Effective Approaches in Leadership and Management
Today, more healthcare organizations are recognizing the importance of effective communication and are using innovative methods for improvement-?such as “lock-ins,” where leaders, angers, and staff employees, work together to plan budgets, and “Jamming” or “workouts,” which are large-group conversations that have been successful In Industries outside of healthcare (Hauser J, 2005). Continuous quality Improvement and patient satisfaction Is definitely an Issue when it comes to nursing.
In order to have good quality care and good patient satisfaction scores you have to address the other issues that nursing is facing, nursing shortage and having correct nurse to patient ratios. Without having these issues being address your patient satisfaction scores and quality care are not going o be up to proper standards. Patient satisfaction and quality care should be the top priority of every healthcare worker. Not only are you making the patient feel cared for properly, but you are making your specific unit and hospital look good and have a good reputation.
Patient satisfaction Is a measurement designed to obtain reports or ratings from patients about services received from an organization, hospital, physician or health care provider (Quality/Equally Glossary, 2013). Patient satisfaction Is an Issue that Is being changed, monitored, and planned dally
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Most surveys use a number scale of five being excellent, four being very good, three being good, two being fair, and one is poor (Attain, March/April). Communication is crucial to getting what you want accomplished. Without communication you will never get anywhere. Nursing managers and leaders are the primary sources of where the communication needs to start. It is the manager’s spontaneously to get the primary patient satisfaction score plan in effect and then make sure there are alternatives to turn to If the scores are not where we want them to be or need them to be.
The manager can then turn to the other leaders and staff and provide the plans and alternatives to get their input and suggestions on what we Managing and leading are two different ways of organizing people. Leadership is setting a new direction or vision for a group that they follow. On the other hand, management controls or directs people/resources in a group according to principles or values that have already been established. The manager uses a formal, rational method while the leader uses passion and stirs emotions (Leadership vs.. Management).
The manager is the primary person to accomplish what needs to be done to make the patient satisfaction scores as best as they possibly can be. Ways of making sure that the scores are where they need to be is that the managers and leaders need to make sure that they are hiring good quality nurses that seem willing to not only please the patients, but help make the hospital a better place too. It’s the nurses that are providing the care to the patients and influencing how they are going o rate their stay at the hospital, so it is critical that management is doing a good Job when hiring new employees.
Leadership and management overlap in that they both are part of decision making and communication. Managers and leaders need to address the patient satisfaction scores amongst one another and then bring it to the staff nurses attention to see what ideas they have to offer regarding ways to better the scores. Without good communication between the manager and leaders and staff nurses there wouldn’t be good outcomes in the end. The importance of leadership emerges from its role of creating and shaping organizational culture and tenting a progressive direction for the organization.
Without this there is no role for management, no cause for it to exist. Leadership creates a context for the management to exist (Leadership vs.. Management). The approach that best fits me is communicating my concerns and getting what needs to be addressed accomplished. My top priority is the patient and being able to give the best possible care to every one of my patients. Creating a relationship with the patient right from the get go can give them a sense of trust and by doing that they are able to open up to you and communicate their needs and wants.
Not only am I wanting to have the patient feel as though I am providing them with the best care I also am wanting to continue to improve my unit’s patient satisfactions scores. It doesn’t only make our floor look good when we have high scores, but it also gives me a sense of accomplishment as well. I can come to work and look at the scores and know that I did everything possible to help make those scores be where they are at. As a nurse leader/manager I definitely think that you can influence change. You have to be able to be looked at as a role model and someone that is looked up to from other coworkers.