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Customer satisfaction through product excellence Essay

Mission Statement

Our objective is to fully understand the needs of our customers and fill them with superbly designed products. Customer satisfaction achieved through a strict adherence to the highest level of quality is not only a strategic goal of our company but is also an essential element of our business mission. Towards this end, we are confident that the strong culture prevailing in our organization, our collective drive, our singular sense of purpose, and the expertise possessed by our employees have combined extremely well to place us in a distinctive position to provide our customer base with the best services presently available in the industry and the country.

Although we are a relatively small organization, we do not wish to get any bigger. We intend to remain small because we believe that a tightly-knit group is best suited to our purposes: that of ensuring a tight project management while creating an environment appropriate for generating well thought-out design processes. We have learned from experience – both direct and vicarious – that the confusion and problems arising out of miscommunications which often occur in larger, more complex studios are nonexistent in small organizations.

Furthermore, trimming down an organization by eliminating the middle managers effectively reduces overhead and results to a more efficient and economical operation. Doing away with these irritants permits our employees to have more focus, thereby enhancing the sharpness of their vision and creativity.

Description

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We are a creative agency specializing in branding, graphic design, and advertising for both print and screen. We work on our customers’ raw ideas and develop them into creative marketing solutions which would best serve their needs. Proofs of our proficiency in advertising, branding, logo creation, box design, packaging, and web design have been posted in our website which is easily accessible to everybody.

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