Credited to the company
Walgreen employees who work at the firm’s corporate offices also enjoy a number of other additional benefits. For example, the company has a childcare facility at its Mt. Prospect and Deerfield offices. At this facility, there are fully qualified baby care staff who are available to tend for the children of the firms’ employees who are aged between six weeks and six years (Walgreen Co, 2010a). To ease commuting to and from work, Walgreens has put in place a rideshare and shuttle plan for its employees.
For example, it offers free rides to its employees from the Metra stop to the firm’s offices. Employees who register with the company for its rideshare plan also enjoy premium parking spaces. To ensure the convenience of its employees, the firm has installed a number of facilities at its Deerfield offices. These include ATM lobbies, a Redbox movie rental store, on-site stores, and so on (Walgreen Co, 2010a). a. Organizational Culture:
Based on this instrument, an analysis of the organizational culture of Walgreens shows that Walgreens exhibits characteristics of both the adhocracy and clan cultures. The dominant characteristics about the firm which stand out include: there is a strong entrepreneurial spirit at the firm, the leadership style is focused on innovation and encourages risk taking, and the employees are nurtured, mentored and facilitated. Simultaneously, there is teamwork, consensus and participation; as well as the encouragement of individual risk-taking, innovation, freedom, and uniqueness.
The firm’s entrepreneurial, innovation, and risk-taking can be explained by looking at its growth since its early years up to now. As mentioned previously, unlike other drug stores at the time, Walgreens was unique in its early years by virtue of the fact that its founder made his own drugs. The firm is credited with inventing the malted milkshake in 1922. in 1981, Walgreens “installed the first intercom computers” in five of its outlets and became the first drugstore company to link all its departments by means of satellite.
Other notable innovations it has carried out include the introduction of next-day photofinishing; the introduction of point of sale (POS) scanning at the checkout counters of its stores in 1991 to speed up customer service; as well as the opening of the first pharmacy with a drive-thru in 1992. in 1968, Walgreens was the pioneer of child-resistant packaging of drugs, even before this had become a requirement embedded in law (Walgreen Co, 2010a). There are also many other firsts which have been credited to the company.
It was the first store to introduce the self-service concept, replacing the dominant service model of clerk service stores prevailing in the industry at the time. Walgreens also introduced Intercom Plus in 1997, an automated system that hastens the process of filling prescriptions, and facilitates improved counseling of patients. It has introduced an online portal (Walgreens. com) which enables customers to resolve their pharmaceutical and healthcare needs virtually, and it was the first drugstore company to adopt the use of multiple languages on its prescription labels (Walgreen Co, 2010a).