Communication is the exchange of information from the source to the receiver. The nature of the information can be words, body language, tone of voice and nonverbal cues. It is as two way process. First is the transfer of the information coming from the speaker and travel to the medium going to the receiver. And the receiver will respond to the information received.
Communication can be observed in everyday lives like employers talking each other in an office, a child asking for the receipt and many others. In an organization, people almost spent 75% of their time in communication. And some encounter many problems and misunderstanding between the persons on an organization. That is why there is a need in effective communication so that the interaction whether it is interpersonal, intergroup, or intragroup will be successful and efficient when it comes to the transferring of the information. It is very important on the messenger and the receiver to know the different forms of information, how to use them, when to use them. The barriers in effective communication must also be analyzed in order for an effective communication will occur.
Benefits of Effective Communication in Teamwork
Effective communication in a team
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Another benefit that can bring by effective communication is that it directs the flow of information. Consider the example when an applicant for a job is being interviewed by the human resource manager of a company. Effective information can be attained if the applicant transfers the information in a clear and efficient way. The applicant must answer the questions in straight manner thus minimizing the confusion. It will direct the flow of information from the applicant going to the human resource manager. (Ceasar Douglas, 2007)
Effective communication also helps people overcome barriers to open discussion. This is a very obvious situation because the purpose of effective communication is to transmit the information in a clear way so that full understanding between the speaker and receiver will be attained. Example of this kind of effective communication that is applied is when a group of people are in conference room. The speaker must use appropriate words that must be suitable on the agendas of the meeting. The speaker must know when to raise his or her voice and when to use body language and nonverbal communication. As a two way process, the receivers must obtain the information that the speaker wants to impart to the group of people. In this way, the speaker and the receivers of the information can achieved a shared understanding on the agendas of the meeting. The receivers may also shared there thoughts and ideas so that effective communication will be achieved through internet. This kind of communication is now popular to many companies because members of the executive committee of a company will have the chance in communicating with each other even tough they are far from each other. (Crosse) If some of the agendas were not delivered well by the speaker, they must ask questions regarding on the meeting so that the misunderstanding will be minimized.
Effective communication will stimulates others to take action to active goals. In an organization, the leader of the organization has purpose for the organization. The leader must communicate to its members so that as a group, they will know what to perform in order to achieve their goal. The leader will give a group of instructions that will guide the members of the organization. The instructions must be clear enough to understand well by the members.
Effective communication will result to channels information to encourage people to think in new ways and to act more effectively. The benefit of effective communication mentioned above can be observed on people working in an aviation company. One of the major problems encountered by an aviation company is plane crashes. Studies shows that these instances were mostly caused by human errors. This human error can be accounted as, miscommunication of the crew members, and low in cognitive traits of the members like low quality traits in team work. Effective communication is a vital requirement for an aviation industry because the safety of the passenger’s live is their main concern. There is a need in effective communication on many instances like the landing and takeoff of the plane. Communication and coordination must be done properly to minimize accidents. The characteristics of information to provide an effective communication needed in an aviation company must be clear, sufficient, precise and instructional. Prevent information that is vague, ambiguous, and in low volume to prevent confusion. Another major concern is the right time of transferring the information to a right specified receiver. Effective communication will make the actions of a people effective.
Effective communication also lessens the chance of accidents. Accidents can never be predicted if when it will happen but can be prevented. In our daily lives we encounter accidents. Example of an accident is a plane crash. There are many reasons why plane crashes occur. One may be on the performance of the plane’s equipment and another is the problem in the member of the crew in a plane. (Raphael, 2002)
Obstacles of Effective Communication in Teamwork
There are some factors to consider that hinders effective communication with in a team. Such obstacles that must be known and must be minimized to have an effective communication. First to consider of the barriers in effective communication is the language being used by the team. The choice of words and language is very important to achieve an effective communication. This is because if the choice of language to be used by the members of the team will affect the quality of the communication. If the language or the choice of words is not understood by one of the members of the team, miscommunication or misunderstanding will arise. Example of this case is when one member of a team uses different language or deviates a little to the majority language of the team. If one member of the team will speak to the team, there might be a big possibility that the members of the team will have a wrong interpretation on what the member is trying to say. This may occur also when the majority of the members use the majority language and the member of the team that uses the wrong language will not determine the point of the majority of the team. (Ceasar Douglas, 2007)
Another obstacle of an effective communication is the transfer of information at the wrong time. This can be observed in an aviation company. It is very important that the crew in the airplane and the pilots must transmit information to have a safety flight, especially when emergencies arise. In a Cockpit-To-Cabin Communication, almost all instances, effective communication is required. One is the takeoff and landing. It is very important for the flight attendant to prepare the cabin before and after takeoff and landing of the plane. These instances showed the highest rate of accidents. A good example of effective communication is needed is when to instruct the passengers that take off or landing is imminent. In this situation, the passengers may prepare them selves for the takeoff and landing. The pilots in the cockpit must transfer this information to the flight attendants for the preparation with enough time for preparation. Right time of transferring the information is basic for effective communication. After this, the flight attendants must transfer the information that the cabin is now ready for takeoff or landing.
The quality of the information also affects the effectiveness of a communication. If the information being transmitted is not clear, vague and ambiguous, then ineffective communication may arise. If the environment where the information travels is a noisy environment, the receiver may not receive the message clearly because the quality of the message is being blocked by noise. There will be unreliable message and inconsistency of the information. The use of computer mediated communication also affects the effectiveness of communication. In this mode of communication, there is a vagueness and not clear transfer of information due to the complexity of the mediator. (Lori Foster Thompson, 2003)
Another to be considered is the body language that is being used by the team. The misreading of the body language, tone and other nonverbal mode of communication will hinder the effectiveness of a communication. When a member of a team, like in football team, if one of the member of the team wants to inform the rest of the team that there is a need to score, he must transmit the message clearly with the use of his body to inform the team.
Effective communication is vital for a group that works together. When a team is working together in making a given project, the group must realize that effective communication within the members of the group will benefit to the success of the group. Working together as a group will make the project’s goal be attained faster than in an individual effort. Like in the design of a building, the engineers must work together by providing the team with information needed to make the project be successful. They must share their own knowledge and experience to come up with a good design of a building and not individual efforts because it will only cause delay of the project.
Ceasar Douglas, J. S. M., Roberta H. Krapels. (2007). COMMUNICATION IN THE
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