Daily Time Record

PacificHub Corporation
10th Floor JELP Solutions Center
409 Shaw Blvd., Mandaluyong City
(632)634-7444/531-0290
JUNE DAILY TIME RECORD AND REPORT

Name of Trainee: Gamos, Camille C.
School: Centro Escolar University – Malolos
Course: BSIT Year/Section: 4A Department: IT

Department

DAY
DATE
TIME-IN
TIME-OUT
TOTAL TIME
DAILY ACTIVITIES
Thursday
June 20, 2013
10:00 AM
6:00 PM
08:00
Orientation with Sir Isagani R. Gaces; We were asked to make our DTR Monday
June 24, 2013
8:05 PM
5:15 AM
09:10
First Day: Inventory (Property Tag & Serial) of IT Equipments (Keyboard & CPU) Tuesday
June 25, 2013
7:05 PM
5:15 AM
10:10
Inventory of UPS; Discussion & demonstration about the Polycom; Visited the data server rooms; Explanation about the data, extra and voice ports, baystack and VLAN Wednesday
June 26, 2013
7:30 PM
5:05 AM
09:35
Configuration of the site used by the call center trainees; Discussion about the parts of a CPU, IP address and MAC address Thursday
June 27, 2013
7:20 PM
5:10 AM
09:50
Checked the UPS and changed its battery if defective; Inventory of 155 units that includes the Physical Address Friday
June 28, 2013
7:45 PM
5:10 AM
09:25
Checked if all computer units in the production room are updated to IE8

Week 2
56:10

MONTHLY TOTAL
56:10

Absent

NOTED BY:

Rest Day

ISAGANI R. GACES

SUPPORT HEAD – IT OPERATIONS

Holiday

IT DEPARTMENT

PacificHub Corporation
10th Floor JELP Solutions Center
409 Shaw Blvd., Mandaluyong City
(632)634-7444/531-0290
JULY DAILY TIME RECORD AND REPORT

Name of Trainee: Gamos, Camille C.
School: Centro Escolar University – Malolos
Course: BSIT Year/Section: 4A Department: IT

Department
DAY
DATE
TIME-IN
TIME-OUT
TOTAL TIME
DAILY ACTIVITIES
Monday
July 1, 2013
7:00 AM
4:00 PM
09:00
Inventory of monitor, UPS, keyboard and mouse of 155 units; Listed the ports (data, extra and voice) of 155 units Tuesday
July 2, 2013
6:30 AM
4:50 PM
10:20
Continuation of inventory that includes the Physical Address of 84 units; Written Preliminary Examination Wednesday
July 3, 2013
7:00 AM
2:00 PM
07:00
Checked if the equipments in each unit are complete; Inventory of defective monitors with warranty Thursday
July 4, 2013
6:50 AM
4:10 PM
09:20
Rechecked the list of ports (data, extra and voice); Discussion and application of PC Ghosting and Formatting; Cabling and splicing of 25-pair amphenol cables Friday
July 5, 2013
7:05 AM
4:20 PM
09:15
Continuation of cabling and splicing; Punched the cables in the terminal block and placed it in the terminal backboard

Week 3
44:55

Monday
July 8, 2013
7:40 AM
3:40 PM
08:00
Arranging UTP cables; Brief discussion about private browsing Tuesday
July 9, 2013
7:10 AM
3:35 PM
08:25
Inventory of defective UPS; Labelling of computer units; Putting label on the
network topology Wednesday
July 10, 2013
7:00 AM
4:25 PM
09:25
BIOS Setup; Ghosting of 500 gb HDD; Windows Update
Thursday
July 11, 2013
7:05 AM
4:10 PM
09:05
Changing the labels we put in the computer units due to changes in network topology Friday
July 12, 2013
7:10 AM
5:25 PM
10:15
Continuation of labelling for 420 units; Ghosting of 80 gb HDD; Setup of computer units (putting HDD, MMC, Floppy disk)

Week 4
45:10

Sunday
July 14, 2013
8:55 AM
4:45 PM
15:40
Inventory of 7 clusters assigned individually; Getting the CPU’s serial number, property tag and MAC address; Getting the serial number and property tag of monitor, keyboard, mouse and UPS; Sir Gann gave us a double time incentive Monday

July 15, 2013
7:25 AM
4:00 PM
08:35
Ghosting of 49 pcs. Of 80 gb HDD for 320; Deleting ghost application in each unit Tuesday
July 16, 2013
7:00 AM
5:30 PM
10:30
Checking of MMC and HDD capacity for each units in cluster 5-8; Encoding of inventory in MS Excel Wednesday
July 17, 2013
7:10 AM
3:10 PM
08:00
Continuation – encoding of inventory in MS Excel
Thursday
July 18, 2013
9:50 AM
4:10 PM
06:20
Prepared each units for rechecking (logged in all the PacificHub/ administrator accounts); Rechecking of inventory Friday
July 19, 2013
7:00 AM
5:45 PM
10:45
Rechecking of the encoded inventory (22 clusters)

Week 5
59:50

Monday
July 22, 2013
7:30 AM
4:20 PM
08:50
Labelling the UPS whether ok-I or ok-C (referring to the battery brand – Inochi/ CSB); Inventory of UPS (writing the serial tag, property tag and PC#) Tuesday
July 23, 2013

Worked on our requirements for prelims (Police Clearance, Community Tax Certificate, SSS, NBI, Philhealth) Wednesday
July 24, 2013
12:00 PM
4:40 PM
04:40
Labelling of each station and the CPU of the extension clusters (31-34) Thursday
July 25, 2013
6:55 AM
06:35 PM
11:40
Checking how many Optiplex 320, 330, 360, 380 are present in each cluster Friday
July 26, 2013
07:10 AM
3:45 PM
08:35
Harnessing of cables; Sir Gann discussed to us how he makes a floor plan in paint; Checking if the computers on the expansion are already connected to the internet; Removing old labels on the computer equipments

Week 6
33:45

Monday
July 29, 2013
7:35 AM
4:15 PM
08:40
Rechecking the internet connection on the expansion (31-34); Troubleshooting the data ports of the PCs that are not connected to the internet; Installing Xlite (Software that’ll be used by the call center agents of Sky) Tuesday

July 30, 2013
7:15 AM
5:10 PM
09:55
Checking the tickets (concerns/ problems) forwarded by Sky The tickets include hard disk failure, defective monitor, defective NIC port, pc without internet connection; Inventory of deployed equipments due to replacement Wednesday

July 31, 2013
7:30 AM
4:05 PM
08:35
Securing the labels of the station and the CPU; Harnessing of cables

27:10

MONTHLY TOTAL
210:50

Absent

NOTED BY:

Rest Day

ISAGANI R. GACES

SUPPORT HEAD – IT OPERATIONS

Holiday

IT DEPARTMENT

PacificHub Corporation
10th Floor JELP Solutions Center
409 Shaw Blvd., Mandaluyong City
(632)634-7444/531-0290
AUGUST DAILY TIME RECORD AND REPORT

Name of Trainee: Gamos, Camille C.
School: Centro Escolar University – Malolos
Course: BSIT Year/Section: 4A Department: IT

Department
DAY
DATE
TIME-IN
TIME-OUT
TOTAL TIME
DAILY ACTIVITIES
Thursday
August 1, 2013
7:20 AM
5:55 PM
10:35
Checking the data ports and voice ports of PC277-PC311 for the user acceptance test; Encoding the list of updated data ports and voice ports in
MS Excel Friday
August 2, 2013
6:50 AM
4:00 PM
09:10
Revisiting each station for desktop completion; Discussion of Do’s and Don’ts inside the operation room

19:45

Week 7
46:55

Monday
August 5, 2013
7:00 AM
3:00 PM
08:00
Final checking of inventory from cluster 1-34; Harnessing of cables Tuesday
August 6, 2013
7:00 AM
3:00 PM
08:00
Installing X-Lite on Sky accounts; Started technical support assistance on 10th floor Wednesday
August 7, 2013
7:00 AM
3:00 PM
08:00
Routine technical support assistance (responding to tickets) Thursday
August 8, 2013
7:00 AM
3:00 PM
08:00
Uninstalling X-Lite; HDD scan with Sophos and Clamwin
Friday
August 9, 2013
7:00 AM
3:00 PM
08:00
Installation and configuration of MS Outlook and Zoipper

Week 8
40:00

Monday
August 12, 2013
7:10 AM
6:30 PM
11:20
Register system applications;Continuation of installation and configuration of Zoipper Tuesday
August 13, 2013
7:25 AM
5:25 PM
10:00
Actual exam given by Sir Gann; Discussion about different type of phones, call centre, parts of computer unit and types of IP Wednesday
August 14, 2013
7:15 AM
5:15 PM
10:00
Labeling of monitors with the Zoipper (username of the agents from Sky;
Assisted Ma’am Roshed on 9th floor operation Thursday
August 15, 2013
7:25 AM
5:30 PM
10:05
Inventory of the units deployed from the 10th floor meeting room to 6th floor; Crimping of RJ45 and troubleshooting it in 9th floor; Picture taking session with our co-trainees Friday
August 16, 2013
7:10 AM
4:40 PM
09:30
Setup of the deployed computer units in 6th floor meeting room; Routine technical support in 9th floor

Week 9
50:55

Monday
August 19, 2013
7:50 AM
4:40 PM
17:40
Rush setup of 23 units in 6th floor training room; Preparing 31 pieces of UTP cable for patch telephony; Inventory of 33 units; Double hours incentive because we still report on duty despite the inclement weather Tuesday

August 20, 2013

We weren’t asked to report on duty because of the inclement weather Wednesday
August 21, 2013

We weren’t asked to report on duty because of the inclement weather Thursday
August 22, 2013

We weren’t asked to report on duty because of the inclement weather Friday
August 23, 2013
7:30 AM
4:30 PM
9:00 AM
Troubleshooting Siebel and Xlite in 10th floor operation room; Registering system files

Week 10
26:40

Monday
August 26, 2013
7:30 AM
4:30 PM
09:00
Inventory of 23 units in 6th floor training room
Tuesday
August 27, 2013
8:00 AM
4:00 PM
08:00
Harnessing of UTP cables in 10th floor
Wednesday
August 28, 2013
7:30 AM
4:30 PM
09:00
PC troubleshooting and ticketing
Thursday
August 29, 2013
7:20 AM
4:20 PM
09:00
Rechecking of inventory made by our co-practicumers
Friday
August 30, 2013
8:40 AM
4:00 PM
07:20
Rechecking of inventory in 9th floor (17 clusters); Our practicum coordinator visited us

Week 11
42:20

MONTHLY TOTAL
179:40

Absent

NOTED BY:

Rest Day

ISAGANI R. GACES

SUPPORT HEAD – IT OPERATIONS

Holiday

IT DEPARTMENT
PacificHub Corporation
10th Floor JELP Solutions Center
409 Shaw Blvd., Mandaluyong City
(632)634-7444/531-0290
SEPTEMBER DAILY TIME RECORD AND REPORT

Name of Trainee: Gamos, Camille C.
School: Centro Escolar University – Malolos
Course: BSIT Year/Section: 4A Department: IT

Department
DAY
DATE
TIME-IN
TIME-OUT
TOTAL TIME
DAILY ACTIVITIES
Monday
September 2, 2013
8:30 AM
5:30 PM
09:00
Encoding of inventory of 23 computer units; Routine technical support Tuesday
September 3, 2013

Absent
Wednesday
September 4, 2013
7:15 AM
4:15 PM
09:00
Encoding of inventory of computer units with Zoipper and audio jack; Encoding of computer units that have been replaced; Rechecking of inventory in 9th floor Sky Cable accounts Thursday
September 5, 2013
7:55 AM
4:00 PM
08:05
Routine technical support in 9th floor with Ma’am Rosh; Resolving the “too many cell formats” error in Excel 2003; rechecking if the units in 6th floor are still complete Friday
September 6, 2013
7:00 AM
4:00 PM
09:00
Testing and debugging: Antivirus update; Update Web Browser (Google and Mozilla); Adobe Reader Version 10; Website Portals; Testing CRM and Infokit Tool and XLITE (dll registration if has RUNTIME error); Delete Documents and Settings (Administrator, All User, Pacifichub, Default User, TEMP)

Week 12
35:05

Monday
September 9, 2013
7:45 AM
4:10 PM
08:25
Checking the computer units in the 6th floor training room if still complete and if each can access the following websites: iwantv, facebook and twitter; Setting up 4 clusters in the 10th floor production room

Tuesday
September 10, 2013
7:10 AM
5:00 PM
09:50
Expansion in 10th floor (4 clusters): Mapping of voice and data ports; Temporary numbering of computer units; PC and network troubleshooting Wednesday
September 11, 2013
11:00 AM
4:25 PM
05:25
LAST DAY: Expansion in 10th floor (4 clusters): Deploying mouse on stations which doesn’t have one in it; Checking Siebel portal; Checking and configuration of X-Lite and Infokit; Registering DLLs and System Applications when there are errors; We ate pizza together with our co-trainees and supervisors

Week 13
23:40

MONTHLY TOTAL
58:45

Absent

NOTED BY

Rest Day

ISAGANI R. GACES

SUPPORT HEAD – IT OPERATIONS

Holiday

IT DEPARTMENT

PacificHub Corporation
10th Floor JELP Solutions Center
409 Shaw Blvd., Mandaluyong City
(632)634-7444/531-0290
SUMMARY

Name of Trainee: Gamos, Camille C.
School: Centro Escolar University – Malolos
Course: BSIT Year/Section: 4A Department: IT

Department
MONTH
TOTAL TIME
June
56:10
July
210:50
August
179:40
September
58:45
Total
505:25

NOTED BY:

ISAGANI R. GACES
SUPPORT HEAD – IT OPERATIONS
IT DEPARTMENT