components of the IT strategy in this case is creating the “road map” that helps to development the overall IT infrastructure in the reasonable time frame. The result includes a developed infrastructure with a set of interdependent IT projects, which gives the opportunity for IT directors to explain the necessity of investment in IT, as well as to demonstrate the progress in the development as the completion of IT projects that are the part of overall organizational strategy (McNurlin, Sprague 2006).
One of the most practical issues IS managers meet in modern organization is related to continuous growth of the costs of storing the information, also big difficulties in locating and accessing the required data. The solution is in the right choice and managing the information lifecycle. At the present moment the market is stuffed with required solutions from well known vendors. Within the right chosen solution the time that employee spends for data searching will be significantly reduced, so the transaction costs will be minimized.
At the time when technical issues can be solved in a short time frame, the problem of manpower and skills shortage still remains. Even at the time of economic recession the
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Attracting additional expertise in organization is also a big issue that leads to rising of operating costs including expenses for trainings and certifications of staff. One of the most obvious ways for this problem solving is in raising the compensation rates in the IT infrastructure and increasing the level of automating of the processes. Attracting experienced and well qualified contractors plays also a big role in positive changes of the processes performed in the company (Barry, Elmes 1997).
Very often well organized audit, optimization and transformation of IT management infrastructure, helps to identified service and technical support solutions, which will work in the company. How can be explained the staffing issues in the IT department? Very often the problem is in the absence of criteria for leveling and analyzing the quality of services provided by in house IT departments. The result is increasing costs of services provided by IT departments along with other organizational areas, which are related to IT thus company’s investments into their own IT departments become cost inefficient.
In this situation the evaluation and management tools chosen for IT departments maintaining are in high importance. Nowadays many companies experience the issues related to geographically distributed structure of their IT departments, the significant percentage of IT operations is outsourced. The solution of current situation is in the centralization and optimization of IT infrastructure. The centralization of IT infrastructure along with parallel systems of management and monitoring helps to cover the geographical and staff issues.
In corporations with several regional offices virtualization of IT infrastructure enables the regional offices to reduce demands on IT support services in the regions to a minimum. Virtualization of computing environment also helps to solve the legacy problem that occurs, when this type of applications runs on the equipment, which is not available on the market anymore. Modern tools allow creating virtual environments for any legacy application with opportunity with time bring transfer it to modern technologies.
So the most important issues IT managers meet nowadays are articulated in chosen IT strategy, its technical challenges and implementation. Successful IT strategy should be included in the document that articulates the strategic objectives of IT department in the correspondence with core businesses of organization, its goals implemented with IT help. IS manager should clearly define the strategic goals and role of IT services based on business objectives and functions of business units within the company.
The general approaches to the implementation of strategic objectives are to be analyzed and used. As an example IT documentation should include the information how to implement projects (development, outsourcing) , also approach to support the major IT-based services throughout organization (traditional, SLA) and overall organizational aspects. All the steps are to be implemented conceptually and be understandable for business managers and IT services vendors. References: 1. Ansoff, HI. (1965). Corporate Strategy.
New York Publications. 2. Barnett, W. & Hansen, M. (1996). The Red Queen in Organizational Evolution. Strategic Management Magazine v. 17: 139-57. 3. Barry, D. &Elmes, M. (1997). Srategy Retold: Towards a Narative view of strategic discource” Academy of Management Review 22. P. 249-52 4. Biggadike, E. (1981). “The Contributions of Marketing to Strategic Management” Academy of Management Review v. 6. /4 pp 621-32 5. Bowman, C. (1992). Challenge of Strategic Management. London. Kogan Pages. Pp. 64 – 83