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DSCI 303 Exam 1

why is operations management a more encompassing term than production management?
operations management refers to service as well as manufacturing organization
which of the following functions is responsible for the actual movement of goods and/or services across organizations?
logistics
approximately, what percentage of the American workforce works in service industries?
80%
the four decision area in operations management are…
process, quality, capacity, and inventory
Capacity decisions…
include staffing and scheduling
inventory decisions and control systems involve…
all of these
the contemporary operations themes signify that…
every operation should be externally directed to meet the customers’ requirements
the essence of operations management can be described by…
decisions, function, and process
which of the following is not a new theme in operations?
quality teams
the three primary functions that exist in most business organizations are…
operations, finance, and marketing
the three major functions of business organizations…
both b and c
which one of the following would not generally be classified under the heading of input in a university system?
research
the four major decision responsibilities of operations management are…
process, capacity, quality, and inventory
which of the following does not come under the process category of the operations decision framework?
product or service inspection
supply chain management includes the integration of…
a, b, and c
the supply chain extends from…
supplier to customer
supply chain management includes all of the following except…
advertising
T/F: the transformation view of the Operations function provides a unified approach for studying the manufacturing and service industries
True
T/F: the process view provides a basis for veiwing an entire business as a system of interconnected processes
True
T/F: “Lean Operations” refers to the task of reducing the defect rates in a firm’s products or services
False
T/F: As price increases and benefits remain constant, the value of a product increases
False
the market-pull view of new product innovation is to…
develop products that the company can sell
which of the following is not part of the new-product development process…
development of the marketing strategy
an example of a prototype is…
the original McDonald’s restaurant
Process design…
should occur at the same time as product design
A restaurant offers a “customer’s choice” sandwich…
108
Modular design involves…
dividing the products into their similar components
According to Leonard-Barton, the three types of misalignments between product design and operations are…
technology, reward systems, and infrastructure
quality function deployment…
links customer requirements to technical specifications
Quality Function Deployment includes which of the following…
1, 3, 4, 5, 6
the concept that a product should not only fit the market needs but have a technical advantage as well is known as the…
interfunctional view to new-product introduction
in which phase of the new-product design process are considerations about tradeoffs among product cost, quality, and schedule made?
product design
when marketing, engineering, and operations simultaneously develop a product, this approach is known as…
concurrent engineering
quality function deployment…
a and b only
design for manufacturing involves…
both a and c
value analysis…
both a and b
T/F: product design supports the business strategy.
True
T/F: Misalignments between operations and product design can occur in technology, infrastructure, and rewards systems.
True
T/F: the first step in QFD is to determine the customer attributes. the second step in QFD is to translate the customer attributes into target values
False
T/F: one of the major benefits of concurrent engineering is the reduction in the project design times.
True
T/F: Modular design offers a fundamental way to change product design thinking.
True
T/F: ISO 9000 requires that a new-product development process be defined and followed by a company.
True
T/F: With the technology push view of new-product introduction, technology and market equally determine which products a firm should make.
False
the design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer is called…
supply chain management
the five measures of supply chain performance are…
cost, quality, flexibility, delivery, and time
the average cash-to-cash cycle is defined as…
days in inventory + days in account receivable – days in accounts payable
which of the following is NOT a characteristic of changes in structure?
are related to bricks and mortar
which of the following is a form of infrastructure change?
changes in information systems
which of the following is NOT of vertical integration?
leads to greater flexibility to changing technology
which of the following statements is NOT about supply chain dynamics?
the best way to improve the supply chain is to increase the total replenishment time and to feed back actual demand information to all levels
_____ _____ _____ is a partnership of retailers, wholesalers, and manufacturers aimed at managing both demand and the supply chain.
efficient consumer response
Which of the following is NOT a specific measure of supply chain performance?
Innovation
Which of the following is NOT a form of structural change of the supply chain?
changes to information systems
Which of the following is a way to improve the infrastructure in the supply chain?
setup time reduction
which of the following is NOT a type of e-procurement?
online shopping
what are the two fundamental processes in all supply chains that are being affected by the Internet?
order fulfillment and order placement
Order placement via the Internet does NOT include…
Use of an ERP system to schedule production
the flow of materials from upstream nodes into a compan is called…
physical supply
which of the following does the SCOR model NOT include?
All of the above are included
Materials handling, transportation, and warehousing fall under…
logistics
T/F: major product redesign is often needed to make infrastructure improvements in the supply chain.
False
T/F: The objective of infrastructure change is the same as structural change….
True
T/F: it is bad to have a negative cash-to-cash cycle as the firm receives cash several days after selling its products.
False
T/F: Final consumers can be found farthest downstream in the supply chain.
True
T/F: Demand chain management tries to match supply and demand
False
Delivery has three measures: on time delivery, fill rate, and unit cost
False
A type II MRP system…
has feedback to control capacity
the three inputs for every MRP parts explosion are…
inventory, master schedule, and bill of materials
A requirements-based system derives orders from…
master schedule
a replenishment-based system derives orders from…
forecast or customer request
an MRP system is designed to cope with the following type of demand…
Lumpy
Planned lead times…
Two of the above
The parts explosion results in the following outputs…
purchase orders and shop orders
an inflated master production schedule…
results in excess inventories and wrong priorities
The bill of materials…
is a list of all materials required to produce a part
Successful MRP implementation requires…
management support, accurate data, and adequate computer support
cycle counting…
is counting a fraction of inventory every day
bills of materials are kept current with changes using…
engineering change order systems
Which type of MRP system is used as an information system to plan and control inventories and capacities?
Type II
Which of the following is about MRP systems?
objective is to meet manufacturing needs
Which system specifies the output of the operations function?
Master scheduling
Which of the following is NOTa way of handling uncertainty when operating an MRP system?
back-up supplies
Successful MRP system elements include…
a, b, and c
Which of the following most closely describes net material requirements?
Gross requirements – on-hond
The gross requirements of a given component part in a MRPsystem are determined from….
Net requiremtns + on ni
_____ system uses requirement order philosophy, while _____ system uses replenishment order philoofy
MRP, order point
In MRP “sheduled receipts” are…
Non of the above
T/F: forecasting demand in MRP systems is based on the past demand patterns recorded from previous transactions.
False
T/F: a bill of materials is usually replaced by a bill of labor if MRP systems are to be used in service industries
True
T/F: The economic order quantity model is extremely useful whil making decisions on order quantities in MRP system.
False
T/F: When a company uses an ERP system, the different functional areas of the business will share a common database
True

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